I want to acknowledge Manny Zecena for helping me with my first-ever car purchase. He made the…read moreentire process smooth and stress-free from beginning to end. He was straightforward, honest, and took the time to answer my questions without making me feel pressured. I truly appreciated the respect, professionalism, and hospitality he showed throughout the experience. Everyone was friendly, professional, and made my first car-buying experience a great one. I highly recommend this dealership!

We own a dealership and recently brought one of our Mazdas to Tustin Mazda for service. We couldn't…read morebe happier with the experience, thanks to Damian Escobedo. He went above and beyond to take care of us and made the entire process smooth and stress-free. As fellow automotive professionals, we really appreciated his honesty and transparency. We felt confident that we weren't being overcharged or sold services we didn't need, which is something we value highly. I highly recommend Tustin Mazda, and Damian is truly a 5 star service advisor. We look forward to working with him again in the future!

The online communication was exceptional. Mo was the service specialist that assisted me, was…read moregenuine and was very transparent with the process of the sale. I highly recommend Tustin Toyota

We had a great experience purchasing our new Toyota RAV4 from Tustin Toyota.  From start to finish,…read morethe process was pretty smooth.  Tarek was wonderful to work with throughout the sales process. He was knowledgeable, patient, and never made us feel rushed or pressured into making a decision. They didn't have the exact color we wanted in stock, Storm Cloud. So we reserved one, and to our surprise, it arrived earlier than expected! Nathan in finance made the paperwork process easy to understand and efficient. He took the time to explain everything clearly without pushing unnecessary extras, which we really appreciated. Overall, this was a positive car-buying experience. Thank you, Tarek and Nathan, for helping us get our new RAV4 Plug-in Hybrid!

I had the best experience with Rafael getting my car here! he made it go smoothly and was really…read moreeasy to work with. The manager was super transparent with us and was made the whole process a great one. Thank you guys at Newport Lexus for treating us like family!

I have been a Lexus customer since 2022. Started at the Westminster location. I ended up going to…read moreTustin due to my job location that is where I met Dennis, my service advisor. He is the reason I take my car to Newport Lexus. His customer service is amazing every single time. He helps me stay on top of my services. The dealership has nice massage chairs while you wait and down snacks. The best is the restrooms are always very clean.

Just wrapped up my EQB lease buyout with Mercedes-Benz of Foothill Ranch and wanted to share a…read morequick shoutout to Katie Kieu. She was genuinely easy to work with--no pressure, no hard sell, just straight and transparent the whole way through. From the start, she asked what was most important to me, and I told her I wanted to maximize savings. She delivered. Before meeting with her, I had already checked numbers with another dealership (Mercedes-Benz of Temecula), so I had a solid baseline. Katie was able to come in noticeably better by walking me through different options--like skipping certification--and whatever else she worked behind the scenes to make the deal stronger. Overall, the process felt straightforward and efficient, which isn't always the case with lease buyouts. I'm very happy I chose to work with her, both on the original lease and now the buyout. If you're looking for someone who communicates clearly and focuses on getting you the best outcome, I'd definitely recommend reaching out to Katie.

This was one of the most frustrating and disorganized car-buying experiences I have ever had…read more On Saturday, I test drove a used vehicle and discussed pricing with the dealership. I told the sales team I wanted to think it over and would provide a decision the following day. On Sunday, after several conversations with the sales representative, I informed the dealership that I was interested in moving forward. I was informed there was an out-of-state buyer interested in the vehicle. However, I was also told to come to the dealership because they were still willing to sell me the car, and that I would be given priority as a local buyer. Based on those conversations, I drove approximately 30-40 minutes to the dealership with my family expecting to complete the purchase. When I arrived, neither the vehicle nor the paperwork was ready, and nobody could give me a straight answer regarding whether the car was actually available. Management and the sales staff appeared to be trying to determine which deal was moving forward and whether the out-of-state transaction would be approved. After sitting around for approximately 40 minutes, I left frustrated and annoyed. The sales representative had specifically told me the vehicle was available, for sale, and that I should come in. Prior to my visit, I was also asked to complete a credit application and provide my driver's license and proof of insurance. At that point, my simple question was: Is the car sold or is it not sold? Unfortunately, nobody seemed able to answer that question. The experience made it clear there was a significant lack of communication and coordination within the dealership. My frustration is not that another customer was interested in the vehicle. Cars sell every day. My frustration is that the dealership continued moving me through the buying process, collected my personal information, negotiated pricing, encouraged me to come in, and had me bring my family to the dealership despite not having a clear answer on whether the vehicle was actually available for purchase. After I left, the sales manager contacted me and apologized, stating there had been a miscommunication. He told me he had obtained approval from the General Manager to sell me the vehicle and asked me to return to the dealership. I was told the vehicle was available to me first if I still wanted it. I also spoke with the salesperson by phone later that evening to confirm whether they actually intended to sell me the vehicle. I never received a clear follow-up. The next communication I received was the following day informing me that the vehicle had been sold. At that point, the outcome was no surprise. After spending an entire weekend test driving, negotiating, arranging financing, providing personal documentation, making a lengthy trip to the dealership, and repeatedly trying to get clarity, the dealership still failed to provide consistent communication regarding the vehicle's status. The vehicle itself was excellent. Unfortunately, the buying experience was not. The lack of communication, organization, accountability, and respect for a customer's time was extremely disappointing. Never experienced anything like this in my entire life trying to buy a car. Based on my recent experience, I would not recommend purchasing a vehicle from this dealership. There are too many reputable dealerships and honest sales professionals out there to deal with this level of confusion and miscommunication. If trust, transparency, and professionalism are important to you, I would strongly suggest taking your business elsewhere. My experience left me with very little confidence in the sales process or the information being provided throughout the transaction. Buy from people who value your time, communicate honestly, and treat customers with respect. Unfortunately, that was not my experience here. The way I was treated yesterday was just not the way I would treat my customers if I was in sales.

Worked with us professionally and the sales man George was very helpful and very professional…read more Thank you

2 years ago, I leased a car from Nissan of Tustin with a different staff of personnel. My…read moreexperience then was far less than satisfactory. 2 years later, I decided to purchase my leased car from the dealership. To my pleasant surprise, there is now a completely new staff in place. I've worked closely with Luis from the start with purchasing my car and the difference right off the bat has been amazing. Luis has been both professional, reliable, and a joy to work with. He has made the purchasing process a breeze and has gone above and beyond with his customer service. He has answered all my questions and more and made himself available, even after hours. He has made my car buying experience truly remarkable for me in my family. I couldn't recommend this new staff even more, especially Luis. Thank you for making this transaction, a memorable and enjoyable experience.

I am so happy to purchase my Lexus SUV @ Tustin Lexus with sales associate Mr Youssef Al-Moussawi…read morewho is very patient and professional to explain Lexus features in the car, easy to negotiate the price and especially I didn't feel to be pressured to buy the car. That's a excellent salesman. I highly recommend Youssef to any car buyers at this Tustin Lexus!

I had a wonderful experience purchasing my car from Tustin Lexus. I highly recommend Savannah, who…read morewas incredibly personable, straightforward, and worked diligently to secure the deal I was looking for -- all without me having to step foot into the dealership beforehand. This was especially valuable as I was comparing options and shopping around for the best deal. The entire team was professional, efficient, and respectful of my time. I was in and out of the dealership with my new car in less than two hours! There was a small hiccup during the final pickup process, but Savannah and her team handled it with honesty, transparency, and quickly provided a satisfactory solution. I truly felt valued and appreciated as a customer at Tustin Lexus. I highly recommend Savannah to anyone looking for a seamless, stress-free, and enjoyable car-buying experience. :)

Huge shoutout to Alex Chavez for helping me score my 2018 440i Gran Coupe! The entire buying…read moreprocess was smooth, transparent, and completely stress free. Alex went above and beyond to make sure I got an amazing deal on the exact spec I wanted. If you're looking for a hassle free experience with a team that actually knows cars, go see Alex. Love the new ride!

This past Saturday my husband and I went to Crevier BMW to test drive the new X3. We already bought…read moretwo cars from this dealership so it felt natural we'd go back for the X3 experience. Peter Perez was the sales person to help us out and as expected he was exceptional. We went for a test drive where he was able to show us all the features of the new X3, upon our return to Crevier we went on to choose the best color, upgrades, tire sizes etc that would best fit our "wants and needs" as well as our budget. Peter was energetic, kind, and knowledgeable about the car and all the price negotiation. The payment and financing side was also a breeze and very straight forward. Thank you Peter for making our experience so positive. I'm in love with our new X3! L. Topping

I had a great experience buying my Volvo here. Al Tolentino made the whole process easy and never…read moremade me feel pressured. He answered all my questions and made buying a car by myself feel comfortable. Junior Tapia was incredible after the sale. He took the time to connect my phone, walk me through all of the technology, answer my questions, and make sure I was comfortable before I drove away. Thank you to Issa for making the numbers work and helping me get into a car I absolutely love. Everyone worked together as a team, and the whole process was quick and efficient. I wasn't interested in spending hours at a dealership playing negotiation games, and they respected my time. My only disappointment was my experience in finance with Jeff Chi. I made an informed decision not to purchase the protection/ maintenance plans because I felt they were unnecessary and overpriced for my needs. After I declined, I was asked if I "understood" the importance of these plans. That came across as condescending rather than helpful. A simple "no, thank you" should have been enough. I don't need to justify my decision or prove that I understand it. It felt like a pushy, last-minute sales tactic, and it was the only part of the process that made me uncomfortable. As a woman buying a car on my own, big red flag. No means no. Other than that one interaction, this was easily the best car-buying experience I've had. Thank you again to Al Tolentino, Junior Tapia, and Issa, for making the experience quick and easy. I'm excited to be part of the Volvo family, and I look forward to being a customer for years to come.

Had a great experience at Volvo of Orange County working with Mina. The entire process was smooth…read moreand efficient. I was able to complete most of the paperwork online ahead of time, which made the in-person visit quick and hassle-free. The CPO vehicle looks brand new (w new car smell too), was priced very competitively, and came with a strong warranty. Overall, a straightforward and positive buying experience. Highly recommend Mina and the team if you're in the market for a Volvo.