This was not a big shop, but they did seem to have a lot of the popular items you would need. I was…read morelooking for a paint item in particular and the staff was nice enough to walk down the aisles to help me identify it. When we couldn't find the exact color match, he looked it up on his computer and found it was located at the other AutoZone down the street. It is incredible how close it is, practically 5 minutes away. The main issue with this store is that it's a little small, and when you need to find specific auto parts, you need a larger inventory. One thing you can do here to save yourself a trip is look up things on their website before you come, just to see if they carry what you're looking for.

I came in the other day because my check engine light came on and wanted to use a scanner. I asked…read morethe front if I could borrow it and a young man named Albert assisted me and he was very helpful and friendly. He even explained what was wrong and recommended what could help. Thank you!

I like this place, it always save me last second…read more Very nice crew and professional, they always help me out and point me to what is the best to get and sometimes even help me install parts Thanks guys

Absolutely, awesome Place. They are always so helpful there. They do go above and beyond customer…read moreservice. John was extremely helpful today and Michael also was a great help. They will always be my go to store for auto needs.

I needed new brake lights but I had no idea what to ask for or how to install them…read more Steve came out and not only found what I needed but installed them for me in just a few minutes. I'm so thankful. He was also very very nice and friendly and I left feeling stress free. Thank you Steve!

At first you're like, this guy's looking for something, he's probably helping the customer that's…read morefirst in line. Then you're like, poor guy's in here by himself, must be hard. Then you're like wait but he's not picking anything up or talking to any of us in line or anyone. Then you see the person in front of you leave and you're like, I guess maybe he's trying to finish up a badly timed inventory count? But now you're really paying attention because you've been waiting so long and it's a little funny cause he's just staring a thing moving it and then walking away and then walking to another spot, staring at it and you're like I have no ideas But the comedy is really wearing off now and you're just trying to buy engine oil and the guy just moved a box of chocolate from the top of the pile to next to the pile right behind the employees only area. And so you leave and as you nav your gps to autozone you see the other guy leave empty handed too. And you feel bad for the people that just entered and you hope they don't have the same patience as you do. First time at this location so probably better other days

I had a great experience at this store on a Friday afternoon, the female staff came right up to us…read moreand walked us through the store to get each item we needed. She was very nice, helping us figure out what we needed, it might be because we happened to be there when the store was more quiet, but I appreciated the proactive customer service nonetheless. All of the items we needed were in stock and not much more than if we purchased online, and often if it's for your vehicle you need it immediately so it's nice to know this shop is much larger than the AutoZone just down the street about 5 minutes away, and carries a larger inventory of products. If it's not at the other shop, there's a much higher possibility this one will have what you're looking for. This store is newer and bigger so the shopping experience is much better. You can also look up items on their website to see if they might carry it at the store. Definitely recommended.

I came in to get my oil and filter for my vehicle real quick while on my lunch break and was…read morelooking for a k&n filter cleaning kit and could not find so I decided to get in line. There were 2 employees, one was helping a customer and the other was on the phone. While waiting a woman came in and got inline behind me, shortly after a man lined up behind her. After some time has passed a man comes out from one of the isles goes right up to the employee on the phone and asks if he can pay there which the employees tells him "yes" then tells whoever they were on the phone with "I'll call you back" then proceeded to help the man who cut the line infront of 3 people. I was stunned that it even happened and then after helping out the man the employee peaks over and says "I'll help whoever is next" which I go up to him and say "I was next but you helped that guy who cut the line instead" which he just looks at me quietly doesn't say anything. Pretty much saying "oh well". The employee was completely unprofessional and was probably on a personal call if he said he would call them back. I can't believe autozone is okay with the disrespect to their customers, and to not even apologize or acknowledge what he did. I only go to this autozone because it's close to my work, I'll probably just starting going to oreillys that's in the same shopping center or just to a different autozone all together because this autozone doesn't respect their customers.

Manager and staff were very knowledgeable, went out of their to make sure I was happy and well…read moretaken care of. The hitch they installed was very complicated and they did it very well. You can tell this location is top notch because they are super busy. Very professional. I highly recommend.

Purchased a Dometic Water Jug and Faucet set from them at the Overland Expo last weekend. It was an…read moreimpulse buy due to the great deal, or so I thought. They charged me for everything and stated that I would be emailed a receipt for my purchase. They also noted that the faucet was not in stock but they would call me this week and have me come in to pick it up. No emailed receipt, no call all week. Then today, rather than a phone call, I get a text stating we no longer carry the item and it will cost an additional $43 if you want the complete system. This seemed very shady (Bait & Switch) so I returned the faucet system and will be bringing back the useless jug tomorrow.

I recently purchased my first Toyota on Tuesday.Raul Cardozo was the salesman who helped me he was…read morevery informative and helpful. He answered every question I had was very attentive during the test drive. My experience with Raul was great from when we first spoke to when I got to drive off with my new car. I appreciate him for everything and plus the subway's sandwiches! I'll be coming back to him for my next purchase.

I want to thank Mario Arellano & adam parada for making my second purchase a great experience as a…read morebuyer . Very professional and friendlv. I wil be recommending them, he definitely showed me tha he cared and gave me what I was looking for . I gotta sav Mario Arellano is the best salesman there. Thank you !!!! Highly appreciated.

Subject: Outstanding Service Experience at Nissan of Tustin…read more Dear Service Department Team at Nissan of Tustin, I wanted to take a moment to express my sincere appreciation for the exceptional service I consistently receive from Edward and his team whenever I visit your service department. Every time I bring my car in for repairs or maintenance, Edward and his team do a wonderful job. They always focus on addressing exactly what needs to be done without trying to upsell unnecessary items, which I truly value. This honest and straightforward approach is one of the main reasons I choose Nissan of Tustin over other dealerships. Even though I live 40 miles away, I willingly make the drive because I know my vehicle will be serviced correctly the first time. The peace of mind and quality of work I receive here make the trip completely worth it. For anyone considering Nissan of Tustin for the first time, I highly recommend asking for Edward. He will ensure that your car is in excellent hands and that you receive top-notch service, just as I have experienced consistently. Thank you once again to the entire Nissan of Tustin team for your professionalism and dedication. Best regards, Patrick M

I've been coming here a few years for service on my Nissan as I live nearby, and I've usually be…read morehelped out by Carl. In the past he's helped me and I've had good experiences but I guess he is not in the service department anymore. Today I came in with the intention to redeem a coupon I was sent in the mail for an oil change. Jeff let me know that they wouldn't be able to honor it because they do not carry conventional oil which is the only oil the coupon is eligible for. Soo ofcourse I'm wondering why they would send me a coupon for an oil they don't even carry and haven't carried for a while according to him. I normally only get synthetic oil changes so if thats the only oil they had then I feel they should have honored the price. Since I was already there I agreed to pay the $50 for the oil change with synthetic oil but I really don't appreciate that they are sending out coupons for services they cannot honor. He didn't try to honor or it or make any other kind of adjustment because he claimed that Nissan corporate send these coupons out without communicating with Nissan of Tustin. That really doesn't make sense to me and if it's true sounds a lot like willful false advertising. I've been sent out offers and coupons from Nissan of Costa Mesa that are for different services but they always honor. I also feel like the customer service aspect is lacking. I feel like you can do better Nissan of Tustin, I won't be returning unless this is made right.

The management is so good and his new business they have any part one engine transmission and…read morecheapest place I buy parts so I recommended they are very good yeah buried fixing electric cars high and hybrid. My car is hybrid and they fix it.

New new ownership and you are very cool finally and to take care of customer please go check…read more Thank you

Ask for Alex at Tustin Cadillac! They made it a Great Experience. They helped make my long distance…read morejourney all worthwhile with his transparency on pricing, making sure the paperwork was ready before I arrived and prompt communication throughout the whole process. I love my new car!

This is for the service team at Tustin Cadillac. I had such a great experience at Tustin Cadillac…read morethat I felt compelled to share. From start to finish, their customer service truly exceeded expectations. They took the time to answer every single question I had without rushing me, and made sure I felt confident and informed about the work being done on my car. What really stood out was their transparency and pricing. Dealerships don't always have the best reputation when it comes to cost, but that was not the case here. They worked with me to make sure I was getting the best possible price, which I genuinely appreciated. A big thank you to Ricardo, the service manager, who was incredibly helpful and professional throughout the process. He went above and beyond in every way and made the entire experience feel easy and stress-free. Jonathan my service advisor was great prompt and professional through the process. It's rare to find a team that combines professionalism, honesty, and genuinely great customer care the way they do here. If you're looking for a place to service your car, you won't be disappointed with Tustin Cadillac.

I purchased a retractable sunshade for my 2024 Tesla Model Y on February 6, 2026, and it has never…read moreworked properly. I reported that the item was not working just two days later. All of our correspondence has been conducted via email, and I have copies of all communications. I reached out to Kevin in customer service immediately after receiving the product, but his responses were delayed, initially citing the Chinese New Year as the reason the issue could not be addressed for several weeks. When I finally received a response, I was told he was waiting to hear back from the manufacturer. After that, communication stopped entirely. I followed up again, at which point Kevin asked if I would like a full refund. I confirmed that I would. However, instead of honoring that, he later offered only a 15% refund for a product that does not work. To rule out any other issues, I brought my vehicle to a Tesla service center, and they confirmed that the problem is with the sunshade itself--not the car. Tes Studio is a scam!!!!!! Don't waist your money because they don't stand by what they sell and wont make you whole if the item does not work.

I bought a retractable roof online from these people, they send me a defected item and they don't…read morereturn my calls or emails. Don't waste your money buying anything from them.