The only thing about the place was the guy at the front door, who was very nice to us. - First of all, on a Saturday night more than a half of their menu was gone, we could order only burgers and salads. Then the waitress started messing up things... - We ordered cheese for the burgues, non of us got the cheese. I told the waitress about it so we would not be charged for that. We were charged for the cheese!! - So then the food arrived, my burger and bun were blacked burned! I ordered medium well... - I ordered pickles for the side thinking that it was either fries or pickles for free. I got fried pickles somehow? ok... The lady dropped all the fried pickles on my husband. Got me some more. - I was charged for the fried pickles? I asked the waitress, "Wasn't pickles free on the menu???" She said "no, I forgot to mention that to you". Not happy with her answer I got the menu again and it said fries + pickles for free as your side or this this and that for $$$. I went to the nice guy on the front door and told him what happened. He said that since I asked for pickles, the waitress understood fried pickles? I told him if both fries and pickles come for free, why did my husband got only fries and I got nothing? not fries or normal pickles? He kept telling me how the waitress misunderstood it. I was like, but man, where is fried pickles on the menu?? It's not even there, where did she find fried pickles??? I just do not want to pay for it, it was not my mistake. After a few minutes going back and forth he finally took the amount off of the bill. - Just mentioning something that I hate as well... I got the bill a way before I was done eating! This really makes me lose my appetizer. Definitely not the best experience at all. And by the end my husband paid a good tip for her????? saying that would be incorrect to pay less????? She was luck I did not sign the receipt! - The beer was actually fine! not bad at all.... read more

So this is a revision review. 8 months ago we gave it a 2 star and now I'm happy to report we are at a 4+ star! Great atmosphere. And YEAH they improved the food! So much better. Exactly what you want for a neighborhood place! We'll be back! read more

Dinner was not very good. The beef burger I had was very flavorless and the Parmesan fries were soft and soggy, not crispy. Their lettuce and tomato were really fresh though. Their bread was all right. They need to do something to liven up their burger. Beer was all right. I didn't like their brown ale or their stout though - they were roasted so much that they tasted burned to me. They had a British Creme on Nitro though, I'd come back for that. Summary: their beer is all right, but their food flavor and texture wasn't too great. Decor, service were fine but food is king to me so without that I'm hard-pressed to come back. read more

On our first visit to True West we really enjoyed their beer and the "white" fries appetizer. The atmosphere was bustling but not uncomfortably loud on a Friday night. We found seats at the bar about 10 minutes into an estimated hour-long wait for a table. The bartenders are super friendly and my pineapple mojito was excellent, definitely took the blah out of a rainy fall night. Vegetarians-- there are plenty of options on the menu, even their caesar salad has vegetarian dressing! Plus, it is delicious. And now for the hmmm moment, which I only mention in hopes of helping the kitchen smooth out what options are / are not possible for the mac & cheese dish. Before I ordered this dish, I asked the bartender if the bacon could be left out, she kindly went and asked the kitchen and they said yes it could. So, I ordered it. The dish came and there was (what tasted like, according to my dining partner) pulled pork in it-- which isn't even something that should be in the dish in the first place. The waitress was so apologetic and kind about this, they took the dish back and packed us up a new dish of mac & cheese to take home after comping basically our ENTIRE bill. We were really impressed and talked the whole way home about what a class act / amazing gesture that was of the management. Then I opened the mac and cheese to-go container this morning and there was bacon in it. Guess what? No small business is perfect. Definitely give this place a try, our corner of metro west is in serious need of good brew & food dining options. read more

Beer! All the beer! Burgers! Well...burger. Awesome burger. And beer! Have you had the pickles? I've had them. You should too. Also...bomb ass Monte Cristo. read more

I really want to like this place, but each time I've gone I'm disappointed with both the service and food. They really need to take a look at the customer experience and ensure there is enough staff. I'm a patient customer, but the people next to me at the bar walked out after waiting 20 minutes for a drink. That was at lunch. Staff blamed people a lack of help at the bar, but I could see the same thing happening at the tables. Management and the owners need to take a hard look at themselves and make some decisions to improve the customer experience. Beer is good, but not worth the service issues and subpar food. read more

Can you guys give us a real cheeseburger? Yours is way over seasoned with whatever you put into it and tastes absolutely nothing like one might imagine for a burger. Unhappy. Pretty on a plate but the taste falls well short. read more

I was very happy to come here. The beer selection is wonderful and most is made in house. I enjoyed the IPA and the ale I had. I forgot the names of the beers I tried. I had the pork belly street tacos which were phenomenally good. read more

This place is VERY promising. The decor and atmosphere are great. And I love that it's not a chain, but instead is a locally run farm to table brewery. The overall vibe was jovial and friendly. The beer and cocktails are great. And we loved the appetizers too. Main courses and service fella little short though. On the service front: I really wish places like this took reservations. Even if they set aside 25% of their tables for walk-ins, to not offer reservations makes it really hard to dine there with small kids. It's just not realistic to think that a family will wait for 1+ hours, even though there is a park across the street. The only other service complaint was that the food didn't come out all at once (one of the entrees came out 10 minutes later), and that when I asked the waitress for extra ketchup, she stood at the table and continued to chat with us (she knew someone in our party). The main courses were good, but lacked seasoning. I ordered the pulled pork, which had definite high points (the tomato jam is amazing), but the bun wasn't toasted so became soggy really quickly. The pork was also rather dry. Adding additional BBQ sauce resolved that though. I also clearly got the last of the batch of fries - hardly a whole fry on the plate. The other dishes we had were also lacking salt across the board. Once salted taste was much better. Overall our experience was good. It's clearly a place that will continue to have a great local following. I'm keeping my fingers crossed they start taking reservations though - that will greatly increase the likelihood of us returning. read more

We have come to this location several times and were excited to see they added a flight option to the menu. Lauren C. was our server. She was funny, timely on filling out drinks and checking on our food delivery. The food was fresh and extremely flavorful. We had the duck meat balls which were fun with a great winter herb profile. The variety of beer options gave us a range of flavor that was consistent with the style and balanced in flavor. read more

This is a Buffalo Bills bar, despite the bar filled with Pats fans and literally 2 Bills fans, 1 of 2 TVs at the bar was tuned to the Bills. Waitress was confused as to our table being hers and then bar got backed up and they were unable to bring second beer until we had finished our food. Based on other reviews, seems like par for the course. I don't understand how it makes sense to open a Bills bar in Pats territory?! Food not bad,nothing special. read more

Shout out to Julie W. Great Service. Really makes a meal to have a cheerful attentive waitperson... and as always the beer was great, fresh , flavorful and interesting. My favorite place to have a burger and beer on a friday night.... read more

This is a cool place lots of beer selections, pub style food was good as well. The staff was friendly professional and attentive. We went during trivia night and it had a great turnout. Place is cool I recommend it if you're in the area ! read more

Excellent beer. Food was good. The head brewer let me go in back and ask questions and watch while he brewed. Great place.

Awesome beer, awesome staff. The owner and his wife are lovely. I highly recommend the founders flatbread! Great place for a night out with friends and family! read more

We love this place. Not only is the beer absolutely fantastic, the food is equally as good. Finally a place to "call your own" around the local area. We've now had dinner there four times and also brought our three young children with us. Seldom is there a place where you can feel like an adult, but still satisfy your kids with a good meal and atmosphere too. They recently changed their fish and chip batter which came from some customer recommendations. So frankly- they listen and adjust to their customer feedback - it's so refreshing !! It's worth the wait for sure on busy nights. Simply a great place, serving great fresh food, with a terrific staff. They found a niche for sure... read more

Let's start the review with a question; why do people keep going to Disney World to wait in long lines? Because the wait is worth the ride! This is my second review of True West and I was not disappointed. Given that I had previously given them my first ever "Grand Slam Rating", I decided this is where I would celebrate Mother's Day a bit early with my wife. We were told it would be an hour wait. No problem, great beer selection, plenty of room to stand around and the Yankees were playing the Sox on the big screen. After about 30 minutes, the owner/hostess offered us two seats at the bar while we waited on our table. We decided to sit there as the initial ordering service was perfect. As tempting as it was to stick with what we knew, we ventured off of our prior meals just slightly. At my request, we told the bartender to bring our appetizers and main meal as soon as they were ready. The quality of the macaroni and cheese dish did not fail one bit since we last enjoyed it. I even shared it with the gentleman sitting to my right and he said it was the best he had ever had. I had to agree, with my sincerest apologies to my own mom's wonderful recipe. Again we ordered the pretzel bread with cheese sauce - OMG! Admittedly we over ordered and tried both the chicken wings and the pork tacos. The pork tacos came out and were incredible. My wife and I are avid cooks and my Mexican - American wife who has a flair for Mexican cooking found this meal to match or dare I say, excel the cooking of her aunts back home. The chicken wings were the last to arrive - with apologies from Peter, one of the owners, for not arriving before the main course. This was due to the chef's impeccable respect for my food allergy and accommodations were made in the kitchen to make sure that I not only enjoyed these incredible wings and sauce, but also that I would not be rushed out in an ambulance. Many kudos to Kate, our barmaid who despite being incredibly busy never skipped a beat with our food or beverage service. So my local friends and neighbors, unless you like paying crazy airfare prices and standing in lines in the sweltering heat in Florida, may I strongly encourage you visit our own "happiest place on earth" in our hometown of Acton. I look forward to meeting you there! read more

After reading a very positive newspaper review I was excited to visit True West. I'm sad to say that I was fairly disappointed. The positives: Nice atmosphere, lots of interesting things on the menu, extensive beer list, plenty of parking on the street or in back. The problem is the food just isn't very good. I ordered the pork tacos and my wife ordered a Ruben sandwich. The tacos were quite bland and very mushy. Not sure what was making them so drippy but it was kind of a mess. My wife saw that I had stopped eating and offered to trade half of her sandwich for a taco. She took a bite and handed it back. My wife's Ruben wasn't any better. She asked for light on the 1000 island and there was probably a half teaspoon on it. Ok, maybe a communication breakdown there but you would think that it should at least cover more than a 1 inch surface of the bread. She opened it up and you could count the individual strands of saurekraut. Not sure why they would skimp on such an inexpensive ingredient. It was served on some kind of brown bread which, while good, should have been rye bread to make a proper Ruben. She said the corned beef was good. Granted, it's a new restaurant and they always have growing pains and we have only tried two things so your experience may vary. We will be back to give it another chance maybe in 6 months or so and hopefully things will settle down. read more

We just moved to Acton and had heard really good things about their beer so were excited to check it out. We went in on a Saturday night. It was busy when we arrived but we were able to be sat right away. I ordered the Light in the Sky, which was great. I also got the fried chicken sandwich with a side of greens that was tasty as well. My husband got the fish and chips which he said were good, but not great. We will definitely be back to check out more of the beer and menu. read more

Great spot for this area! Awesome atmosphere inside with a few tables outside. Good food choices! I will be back.

This place has made some nice improvements since opening so give them another chance. Love the new menu this season. Thanks for being open to Yelp reviews and suggestions. We will be coming back a lot more often!!!! read more

They ran out of the first 4 items we ordered! Burned fries, slow food service.... wings are good though...

Phenomenal chef with great talent. Food was great as we all had a variety of sandwiches. We all shared our choices. Each sandwich was unique and all tasted great. Would go back there in a heartbeat. Oh, yes the beer was great too and complemented the food very nicely. read more

I have visited True West several times, and given the few options in the West Acton area, would love for this place to work out. Unfortunately, almost every time I've visited, the menu says one thing, and the server says another: items listed are not offered. Last time I visited towards the end of October, the server noted about 6 to 7 items not available...hmmm, methinks this is a good place to grab a beer, but not a great place to have a meal. read more

The fried pickles were the star of the show--interesting take, connected to the brewery, nice job. If only the service and other food had followed suit... but it didn't. We didn't eat the (not fresh) potato chip appetizer, and our server didn't notice. The food quality and beers were good, but execution was lacking. Disappointing. read more

Well the beer was good! Came for dinner, family of 4, 6:15pm, had a wait even though we saw 3 tables open . Got seated 20 mins later at one of them! Was NOT told they were out of fish after handing us menus to look over for 10 mins. Ordered nachos to start. Not worth it..hardly any chips and over smothered with greasy beef so chips were soggy. Dinner: The taco trio: really wanted the fish, ugh! Ended up going with veggie and pork. The veggie one was awful! Mushy veggies, not even sure what I was eating? Hardly any filling, and $15 for the 3! The other 2 pork ones were pretty good. No sides with the tacos. Caeser salad: way too anchovy tasting, tasted like a bad fish plate. Large plate Mac & cheese: was delicious but not large at all for $17! The food also took so long to come. The waitress kept apologizing. The table next to us had their food boxed because they were so annoyed by the wait. I noticed the majority of people around us ordering burgers which looked good. Wish we tried one instead. Maybe that's the only good food here? Won't know because won't return. Left feeling irritated, unsatisfied and overcharged. read more

Good selection of Beer. Fast service. But the food was below average.

Wonderful addition to the West Acton Villageworks. Atmosphere is lively yet sophisticated. The open layout definitely adds to the fun atmosphere. read more

Great food and beer. Replaced my soggy fries with crispy. Portobello burger was tasty. Will return when in the area.

Go early before it gets packed! The beer selection is great, particularly the True West IPA. The food was delicious - pretzel bread with IPA horseradish mustard and founders flatbread. There was a slight mixup with our table, but the service was attentive and overall pretty good for a busy weekend. read more

My SO & I stopped in randomly. He's a bit of a foodie, so we were both surprised he had not read about the restaurant. We were in West Acton and spotted this little mini "village" which includes a yoga cooperative, dance studio, and more, including True West. We decided to pop in, see what was what and grab some food. The space is very aesthetic, sort of barren contemporary with elements of the refurbished craze. For example, the foot rest at the bar is re-purposed pipe, and besides being extremely functional, it adds a nice touch to the bar. From a decor perspective, I was most impressed with the lighting. Very eclectic, yet purposeful light fixtures over the bar. The overall feeling when you step in is light, airy, modern, but substantial. We sat at the bar which is a show case in and of itself. Very sleek, very comfortable and afforded plenty of real estate. Our bartender was very knowledgeable about the brewery/restaurant, and engaged/interested in the overall True West product. He patiently answered our questions about the brewery model, various beer options brewed on site, food, and more. My SO tried 2 different beer options, and sampled a 3rd, and they were each wonderful in their own right. We shared a vegan flatbread (not touted as a vegan offering, but it was based on ingredients). Excellent flavor, especially with "day before" tomatoes, which we were kindly told are tomatoes slow roasted and chilled overnight. This flatbread option also had crispy kale scattered over the top. Just an all around great choice both in presentation and taste. We also shared the warm pretzel bread app which came with some pretty powerful grainy mustard. Also a great choice. We were disappointed with the "pub salad". There was no dressing of any type on the salad, and the combination was very odd. Greens topped with fried string onions (like the kind people put on that nasty green bean salad, although I'm sure these were handmade) surrounded by a clump of roasted peanuts on two sides (good, but nothing special - apparently roasted on site) and then wet, soggy, skinless, cold marinated apple slices. Very unappetizing in appearance and not really sure why they landed on this salad. It may be the salad intentionally had no dressing, but we asked for some and were provided with a small container of a house dressing which had no flavor. I felt like the dressing wasn't stirred ...and we got what floated to the top. We also shared a dessert, made of homemade little donuts and local Erickson's Ice Cream (made in nearby Stow/Maynard). We definitely appreciated the effort and uniqueness. There apparently is also space in the complex True West uses for events. This will be a contender for my son's graduation coming up this spring. True West is definitely worth a visit. read more

Third time visiting and looking forward to going back to see more changes. There is a new menu this week and a new head chef and it seems they are working out a lot of kinks. We love the atmosphere and beer but have been unimpressed by the food. What has impressed us is the service. We sent back a few dishes last night but the manager was quick to talk to us and comp us for the food we didn't like. He seemed very interested in our opinions and I hope as a result they continue to improve their dishes. I give them a four star rating because even though I would rate their food two stars their willingness to make things right speaks a lot about their commitment to customer service. We left happy even though the food was unimpressive. read more

I've been to True West several times and always enjoy it! The food and drinks are delicious and the servers are friendly. Whether I'm sitting at the bar or getting a meal, I'm never disappointed. I'm a big fan of the chicken sandwich (always my go-to!) and I recently tried the brew grain fried pickles - YUM! My favorite place to go in Acton. read more

Went for lunch on a weekend. Food was fresh and delicious. Service was great. Great experience

Had a wonderful meal last evening with two others at True West in West Acton Center. They were serving a King Salmon special which is so much better than Atlantic Salmon. My friends also had a great beet salad and a burger. I was pleasantly surprised by the quality and highly recommend TW! read more

This was a great treat. The tater tots were amazing as well as the fried pickles. There were seven of us and the service was fast and friendly. All of our food was amazing and so was the beer. read more

I want to like this place as it is so close to home. But, bad experiences will have me seeking other first choices. Granted, the last two visits were during peak hours... near 7pm. Good(ish): - draft beer selection - simple menu is decent simple comfort food - low price Opportunity: - visit 1: we sat for more than 10 min without being addressed (no water, eye contact, etc), and inentionally ignored at the bar, whilst the bar tender was shouting at servers. It was uncomfortable, so we left. - visit 2: the second beer I ordered was a "short pour" in a small glass (small brandy type glass). I asked if the glass was correct when I received it and I was told yes, to later be told that it was wrong. I was offered a third beer, which I declined but was charged two "full pour" beers ($14). Furthermore, our simple "meal" (i.e. mac and cheese and grilled cheese) was served more than 50 min after appetizers. So we asked for it to go and got the eye roll. All the while, we were watching the manager on his phone and/ or watching the game on tv. He was seemingly not managing, which may be the primary cause of the symptoms we experienced. I hope this helps in your decision. UPDATE March 2017: so against our desires we decided to go back and we're pleasantly surprised. Seemingly new (?) attentive manager, great service and food. Great job with the changes. read more

Not great food, always loud, and hostess was rude. I have tried this place twice and have been consistently disappointed. It's a great location, just wish the food and atmosphere were better. read more

Very loud place, felt like I was in a college cafeteria. Food was marginal, over cooked/burnt. Service was slow, beer was good. read more

Really enjoyed my first visit to True West -- it won't be my last! Beer was excellent. They had 8 house brews on tap the night I went. Be sure to ask for a flight if you don't know what you want (pick 6 -- tho it's not on the menu). And they also had my favorite on tap, too (Be Hoppy) and my favorite bottled brew (Sculpin IPA). Food was great, too. Particularly enjoyed the fish tacos and the house pretzel roll (with mustard dipping sauce). Love the outdoor seating area, esp. with the recent warm weather. Place was hopping. Service was a tad slow (just a tad). read more