This review is for the finance person who helped us after we already picked the vehicle and confirmed our price! Javier was our sales associate and he was amazing! We really appreciate him- he went out of his way to help us and talked us through little things like downloading the app and everything. The finance person, I believe her name was Debbie was talking to my parents before signing the papers and she was extremely rude to my parents. Not to get too much into this but she didn't want to speak to my dad because she didn't think his English was spoken well enough for her. Additionally, my mom had cleared her throat in the room with her and she turned to my mom and asked her if she was sick and how sick she was even though she wasn't sick at all. This definitely made the experience less enjoyable. read more

This dealership is the king of "I'll get back to you in 10 minutes" and then completely ignores you. I would think John P expects more professionalism and customer service from his staff. I am a current Mazda lessee at the end of my term and was looking into getting another Mazda lease. Tustin Mazda had a couple cars on their lot that matched what I was looking for so I called to get a lease quote (didn't even haggle, just wanted to understand what the payment/term would be with current incentives). Spoke with Rossi and he was sort of helpful at first and then no responses. Then I spoke with Charles and again, he took down my info, said he would see if the car was on the lot and give me a call right back but nada... Bottom line, don't waste your valuable time with this dealership. Ended up calling Mazda of Orange, got some numbers, went in that day and came out in under 3 hours with my new Mazda lease. read more

Working with Jim Feinstein at Tustin Mazda was the easiest car buying experience I have had in 50 years!! Jerry the CarPro Guy told me to call Jim and I am glad I did. He was honest, informative and had me in and out in less than an hour!! If you are looking for a Mazda....go see Jim! Bruce Loria read more

Tustin Mazda - Car Dealers Near Me - Tustin, California

Best dealership experience ever with Tustin Mazda. The whole process was honest, transparent and without any pressure. We left with our son's new car feeling great about the entire experience, not just the car. Huge shout-out to Joshua Wheelan. He made the whole experience from start to finish a wonderful one. Lori Houts made the finance paperwork a breeze. I've bought many cars over the last 30 years and I can honestly say that Joshua, Lori and the Tustin Mazda team brought the experience that every dealer should be able to provide. I highly recommend that you reach out to Joshua and Tustin Mazda if in the market for a Mazda. Bypass the other dealers and come here. read more

I bought two cars in 18 months at a his Dealership , Janell is a pleasure to deal with. I emailed 3 dealerships for a CX5 and she was the only one who gave me straight answers to my questions, no gimmicks or tricks , and that is why I came back to buy a CX9 from her The owner came out and thanked me for considering them, I can tell he is a great líder because it shows on everyone in the organization Thank you Janell !! Thank You Tustin Mazda! read more

$895+ to change a lightbulb??! Are you out of your mind? I've always felt this dealership has been fair to me over the past few years but this exchange has left me with a lot of mistrust and I won't be returning. The added nonsense about needing to take the fender off - literally popped the hood and we replaced both 4 bulbs in under 10 minutes. It's literally disconnecting the wire, replacing bulb, and reconnecting the wire. read more

Tustin Mazda - text with dealership - Car Dealers Near Me - Tustin, California

My husband and I put off going to the car dealership for a while, not having much experience with buying cars and worried about being pressured. We are so glad we visited Tustin Mazda - we had the best experience. All of the staff we interacted with were so welcoming and friendly, but we are most thankful for Jim Feinstein's help in purchasing our new car. Jimmy was very knowledgeable in guiding us through the process, kept us at ease with lots of conversation, and took the time to get to know us. Not once did we feel pressured or silly for asking simple questions. He really went above and beyond to match us with our perfect car. We look forward to many years with our car and hope to shop at Tustin Mazda again in the future! read more

Tustin Mazda - Car Dealers Near Me - Tustin, California

I was recently in the market to purchase a new vehicle. I had a list of vehicles i was looking into but wanted to see them in person and test drive them first to help make a decision. After visiting several dealerships and checking out the vehicles i had in mind, I made my decision to go with the Mazda CX-50 from Tustin Mazda. Besides making the decision on the CX-50 for meeting the criteria i had, the other deciding factors I purchased from here was the dealership itself as well as the sales professional Jeffrey Lesniak. Not only were all the staff at the dealership very friendly and attentive the entire time as well as having a large selection of new and pre-owned vehicles, but Jeffrey was very professional and helpful. From the very moment i stepped foot on the lot, Jeffrey approached in a friendly manner and allowed me to check out the vehicle at my own pace. I can't say the same for other dealerships that turned me away due to the sales reps who pushed me away due to not giving me the space and time to view the vehicles i wanted. I had a very great experience from the moment i arrived, to the moment i drove away with my new vehicle. I would definitely recommend purchasing from Tustin Mazda if you want an exceptional experience picking up a new/used Mazda! read more

Tustin Mazda - Car Dealers Near Me - Tustin, California

I virtually NEVER take our car to a dealership for anything. But in this case, we decided to have our Mazda throughly checked out before a road trip. Problem is, I was told they don't do general inspections -- at least not older Mazdas like ours. I literally had to ask for a tire rotation to have our car inspected. (Seems odd???) Anyway, a costly 2k issue was discovered by the technican, which was explained very well by their knowledgable service writer, Elle, who also arranged for a loaner car. Finally, I wanted to give a shout out to Greg, their concierge person, who exhibited the type of sincere friendliness not typically found Monday mornings on the retail level. read more

My wife and I as a wonderful experience at Tustin Mazda working with Jeff. He personalized our visit by guiding us through our car buying experience with confidence and ease. Jeff gave us the same inviting experience we had 8 months prior when we were first looking for a car. We're very happy with our new purchase, however the genuine interest and care with Jeff and Tustin Mazda team to help us find our future car truly made this as memorable event. read more

Purchased two vehicles from this dealership and they are outstanding. Our salesman Jeffery Lesniak is a true professional and a genuine gentleman. Mazda's may have soul, but this man has heart. Buy a car from this man and this dealership you will not be disappointed. read more

Hector was amazing and made sure the entire car buying experience was as stress free as possible. Answered all the questions we had and offered us the best price among all the dealerships we called. They don't do any markups or any mandatory dealership addons. Ask for Hector if you visit this dealership, never had a better car buying experience! read more

Jimmy you ROCKED! Seamless and pleasant experience leasing my 2nd CX5 from you. It took me longer to drive from West LA in traffic than my total time at the dealer picking up my new car! :) Absolutely worth the drive! This dealership and Jimmy are so well organized with the process it keeps the experience exciting and enjoyable! 10 out 10!! Highly recommend! Ask for Jimmy! I love my new 2024 CX5!! Thank you!!!! read more

Mr. Patterson has established a dealership that breaks many of the lower standards that we've been forced to deal with over many years...in short, they run a class act, and contribute substancially to local causes. His team have been well trained & educated, and will work hard to help ensure your satisfaction. Proud dad moment for me as I was able to help my son purchase his own car, under his own registration. Overall, I was very pleased with the experience... Can also highly recommend Charles. He has product knowledge that you seldom find at other dealerships! read more

Tustin Mazda - Car Dealers Near Me - Tustin, California

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Just bought a new car today and am so pleased with the customer service I received. Ask for Jim when you come here, he is so kind and made this process so enjoyable and stress free. The employees are nice and the financing was a breeze I was in and out in no time. Thank you all for making this a great experience! read more

I was in the market for a 2024 Mazda CX-5 and checked out Tustin Mazda to see what they had to offer. I had the pleasure of working with Jim Feinstein and the dealership has the exact trim and color CX-5 in stock. The whole process including financing was so smooth and easy, within a couple of hours I had the keys in my hand and ready to go. This level of service is outstanding- the staff were very professional and I never felt uneasy. This is my go-to dealership! read more

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Omar is one of the best salesmen at Tustin Mazda. He is genuine from the get-go and very knowledgeable. I never felt pressured and if anything I enjoyed the car buying experience because of him. And now I am as happy as ever with my new CX30. Tustin Mazda is THE most honest and fun dealership I've ever been to. read more

was in a bind my car was totaled and I needed a car asap. I talked to Jim Friday afternoon and set up meeting for Sat at 915am. Jim had already done the research and showed me 2 different suv's with the options I wanted and even asked if really needed a few options on the more expensive model. I really didn't and Jim saved me some money. The finance process was quick and easy. Great experience Thank you read more

Jim was very helpful through the whole process! I'm happy I got my first car through him.

Bought a great Certified Pre-owned Mazda wuth the help of Chance Asue. He kept in touch during the process, but not over much. Then took plenty of time to help us get to know the car, answering questions we wouldn't have thought to ask. Very grateful to him and the folks at Tustin Mazda. Easy process, great car, excellent price without too much push for add-ons. read more

If I could give them 10 stars I would. I came over the weekend to just see about trading in my car I had or just purchasing a new car. We went to Tustin of Mazda and saw Jimmy. He is so great a wonderful helpful person. He showed how much he cared and listened to my needs and wants. I went in saying what my price range is and how much I am comfortable with spending and he did not show me anything out of my price range. After discussing what I would like in my car takes me to the first one with everything I could have asked for and more. The FIRST TRY. This was the least painful car experience ever. And I will definitely be going back to Jimmy for my next car. read more

Our experience at Tustin Mazda has always been amazing. Everyone is both friendly and professional. Special thanks to Rossi (from sales) and Anthony (from finance) for all your help throughout our buying process. My fiancé and I have been in the market for a family car and we decided to purchase the CX-50. We never felt pressured to buy a car. Yet, because of their undeniable customer service, we felt it was only right to purchase from this dealership. Even after our car purchase, Rossi has assisted us with our questions with so much enthusiasm and professionalism. Thank you again Tustin Mazda, we love our new ride. read more

We've been coming here for service for years, even after we moved away. Damien has always been great and delivers exceptional service. After completing my most recent routine service, Damien noticed that one of my break lights was broken while I was backing out. He ran out of the office to let me know, took the car back and replaced it right away. His attention to detail and always goes above and beyond our expectations has earned our trust over all these years. We rather drive past 2 other closer Mazda service centers to come here bc of the outstanding job. We have gone to a closed Mazda service location once and realize that it was not as good as this location. We rather drive past 2 other closer Mazda service centers to come here bc of the outstanding job. Thank you Damien! read more

Tustin mazda has the best service department i have ever had the pleasure of doing service with! Dylan is an amazing advisor that is not only very friendly and responsive ,but also very knowledgeable. My daughter's car was serviced thoroughly and a video walk through was sent to me letting me see everything they checked and serviced. This is such a great way to really understand what has been checked and serviced on your car. I highly recommend Dylan and this service department. Even if you don't own Mazda! 10 out of 10 Dylan! read more

I had a Great experience at Tustin Mazda! Thank you so much Jim Feinstein for all your help and patience, you made this less stressful day for us. I definitely recommend your service to anyone =) My son loves the car read more

Needed a new car for my folks, and Jimmy Feinstein was super helpful in finding the right car for us. Jimmy was patient, kind, and understanding of what our needs were and did everything he could to help answer our questions as well as layout all of our options for the CX-5. Best of all, Tustin Mazda does not try to upsell you anything extra and were very transparent on the pricing. Lori from finance also did a great job in helping us with all the paperwork. Highly rec Tustin Mazda if you are in the market for a car. Thank you all so much Jimmy. read more

Tustin Mazda - Straight from the showroom - Car Dealers Near Me - Tustin, California

I have purchased 3 new cars here over the last 11 years and it has been a great experience every time. My most recent purchase was a 2024 CX5 that Larry Henderson helped me with. He checked in with me every few days while I was waiting for the car to arrive and was always available to answer any questions that I had. He was always helpful and never pushy. Their service department is also great. Definitely recommend buying and servicing your car here! read more

Tustin Mazda - Car Dealers Near Me - Tustin, California

Three words... Jim Feinstein & FUN. Here's my experience and I'm pretty sure yours will be just as amazing. Contacted Tustin Mazda looking for a specific vehicle, and, was swiftly responded to by Jim. From the first words it was apparent that of many dealerships on my list, this experience wasn't only getting off on a high note, it was going to be fun, easy, and the epitome of professional. Here's the important thing about Jim and his colleagues at Tustin Mazda; it was so warm and human, not only was it friendly, it was honest, sincere and very considerate to my request and financial needs. Least but not last, it TRULY was the highest value of the entire list stretching from Los Angeles County to Orange County. I can't say enough about the entire adventure, from first contact, to test drive, to the tour of the dealership, to his associates also being welcoming and helpful. The experience has been so fun, and, here is what you will not get with Jim and his team: A long drawn out tiresome run-a-round attempting to squeeze you and pressure you into submission. I guess you can tell by my review here that I'm very happy, and, I can only hope that you will give Jim and his team a try and probably spare you from a lot of wasted time and bad memories, instead great memories, great car and driving off into the sunset feeling good about yourself. read more

Tustin Mazda - Car Dealers Near Me - Tustin, California

Jimmie Feinstein is an awesome sales person. Super knowledgeable about the vehicles he represents. Gives clear information. There are no hidden fees at this Patterson Auto group dealership. See Jimmy for a great buying experience. The Mazda CX-30 is a great car!! read more

We leased our 2025 CX70 EV with Kevin Keogh. We cannot say enough great things about our wonderful experience with him and Tustin Mazda. They provide a very personalized service. Kevin is a true sales professional without any pressure. We'll be back! read more

My husband and I bought our certified CX-5 at this dealership and Jim Feinstein helped us through the whole process. He is very knowledgeable on the cars and answered all of our questions. Lori Houts helped us with payment processing and provided information about warranty and other promotions, she was very sweet. Overall, we are very happy with the customer service and the information provided at this location. read more

Tustin Mazda - Car - Car Dealers Near Me - Tustin, California

Tustin Mazda has been great to me and I'm extremely grateful for the excellent customer service. Tony Mattingly, thank you for helping me resolve the issue with my 2016 CX-9. I'll see you at my next scheduled service! read more

Tustin Mazda - 2016 Mazda CX-9 GT - Car Dealers Near Me - Tustin, California

Jacque made it a great an easy experience. We were in and out for our car sales process in ten minutes. It was amazing and the whole experience was great read more

Just purchased our second Certified Pre-owned Mazda CX-5 from the team at Tustin Mazda. The owner and General Manager were onsite and ensured a smooth and easy buying experience, and everyone we dealt with was super friendly and kind - obviously a great culture that starts at the top. They took care of everything they said they would and made sure we were happy with a minor repair. We have never had such a great experience at a dealership...AMAZING!!! read more

The only Mazda dealer I feel safe brining my car for maintenance and service in the entire Orange County. I've been to Mazda of Orange (Big No - lowered the value of my car and did nothing). Huntington Beach Mazda (caught repair guy joy riding with my car on camera). Tustin Mazda even when they made some mistake during repair, stood by their service and showed great customer service and care. Been helped by Nick and Damian before and they were both amazing! If I ever do buy another Mazda, I am definitely be buying from Tustin Mazda. #sundogram read more

Tustin Mazda - Tustin Mazda. Excellent Service Dept. #sundogram - Car Dealers Near Me - Tustin, California

During the height of the pandemic, there was such a shortage of inventory that every single dealership was charging a premium for every car, as it continues for some dealerships and some models today. I visited Tustin Mazda, and met Mr. Jim Feinstein. He was so helpful, and assured us we wouldn't be paying anything extra. He did not want to sell us a model that we were not comfortable with, and instead scoured other partner dealerships for the exact car we were looking for, even if it took a couple of weeks, he never got tired of answering our questions. He put us at ease by making sure we were aware of everything we needed throughout the buying process. I will never forget his kindness, and hope to buy another car from him in the future. Thank you, Mr. Jim! As time went on, we continued to use Tustin Mazda for our service needs. Ms. Elle Cervantes has always been so helpful and so friendly whenever we needed to visit the dealership, either for regular service intervals, or follow-up appointments. We are so happy and at ease that Tustin Mazda is our go to for all our car's needs. Thank you Mr. Jim and Ms. Elle! read more

Wonderful experience leasing our brand new Mazda. This is our 4th vehicle from Jim @ Tustin Mazda and every visit has been easy and stress free. No pressure sales with very helpful and experienced staff all around. Can't imagine going anywhere else for our cars in the future! read more

Tustin Mazda is awesome. I just recently purchased my second Mazda CX-30. Love the car. It is small but roomy and cute. I have now had two great experiences with Tustin Mazda. Jimmy Feinstein is the best and makes it fun and not stressful! He really goes the distance to make sure I am getting exactly what I want. He patiently took me through the car features as I tend to forget. The whole place has a good vibe. The people are so friendly and nice and there was no pressure. I honestly wouldn't go anywhere else at this point. read more

Tustin Mazda - My cute new Mazda! - Car Dealers Near Me - Tustin, California

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I recently purchased a new CX-5 last Sunday and had the greatest car buying experience. I've only ever purchased a used car from a car lot, but had the most unpleasant experience and the salesperson was so unbelievably rude to me during the process. He was speaking to my dad rather than myself who was purchasing the car so my biggest concern was a salesperson doing the same thing to me with my boyfriend. Rossi was unbelievably helpful and made the whole process so easy. He answered any question I had and spoke directly to me (since that was a huge concern for me) and I really appreciated the effort he put in for me to ensure I was being taken care of. He made the whole experience wonderful and I'll definitely recommend anyone who needs a new car to come to Patterson Mazda. Thanks for having an amazing team and for providing an excellent experience. I'm so happy and in love with my car! read more

Tustin Mazda - 2022 CX-5 2.5 T - Car Dealers Near Me - Tustin, California

Went car shopping for my wife who wanted to buy a replacement vehicle like the one she had but after seeing the reviews for the Mazda CX-5 I asked her to try one and she loved it. Afterward we shopped for the best price and found Tustin Mazda had a good price. They didn't give it away, I felt they were reasonable. But what got us to give our business to them even though they are over 50 miles from our home when we had a dealership much closer, was their atmosphere. The staff were treated like family by the owners and the Charles our salesman was honest, kind and patient. It took us two days to complete our purchase and we kept Charles there till after closing trying to get our best possible price. We even changed the color we wanted after he had drawn up our paperwork, but he still patiently rewrote our paperwork and spent time showing us how to use our new vehicle after the sale was completed, ( even though it was after 8 pm and he was scheduled to leave at 5), We are very happy with our new car. read more

Tustin Mazda - My wife with her new car and Charles our salesman - Car Dealers Near Me - Tustin, California