Trú Tea is a new bubble tea spot that has opened within the Emerald Park complex located in North York! I really appreciate that Trú Tea offers so many fresh and innovative flavours in their menu and you could tell their drinks are high-quality and a lot of thought is put into the creation of each one. For that I commend the brand. I've only tried their fruit teas but I've never been disappointed by any of them and have enjoyed my drinks each time! I recommend you give their tea a try if you haven't!
So why 3 stars you may be wondering? Here's the thing: their products are great but their service at this location is a big letdown. Every time I've gone, the staff have been dismissive and hostile -- they never smile and seem to give off the attitude that they hate working there. I thought that perhaps the first or second time I went, I may have caught them in a bad mood but because this has happened multiple times that I've ordered from there, I've begun to think this is just the permanent state of the workers. I nonetheless try to be forgiving and would have given them 4 stars regardless because I still really love their teas and think that the service can be easily fixed but my recent visit left me even more disappointed. Here's the thing everyone should know: with Trú Tea, their creation process is more elaborate and time-consuming so expect to wait for your drink. I know this going there so I'm completely fine doing it since I know what I am getting into.
In my most recent visit, I go there and am met with the same routine as other times: I order, unsmiling and listless cashier processes order and then starts preparing drink, I wait around 5 minutes and then get my order. This time however, I waited around 15-20 minutes. I was waiting just in front of the store and I started seeing customers who ordered after me getting their drinks before me. I thought this was weird but assumed maybe my drink is taking longer to make or maybe a mistake happened so they had to redo it but it's fine, I'm a patient person so I'll wait. I decided to go inside to make sure though and to check and see if it's ready but the cashier takes one look at me and goes back to what she's doing so I assume okay probably not ready yet.
Then 18 minutes go by and I'm still waiting there. I go inside and ask the cashier if everything is okay with my drink and she says "The dragonfruit one? Here." and hands me a drink that was just next to her and ready the entire time. So you're telling me that my drink was prepared for I don't know how long and you saw me waiting in front of the store and also saw me come in the store looking around to see if my drink is ready and just decided not to say anything? You called out to other people that their drink was ready but decided not to do that for my drink for some reason? I found this behaviour very rude. I'm not a mean or confrontational person so I don't understand what I did to receive this kind of service from them but it makes me unwilling to visit the place again. I'd rather order from other bubble tea places instead or get Trú Tea delivered from Uber Eats because it's insufferable to go through the rude service yet again. Oh and also, the cashier took off her mask to talk to some other customers who ordered after me so that was really nice to see ... read more