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    Triple Creek Cyclery

    5.0 (3 reviews)
    Open 10:00 am - 4:00 pm

    Services - Triple Creek Cyclery

    Bike repair and maintenance

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    5 years ago

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    6 years ago

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    5 years ago

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    Epic Cycles

    Epic Cycles

    3.6
    (17 reviews)

    THIS STORE IS NOT HONEST! I am a high mileage daily…read morecommuter. I bought a helmet online. The site had sizes listed as S-M-L but not specific sizes. I ordered M. After I ordered I found the helmet elsewhere with actual CM sizes listed and realized L might fit me better. I contacted Epic Cycles right away asking them to hold the package. They said it has been flagged as fulfilled so they can't open the package at that point. It seemed from tracking and their wording that the package was physically still there. I was told to order the 'L', and I can send back the 'M' for a refund as soon as I get it. so I did. When I emailed them that I am ready to return the 'M' I was told they can't take it back since it was on sale. they knew this when they told me to order the other size and return the wrong one. First it seemed they were lazy about stopping the original package, then they lied to me directly about returning the wrong size. Deceptive to get me to order a second from them. Do not trust this bike shop. they have no integrity.

    Customer support seems non-existent so far and it has been three weeks since I received my bike on…read more1/10/26. I received my bike with a bent rear derailleur hanger which rubbed on the rear wheel spokes. I had my rear carbon wheels substituted and was not told about it. I received no assembly instructions. I received random parts in the parts box that were loose due to a cut-open bag. I received no owners manual and no listing of parts included on this bike. I am very disappointed with Epic. I would advise caution to anyone whing to use them.

    Giantnerd

    Giantnerd

    4.1
    (7 reviews)
    $$$

    Second time Tommaso bike owner and will always be a customer for life…read more Chris and his team always do the right thing for their customers and their bikes are priced right and light years better than what you'll find from bikesdirect or the other places that sell Motobecanes and Windsors and Gravity bikes.

    I bought a Tommaso Forcella on Giant Nerd. The guys in chat helped me to pick the proper size…read morebefore I ordered. They helped me throughout the process of ordering, and when I ordered the bike, they remembered who I was when they packed the bike! They wrote me a message in the box (handwritten) and when I received the box, I was really surprised by the nice note. The bike was packed well. I didn't have any problems with assembly. The bike was relatively easy to assemble. When I bought the bike, there was a promotion for a seat bag, water bottle, air pump, and bike tools. All of those items were included with the bike when I received the bike. Upon riding the bike, I realized that it needed some adjustments so I took the bike to the local bike shop. They made the adjustments and the bike rode fine. I contacted GiantNerd in chat and told them about the adjustments. They were very nice and understanding when I explained my concerns. They gave me a credit in the same amount of the invoice of the bike shop. I thought this was really fair. GiantNerd takes the time to listen to the customer, help during the ordering process, and is open for feedback and reviews. I left a positive review on GiantNerd's website as well.

    Derby Bicycle Center

    Derby Bicycle Center

    3.0
    (139 reviews)
    $$

    I have been looking for a bicycle for a while now; I've looked online, at used bikes, and visited…read morevarious stores but none ever seemed to jump out. I live just a few minutes from Derby and decided to stop in on a Saturday about an hour before closing time. The interior was much bigger than I expected, and the floor is packed with bikes, gear, clothing, and other types of equipment. I was greeted right when I walked in and explained that it's been a while since I've owned a bicycle, so there has been a lot of advancement that I've not really kept up on. I don't know much about the details of biking other than the basics, but Bill (at least that was the name on my receipt lol) was super nice and explained everything to me in a way that was easy to understand. After a little back and forth, I ended up purchasing a Specialized bike in a really pretty sage green color. Bill explained the warranties, their commitment to servicing their bicycles, and even let me know that they're always happy to help or answer questions that come up after you begin getting more acquainted with the bike. While bicycles have become a lot more expensive since the last time I owned one, I'm very happy with my purchase! I took it out that evening and it was a ton of fun. The seat is a bit uncomfortable, as many probably are, but I'm so happy to finally have a good bike that fits me. Definitely appreciated the help and I would recommend this place to anyone that might be in the market for a new bike!

    I have my Jamis Quest serviced at Derby since 2021 & they never have failed me at this shop! Every…read moretime I pick it up, I simply wonder if I purchased a new bike as Derick's work is spectacular! Al's customer service is wonderful and their leadership is top notch! At Derby Center you know exactly why these guys do not leave their positions as they hire only the best! Thank you for never letting me down, gentlemen! Respectfully, Roberto

    Triple Creek Cyclery - bike_repair_maintenance - Updated July 2026

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