Their lack of care for making a decent sandwich is present with every bite. Got crispy chicken and it is as bottom of the barrel in terms of chicken quality and condiments. Think cafeteria where they give you a smidge if sauce, cold mushrooms, and nothin else worth mentioning. They are so lucky nothing else is open in this terminal. If I was the owner I'd hire people that can at least give 10% effort. But I can't fathom whomever owns this place cares about satisfaction. $55 bucks for two horrible sandwiches, 1 mediocre frie order, and 2 typical expensive airport beers later....I'd rather be typing this than actually eating. And I'm starving. Buyer beware. read more

Sad, mushy, burger. Definitely a great example of people who don't give a ram about the quality of food they sell.

The only reason I'm leaving 2 stars instead of 1 is because of how poor the alternatives are in Terminal 7. The buns taste as though they were made last century, and the paddies might had well have been cut off an elephants leg. However, if you're in a hurry, you can get your sandstone-jerky sandwich in under 10 minuets - credit where it's due. read more

One of the best classic burgers I have ever had!!! Don't have a picture, because I ate it too fast. Employees were funny and making jokes about eating your food if you wouldn't come and get it. Loved it! read more

The burger is solid, prices are a little high. Got a basic cheeseburger and it worked for me. Wish prices were lower but that's airports

Literally the only thing available to eat when I was here. The cashier is super friendly, the service is super slow. After twenty minutes I thought they had missed my order but then I got. Next time I'd skip the fries, they just weren't my type, thick cut but no salt or seasoning whatsoever. Burger was good, you get a choice of several toppings, including grilled onions and mushrooms. That's exactly what I ordered. I forgot to put napkins in my bag, so if you're reading this, remember to get napkins read more

Terminal 7. Almost decent burger, almost. But wait, $4.35 for a bag of potato chips! Actual burger was $10. Weak rating for BS airport price escalation on the chips and almost decent burger. That earns this place a 3-trip boycott - likely pushing toward 2025. read more

Worst customer experience ever! Super super super slow and the cashier is like the first day working

Staff is rude and slow. I just wanted my mayo on the side, and was told absolutely no. There are too many employees working to be so slow.

This is quite possible the worst looking burger I've ever seen. This is why all fast food needs to be robotically prepared. read more

Id give 0 stars if it was an option. There's a restaurant you can sit at across the way, just go there. I order a combo that's supposed to come with a fountain drink, fountain machine is broken and I cant even replace my drink with a bottle of water. Canceled the combo just to get an inedible burger. Trust the 1.5 stars this place has earned and save your time. read more

This was the only place in the terminal where you could get a burger, so the line is always extremely long. They charge obscene amounts for what should normally be inexpensive food items, and the quality of the food itself is godawful, even worse so than the worst fast food places. It's literally on the same level as food you'd find in a school or amusement park cafeteria. Not only that, but the service is abysmal. There is only one cashier and two people working on orders as slow as possible, as if they were intentionally being slow. In fact they worked so slowly that it felt less like an actual eating establishment, and more like some weird avant-garde performance art. Took me about 20 minutes to get to the register and another 15 to wait for my order, so that's 35 minutes in total. By the time my food was ready my flight was already boarding so I had to show them my boarding pass with my food in one hand and baggage in the other. I ended up having to eat my food on the plane. Terrible eating establishment. AVOID AT ALL COSTS. read more

Slowest fastfood ever. You have to que for 25 min to order. Then making your order takes them another 20 to 25 minutes. Staff acts uninterested and the quality of the food shows this disinterest in the customers and the food. Oh yes, they refry the chicken tenders if an old batch gets cold so they become chicken rubber. Simply inedible. In short : Stay away from this joint. read more

waited 20 mins to order then waited 40 mins for food as my flight had last call. only got half my order told them I would take anything they had - so for $44 got only 1 order of fries and chicken nuggets. no sympathy from wait staff as crowd built up. sad prick of a company failing to pay / motivate their employees to actually care ar all. I blame the owner incompetence not the employees. JFK needs to revoke this company's contract. I would take any low grade fast food over this. read more

Don't waste your time and money here. Waited 20 min watching both the cashier and cook move like molasses after I ordered through the kiosk - finally had to leave for my plane. Neither cared and the cook could only say "she has to wait!" Terrible!!! I would give this place a 0 star if possible. read more

if I could rate 0 I would, staff slow and abrasive, charged us for cheese fries ran out of cheese wasn't offered acceptable alternative or our money back. for the nearly hour wait for our food it was overcooked and overprice. You're better off eating cardboard read more

The food was good. However the service from the front cashier 'Umma' was terrible. Super rude to multiple customers. The staff in the kitchen were nice and worked hard to prepare good burgers. Just a shame one person can let down an establishment and provide such terrible customer service. read more

Terrible service. The employees were all moving at a snail's pace. No one had a smile on their face. No one made a friendly greeting or effort at all. For burgers which are not cooked to order it took a ridiculous 40 minutes to get our food from when we first lined up. Every order ahead of us was wrong. We got no lettuce and when I went back to ask for it the guy was like "lettuce?" and slowly walked back to the kitchen who informed him there was no lettuce. He tells me "no lettuce" with a shrug. There was no apology or effort to make a sign or otherwise let anyone else know. I asked for extra ketchup and he poured the 10 remaining packets out of a box onto the counter in front of me. Not a word. Unbelieveable. The burger with no lettuce was fine but not worth the wait or lack of service. read more

Absolutely nothing good to say. Wish I read the reviews before ordering. One gentleman was working hard, but the other employees were fighting with each other and the laziest workers I have seen. read more

Cold fries. Rubbery patties. Not actually horrible, just not in any way good. Staff were nice though.

great burgers and friendly staff would definitely recommend. the staff behind the counter stayed open so my family and I could eat before we got on our flight to Tokyo. read more

Just garbage. It's like they brought together everyone who sucks at working fast food and put them in one place. People couldn't be less interested in working and finding solutions for guests. read more

I rarely will say something bad about a restaurant but this was soooo bad, maybe this will save somebody. It was a frozen then warmed piece of meat (I think) that had each of my family members wanting me to get my money back. The vegetables requested barely were visible and it tasted worse than it sounds. The pictures look great that they display but it is nowhere close. You order by kiosk so you barely talk to anyone. They'll have to improve quickly or they won't last very long. At least the fries were ok. read more

Grading thjs on the curve of a terminal with next to no dining options and the volume of terrible reviews setting painfully low expectations...it wasn't half bad at all! Ordered chicken strips after reading all of the terrible burger reviews and figuring those would be hard to mess up, they were "fine". Standard frozen varietal served on most kid's menus but passable. My wife braved the burger and it was actually really pretty good! Nothing to go out of your way over but with limited options and a captive audience, really totally decent! Staffing levels seemed fine and they had two self serve ordering kiosks in addition to a cashier so line moved quickly and food probably took 15 mins to come out. Would be a 3 star review under normal circumstances but bumping to 4 given this being one of the only games in town. read more

Wish I could give a zero. Aweful service. Saw what appeared to be the manager arguing with the only two employees. There was nobody in front of me and still waiting. Almost 20 minutes read more

Total garbage experience all around. Do not eat at their place. Staff couldn't have cared at all and the food was barely edible. Absolutely terrible. read more

Just the worst experience you can have in NYC: all orders mismatched, very very long waiting time, no salt available (!), impolite waitress... Run away! read more

don't use the kiosk they rip you off. you pay for two items but there's no printed receipts but I received only one item. when the server asked for my receipt I told her it doesn't print them - she shrugged and was like your SOL. the food is not. good enough to get ripped off ON TOP of the price gouging at JFK. you're better off going to dunkin read more