This Wendy at Jamaica location The front lady staff at the counter was having super bad attitude n very rude. I wish I knew her name. There was no name batch. Even in my order the diner gave me no paper tissue, even I asked for mustard sauce and there was no mustard sauce in it even no sachet also. they didn't care to look into my order details. Incomplete order. Very lazy n disgraceful staff. Worst attitude she had. Not good I had to wait long for my order n when I asked her about my order then very rudely manner she says I don't know n I said if u don't know then whom should I ask n again rudely she said don't asks me. My god. read more

Wendy's - There was no mustard sauce which I asked for it n even they didn't gave no paper napkins also. - Fast Food Near Me - Jamaica, New York

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D I received a single with everything. When I got my hamburger, it was just one big mess. Horrible! The lettuce piece was white with this white thing that was about a half an inch thick was very hard. I do believe that you throw that part away yuk. There was so much mayo on it that the sandwich would not stay together. I hope they get better making their sandwiches as good as the advertisement. Just really Disappointed!!!??? A second try, maybe. They are very expensive! read more

I found a Freaking insect in my salad I bought a salad around 2:45 on 7/7/23 And it had an insect in it I've never been so disgusted in my life!!! I will be contacting DOH ASAP!!! read more

Wendy's - A salad with an insect in it!!! - Fast Food Near Me - Jamaica, New York

Ordered 2 of the new chicken sandwich meals and a Triple Cheese with the new garlic fries. to go. Customer service was great. They weren't very busy, so I had no reason to doubt anything about my order. I got home and my triple cheese $8, wasn't there. I called and was told to come back anytime and receive one. They're located in JFK airport, with several good stalls, 7/11, and a gas station. read more

This place is so dirty and disgusting. Everyone who works here is nasty and miserable. They never have ANYTHING I want to order. Whenever I want a salad? Out. Tonight I wanted a spicy chicken sandwich. Out. On top of never having anything in stock they decide to really seal the deal with a nasty f#%king attitude. I don't know who was working the register at 12:30 AM on December 24 but whoever it is needs to be fired. No reason to be such a nasty unpleasant u know what simply for asking for sauce. I will never in my life return to this Wendy's. I'll take the trip to metro. This place is a disgrace and should be shut down immediately. Wtf is this ? Unacceptable read more

Wendy's - Fast Food Near Me - Jamaica, New York

I ordered 1 Dave's combo (no bun) with a diet coke. Also a 6 piece spicy nuggets and 1 Dave's single (no bun). I received 1 strawberry lemonade 1 10 piece spicy nuggets and a Dave's triple cheeseburger. This resturant has made several mistakes with orders in the past. It seems as if thry don't even care about their brand or the quality of their food. I used Doordash to deliver this order and received an uber eats order. This is totally unacceptable. Doordash didn't even check they had the right order and this Wendy's location clearly can care less. The irony is I used a Doordash credit from the last time they messes up my order. Wendy's Corporate management will be notified and Doordash management as well. I will never eat here again. read more

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Worst Wendy's in jamaica Queens. Either they get your order wrong or the food they serve is stale. This based on the 4 times I have been there in last 6 months.. And each time I had an issue with my order. read more

The drive thru could not be slower. It's at least 5 minutes per car. I could've parked, walked in, cooked my own food and eaten it in the time it's taken me to even place an order. read more

Wendy's - Fast Food Near Me - Jamaica, New York

This was the nastiest burger I've ever ordered in my life. The night crew that sold me this should be ashamed of themselves. One burger was disgusting and the second I didn't even try to eat because the bun was as hard as a brick through the wrapper. There's no way anyone would have been able to bite into the burger. Very poor customer service there's no way that anyone should sale something like this wasting people money. I will never order anything from this location again. They need re training read more

I'm a die-hard Wendy's fan and this one's down the drain. I ordered through Wendy's app for delivery. One sand which missing, one drink spilled when received by Doordash driver because of poor packaging all over his car. Food arrived cold when hotel was 8 mins. away from restaurant. How do they stay in business? read more

Warning ! Un sanitary! Ordered drive-thru.Got a dirty Clear Glove in the bag & Food was cold , Cold Fries cold sandwich. I was runing late for work and did not return. Disgusting place to order from . Avoid this place at all cost read more

I had breakfast menu.i ordered medium size. She gave me medium potatoes wedges like a small size not even full. And she keep telling me it was full. Nasty Service read more

Wendy's - Not even full. - Fast Food Near Me - Jamaica, New York

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*One star for the ease of finding this location *One star for its convenient hours, 24hours **however after viewing the picture of my bacon mozzarella burger, not sure how having access to food that cause explosive diarrhea is worth it *Half star for the process of getting a refund. The two managers fought in front me saying that this happened during your shift so you have to deal with it. But I ended up getting some money back so I'm content. read more

Wendy's - Single bacon mozzarella burger. Looking a little pink on the inside, no? - Fast Food Near Me - Jamaica, New York

Very slow and horrible behind 10 cars took over 45 minutes to order food this place needs to shut down shame on them !

Slow service. Manager and employee arguing about work hours in front of customers. Other employee using foul language while talking with yet another employee that appeared to be on break. And also...did I mention...the SLOW service! read more

Great location, easy to access and great view. Pleasant workers, helpful at Wendy's. Love to come here. read more

Wendy's - Great colors. Ready for July 4th? - Fast Food Near Me - Jamaica, New York

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Oh my goodness! After coming in from an Uber trip from Dutchess Co NY (Hudson Valley) this afternoon, I knew I needed something to eat, and when I saw this building's newer condition and organized system, I knew I had to look further. I had had neither breakfast nor lunch and it sure didn't look or feel like I'd have dinner tonight (that's out of the ordinary). So when I saw this Wendy's attached to the gas station I got gas at, I knew I just had to come in to replenish. Although it really was more like a "restroom only" break, I had to pop my head into Wendys to get some "comfort" food for myself. I ordered a LOT less than I normally do, but I still had to get something I understand the most (to which the Dave's Single with Cheese and a Small soda (Sprite) sure held). The placement of the order was taken just as well as any other Wendy's that I've known, and even my credit card (debit card) showed no problems. I just wish this place would've marked straws and stir-sticks better near the registers, because at first, I grabbed a stir stick for drinking my soda, not seeing much difference. The stuff came out a few minutes later and was handed right to me - unlike most places where they call out a name or number and you come and get your food. (I like that the server knew which food went with who was nearby: she kept track well.) At first, there were few people in the line ahead of me and I thought something was going to be lost in translation, but I was fully aware that these places should know what they are doing and trusted my decision. Food came out moderately warm, maybe a little cooler than it should, but was still palatable to eat. It's my own fault for forgetting to mention "no pickles and no onion" like most of the Wendys around me already know me to forget and take the stuff off already. Although I don't see myself coming back specifically for this place in the future (Because I don't live close by), maybe if you dream about my visit, I'll probably be back. read more

One of my besties went to this Wendy's location and didn't receive her sugar cookie upon purchase. I believe that is unfair and she should have gotten her cookie! read more

Pretty typical Wendy's however this one is located inside the JFK Travel Plaza that also has a drive through. While this particular location serves the needs of FHV drivers but is also open to.the public. read more

stood at register for 15 minutes prior to anyone greeting me to take my order... ordered a large I got everything medium.. fries are salt less..not organized and slow read more

Walked in the morning for breakfast and my food was hot & fresh just like I wanted didn't get her name but my food was very good. Happy customer!! I'll be coming back for breakfast. read more

A fast food joint is rarely something I'll visit, and even more rarely review, but this one needed calling out. I wound up here while driving to the "cell-phone waiting lot" as I was picking a friend up at JFK. I figured that since I hadn't had either breakfast or lunch that I'd pick up a small bite to kill time. Heading to the drive-thru, there was only one car ahead of me. I placed my order, and when I pulled up the attendant actually asked me to back up again and then pull forward so her "counter" wouldn't show how long it took to get my order filled. Uhmm...okay? The food was terrible - grilled chicken fajita had warm meat, a room-temp fajita, wilted lettuce, and a terrible sauce which left heartburn. The junior cheeseburger had barely been warmed, and the bun also room temperature. I'd have to assume that not only was the food pre-made, but that it wasn't being stored under heat lamps. About the only thing which was decent here was the sweet iced tea, and that not saying much. No thank you - this was a great lesson, and I hope it's a teachable moment for anyone else thinking of coming here. read more

Wendy's still a better taste than the other burgers joints. However this review is about customer service. The People That Work At This Location do not care about how the customers are being threat it. I have come a few times to this Wendy's and is always some issue with my order. Last time the lady ask for my name because that's how you get your food after you pay. She did not bother my whole name and somebody else with a similar name of me end up getting my order. I have to wait for more the 20 minutes in order to get my food. Talk about fast food service mmm!#. read more

Wendy's - Fast Food Near Me - Jamaica, New York

I wish I could give them a minus one trillion. Yes thats a little dramatic but so was the food. I mean one should expect much from a fast food joint. But please atleast make the food fresh. I went at night so there is no reason for cold food. So disappointing read more

I work at the airport so I'm limited on options during my break because I work at night so it's mostly wendys, qdoba, dunkin donuts, mcdonalds or ride into the five towns for a couple other fast food places. Anyway this wendys always has terrible service, never seen anything like it and I've seen some pretty bad service. A bunch of us at work went on break around 9:30 pm and about 8 of us went to wendys, as we get on line, the lady who just helped a customer place his order looked up and said "we have no food left"..... So you ran out of everything? Wow that's impressive, we all laughed about it on the way to qdoba. Anyway we get back to the break room at work and a little over 30 minutes later someone else comes back with wendys..... We asked him where did he get it.... What do you know? He went to the same wendys. Hah! Guess the lady at the front didn't want to work, but that's pretty bad because now you probably just lost out on over $100 minimum with just the 8 of us and the 2 people behind us. read more

When ordering through the drive-thru, I've had good experiences with the Wendy's. I do not recommend ordering for delivery however, because both times, the order was incorrect. read more

Good fast food place to get some burgers. The Travel Plaza is really good and amazing at JFK airport, They definately needed this at JFK. A 7-11, car wash, dry cleaners , gas station and a few fast food restaurants is an excellent idea, read more

Took 2 hours for a $7 order and food was cold!! Attitude is always served here too! Not the first time this happens!

Really good food not gonna lie but customer service is T-R-A-S-H like my dad was in the drive-thru tryna get sis attention and she's looked at my dad for five seconds while he's waving his hand saying "hi hello can I get some sauces" and turned back around and laughed at her work friend joke and ignored us until some other worker (who was very busy) had to come over and help. read more

Just went to this Wendy's I waited on a long line of 8 cars to find out they only accept cash. That's not cool I never come here again. They should of had a sign posted so customers are not waiting. I'm not a happy Wendy's maybe even consider not buying from there other stores read more

This Wendy's is absolutely disgusting. Every time I come here the food is always cold. It's never fresh. Either they get their act together or close down. I wish I didn't have to give it any stars but I guess one star will have to do. They need new management and the only reason I come to this one is because it's close to my house I really wish I could go to another one. read more

Great service went in i didn't see anyone in front but this Arab girl she made sure i got my order correct not all of the workers do from previous times I've visited hmmm got better workers. read more

This particular Wendys needs serious help. Service is very inconsistent and at times terrible. I work at JFK and frequent this travel plaza. Most times when you arrive, the lines are way too long. The employees are always lagging, the manager doesnt seem to care either. One time I saw smoke fuming from the Wendys Kitchen which filed the entire plaza with smoke and all the employees were doing was yelling at each other and not doing anything about it. Another instance I encountered was an employee yelling at a manager, taking food that I ordered than left. read more

Slowest one in the world. One customer takes 15+ minutes. Parking is only 10 minute parking. Management (if any) doesn't care. Employees definitely don't care. For being the only technical 'fast food' spot in this food court they are by and far the slowest. read more

The manager needs to fire all then nite workers and start the fuck over! I went to the drive thru, had to speak first because body said anything. When I said each order, the female kept cutting me off saying "yeah". When I got to the window she gave me a stick ass cup with the wrong drink. Attitude for day. Lol yo U wanted that job!!! Why u mad? read more

this is one of the worst customer experience you can expect from a fast food franchise. extremely poor run location!! weak manager leading incompetent workers, your typical workers who appear to hate their jobs. just unpleasant to even place a simple order . read more

Food was amazinggggg. Honestly couldn't be any better !!! Drive thru lady was very kind from at 1pm. Jalapeño sandwich I have bought from other places but this one was very good. I appreciate the lady read more

Bad news worst wendys in town sloppy slow service poorly made food cold coffee not good

this place is wack as hell...we had to wait in line for 30 minutes, then when we finally pull up to order. this lady says "one minute." NEVER COMES BACK and there wasn't even anyone there to take our order. after waiting a while, no one comes to the thing. me and my family drove up to the window where you would actually get your food. no one is at the window. i could only see a couple people working but no one was paying attention. i recommend not coming here. read more

The date is Thursday August 13th the time is 6:11. I just ordered a frosty ccino, the girl behind the counter told me "you know that tastes like watered down coffee right?" I said to her that's alright I'll get it anyway. She went around to the drive through window where I couldn't see what she was doing and came back with the cup overflowing. As she was handing me the drink she tipped the cup forward and more liquid started to flow over the lid and through the straw cutout. I asked for some napkins so I could clean the cup she walked off with an attitude and when she returned with the napkins got upset because I placed the cup on the table they use to keep customers from getting too close to the counter. She then turned to her co worker and said "look at this shit". I just walked out and threw the drink in the trash...at that point I had already taken the L so there was no point in arguing. None of the workers were wearing the masks properly and the manager didn't even have his on. I won't be visiting this Wendy's for another 4 months when they cycle all of the employees out for some new ones. (This is my 1st time ever writing a review on here but I truly felt like it needed to be said) read more