I know it's cliché to hate on airport food, but I really did come at this with an open mind and still was majorly disappointed. The "chef" didn't pay attention to what I ordered, missing some core ingredients listed in the Pub Burger and in my own add-ons. Then when I asked to have it corrected, I received so much attitude, like seriously horrible custom service. Also, quite over priced given the food quality and customer service level. Pub Burger: Thick and dry. Kinda like those cheap frozen grocery store patties. Also, not much flavor at all. They forgot to add a lot of the toppings. Fries: Mediocre. read more

True Burger - Pub Burger & Fries - Burgers Near Me - Queens, New York

Hungry in the morning and stopped by to grab a quick burger before my flight. I got the Brekki Burger for $16.27 after tax and had the lowest expectations possible as it's just airport food. They have two ordering pads set up for customers to order, but the UI was unintuitive and gave me strange errors, so I asked the guy behind the counter for help. He proceeded to treat me as if I didn't know how to operate a tablet lol. I ordered and he dismissed me (for lack of a better description). Service was meh / nonexistent otherwise. The burger itself tasted very largely all just parts and pieces of warehouse / factory-made or processed meat and cold pre-packaged buns. I'm not hungry anymore but also not satisfied. Nothing else in the area so just keep your expectations so low to the ground they're burning and you're all good! Ambiance is just super casual as expected of airport food. read more

True Burger - Burgers Near Me - Queens, New York

The only decent food spot in terminal 7. The burgers were ok, the fries had no salt, etc. Will remember to have food before coming here.

Exactly what I had hoped for: great burger at an easy to order kiosk. I had my hot burger quickly and enjoyed it in the common eating area while charging my phone. The service and $20 burger exceeded my expectations. I'm not sure why there are so many 1-2 star reviews--I'll return when I'm back in Terminal 7 and craving a lettuce wrapped burger. read more

The place is dirty. The burger come out uncooked. Fries cold and the attendent was on the phone talking in creole all time I was there. This terminal 7 is unforgettable never flying here again. ​​ read more

Sadly if you're flying out of Terminal 7, there aren't many food options here. I didn't think a burger could go wrong, right? Nope, it was a very sad burger. There's a kiosk to order your food. I ordered the Crispy Chicken Sandwich ($9.99) and Cheese Fries ($6.49). Even though you get unlimited toppings and sauces, they're very skimpy and basic. The burger was smaller than a McChicken, so don't expect much. In addition, the additional cheese fries is just a side of cheese sauce for an extra $1.50 more, so totally not worth it. If you're going to be at Terminal 7, make sure you eat beforehand. Nothing else looked that appealing here either. read more

True Burger - Crispy Chicken Sandwich with Cheese Fries. - Burgers Near Me - Queens, New York

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All around terrible. The lady wouldn't give me a cup of ice without charging me $1.20. She was insanely rude. Then, I get my food and everything but the patty is hot. The cheese was slapped on there right out of the fridge. The buns must've come straight out of the bag. Don't come here. read more

True Burger - Burgers Near Me - Queens, New York

Congratulations for being the worst airport food I've ever purchased. Totally inedible. My chicken was so hard, I didn't think it got cooked all the way but my guess is they make a ton of these chicken Pattie's and probably crowd the fryer so they don't even cook all the way. It was so hard I could barely bite through it. Menu reads "unlimited toppings and sauces" yet my husband asked for bbq sauce which they have in 2oz cups and she just walked away and then mumbled no that's extra???? What. Do not eat here!!!!!! $30 wasted read more

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The customer is expected to place their own order at a kiosk. The service after that is not good. They failed to give me my drink so I had to request it and then I was shocked at how small it was for $3. The fries were cold so I had to return them to ask for fresh ones. I ordered no tomato and was given a tomato on my burger. I returned the meal for a refund and went elsewhere. Anywhere else should be selected read more

True Burger - $3 for a very small diet pepsi. Ripoff! - Burgers Near Me - Queens, New York

I wish I read the reviews before I ordered food here. They have a nice automated system where you order food on the tablet but the waiting time for the food is pretty random and customers were getting upset that their numbers have not been called. I didn't have to wait too long because I ordered the crispy chicken sandwich with onions, lettuce, tomato and mushrooms but I was so disappointed when I got my sandwich. The burger was cold. The buns itself felt like they were taken straight out of the fridge and slapped on the sandwich. Even the mushroom and onions were cold. The chicken was warm but had little meat in it. I ended up throwing out the whole meal. Don't waste your money and time here! read more

True Burger - Burgers Near Me - Queens, New York

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In JFK airport terminal 7 near gate 3, this one draws lots or customers around 10 pm. The burgers are looking great, and they got fries and cheese fries. They do have an impossible burger, too. We ordered fries and cheese fries. The lines are long and took 15 minutes to place the order. But the food was given fast. The fries tasted okay. The cheese sauce was given on the side for the fries. read more

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Food was fine for a takeaway at an airport, tasted good to me. Service was friendly and fast. My only complaint is I paid $4 extra for bacon and it wasn't on the sandwich :/ read more

True Burger - Receipt for bacon - Burgers Near Me - Queens, New York

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True burger is one of the only open places in that terminal later at night, so there will likely be a wait. The burger was disappointing and the fries might have been worse. No taste, defo no salt. If you're in a pinch I'd skip this place. I don't expect much from airport food but I expected a little more than this. read more

1 star is 1 too many. You'd think an airport establishment would have its act together. Nope! Screwed up our breakfast order not once, but twice. I'll take the pre packaged stuff from hudson news any day over this nonsense. Hard pass read more

$60 dollars for 2 breakfast sandwiches what kind of bullcrap is that. Be reasonable please read more

Absolute worst burger I've ever had in my life and that's saying a lot. Skip this disaster and get a ham sandwich from a vending machine.

The photo of the chicken sandwich has cole slaw, but the establishment does not serve cole slaw. To be clear - it's not that they are out of cole slaw: They never served it. When I asked about it, the gentleman told me "Thats just an exhibit! Take it up with the management!" read more

True Burger - The advertised sandwich. - Burgers Near Me - Queens, New York

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Airport food isn't known for its sophistication and True Burger intends to uphold this low standard. The word burger is in theit title yet they fail to provide even a mediocre sandwich. The meat patty is best described as a very dense meat disc. There is a line for food and orders are made to go, but somehow both of our burgers were receive cold. The person at the counter was also extremely rude. My single biggest regret so far on this travel day is not reading the reviews before I ordered. Order with caution and with an open mind. read more

For a small terminal with limited dining options, this place is actually not that bad. Single patty burger is decent size. Combo comes with fries and drinks, I think. Order takes few minutes get ready, even though there's no rush. I liked the bread, patty and cheese, but toppings are disappointing. Grilled onion was cold in mine. It's also super expensive, but so are all nearby places. read more

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Waiting for my flight at JFK airport, I decided to get burgers. I ordered a cheeseburger combo with fries and a drink. The only downside was they didn't have lemonade for my drink, so I got water instead. Pretty long service with about 12-15 minutes waiting for my food, but there were a decent amount of people in front of me. The fries definitely needed salt but were crunchy and tasty. The cheeseburger was very filling, great sauces of mayo, ketchup, and honey mustard. They have unlimited toppings and sauces with their foods. Good place to eat before your flight. read more

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Waited 35 minutes for a mediocre burger and some cold fries. Don'r waste your time! Complete chaos. No manager.

Waited 40 min for some fries .... Not a fast food ... don't go there ... low quality ... no service

I know it's a airport restaurant but do better yall. They legit might not own salt here. The burger and the fries and the chicken tenders all sucked. Ginger ale was legit crispy though. I'd get the ginger ale again. read more

Bad service. They are kinda mean to the customers and one got mad at an old lady. Food is not great. It tastes like it was frozen. It's the only option really in the terminal though read more

True Burger - Burger - Burgers Near Me - Queens, New York

Why did I not look at the reviews first? Service was bad. Kiosk didn't work. Lady working was rude. Sandwich in picture had no sauce which when I went back to get sauce they were going to charge me. Highly recommend this terminal 7 get a business in here that can at least employee people who know customer service. I even thought about going to the people standing in line and advise to go somewhere else. Ugh. Live and learn I guess. Compare pics. Cancel this persons franchise license. read more

True Burger - Chicken sandwich on the wall by where you order. - Burgers Near Me - Queens, New York

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Maybe it's a problem when your main airport is PDX in Portland, where the food is good and the prices are street prices, because then the stark abuse of other airport food offerings is even more insulting and depressing. But the Impossible Burger at True Burger, Terminal 7, and the fries which accompanied it, were so sallow, flavorless, and tepid, that I am unsure I have access to the needed adjectives to adequately describe this act of monetary and culinary abuse. Still, I will try. New York likes to think of itself as "all that," a place of culture, diversity, and exceptional food. Great museums, music, and restaurants. A global meeting place of all the nations. But it is also the town of the street hustle, Bernie Madoff, and Donald Trump. Dishonesty and rapaciousness are as much a part of the culture as anything else, and True Burger today clearly decreed they are part of the scammers, the muggers, and pickpockets of a Dickensian nightmare scene. I watched one of the two "cooks" take out a bag of frozen fries. I saw him drop them into the fryer. I waited the 10 minutes (that part was fast, thus earning half a star). Yet perhaps there was no oil in the fryer? There would not have been sufficient time for even an undercooked fry to become as cold as what they handed me. This was an impressive feat of prestidigitation, replacing hot cooked fries with yesterdays pallid remains. What is the good news here? Well, the toppings were adequate. Sort of. The grilled onions were really nothing more than something which had maybe been microwaved to remove the raw taste, then left to cool down to below room temperature. But there was lettuce. Two pickle slices. A tomato. Lots of condiments. Yup. I would say run far away, but in Terminal 7, it's all a hustle, so it really comes down to this: who do you wish to be victimized by? Today, I chose Truly Horrendous Burger. Shame on you, New York. Shame on you. read more

Do not waste your mental state on this place. GO TO BRINDLES!!! This place was a nightmare! You know after the stress of flying the last thing you want is a bad attitude when you just need food. I know it's a NY thing, but this was no NY attitude . This was pure bitterness. The kiosk did not have any customization available, so when I tried to order the lady was on her phone having a conversation and giving me an attitude cause I wanted to order through her. Then she gave me the hugest attitude for even asking. She said they only take cash, that was sus. And the food, what a waste of money. Go to Brindles , way better! read more

Date: Saturday, March 25th, 2023 Time: around 6:30pm Meal: First Dinner I was flying out of Terminal 7 and wanted to grab some food before my flight. There weren't very many options, so I decided to try True Burger. I ended up grabbing a Cheeseburger Meal with Fries and a Diet Soda. This was the busiest food stall type establishment, so there was a line. Ordering was pretty simple. They have electronic kiosks to order from. My total for the meal with tax (and maybe tip? I can't remember if I tipped.) was $18.49. After ordering, I stood in the pickup area and waited. You get a receipt with an order number. Shortly after waiting, someone shouted out Cheeseburger Meal. There were a bunch of people in front of me, so I figured there's no way that is mine. Plus, number wise, they were well behind my number. And I saw someone else order a cheeseburger meal before me. After waiting a while, they ended up calling a number after mine, so I went up to check in. I told him my number and he said, "I don't know what that means. What did you order?" I told him a cheeseburger meal and he's like, why didn't you come up when I called this out? I just replied, "I didn't know that was mine as there are many people before me who hadn't gotten their orders." Anyways, he handed me the bag with the burger and fries. I had to ask for my beverage as I told him I got a meal. You also have to ask for condiments as they will not ask you. The burger was fine. A little cold due to the wait time, but I was hungry so it fed me. It was missing some of the toppings I asked for, but after the service I received, I wasn't expecting much. The fries were very plain. Needed salt. Glad I asked for ketchup. A very disappointing airport meal. And I wasn't even expecting much. If I ever find myself in this terminal again, I'll avoid True Burger. read more

We waited 1 hour and 10 minutes for two burgers,and each time we asked where our burger was we were told it was coming! We finally left after requesting our money back....the supervisor who was dealing with us was rude and unhelpful. read more

Unfortunately, this was one of the few options available to buy food at Terminal 7 at JFK. The other option was a cafe, where they just microwaved sandwiches. tried my luck here They have a cashier and a few kiosks. I went to the kiosk and ordered a cheeseburger with all the toppings (jalapeño, tomato, mushrooms, onions, pickles). There was one other person that ordered before me, and then maybe 3 other people started to wait in line as I waited for my food. it took them 15-20 minutes for me to get my food. if you are in a rush, definitely do not come here. I was waiting at my chair and watching them do nothing for so long. they were talking to each other loudly and moving hella slow. when I got my burger, they didnt add any toppings. just my cheeseburger with a lettuce tomato and pickle. I didnt see any jalapeños, mushroom or onions ): dang $10 for a burger... and it was little burnt and dry! ive had airport food but this is by far the worst read more

It was 4:15 pm, and they already ran out of sautéed mushrooms and True sauce. I got a chicken sandwich with grilled onions, lettuce and tomato. Honestly, it was fine. The wait also wasn't as long as some other reviews said; for me, it was maybe 10 min, even though there were a lot of people ordering. read more

True Burger - Chicken sandwich (they ran out of True sauce) - Burgers Near Me - Queens, New York

Food was dry an unseasoned. My chicken sandwich didn't have the honey mustard I ordered and when I asked the staff they wouldn't give me a little to go sauce even though there was a huge stack of them behind them.. Bad service :( read more

Got a crispy chicken sandwich, fries, and drink for ~$17 all in. Not bad for airport food. It's a shame T7 doesn't have any lounges, but you make do with what you can. read more

This is not the first time I've ordered an Impossible Burger at this location, but it is the first time I've been served what is clearly NOT an Impossible Burger--it appears to be a lesser veggie "burger. I can see the shredded carrots in it! Don't promise your customers one thing (and charge a lot for it!), but substitute a lesser product. read more

True Burger - Yes, it's a veggie burger. No, it's not the Impossible Burger the menu promised and that I paid for. - Burgers Near Me - Queens, New York

Don't get the burgers get the chicken sandwich and you can thank me later. Service is slow so if you don't have 15 minutes then skip this food stop. read more

If I could score 0 stars I would. Garbage service. Partner still waiting 30 minutes after ordering and told to "wait" when asked despite about 15 other people receiving their food who'd ordered 20 minutes after he did. Also witnessed a guy who'd been waiting An HOUR! for his food, who was spoken to like utter trash and then they refused to give him his food because the machine that you are made to order at, didn't give him his ticket. Overheard the same woman speak to another customer like garbage. Asked for a price for water and told I needed to use the self service machine to find out. Honestly over priced crap and a sh***y service - this occurred T7 JFK airport at 4.25pm. read more

Wow customer service here really is terrerible so rude ask for extra sauce bbq and girl said NO and just handed me my bag she did this to many people simple request. Anyways needless to say I will not go there again and will just go to restaurants or ANYWHERE else . read more

Horrible. Service is beyond slow. Workers are rude and yell at customers. Waited over 35 minutes for a burger. Would give 0 stars. Do not recommend. read more

You want a room temp patty on a boring bun with cold bacon? Sure we got that! Check the box on the kiosk for our fantastic imaginary grilled onions, cut so thin you won't even see them on your burger. The blendest fries on the planet? That's our specialty! Want to wash all that chalky taste with a sprite? Good idea but our employees are too busy sitting and checking their phones to change the bags so half the selection is not available. But our best kept secret is still there: the biggest attitude in all NY: the most condescending look down / eye rolling combo with just a dash of unintelligible mumbling. Come enjoy and experience our new slogan: Food? Not really. we call it sustenance! read more

honestly? this food was great T_T was shocked when i saw the reviews afterwards! fries were freshly made, no salt but oh well T_T. cheeseburger was delicious, the sauce was great too, and the chicken sandwich was hot and crispy. in the jfk terminal 7, i think this place is a lot better than the reputation it seems to have built here...? read more