This place is great. I was having g issues on the road in my diesel. I got my car towed on monday…read moreafternoon. They jumped on it even though I dropped it off a day early. Great communication. Didn't try and upsell a bunch of junk I didn't need. Got me in and out. I rarely take my truck to the dealer. Here I would. Adrien is great to work with in service

Came in for a quick service repair. Customer service in parts department was extremely…read moreprofessional, knowledgeable and helpful. Gave a great recommendation for some additional parts I was considering at a different shop, that alone shows he was not about just making a sale. My experience was genuine. I will be returning for service when due.

I drove over there to talk to them about my car leaking coolant, wanting to make an appointment…read more To my surprise they put my car up on their rack right then and there and looked at it. Never had THAT happen before. They found the issue, got on the phone, started ordering parts and then....took me home so they could start working on it! The next day? Done! Just amazing! I have found my new place! Easy to talk to, the car is parked over a piece of White cardboard, no leaks! Fixed! I feel lucky I have found these great people!

Integrity auto shop really helped us out as out of state customers who were in crisis and was able…read moreto resolve our issue! They were go amazing and went about and beyond, thank you!

Rob and his crew did an excellent job on repairing our Volvo XC90. They did excellent an excellent…read morejob repairing the damage and had it done on time in a relatively quick turnaround!! I highly recommend Ding Masters!!

I have had 3 vehicles worked on there and the work was very good and completed on time…read more They are a little pricey, but you know you're getting good work.

I was recommend by CDJR Redlands to bring my 26 RAM 1500 here for collision repairs and I am so…read moreglad I did for so many reasons. The best part is that they provide a lifetime warranty on all their work. Before choosing this shop for repairs, I also verified they were an FCA/Stellantis-certified collision repair shop using the FCA Certified Collision Repair Network Locator at https://fcacertifiedshop.com/fca. The front desk ladies were very friendly and answered all my questions while Eddie and Fernando made sure to listen to my concerns and to install all OEM parts as requested. Fernando even went out of his way to put all my rambox items back exactly how they were when I dropped off the truck and they washed my vehicle before pick up. I was also able to drop off my Enterprise rental at the shop when I picked up my truck and they contacted Enterprise for pick up. The repair on my truck looks flawless and the paint matches perfectly. Only took about a week and a half and I just had to return 3 weeks later to replace a plastic part that was delayed in shipment. I appreciated the attention to detail and the exceptional customer service. Everyone there was friendly and took the time to just chat and share some laughs. If you are looking for quality and honest work and peace of mind, go to Tom Bell Collision Center.

Had a minor repair done at Tom Bell Collision Center. Dealt with Joe Morales. He did an excellent…read morejob managing the job. Would use Tom Bell CollisionRepair again.

I have to honestly say that the level of service at Mark's Automotive has really improved under the…read morenew management. George, the new manager, goes way above and beyond to please his customers and I love his positive attitude, which is a very nice change for the better and not at all characteristic of the former management's style, so kudos to him! And the good news is that George is totally focused on management and customer relations and supervision of his technicians, and he doesn't do any of the actual repair work himself, so he doesn't have that grumpy, overworked, and irritated attitude that you will find in so many service stations. He is super friendly and super positive and goes out of his way to help. I was struggling so hard trying to get my car smogged, and George actually took time out of his busy schedule to encourage me and advise me on that, and he even volunteered to scan my car's system periodically to assess my progress in getting my vehicle's monitors to clear. Wow. So unbelievably nice! I actually think that it was his positive attitude and his encouragement that kept me going and kept me from feeling totally defeated. And it was that infectious positive spirit which enabled me to finally succeed in passing the smog test. His guys have also voluntarily filled my tires whenever they have gotten low. They will go the extra mile for you, which is refreshing and super impressive for such a small neighborhood shop! I have always appreciated the convenience of this location, and now I can also appreciate the level of care and personal attention that you will receive at Mark's under the new management. Thank you, George!

This shop is the only place I'll take my cars to for the rest of my life. My car was deemed…read more"unfixable" by Firestone in Redlands due to the frame being bent. I told George over the phone what the problem was and he was able to diagnose it over the phone. This is after my car sat there for 10 months due to me believing it wasn't fixable. George got my car back on the road in 3 days. Ever since that happened we've been coming here. They will fix your car without it being too pricey. George goes above and beyond for anyone and even gave me his personal number if I had any other issues. Highly recommend this shop.

Quick efficient service!! Greeted, escorted to office and was able to get an estimate.read more

Been going here for 5 years and I won't take my cars anywhere else. Great customer service and you…read morecan tell they're not like most mechanics that try to cheat you. Honest, kind, and fast.

I called today to look for a part I was having difficulty locating or identifying, Robert over at…read moreparts answered and went above and beyond to help me locate it. Stayed on the phone for almost 20 minutes searching for it and finally found it. Thank you for going the extra mile

Excellent experience all around. Luis Perez has been great to work with on both of my purchases…read more They resolved any issues quickly. Josue in fleet service has been on top of everything and endured the trucks were handled quickly and correctly. Fair negotiations, and excellent service.

I needed to purchase Toyota Pink Coolant for my Highlander, so I searched online to find the best…read moreprice. I came across Toyota of Redlands and noticed that their online price was very reasonable. I called ahead to make sure they had plenty of the pink coolant in stock. I also asked if the online price was the same price I would pay if I purchased it at the dealership. The employee I spoke with confirmed that the online price was the same as the in-store price, so I decided to make the trip and purchase the coolant. When I arrived, I was greeted by Adrian in the Parts Department. I explained that I had called a few days earlier and was there to purchase the Pink Coolant. However, when Adrian gave me the price, I noticed it was higher than the online price. He explained that the online price and in-store price were different. I told him that the employee I had spoken with previously had specifically confirmed that I would pay the same price at the dealership. Although the previous employee had given me incorrect information, Adrian handled the situation in a way that really stood out to me. He could have simply charged me the regular in-store price, but instead, he took the initiative to honor the online price as a one-time courtesy. I was very grateful for what he did. It wasn't necessarily about the price difference--it was the fact that Adrian took ownership of the situation and made sure I left feeling valued as a customer. His professionalism, understanding, and willingness to make things right turned what could have been a frustrating experience into a very positive one. Overall, my personal experience with the Toyota of Redlands Parts Department was great, and Adrian's customer service made a lasting impression on me. In my personal opinion, I would definitely recommend their Parts Department in my personal opinion. I will also be returning in the future whenever I need Toyota parts or accessories. Thanks again, Adrian, for going above and beyond!

I would like to take a moment to share my experience with Toyota of Redlands today. I have always…read morehad pleasant experiences here in the past, which is why today's experience was especially disappointing. I brought my car in because I had been hearing a noise coming from the driver's side for several weeks. After waiting a little over two hours, I was contacted by Steve, the service manager, and was told that there was nothing wrong with my car. I explained that I disagreed with the diagnosis because I could clearly hear the noise while driving. I was told that they have the best technicians and that if the technician didn't hear anything, then there was nothing wrong. I was essentially told that if I continued to hear the noise in a few more weeks, I could bring the car back and wait again to have it checked. As I was walking out, I decided to stop and speak with someone else because I knew something was wrong with my car. Thankfully, I spoke with Alex, who was extremely kind and helpful. He brought over Jimmy from the body shop, and these two gentlemen immediately took my concern seriously. They took me outside and quickly found a large nail in my tire. I was shocked because this was something that should have been identified during a thorough inspection, especially after I specifically brought the vehicle in because of a noise coming from that area. Jimmy then got in the car with me and took it for a drive. Within 10-20 seconds, he heard the exact noise I had been complaining about for the past three weeks. This was despite being told that the technician, Robbie, had completed a full diagnosis and found nothing wrong. I am very confused and concerned by this experience. If Alex and Jimmy had not taken the time to listen to me and actually investigate the issue, I would have left believing there was nothing wrong with my car -- when there was clearly an issue that was noticeable almost immediately. I am extremely grateful to Alex and Jimmy for their professionalism, kindness, and willingness to listen to me when I knew something wasn't right. They are the reason this issue was finally identified. However, I am very disappointed with the way my concerns were handled by Steve and with the diagnosis performed by Robbie. This experience has left me questioning whether my vehicle was actually inspected as thoroughly as I was told it was. I have trusted Toyota of Redlands for my vehicle, and after today, I hope management takes this situation seriously and looks into what happened. Customers should feel confident that when they bring their vehicle in with a specific concern, that concern is genuinely investigated -- especially when the customer is telling you they can hear and feel something is wrong.