I would give NEGATIVE STARS if I could. DO NOT PURCHASE THE DEEP CLEAN (and based upon my experience with what they promise on its website and what is delivered, I would hesitate on regular cleaning. The bed was so poorly made, it had to be redone. A full trash bag was left in the middle of the bedroom.). The Deep Clean is definitely not worth the money. To surprise my 87 year old mother, I first purchased the "Design Clean," but then AFTER SPEAKING WITH THE BUSINESS, purchased the Deep Clean for a whopping $572 and change. Having spoken with the business and been sent the list of what the Deep Clean provided, I purchased it.
At the scheduled time, the business spent less than 3 hours cleaning a 2 bedroom apartment. (For those keeping track, that's paying more than $172/hour or $86/hour per person). THE LADIES HAD NEVER EVEN SEEN THE LIST. When I showed it to them, I was told "we have other houses to clean." When I called the receptionist to complain, using the example of failing to clean the exterior of the kitchen trash cans, she replied "we don't do that." Then WHY IS IT LISTED AS A TASK THAT WILL BE DONE?
They don't give refunds so they agreed to send a second team out the next day. This team spent and additional 2.25 hours there (again, I paid $517 - so with barely 5.25 hours cleaning time, $98.50/hour). Still, whole rooms/closets (Laundry room - forget it. Despite showing the ladies how dirty the outside of the washer & dryer were - not touched). Doors and door frames (promised on the website) filthy.
I spent an additional half day cleaning it. Again, this was supposed to be a Deep Clean at $517, it was not a clean... either time. read more