I'd like to extend a huge thank you to Dusty Westafer, the exceptional team member at the Denver shop! My husband Michael and I had the pleasure of purchasing two electric bikes from him on Saturday, December 13th. As a 64-year-young individual who's never had the chance to learn how to ride a bike as a child, walking into the shop was initially daunting. Throughout my life, I've attempted to ride, but fear held me back. However, with the encouragement of my husband, we decided to take the leap and find a new hobby that would get us fit and active. As we stepped into the shop, the thought of even taking the bike for a spin had me feeling anxious. But Dusty, with his kind heart, shared his own story of learning to ride at 18, instantly putting me at ease. With unwavering patience and confidence, he guided me through the bike's mechanics, teaching me how to seamlessly integrate the gears with the electric throttle. His expertise empowered me to feel confident and capable. Taking the bike for a test drive was exhilarating, and I returned with an enormous smile plastered on my face. I would highly recommend Dusty and the rest of the team in the shop as they went above and beyond with their customer service. We purchased a Big Sur Electric bike for me, and an Aventon Electric bike for my husband. Sue Arbuckle read more

We didn't have a great experience here. Perhaps we were influenced by the heat. It was an unseasonably warm day in early spring and the warehouse was very hot. This is a large warehouse with lots of inventory, but the actual selection did not seem that great. Prices are definitely on the high end. There only seemed to be one salesperson who was attempting to work with multiple customers. We left pretty quickly due to a combination of discomfort, pricing, and a lack of attention. Someone looking for deluxe eBike options might have been more interested. read more

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Initially we had a great experience purchasing an Aventon Level2 bike from eBikes. Sam our salesperson was great to work with because of his great knowledge about these bikes. We were so happy with the first Aventon bike, we bought a second. But now, less than two years later, it is clear that there was a manufacturing defect with the first bike and neither eBikesUSA nor Aventon are standing behind their product. If you want a reliable and durable bike, you may want to avoid purchasing an Aventon. read more

I absolutely love this store. I didn't know much about e-bikes and had did some research online. But I am a hands on kind of person and needed to see, ride and compare bikes. The Ebikes USA team was informative and patient. I did go to a couple other stores and these guys were the best. I stopped by there three different times and rode a total of nine different bikes to see what worked for me. The area that Ebikes USA is located is so conducive to riding (located by the Platte River) I could get a good feel what each bike had to offer. I ended up purchasing a Euphree Stellar Falcon Step Thru. Don't forget to ask about the Colorado e-bike tax credit only available at certain stores. I road the bike home 12+ miles along the Platte. What a fun experience. This bike is perfect for me. I can get a good workout without help, get me through intersections fast, help me when I am getting a bit tired, or let's get adventurous and ride on a dirt trail. Thank you Ebikes! Now my husband may want one lol. read more

eBikes USA - Euphree Stellar Falcon Step Thru - Bike Repair/Maintenance Near Me - Denver, Colorado

This is my second ebike purchase. Situations change and I wanted one that had more range and a removable battery. I had an idea of what I thought I wanted and Dusty was happy to show me what he had based on that want. He sent me off on a test ride and said.."give this one a try, but I want you to ride a different bike when you get back". I rode both bikes, went home and did some reading. When I returned that afternoon I asked a few questions and bought the bike he recommended. NOTE: it was $100 less than the one I initially asked about. If you're in the market for an e-bike, check these guys out. Dusty, Mark and Chris where all amazing. read more

If you're shopping for an e-bike, look no further! From the owner to the sales staff to the service department they are all personable and knowledgeable. They listen to what you want and suggest bikes that may work for you. They do not up-sell or pressure at all. If you purchase a bike here, lucky you. If not, they are happy to have given you their time. We bought two Aima bikes and a hitch rack here and the service throughout was stellar. They have a great selection of brands, styles, and sizes. We are business owners and these are the people we would hire if we needed any kind of help. Professional, patient, and unmatched expertise. Their shop is right across the road from the Platte River trail so easy to test-ride several bikes. We highly recommend them for all your e-bike dreams. read more

I booked a service appointment here, and a few days before the scheduled date needed to re-schedule. I called and left a voicemail and sent a text message (the 2 communication methods listed on the web site) asking if it was possible to reschedule. This was more than 2 weeks ago and I have still not received a call or message back to reschedule, but they did take my $50 deposit I made for the appointment. Very disappointed and I recommend people to be wary of this business. read more

My ebike was by far my favorite purchase of 2023! I was in the market last fall and the ebike shop closest to me was out of the model I was interested in. They referred me to their friends at eBikes USA. I was pretty set on the Aventon Level 2 so took that for a spin first. I worked with Sam and he was super patient and willing to show us more, but I really liked this one! I also bought a Thule basket which they mounted for me and Kyrptonite lock there. When the bike was going to be too big to fit in my car, they offered to deliver it to our house (about 25 min away) for a fee, but we just came back the next day with our car cleared out. Overall, it was a really nice experience and I've recommended this store to family for their ebike needs, and returned to buy gifts for my bike-loving friends! read more

Shoutout to Oliver. Very informative and they allow test drives with a credit card. Wish they had more choices for cargo but overall good experience. read more

I have bought many bikes the last few years from eBikes USA and have referred friends who have purchased 50+ bikes. The owner is a really good person/class act and the sales / service staff are awesome. Hands down the #1 place to buy an e-bike in Colorado read more

My adult daughter and I first went to eBikes not knowing a thing about electric bikes but very interesting in learning. Sam, knowing that we would NOT be buying anything, at least that day, was happy to talk to us and explain how they worked and helped us narrow down what kind of bike we would want. He gave us a quote. A few weeks later, my daughter, my husband and I went back to take a closer, more interested look. That day, Mark was there. My daughter took a test run on the bike we were interested in. He explained more about the bike, and we decided to buy it. We have received the bike and now our daughter will learn to 'drive' it. Since it's wintery and cold, it may be a while before she's proficient enough to carry her small toddler on the back, but we feel assured that eBikes and their staff will be there to walk us through any questions or problems. (Of course, if we run into problems with them, I'll follow up!) read more

eBikes USA - Taking a test ride. - Bike Repair/Maintenance Near Me - Denver, Colorado

I went into this store over a month ago to check out a Aventon Pace bike that I was thinking of buying, the salesperson said the last one was sold the previous day.. He said that they were getting a shipment into their warehouse and the bikes would probably be in the store in about two weeks. Fast forward two weeks, i call and I'm told there in the warehouse and have to be assembled, and road tested... Fast forward two more weeks, i call and the joker that answers the phone has no clue, I tell him the story about the warehouse etc. and he says he doesn't know if they have any, or if they were all sold, doesn't offer to check with anyone else in the store, I hang up.... Terrible customer service, if that's any indication of service after sale they can keep their bikes... read more

Good folks here, they handled our purchase nicely and when the EBike needed some adjustment, they stepped right up and got the repair taken care of. We are in current negotiation for an upgrade that was released right after we bought the bike. If something comes of this, I will update the review. Kudos to Sam for a job well done. read more

I've gotten 2 e-bikes from this store and couldn't be happier. They are happy for you to take the bikes for a spin and try them out. Great selection and service. Very friendly and knowledgeable. Highly recommend this store. read more

Great bike shop! They answered all of my questions and let me test ride the bikes I wanted to ride. Friendly staff that went above and beyond! read more

I was just in here shopping for bikes. Dusty and Oliver helped me. They were super informative and when they did not have the bike I ultimately wanted, they looked online, found another shop with the bike and sent me there, saying "we just want our customers to be happy and get the bike they want". Phenomenal customer service! Highly recommend. read more

I went to E-Bikes because Ebikesreviews said they were a good place to buy an electric bike. They Couldn't have been more wrong. I I've went there about four times to try out different E-bikes. I wanted to try out the New Aventon Level.2 bike. After I tried it out I asked to try out the Aventon Pace 500. Unbeknownst to me I was given a Pace 350. When I asked to try the Pace 500 the owner told me 'No more rides, go try it out a another E-Bike store' I don't know about you but this is not the kind of attitude good customer service is built on. The owner is from the Middle East, and I've dealt with people from the Middle East when I lived back east at 47th St. photo in New York. Their attitude is simply buy it! we don't want you checking things out. I was hoping to avoid that out here in Colorado but it seems I can't. My advice is to stay away from E-bikes USA. read more

I had such a great experience, the staff was very nice and very informative. They had a great selection and were super relaxed about letting me test drive the bikes so I could be sure I was getting the right one. I started with Chris who was awesome, and when I came back and another young man helped me with my final choice, which included getting the right helmet, and accessories. I love my Aventon Pace 500.3, it is the perfect bike for me. I highly recommend ebikes USA! :) read more

Chris, the service manager has the worst customer service I have come across. I have had many E bikes that needed serviced throughout the years and have never had such bad customer service. I had an appointment set up with the service center for over a week. They were suppose to run a diagnostic on it and did not tell me that the only way they do this is to try new parts to see if they fix the problem. What he didn't tell me is that they don't have any parts at the store, for the Super 73 to actually test on the bike. They call me 3 hours later to come pick the bike up because they can't run a diagnostic on it. Why did you have me load up my bike if you are unable to do a diagnotic on it? What a waste of my time. read more

Zac and Dusty are the boys! This business keeps good stock despite a very hot ebike market and difficult availability, and are very knowledgeable regarding upcoming trends and relevant technology developments. Zac has custom built his own minibike with top tier (strictly road legal) parts, ask him about it if you're interested. Cool folks and a great spot. The service center is excellent, their biggest issue is appointment overload, so get your service scheduled asap. Only complaint is the up charge on new bikes by a few hundred dollars. I didnt mind so much, as the bike I purchased has spotty warranty service from the manufacturer and ebikesusa promised to uphold the warranty service through their local service center. They also assemble the bike and provide a 'free' tune up with a new bike. read more

Highly recommend EBikes USA. We stopped by and left with two Ebikes. Mark thoroughly learned about our needs and habits and put us in two Ebikes within our price range and thoroughly educated us on the bikes. We could not be more impressed with this experience and would definitely go back for future purchases. read more

eBikes USA - Bike Repair/Maintenance Near Me - Denver, Colorado

I drop up from Colorado Springs as I was told they had a specific color in stock. When I got there they told me it just sold. I know they can't hold a sale but still sucks. read more

I had a very positive experience when I purchased my first e-bike today from E-BikesUSA. Had great service and input form Oliver, Mark and Chris, each contributing info, answering a myriad of questions and offering opinions and expertise. They were all very pleasant to deal with, no pressure on the bike sale and suggested a bike they thought would suit my needs . I'm so excited about my new bike and can't wait to hit the trails." read more

Given the plethora of complaints about customer service in many industries, eBikes USA continues to amaze me with their level of support. I took my wife's bike in the other day hoping to have new brake pads installed before a planned biking trip with friends. They turned the bike around in less than a day at a very reasonable price, and gave me some good advice on maintenance. Ever since the owner delivered our bikes on a Saturday afternoon 4 hours after we purchased them, eBikes USA has been great to do business with. I HIGHLY recommend them! read more

What a great business full of wonderful people!! They helped me from start to finish in testing the ebike I was interested in. Everyone I worked with was friendly, sincere, low-pressure (no one makes commission) and excited to help. I was able to use my ebike rebate from the city and they helped me along the way with that, too. Couldn't recommend them more! read more

this was by far the best experience I've ever had buying a bike. I was privileged to deal with the owner and his fine staff, and they served me and my wife with some of the most excellent customer service experience you could find anywhere. I highly recommend this bike shop for honest and professional advice and service and very good prices. read more

I just bought an Aventon Sinch.2 from e-Bikes USA. It was a great experience from start to finish, with multiple employees working to ensure the bike fit, I had the accessories I'd need to make the bike a viable car replacement, install the various upgrades, ensure that I could take a test drive, and even threw in a helmet for free. I also had a coupon (I recommend signing up for Aventon's newsletters as they're currently running a promo for $200 off their models at this store until 8/31) which was honored, meaning it was as sensible to buy the bike here from the store as it would have been to order directly. I still got to keep the 2 year warranty, but not worry about the assembly at all. I would really recommend this store if you know what model of e-bike you want, or if you're curious to see which would be a good fit for you. read more

5 star rating for eBikes. Ask for Mark very pleasant and professional. Mark took the time to explain all about the different bikes. I was able to test drive three different brands. The owner, Houshmand took the time to personally see that the bike I picked out was the correct size frame. You won't find better service in Denver read more

Wonderful experience with everyone at EBikes. We visited twice and after shopping around, we purchased two Magnum bikes here. Our bikes were in stock! We were encouraged to test ride several, ensuring we were happy with our selections. Safety walk through was performed to keep us safe and show us everything we needed to know. Why buy anywhere else? Love, love our new ebikes. read more

Very friendly and knowledgeable staff. We bought two ebikes and love them, used our Colorado ebike credit.

We bought two bikes here last fall on a Saturday and they were doing service on bikes, so we assumed they serviced bikes on Saturdays. We needed service this past Saturday due to a flat tire and were informed that they don't do service on Saturdays, just sales. So apparently you're not important enough to have service on Saturday unless you're buying a new bike. We found another shop in town that would service our bike on a Saturday, in addition they had another person in from e-bikes USA that was told the same thing. The other bike store was kind and willing to help! Guess where I'll be taking my business in the future? read more

Everyone was great. I could have purchased the same bike online. But the little more I paid was well worth it. No pressure and took the time to explain and go over anything and everything. I was able to demo 3 bikes and more if I wanted. To me that's a huge value. Plus if I need warranty and a tune up I can go local. Buying local and supporting local was well with it. They are providing a great experience and service. Couldn't be happier. read more

Great retail ebike shop. Not the same kind of feel as a regular bicycles shop, hence the 4 stars, rather than 5. Great selection for most riders. Limited if you want anything custom. Overall, pretty great for most folks. Some really nice bikes. read more

I have been wanting to purchase an ebike for my wife so she can ride with me when i am out on my road bike. We stopped here after making an appointment. The owner was fantastic and knowledgeable, along with the sales guy. We tried at least 5 bikes and spent about 4 hours test riding. The selection of bikes was fantastic, lots of brands at all price levels. No pressure at all, never felt rushed. We ended up purchasing a bike and are very happy with the selection and the experience. Highly recommended. read more

Fantastic experience; great day. We rented two e-bikes for a fun day in Denver. We got a great intro to the e-bikes, a map of bike trails, and helmets. It was just about 2 blocks to the Cherry Creek Trail, which is fabulous for biking. We did 30 miles in our day! The e-bike really gives you the power you need to make a long bike ride really fun. read more

We love our new E bikes!! Thank you Houshmand Moarefi for your excellent customer service! You are extremely knowledgeable, kind, patient, and so helpful!! We thought we knew what we needed to know after online research, and you took it to the next level. E bikes are the best medicine for Covid 19. So fun!! They make you feel like a kid again. I hadn't rode a bike in 20 years we rode 20 miles yesterday. Go to E Bikes USA Cherry Creek! Great prices and excellent service! Support local businesses!! Thank you!! read more

Awesome sales AND service department! Highly recommended them.

Without question the #1 e bike store in Colorado. Have bought bikes from them the last few years, refereed many friends and everybody is happy. Great customer service and their repair shop is awesome. Good people across the board. Thumbs up!!! read more

My wife and I went in here knowing nothing about E bikes and left with a purchase of two. Very honest upfront and candid. I love to support local business. Dusty was our sales rep I couldn't of asked for a better person. Thorough on the tutorial honest on the price and efficient and effective on the sale. read more

My husband and I bought our e-bikes at a different store 1 and 2 years ago. We have been dissatisfied with service where we purchased them. Two friends of mine purchased e-bikes from this store. We needed to get a flat fixed on my husbands bike. They installed Tannus Armour inserts in the tires. I mentioned to the owner that we just purchased a Thule bike rack from Rack Attack. He brought the bike out and not only put the bike on for me, but made sure I knew how it worked. Could not have been nicer or more helpful. If I was going to buy a bike today, I would go there. And I will be going there for future servicing needs. read more