I like this place, it always save me last second Very nice crew and professional, they always help me out and point me to what is the best to get and sometimes even help me install parts Thanks guys read more

Absolutely, awesome Place. They are always so helpful there. They do go above and beyond customer service. John was extremely helpful today and Michael also was a great help. They will always be my go to store for auto needs. read more

Great customer service. Two of my brake lights went out. So, I went there and asked for help to find the correct light bulbs for my brakes. Michael helped me out. He went above & beyond. He was such a big help & I really appreciate him for helping me. He even installed the new brake lights for me. Thank you so much, Michael. read more

I just have to give a big shout out of praise to Angel for excellent customer service and helping me replace my headlights!! I was assistant right away, asked what part I needed and he even replaced them! Hard to find this kind of service anymore so greatly appreciated and great job Angel!! Thank you!!! read more

Not too many Auto Parts stores around this part of Irvine. So this is the best location. Prices are great but the service is spotty, sometimes good, sometimes poor. It's not that the staff is unfriendly, they just talk "down" to customers like the customers are totally clueless. (This is my experience 4 separate times, so it's not just 1-time.). The selection of both parts and tools is very good and you should be able to find both to service your vehicle. With that said, I will return since it's the only game in town (within close proximity/10 mile radius). Recommendation: Up to you, judge for yourself once you've been there. Happy Parts & Tools Buying :) read more

went here for a battery check as my car needed two jumps in the last few days. was worried it might be an alternator and i knew some car parts stores would conduct a test for free. anthony from the irvine store was extremely helpful and diagnosed a bad battery. good news as an alternator is way more expensive and would take longer to fix. in less than 15 minutes anthony replaced the battery with a smile and even cleaned up the battery terminals. he wouldn't even take a tip when i tried to tip him. highly recommended. read more

Michael was very helpful and kind! He helped me replace my cars battery and was quick and friendly. Great service

They said they could charge my dead battery and didn't. They handed it me back a day after saying it wasn't worth it. I got a $25 charger from amazon and charged it and fixed the problem. read more

Excellent customer service. All staff are really friendly and very helpful. I had to call in for my batteries for my car keys if available and they were helpful both on the phone and in person. This was just one instance. Last year I had asked for help finding an item too and I also got the same friendly helpful service. Nice service from this store. I highly recommend this guys! read more

I regularly buy my car supplies at O'Reilly. One reason is the quality service I receive from Luis. I highly recommend O'Reilly Auto Parts and Luis. read more

Always great service. Tonight I had a brake light out. Michael made sure it really was my brake light and replaced both for me. He was very quick, pleasant, and offered to replace both, which makes sense. He gave me some good advice on where to get a dash light checked that could be the airbag or seatbelt. Good customer service can be hard to find and O'Reilly never disappoints me. Thank you, Michael. read more

Than location was super helpful with helping me with my vehicle battery. Michael went above and beyond in helping me strap down the battery. He even used his own personal tools to help out. Thanks again ! read more

I needed oil and the woman behind the counter explained why prices were different for 5quart bottles. Then Kesse came out and helped me hold my engine lid open, the shocks are worn out. We couldn't get the oil cap off so he went back inside and Got another gentleman who was able to remove it. Jesse stayed and kept checking oil level for me. I offered $ but he refused. Customer service is not dead, just need to shop at the right places!!!! Thank you Kesse and team! read more

James, young guy. Replaced my battery. But I'm leaving a review because of his attitude and helpfulness. Super nice and knowledgeable. Great representation of customer service. read more

Went in the morning on October 6, 2025 to buy a fuel stabilizer. I told the guy working there if he could tell me where it was. He said I should buy an injection cleaner. I kept telling him I needed something I could use in my car for long term storage and that was the fuel stabilizer. The guy did not know what a fuel stabilizer was. He kept pushing the injection cleaner. I came to realize after I bought what he said that it was the wrong product. So, I went to Autozone and purchased what I needed. read more

Came here to get new wiper blades and went with my original RainX blades and the guys behind the counter were super helpful, even offered to install them for me. I politely declined and went on my way. Fast forward a few weeks and my wipers weren't holding up. They seemed to be just smearing the water on my windshield and it was getting a little annoying. I even cleaned my wipers, in case they were extra dirty and that was causing the smear. So, I called and Marc answered. I told him what was going on and he was able to pull up my receipt and told me to come right in to get it resolved. Ended up exchanging my tried and true RainX for a pair of Bosch blades. Marc made the whole process super easy. Installed them, and in the rain, on my drive home, I could tell these were 100% better - no smearing. Really appreciate the help I received and the ease of the entire process. read more

I went in to get a rear brake light. Sylvania 7506. Very common light bulb. The one on display was tampered with. It's was obvious because the bulb doesn't look new because it was a bit dark. The package was stapled back together. The girl at the counter said that's how it comes and would not get me a new one from the back. I know they have new ones in stock in the back because I just got a pair the night before. The person before was understanding and was not lazy. This girl should not be working at a place that requires customer support. Very bad experience. This girl has some problems helping me with a simple request. This happened around 11:30am on Nov 28 2024 read more

Love this neighborhood auto parts store! Huge snowstorm coming our way and we were in need of tire chains ASAP without the time needed for getting them shipped to us. Called the store and was assured they had our size in stock. Angel asked if I needed help, he clearly explained the different options and within 5 minutes I was out the door. Excellent service and great stock! read more

O'Reilly Auto Parts - Ready for snowy mountains! - Auto Parts & Supplies Near Me - Irvine, California

The service people are very accommodating. They go out of their way to provide kind and resourceful info. Been going there for years. Eventhough staff changes, service allways excellent read more

Have been here twice . Absolutely no help . The worst customer service. I literally waited for help went back to the desk and was like is anybody going to help ? The guy pretended he didn't know what i was talking about . I just left and went somewhere else. Wasn't even that busy . read more

I came in this morning to buy wiper blades, cabin air filter, air filter, and a new battery. Anthony helped me out and found all the parts I needed very quickly. He even installed my battery in less than 10 minutes and my wiper blades as well. He was very friendly and provided amazing customer service. Thank you Anthony!! read more

Very helpful and Friendly staff, knowledgeable and honest! My go to auto parts store in Irvine.

What a great place! An employee was cleaning the floor, which was impressive enough, but then he took time from his labor to give me a friendly greeting when I walked into the store. I quickly found the items I needed, and both products were made in the USA. Check out was quick and efficient. I was helped by the manager, Luis, who was very friendly and made sure that I has found exactly what I needed. Prices for the items I needed were very reasonable and of high quality. read more

Dear Yelp Community, Michael was so patient and assisted me with removing my battery and replacing. More to the story...I visited a couple of times that day for Michael to guide me in jumpstarting my vehicle (on my own safely) at home. He even checked and added fluid for me. Thank you, Michael! Sincerely, Anna read more

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Two Words: Friendly Service I have been here a few times, mostly for small items having to do with minor auto maintenance. I can't really speak to pricing because I haven't made any major purchases. But the items I've purchased have all seemed to be reasonably priced. However, the selection is excellent and the service is outstanding. Every time I've come in I've had multiple employees ask me if I needed help with anything as I've entered the store and when they've notice me in the aisle looking. And they've always been patient and knowledgeable in answering all my questions. I am impressed with the training they've received, and always enjoy shopping at a business where the employees make an effort to be helpful, rather than looking like they want to run the other way when they see you approaching them with a question. Would highly recommend. read more

Angel was super professional, kind and helpful. Quick service and helped install the front headlight. Will definitely return for auto needs. read more

O'Reilly Auto Parts - Left headlamp - Auto Parts & Supplies Near Me - Irvine, California

I visited O'Reilly's to pick up a specific type of oil for my car. Although I knew what I wanted, I was pleasantly surprised by the variety of options available. Marc approached me and took the time to explain the differences between the different oils, helping me choose the best one for my vehicle. When I went to check out, he offered to pour the oil into my car for me, which absolutely blew me away! I was actually planning to watch a YouTube tutorial on how to do it. His exceptional customer service truly touched my heart, and because of this amazing experience, I will definitely continue to shop at O'Reilly's & recommend this location to all of my friends and family. read more

I went to O'Reilly Auto Parts store to buy some DEF fluid on Saturday and while at the check out counter I asked a vexing question about my Leaf Blower. I use it on occasion to blow the tennis court free of debris and rain. It started giving me a ton of trouble when I tried to get it started. It's a two cycle ICE and worked like a charm every time until I tried to start the last couple times. Now it took hundreds of pulling the starter cords and pumping the fuel into the cylinder and going through through the three steps multiple times without any luck. It would just sputter and die on me. I made a mistake of flooding or guessed that much of fuel may have gummed the fuel line. Not expecting much of an answer I described my situation and the guy at the counter suggested that it is most likely a faulty spark plug. I was leaning towards buying an expensive fuel stabilizer for ten bucks, but his suggestion sounded better. I never even suspected it. He gave me his card and wrote his name and asked to get the name and model of the spark plug. I did and got me a $3.25 Champion Spark Plug and VOILA, first turn it started immediately and thick white fume exhaust gas started spewing and cleared as all of the stagnant fuel came out through the drenched cylinder. He saved me lots of headache and money. He really went out of his way to help me and that's rare these days. I strongly recommend this establishment. Thanks Jose! read more

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I had an urgent need to replace the battery on my car since I hadn't been back to Irvine for a month or 2. Kudos to Lance who asked me to stop by since I asked if they offered battery services which was technically a no but the provided top notch service and knowledge transfer. I bought the 199 premium battery (yes it's more than the other quotes I've received) but I decided to stop by since none of the others offered doing battery transfer either. I asked if I could change the battery myself after I bought it and Lance provided all the tools I needed. Different sockets and ratchet which all fit perfectly. My terminals were stuck hard to the old battery and I was ready to buy a new part but Lance sprayed it with battery cleaner and let it soak. He then provided the elbow grease and pliers to pluck off the terminal socket instead of having me buy a new part. Loved the service here and I can see why they're busy. I see them helping multiple customers and I'm very pleased with the results! Will be back for other auto parts needs in the future!! read more

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Stopped by this shop to pick up some Oil and Brake fluid in my classic car. The guys were very knowledgeable and helpful in their recommendations. When I went to leave my old car wouldn't start! Lance (the manager?), and his team were so gracious in allowing me to borrow some tools so that I could get the old car running again and get it home. I cannot commend these guys enough for their excellent customer service and knowledge! There's a reason this is the only O'Reilly I go to and Lance and his boys are that reason! Thank you for saving me a tow bill! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Irvine, California

5 stars rating is for the service I received from Danny! I wanted to give him a shot out for being so helpful and knowledgeable. He helped me refill the coolant in my car and gave me helpful information that I will be able to use in the future. Thanks again Danny! read more

On Sunday, 9/15/24, Mark at O'Reilly comes through again helping me with my weak car battery. Luckily, the battery was still under warranty, and it was installed within 1/2 hour. Both Mark and Jose, the installer, were professional and helpful, and I highly recommend O'Reilly for any auto part needs. read more

Lance made me feel very comfortable coming into an auto store as someone out of their comfort zone. He was kind, realistic, and went out of his way to help me. read more

Parts available online...(allegedly). But not in store. Thanks for the waste of time. Do yourself a favor...Amazon. read more

Samuel helped me get my failing battery replaced under the warranty after testing it and even let me use the bathroom in the back to deal with the battery acid leaking out onto my hands. Even got a correctly sized snow chain here too. Definitely worth for those without Costco memberships for the good battery replacement policy & excellent customer service here! read more

O'Reilly Auto Parts - Free in store battery replacement within warranty if yours tests faulty! - Auto Parts & Supplies Near Me - Irvine, California

Kaelir saved my life. He helped me with excellent service that can never be beat. I go here for everything from oil, batteries, windshield, etc. today I needed assistance with my key fob battery, and it was pretty dire. I am eternally grateful, and will always be going to o'Reily! read more

These guys know their auto part and do a great job of advising on parts and product. Price is as expected for auto parts. Quality parts will cost more. read more

Came in to check my battery, and it was weak/leaking battery acid. Bought a new one and they helped me replace it for free. I've been to autozone, and they do something similar, however they won't change it for you. They'll just let you use their tools and have you just figure it out for yourself. read more

I came in for a group size 35 battery. The counter man that helped me out was Luis. He was very helpful, polite, and gave me excellent customer service. This is why I always prefer O'reilly Vs Autozone. It's just better service, better quality and the counter men are helpful and humble. I appreciate you Luis! read more

The employees are always friendly and helpful/knowledgeable and will go above and beyond to ensure you can find what you're looking for whether it's at their store, online or even recommending another auto shop or DIY fixes. However I was extremely satisfied when Marc went out of his way to help me install it. Employees like Jose are the reason I come to O'Reilly. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Irvine, California