We had a really great experience with 1st Choice Pools. We got a total of 4 quotes, we ultimately…read morechose them because they had an answer for all of our questions, seemed very knowledgeable, and didn't try and rip us off. They are also a small business. For our design, we wanted a simple rectangle with a Baja step and umbrella holder, and later adjusted to add a waterfall. They were so helpful every step of the way. I was nervous about the pavers and turf in my yard getting ruined, but they did a wonderful job protecting it all as best as they could. Their timeline was also very realistic, they showed up when they said they would, and all of their contractors were friendly. I really have to credit Tim, the project manager, he set the expectation and explained what the yard would look like in the interim, the timeline, and how everything goes. I'm noticing some of the reviews are mentioning a mess or trash but it's a construction zone, so expectations are really everything here. When all was said and done, my yard was clean and put back. The office manager, Estrella, is wonderful. She was so responsive and helpful whenever I had questions. They also walked me through financing, which I had never done before, they provided information and helped to point me in the direction of who they've found to be the easiest to work with. Overall, they did an outstanding job and I am so beyond happy with our pool and the job they did, it's perfect!

A family member hired this company to build their pool. Seemed okay until some major issues…read morestarting popping up about 14 months after the build. I tried to help this family member navigate the service and warranty process and was met with a total lack of empathy and disregard for contractual warranties. Now she's left paying for parts failures, electrical problems and other issues, less than 18 months after a top of the line pool build. Given how many builders there are in Tucson, I'd recommend working with a more reputable company.

We've been trying for almost six months to get a replacement part which was still under warranty…read more Keep following up and told repeatedly "it'll be here soon." Was told it was in transit. That was months ago. They have not reached out to us even one time. Woman in office blamed someone else for not following up and said she'd endure it got taken care if. We've visited in person and called repeatedly. I would not do business with them again. STILL WAITING!

Taking Advantage of the Elderly and Disabled! BE AWARE THAT…read moreE-KONOMY POOLS HAS PURCHASED OTHER POOL COMPANIES IN THE TUCSON AREA! -Be sure when establishing service with a new pool company that it's NOT owned by OR associated with the owners of E-KONOMY!!! -Let's begin with my 80 YEAR OLD DISABLED widowed mother who used E-KONOMY Pools and was taken advantage of. -Charged for chemicals not used -Paid to have pool drained, power washed, tiles cleaned and PROMISED that this special tile chemical they charged her extra monthly for would prevent the calcium build up from coming back! Well you guessed it! It came back to which E-KONOMY Pools response was that they "didn't guarantee it wouldn't come back" and stated that the pool tiles weren't being maintained! WHAT? She paid E-KONOMY Pools for weekly service including brushing the tiles and pool, chemicals and services which were ALL part of the job and maintenance she was promised! -E-KONOMY Pools stated they would be happy to come give her a quote to have her tile cleaned...again...WHAT? Yet E-KONOMY POOLS has NEVER missed a monthly withdrawal from her account! Not to mention she hasn't been able to get into her pool for years-but just wants to keep it beautiful and maintained. -Ring Camera recorded Technician entering her backyard and leaving 10 minutes later. Once again not brushing pool nor checking chemical levels. Pool left with algae growing on sides when inspected. SHAME ON YOU E-KONOMY POOLS and your ridiculous excuses! What other Elderly and Disabled persons are being taken advantage of by this company? Unbelievable and absolutely not ok! Then there's our pool: -EVERY SUMMER...EVERY SUMMER- Pool Technicians falsifying documentation related to services rendered (and verified as falsified by Supervisors following up that Technician had lied). -Being told when lodging a complaint with E-KONOMY that GPS showed Technician at our address for 30 to 40 minutes. That is until our cameras showed Technician parked out front of our home for 20 minutes on their phones then coming into backyard for 10 to 15 minutes of service which showed them NOT brushing the sides, nor testing the chemical levels, nor backwashing which are the services we pay for on top of chemicals. -Now don't get me wrong-Fall, Winter, and Spring there's really nothing to do except check the balance...during those months we haven't expected nor asked the Technician to backwash except maybe once a month if needed but yet we pay the same amount all year. Not a problem-BUT do the job when we really need it during the SUMMER! -Camera recordings of Technician lowering pool water level then taking a picture and sending it to the company stating "water level in pool too low to backwash" so he didn't have to do it. -Been charged TWICE in one month for services and over charged for chemicals. -Continuous company turnover -Asked NUMEROUS times for quote on sand replacement for filter and NEVER received a response. These are just a few of the FRUSTRATING events without writing a book! We all work hard for our money and expect to get services agreed upon-not with this company where you're having to beg for good and fair service! I guarantee you that the owners of E-KONOMY Pools wouldn't put up with the service their customers receive.

Fantastic locally owned company with great employees and service. Tucson Pool and Spa has been a…read morestaple in the Tucson area for many years.

Very nice on the phone and the technician was very nice, however they charged 150 just to come look…read moreat my spa heater.. not touch it, just tell me it is old and needs to be replaced.. maybe took 4 minutes if at all. Definitely a ridiculous amount for literally no legit service. Felt like a money grab. They didn't respond to my email about the crazy amount. They sent an estimate that was way more expensive than it should cost to even replace that system. (I went elsewhere and they did a great job for far less)

My partner and I needed our pool resurfaced, BADLY. The tile was outdated and stained. The sky blue…read morepainted surface looked dull and was peeling and cracking. Pioneer Pools did a great job! They showed up on time and did everything in a timely fashion. Everyone we met was friendly and professional through the entire process. We now have a pool that looks brand new and so inviting! The updated pebble surface looks wonderful! It reminds me of a tropical lagoon. The tile we picked is gorgeous. We can't wait for summer to roll around (who says that in Tucson, AZ?!?) I have included some before and after photos. I am truly impressed at how amazing the pool looks now!

Last year we contracted with Pioneer Pools to renovate our pool to include a new pebble finish, new…read moretile, changing the depth of the pool, new light, new plumbing--the whole enchilada. Bruce, the owner and Dane, the project manager came out initially to look at the scope of our project. They are knowledgeable, professional, easy to work with, and offered suggestions. During the course of the project they came by to check on the progress and were very involved. We also worked closely with Grant, the general manager, with regards to the bid, the timeline, and any questions we had. I cannot praise this company enough. The crew worked hard, were meticulous with the work performed, and made the overall experience first rate. We praise and highly recommend Pioneer Pools for your pool renovation project. You will not be disappointed.

I have had two different full service pool companies and tried 2 years of doing the chemical…read morebalancing myself. In all that time I have always had problems with keeping algae blooms and cloudiness at bay. Always felt like the pool store was just trying to sell me more chemicals. I decided to give these guys a shot and see how they did, and when they first started my pool was very green. In 2 weeks they had my pool crystal clear and it has been that way ever since, even after a hard rain which was when I always had problems in the past. Always had a strong chlorine smell before and now we can barely smell the chlorine and our skin can tell the difference. I also have kept track of my pool chemical expense for the past years and the monthly fixed cost is hundreds less than I have spent in prior years. I rarely write reviews but I have been so satisfied with their service and cost savings that I felt they really deserved a glowing review. My wife and I couldn't be happier with our decision to go with Arizona Pina Chemical. If I could give them more stars I would.

After researching many, many local pool companies I decided to go with AZ Pima Chemical. Luis came…read moreto the house this morning. Right on time, very professional, personable, polite. Fast and efficient. Did his work and then took the time to teach me more about how the pool works than I've ever known before. Highly recommend!!

We've been with Kona for nearly 8 years recently we moved out of the country and stayed with Kona…read moreto care for our pool until our home sells. Last week our pool tech Trevor notified me by text that our pool water level was getting low. I asked him to check the automatic fill valve to which he did and reported back that it was stuck. Trevor is to be commended for his detailed approach and follow through as well as follow up and communication with me. He likely saved me over a thousand dollars due to avoiding a fried pump. Thanks are in order. Please keep it up and give Trevor a big thank you

Thank you Kona, for being such a supportive, understanding, patient and quality service provider…read more Between Lance, Sarah and Dave, we are hardpressed to say who does a better job. Thanks for all you do!

Great service ! Good prices , and most importantly good genuine people that I came into contact.read more

they are paid monthly to clean my pool, but I really can't tell much difference between before and…read moreafter a visit. algae is still there. They come, which is better than comin since companies

Weekly service customer. Great service, good value, pool is in great condition and we use it often!read more

Roger does an excellent job of taking care of our pool and spa every week. He lets me know if he…read moresee any issues that I should be aware of, and he makes sure that the pool and spa are clean and always look great!