I'll start by saying once the logistical nightmare was over, the actual cleaning of our apartment…read morewas spectacular and well worth the price. I went through "yelp projects" to request quotes from several cleaning companies for a move out clean. ECJs full move out clean was the most comprehensive and reasonably priced ($199 for a 2 bed, one bath of about 1000 square feet) and they had great reviews. I messaged with two of the owners and booked a clean for a Sunday a few weeks out (they are one of only few cleaners with Sunday availability which was a plus). They confirmed and said their cleaning crew would be there between 9-10 am. Because we had been communicating via Yelp chat, I requested a formal confirmation which was sent to me via text by the owner. The owner mentioned in the text that the cleaners would be there between 8/8:30. I didn't think anything of the discrepancy at the time. On the day of the cleaning, I texted the owner at 7:45 to ask for an updated ETA. 8 am came and went, as did 8:30. I texted a few times, and I called with no response. 9 am came and went and so I desperately emailed with an address I found on their site, messaged via Yelp again and DM'ed them on Instagram. By 10 am I still had heard nothing and I had to leave to go pick up a rental car (I was leaving town and had a 6 hour drive ahead of me). Finally at 10:30 I received a text from the owner apologizing, stating they had written down our appointment for Monday. She offered to send a team out in about an hour but it was already too late and I had to leave. She said she would give me a call to coordinate a rescheduling but by 1:45 pm I still had not heard. I texted again to follow up and she finally called me. We scheduled the cleaning for Monday morning at 11:30 and she offered a discount to make up for it. I was honestly nervous about potential flakiness especially because our move out inspection with our management company was at 2 pm the next day which would impact our ability to receive our security deposit back in full. I put a lot of trust in them that they would show, after feeling pretty let down that day. My roommate got to the apartment at 11 on Monday to wait for the cleaners and at 11:30 they still had not arrived. She called the owner who was confused saying the team had wrapped up a previous cleaning at around 9:30. My roommate went downstairs to our lobby to see if they were there. Half an hour later she ultimately found them at a nearby building, waiting, as if they did not know where to go or have any way to contact the owner to figure out where to go. The team of three came and cleaned the apartment top to bottom and were finished in about 2 hours. Overall, this experience was far more stressful than it had any reason to be and I actually ended up incurring with several unnecessary costs as a result (I would have left town the night before if I knew the cleaners were coming Monday so one extra night in a hotel, I also missed my car rental reservation waiting for the cleaners so I had to pay extra to get to and rent from another location). The owner was mildly apologetic but not as on top of rectifying the situation as I would have liked. The discount was much appreciated and the quality of the actual service luckily made up for it. I would recommend to the business to implement a more formal appointment confirmation system and improve communication with clients. And as a client, make sure you double, triple confirm in advance and get multiple forms of direct contact information for the owner/team.

I will not be using ECJ ever again…read more The last time I hired them, walking into my apartment felt like a breath of fresh air, like a weight lifted off my shoulders. This time, it felt like I hired someone to just move stuff around and I'm left with more on my to-do list than I had before they came. My apartment was decently tidy, so I was mainly looking for actual cleaning, especially as I'd recently had a mouse problem. When I booked, I made a note about the mouse issue and I asked to add on the window track cleaning, since that wasn't included last time. I walk in after they leave, and there's still mouse poop in certain areas. And the window tracks are still dirty. Upon further inspection, I see that baseboards are still grimy, the kitchen floor is not swept. There's a scrub pad left in my sponge tray, and my own sponge has a substance on it I don't recognize. My office desk, left messier than it was when I left. Dead bug under something, meaning they cleaned around it rather than removing the item to clean the space fully. They vacuumed my couch and ottoman but not the rug in the same room??? I'm just baffled by the choices made here. I asked them not to touch the bed. They did anyway. Bedding that I'd put off to the side because the mice had gotten into it somehow ended up on my clean bed. A brand new weighted blanket (which can't be thrown in the laundry) was placed in an area the mice had taken over. An item with a mouse turd on it was placed on my makeup vanity. (So not only did they not clean the item, now my vanity is contaminated.) Idk if these cleaners are new, or if they were just having an off day, but I'm struggling to see what they spent 3 hours cleaning. (2 people, 1.5 hours each) They did an okay job with stuff like the oven, fridge, bathtub, etc. But they failed completely on stuff I actually cared about. Emely was understanding enough to charge me only for the standard cleaning fee rather than the deep clean fee, but the more I look around, the more I feel like I was still overcharged. She offered to send the cleaners back, which I appreciated, but I had already left home again and moved on with my day.

Excellent service!! Amazed by how responsive and reliable Sandra and her team are…read more I received a message and received an estimate over the phone. They showed up the same day and did the most thorough cleaning and even sent photos. Highly recommended.

DC Maids are fantastic! Sandra is quick to respond to inquiries and does her best to work with your…read moreschedule and request. These ladies are efficient, exceptional, and kind. They truly cleaned every nook and corner and left our house spotless and clean! They also were able to clean tough stains that we have tried and failed to remove on our own. I will definitely be using their services again! They also take venmo, which is great.

Raineys Spotless Services offers first-class cleaning, organizing, sanitizing, and decluttering…read moreservices. Every two weeks my home is thoroughly cleaned, polished, mopped and scrubbed. And when I need side projects completed in a timely manner such as light packing, moving, closet/cabinet organization, they are the only company I call because of the professional and efficient way they handle business. In addition to offering excellent cleaning and organizational services, their customer service is top notch and their prices are fair.

Raineys Spotless Service has came to my shop twice to clean it. Attention to detail is why nobody…read moreelse will be cleaning my shop. I'm very picky and they met my expectations.

Sometimes my schedule gets a little jumbled with travel and Two Maids is a very responsive,…read moreflexible, and responsible home cleaning service. And needless to say, the quality of the work is excellent!

I would leave zero stars if that was an option. Two Maids left a bag of trash which included used…read moretampons, in the apartment for my new tenants to find upon move-in. It was a nightmare. I depended on Two Maids to help clean the unit while I was out-of-state and unfortunately they took advantage of the situation. Do not trust them to clean your home. Additionally, they did not clean the unit whatsoever and left the sink, laundry room, counters, and other areas a mess. I did speak with a rep who refused to issue a (partial) refund or amend the situation by helping send someone to actually conduct a proper cleaning. They did return the gratuity charge.

Karla and Rosa did a great job tidying up our town house! They were thorough and efficientread more

Service bad. Don't book. Ruined my floor with a liquid. Mirror and lamp broken …read more I called said will call back never got a call.

Very unreliable and unprofessional experience…read more I booked a cleaning appointment, but the company repeatedly changed the timing and failed to communicate clearly. Even after I accepted their own proposed schedule changes twice, I received no timely confirmation and had to follow up myself to find out what was happening. They eventually rescheduled the appointment to an entirely different day. When the appointment time arrived, no cleaner showed up and there was no proactive update from the company. I had to call to ask what was going on, and was told someone would call me back. When they finally called back, they said management had cancelled the appointment and issued a refund. I asked why the appointment was cancelled after they made multiple scheduling changes and after I had already waited, but they refused to provide a reason. The overall experience was just plain disrespectful as despite me agreeing to their own proposed changes, they showed - poor communication, repeated scheduling problems, no-show at the appointment time, cancellation without explanation, and no accountability from management. I would not recommend this company if you need reliable scheduling or clear communication.

Sadie came from Rent Maids and did a beautiful job of cleaning my newly remodeled apt. I would…read morehighly recommend her and Rent Maids!

I'm very happy with the management of eMaidsofDC. After miscommunication with my move-out cleaning,…read morehe personally called me to reschedule. The cleaners came *early* the next day and left my apartment absolutely spotless... seriously: spotless. The best cleaning I've seen (which is hard for my aparrtment! It's a very old building on Capitol Hill and often had that "years of dust" feel). They were extremely careful and detail-oriented. I would recommend this company to people looking for great service.

I was very pleased with the service that I received from eMaidsofDC. Andre, the owner, promptly…read moreresolved my issue with a housekeeper that was originally sent and went through great lengths to ensure my satisfaction. Andre was very communicative throughout the process and was very understanding of my issue, which I genuinely appreciate as it was very easy to come to a resolution. Furthermore, Andre offered another cleaning on the house and sent his best, Miranda, who did an great job with my condo. When Miranda arrived (on time), she wore a mask, gloves and shoe covers. She meticulously wiped down my cabinets as well my stainless steel appliances. She was very careful not to scratch anything (she polished and cleaned in the direction of the grain & not against it) and I noticed she was very detailed oriented, ensuring that she went back to clean over spaces. In addition, Miranda was very polite and confirmed with me prior to unplugging electrical devices and even turning on the vacuum, which obviously wasn't an issue whatsoever. Based on the service that I received from Andre when resolving my previous issue, as well as the outstanding cleaning I received from Miranda, I would use eMaidsofDC again for my cleaning needs. Miranda was thorough, polite and efficient. And I am pleasantly satisfied with the cleanliness of my home.

Update to review: I reached out to their support, they apologized for the incident where they…read morediscarded my belongings, and gave me a credit to me next service, which was excellent. This place is amazing and will clean your apartment or house or whatever fancy clean. Would recommend to those in the area.

We have had nothing but disappointment on our services as of late with NO assistance from the…read moreoffice to solve our issues. Have been a loyal customer for 2+ years. WAS a great service, but now will NEVER recommend them to anyone. I would recommend you stay away from this company. Would rate them a 5 out of 10 for cleaning and a 1 out of 10 for customer service. Terrible treatment for a loyal customer, just think how you as a new customer will fair?!?!? Photos of my floor less than 24hrs after my "cleaning" service.