We LOVED our stay at Trinity City Hotel! It is a beautiful hotel, quiet and is in a great location! The staff was friendly, and nice. The room was wonderful, quiet and had everything we needed. The restaurant was tasty and we had a nice time relaxing with dinner. The room had a comfortable bed, big desk, mini fridge (rare in Europe), and a nice bathroom with a walk in shower (also rare in Europe). Like most hotels I've stayed at in Europe there wasn't enough outlets, the hair dryer was in a strange location, the wifi was slow, and there aren't any washcloths... This are things I've come to assume when traveling in other countries, not something I hold against specific hotels. The location is hard to beat for the price of this hotel. Trinity College is right around the corner, Dame Street, Grafton Street and The Irish Whiskey Museum are about a 10 min walk away, the Dublin Castle and Chester Beaty Library was about 15 mins away. Temple Bar was a 15 min walk, Brazen Head was a 20 min walk. read more

I have many meetings in the seated area by the bar, and there's a longer section which are great with big groups of people. The main things are, it's quiet, no televisions, and it has free wi-fi. Sometimes we may get food here as well and it's actually quite good. I don't drink, so can only comment from other friends saying it's just the same as any other bar, nothing to shout out about. read more

Holy purple. This place is. . . . different. Quirky. A little bit Middle Eastern, a little bit European, a little bit nightclub, a little bit family hotel. The decor looks great under the dim lights of evening, and a little like a nightclub during the day when the sun is up. The hallways were dark and run down, but the rooms, while tiny, were clean and well appointed. We were somewhat dismayed to see that our window shared airspace with the fire brigade, but luckily they didn't have to rush off during the night while we were there. There seem to be a lot of places to eat here - a pub/bar section, a section that feels like you're in the middle of a walk way, a breakfast area, a restaurant area, and an outdoor patio. That was all a bit strange, but overall we had a lovely stay. read more

First stop for us on our honeymoon. Very good location and away from the busyness of Dublin. The downstairs decor is really eccentric, Victorian heavy, purple furniture-and I loved it! We stayed in the Tara suites and were so grateful to have air conditioning in the rooms,however could have used more outlets. They have some very good black out shades in the room as well. The hotel staff were very accommodating. The bar area had spacious couches and tables to relax in. They had "Irish style" breakfast, which was good, but not great. The location was good, staff friendly and room accommodations just fine. read more

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Great hotel. Stayed in one of the Tara bedrooms for 2 nights. This was our first trip to Dublin and this hotel made it even better. Would love to stay again next time we're back in this great city! Friendly staff and breakfast is included in the price of your room each day! read more

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Very disappointing service. Well the atmosphere was great and the jazz pianist was a true talent. But my food wasn't correct and sent back 3 times. I didn't end up paying for my brunch and that was only cos my friend had insisted that I don't. read more

This place is like 10 different hotels stuck together. The decor in the lobby/restaurant area is very middle eastern and funky but then you get to the bedroom and it certainly lacks that vibe. It felt pretty mediocre in the bedrooms. The bathroom was large but a bit lifeless and lacked a certain elegance or style. The bedroom was similar, with normal carpet, single bed etc. Whilst the lobby and restaurant has a luxury vibe, the bedrooms didn't really. read more

This is a pitiful hotel. I am trapped in Italy right now due to the coronavirus outbreak ( I LITERALLY CAN NOT LEAVE) and the hotel refuses to give me a refund on the rooms I booked. Even in this strenuous circumstance, these greedy managers who run this place can not spare one shred of human kindness to help me out. Absolutely pitiful. They offered to rebook for different dates, I said how am I supposed to know what dates to book? I CANT LEAVE THE COUNTRY! Horrible customer service, even if I wanted to plan another trip to Dublin I would avoid this place like the plague. Can not believe how they treated me. read more

We stayed at this hotel from 12th to 15th February. This was our first trip to Ireland and we wanted something that was close to city center. My company is going to be sending myself and multiple peers back and forth to our Dublin office. I wanted to find a hotel that I could call home during these trips. After this, I will never stay at this hotel again and I will make sure to express to my company and peers to avoid at all costs. Prior to staying here I read lots of reviews and multiple times people commented on how comfy the beds were. Maybe it's just me, but the beds were like sleeping on plywood. Hardest bed I have EVER sleep on. So if you like that great, but if not be warned. Our room had no view and just overlooked the top of another building, and I was worried when I realized we were right next to a fire station. Luckily for us the fire station never made a noise, what did though was the hotels fire alarm. In fact, every morning between 5-6 AM the alarm would go off and we would run down 5 flights of stairs in our PJs to find out it was a false alarm every time. The front desk would give some kind of lame excuse and get irritated with us that we thought this was a problem. The room we stayed in was nice enough, but the shower didn't work. There was no water pressure and what little water rolled out was cold at best. Which is weird because the sink had water pressure. When we finally checked out the morning of the 15th we tried voicing a compliant of our stay. The lady at the front desk put on her best smile and had me write down my email address, advising someone in Management would contact me. I've yet to hear from anyone and after attempting to contact the hotel again I'm resorting to this. Dublin is an AMAZING city and I can't wait to go back..... Just don't waste it on a bad hotel like this. read more

I really wanted to love this hotel. It's absolutely beautiful. We stayed in one of their suites. We arrived a little before 3:00 for check in and had to wait an additional 30 mins to get into our room. We weren't thrilled with that after a 2.5 hour drive. Our room was spacious and pretty. We enjoyed it very much. A large bathroom as well. The next morning I went down for breakfast. It was 9:55. The person up front charged me for two buffets after I let her know my husband would be coming down after me. After I sat down and got a pastry and some coffee, I found out the buffet ended at 10:00! And the buffet is all they offer for breakfast. Because I already had a coffee and pastry, they would only take one buffet off of our bill. Not very impressed so far....... read more

Great location-close to everything (Trinity College, Grafton St, Fleet St,etc) but a little out of the fray which is nice. Great staff, though the front desk can get easily busied and there is often a short wait for their attention. Rooms were clean and fully stocked with the amenities you expect. Would stay here again if needed to return to Dublin. read more

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Trinity is Art Deco and unusual. But it's a fine place to meet friends. Didn't stay here this time. Accommodation not bad. Rooms quite small but pleasant. Staff friendly. An experience. read more

Trinity City Hotel - Hotels Near Me - Dublin, D

Good location. Reasonable price. Rooms are fine and I've had good friendly service on the two occasions I've stayed here. Good selection at breakfast. On the downside, there's nothing to stand out. It's a hotel. The rooms in the lower floors, facing the street, have quite a lot of noise coming in from the street. read more

We were a group of 15 people who pre-booked & were looking forward to our Sunday jazz brunch!! First impressions walking into to the hotel - it was very aesthetically pleasing. It's a good central location. The door man Philip was very pleasant & greeted us warmly & with a smile which was nice. The service was ok but it was the attitude of some staff members sadly let the experience fall flat. They seem to be all about making the €€ as opposed to delivering an outstanding welcoming service to the customer. An example is, as a vegetarian I often have to ask for no meet in dishes on the menu & as the cost of the meal does not get reduced for having no meet (despite €4 supplement to add it!!) I usually ask for something to replace it. On this occasion I asked for smoked salmon to replace the ham & not to not have the other bacon bits on my plate. I was told that the chef would only make this menu change if I ordered the more expensive dish!?! So I did. The other dish offered crab meet which I don't eat so I asked for mushrooms instead (cheaper than crab meat so the hotel is winning!!). My brunch arrived with one additional small mushroom on it- thankfully no crab meat. However, when the bill came I was charged for my mushroom. In order to get the ridiculous charge removed from the bill (on principal) the chef had to be consulted again. We were looking forward to a jazz brunch. However, just to warn you - there is no jazz in the dining area. So you will not hear it. As it happens the piano & player is a good distance from the restaurant out in the foyer. So I do think offering a jazz brunch is a bit of a stretch in terms of marketing & misleading to the customers. Most places when they offer a jazz brunch have a band or piano player & singer to create an atmosphere & have the dining tables beside the performers to soak up the ambience & enjoy it. The reality is, the food was ok to good. There is no jazz in the restaurant. Not uber friendly to vegetarians but I suppose an effort was made once you paid more for it. Overall, disappointing but it is a good location so its still worth dropping in for a bite to eat if passing by. read more

Negative: No early check-in. Inadequate reading light at bedside. Desk and chair so close to bed as to be unusable. Confusing light switches. Had to unscrew bulb in order to disable. Shower pan in bathroom uncomfortable. Positive: Bed comfortable. Nice lobby. Good location. read more

Beware the security deposit. Plane delay (out of my control) delayed our arrival 24 hours to Dublin. With the notice I had to work with, I tried to either (a) cancel my reservation or (b) push it back 24 hours. They were unwilling to do either and I paid over $300 for a room I could not use. They had absolutely no desire to be flexible in spite of my unfortunate circumstances--circumstances I, once again, could not control. I tried multiple ways to come to a compromise about this, and they hid behind their policy. I'm absolutely positive they rented my unused room and made a double-profit in so doing. Too bad! Not the best way to experience Ireland! read more

Loved staying here! We booked many months in advance, and they were able to accommodate our early check in request that we had made a few weeks before we traveled. Good location that was walkable to Temple Bar and plenty of other restaurants, but not in a noisy location. Lobby was lovely, well decorated, and offered nice flavored waters. The door men and front desk attendants were warm, welcoming, and friendly. Our room was just next to the Dublin Fire Brigade, which was awesome and surprisingly not noisy. Would stay here again when we return! read more

Not sure why this place has such a low rating at the moment. We stayed here for a second time this week, this time on a layover from Prague. The first time we stayed here....well it was a funny story that involves me forgetting to book a room at the hotel we were supposed to be staying at in Dublin. This story also involves an accounting convention, a tired girlfriends first TransAtlantic flight, and embarrassed me, and a hotel willing to take us in (did I mention the embarrassment? lets just throw that out there again one more time). As they say though, the journey is half the fun, and mistakes usually open doors to places you'd never thought you'd find. Enter Trinity I like to get around, traveling is one of my favorite actives. That said, I'm not huge into fancy schmancy hotels; I prefer an apartment in the middle of town close to local restaurants and bars (live like a local and all that). So for me to drop a few hundred on a hotel for one night either means its an occasion, or we are on a long layover and I want to be where the action is. This passthrough Dublin was just that; we had 17 hours to party in one of my favorite cities, and I could think of no better home base that Trinity. Centrally located, you're no more than a 5 minute walk to either Temple bar, O'Connell street, or Grafton street. The College this hotel is named for is directly across the street; if time permits you should absolutely have a look around in the library. A huge plus that this hotel has is its staff. Everyone is exceptionally warm here, and will help you with any questions or concerns you may have (e.g. where is the 747 express bus to the airport, or should I just Uber it?). One of the main reasons I chose to stay here again this time, aside from the location, was the breakfast. Am I just a fat guy who likes a good breakfast bar? yes. should you therefore trust me on this one? I'd say yes. 14 euros gets you a hot a cold spread that is quite nice, along with freshly brewed, exceptionally strong coffee delivered right to your table (I'm still jittery from breakfast this morning). Honestly, the spread was so nice, that we actually came back last time we stayed in Dublin, and we were at different hotel (see painfully embarrassing story above). The decor is not for everyone, and its a bit outlandish. That said I find it pretty fun, and although weird, decidedly upscale quality. Last but certainly not least is the blazingly fast wifi. Its free, theres no passwords needed, its fast...nuff said. If you're looking for a splurge hotel and a unique atmosphere, Trinity is a good call. read more

i absolutely loved this hotel!!! its in a great location, walking distance to temple bar, stephens green, grafton street, oconnell bridge, etc... but not in a noisy area either (except for the police/fire station next door) we stayed in the both main hotel area and the courtyard area. the courtyard rooms were nicer and newer, with flat screen tv, and modern bathrooms. the hotel staff was very nice and always willing to help out with directions, reservations, or recommendations. the breakfast was not included and quite steep at 15 euro per person but it was good and many options to choose from. there is a pay per use computer in the lobby next to the lobby bar where we ended every night! the decor is extremely fun and funky, vibrant colors, mix/match furniture and all comes together to look very trendy and chic!! read more

Although the hotel was centrally located, customer service was awful. I was told at 12 pm that my room wouldn't be ready but there was a 3pm guaranteed check in. At 3 the room wasn't ready, told 4 pm. One room was ready and the second was " being vacuumed" and would only be a few more minutes. 445pm we were able to check in rooms. Fast forward 815 am following day, housekeeping knocked on door and proceeded to use to key to come in. Check out is noon. Restaurant service. Asked what time kitchen closed 10 pm. 940 asked if we could sit and still order. Told no problem. When we actually sat down at 942 the server was telling us that they were closed. I went up to manager to ask why she told me we could still be served when we couldn't. Ended up leaving. If kitchen is closed at 940 then say 940 not 10pm. Not enough lighting in rooms and no fridge. read more

This hotel is a two face. I stayed at Trinity Capital Hotel on 2 separate occasions, about a week apart and had a drastically different experience from one stay to the next. The first time I stayed on the first floor in a room that was terrible on many levels. The first thing we noticed was how hot it was. There was no AC, which probably isn't usually a problem since it's Dublin, but in August it's an issue. I was relieved to find a fan in the room, but this leads to the second major problem. There were only a couple of outlets in the room and they were in seriously awkward locations. There's no outlet where you would expect one- none in the bathroom and none on the wall opposite the bed with the TV, the logical place to hook up the fan. Instead, I had to hook it up right next to my face on the nightstand, which made my hair blow in my face the whole night. On top of that, the room was pretty outdated with a big boxy TV (no flat screen), and no fan in the bathroom to protect my companion from my toilet noises (tmi?). On the plus side the bath tub was nice and deep- excellent for soaking. I should also mention that the hotel lobby is totally over the top, but in a fun way. Kind of like Alice in Wonderland meets Arabian nights. Also there is a ton of room to chill in the lobby and bar and 2 gorgeous ebony and ivory pianos that are screaming for 2 people to play dueling chopsticks on. The second time I stayed here we got a room on the 3rd floor of the courtyard area and it was 10 times nicer, except for the oddly loud beeping noises emanating from who knows where all day. Still no AC, but way more conveniently placed outlets, a modern, well decorated room with a flatscreen tv, a much friendlier front desk lady, and even better toiletries in the bathroom! The room rate was the same both times, so be sure to request a courtyard room if you stay here. The location was pretty good- about a 5 minute walk to Trinity College and Grafton Street. I would only recommend staying here if you're on a budget and can get one of the nicer courtyard rooms. read more

Stayed here over Thanksgiving weekend and couldn't be more happy. Super cute hotel right in the heart of the city. Good price and very friendly staff. read more

I had a very difficult time getting the hotel to answer my emails even from the beginning. Then when I had to cancel due to the coronavirus travel ban they billed me for my first night's stay despite the extenuating circumstances and also refused to answer my emails. Too many great hotels in Dublin to tolerate this type of treatment. Go elsewhere. read more

It's in a great location. I was able to walk everywhere I wanted to go--the Abbey, Teeling Whiskey Distillery, and Trinity College. My room was spacious and even though it looked out on the fire station next door I was not disturbed by the noise. They give you a breakfast voucher which is a bit of a rip off. You pay 14 euros for a buffet that is very mediocre. Go eat breakfast outside the hotel-- have a delicious raspberry scone and a flat white at Considered Cafe and save 10 euros. The staff was not accommodating regarding early check-in or late check-outs but were helpful with recommendations. read more

The hotel staff & manager were amazing! We have a peanut & tree nut food allergy. The hotel manager went out of his way to help us have a great meal! read more

very clean hotel. great location. book thru a third party so great value. Very disappointed when it came to food. Try in total two times both no very good. Would recommend just eating outside many different choices read more

Trinity City Hotel - Lobby - Hotels Near Me - Dublin, D

We enjoyed our stay here so much! The room was small but clean and well appointed. We dined in the bar area twice and were very pleased with that as well. The staff are friendly, polite and helpful. read more

This hotel is located convenient to touristy things in Dublin. The inside of the hotel is colorful. However, the rooms lack lighting, the hallways are hot, & the lower priced rooms do not have air conditioning, in the rare instance it gets hot. The room was overall satisfactory, but the higher priced rooms are better. There is a full breakfast buffet, but gets boring if you stay more than a few days because the menu is the same. The buffet breakfast has some fruits & vegetarian items including cereal, but nothing special. The service is good. During our recent one week stay, we had some problems but most got resolved to our satisfaction. Be sure to not only leave the notice on your door but let the cleaning staff know if you do not want them to enter your room because they did twice. We had no problem with noise from the fire brigade which was adjacent to the hotel. read more

We thought the hotel a bit over-priced, but it definitely is within walking distance of many things one wants to see in Dublin, so that easily accounts for the price. We stayed twice in two weeks, though we found the room quite dark on our first stay -- found out on our second stay that the recessed lighting (who would have known?) was not working the first time around. For our warm room, maintenance folks accommodated us with a fan, but opening the window (on the quite Courtyard -- don't know how quiet that would be on a warm night in the summer, however) was a plus and served us well. You don't have the same warm and friendly feel here as some of the Georgian guest houses we stayed at, but the staff are efficient, accommodating, and helpful, if not entirely friendly (such as we encountered in other hotels on our stay). The breakfast buffet was expansive and served us well; there is plenty of room for seating. The rooms we had were on the Courtyard side, so quieter than other rooms from what we had read. The hotel staff accommodated our requests for three rooms there. The rooms were rather small and somewhat awkward (e.g., the "closet" is a mere slit and very difficult to access, being located behind the bed, but if you don't have much luggage, you'll be fine. Finally, internet service was the best we encountered in Ireland. read more

We had a wonderful stay at Trinity Capital. It's in a great location, within walking distance of many restaurants - and of course Trinity College. The rooms have such personality. We would definitely stay again! read more

As a hotelier - it hurts me to give a two-star rating to this hotel. I mainly picked this hotel due to RocketMiles.com giving me points with my Southwest account. The hotel's photos were great - and I was getting 5,000 miles- so I decided to stay here. A few observations: 1. There is a fire station beneath the hotel. Which, was directly underneath my room. 2. The showers are not in my taste - there is now shower curtain, just a piece of glass that is about 25% the size of the shower itself. You never get any steam, and it's really cold in the shower. 3. The sink splashes on the floor. 4. Small TV, wall mounted high above the bed. I was in room 128. 5. I got smashed between the elevator doors, 2x. The doors were open, I'd walk in and they'd close on me. Not good. 6. I got locked in the stairwell of the hotel. I went to the gym - on the top floor, my key didn't work - so to take the fast route- took the stairwells right next to the gym. Once I got to the first floor, I couldn't get out of the stairwell. I ended up calling the front desk for help and then we both got locked in the stairwell for about 10 minutes. I think it is a fire safety concern to need a key to get into the hallway. 7. I busted my head on the corner of some midevil lamps by the couch in the lobby waiting for a cab to leave. 8. Bartender seemed uninterested in serving me on a Friday night. 9. The gym=Biggest joke ever. Rowing machine does not work right. The treadmill slips terribly, then shuts off. The elliptical are beat to hell. They SHOULD NOT even advertise a gym. The hotel has amazing potential - and all in all the staff I encountered were quite friendly. With some service enhancements and some upgrades to the rooms, I'm sure this hotel could be a 4-5 star Yelp review. read more

Stayed here for two nights at the end of June. Overall, had a great experience. The front desk staff were extremely helpful in answering questions and giving directions. The room was attractive, clean, and comfortable. Nice bar, and the decor on the first floor is straight out of Alice in Wonderland. The only downside to our stay was the breakfast, which was a pretty standard hotel buffet-style breakfast. But, if you're pressed for time and need food, it serves its purpose. Great location, as many have said, and I would certainly return. read more

This was my first visit to this hotel in a number of years. The decor is still fashionably boutique in style. I'm pretty sure when this hotel opened it was one of the only 'boutique' styled hotels in Dublin. Granted I only saw the downstairs areas but they were lovely. Food was a little bland but then it was a party night that I was attending. I will venture in again for a coffee but the chances of me staying here in one of the rooms are nil given that I live in Dublin. read more

A large pub on Pearse street, known for hosting some events of schools, departments, and societies of Trinity College. A very average pub; my most recent experience was that just before the guests arrived for a large event, something broke, and no tap beer was available - annoying, eh? read more

My girlfriend stayed at this hotel at the end of a European trip. We decided to spend a little bit extra at the end for a nice hotel because we knew we would be tired. It was about $600 for 2 nights. As soon as we got in the room it was extremely hot. I messed with the thermostat and it still didn't work. I went to the front desk and they said they'd send someone up to look at it. 1 hour went by and no one came up. I called down this time they apologized and a guy came up within 15 minutes. He turned on the thermostat and told me if it's not working in 30 min to give them a call again. 45 min went by and still no AC. I called down again they said they would work on it and send a fan up in the meantime. 1 hour went by and no one came up. We went out to dinner hoping everything would be working when we got back. About 3-4 hours later we came back to still no AC and still no fan. I called down again complained about the issue and they brought 1 fan up within 15 minutes. I did not sleep at all the first night. The next day we went out exploring hoping when we got back it would be working. It still didn't work. Let the front desk know and they did nothing. When we came back from dinner that night I asked to speak with a manager about it not working. He came up and acknowledged it wasn't working and offered me dinner which we declined because we just came back. He told me he would talk to the district manager. I had emailed Claire yesterday who told me they couldn't give me an refund on the room. I'd like to say nice things about the hotel but due to the atrocious customer service I would advise staying somewhere else. read more

The bizarre interior - somewhere between Aladdin and the X-factor - leaves one staring at The Trinity Capital and wondering if everyone else is seeing things in the unusual proportions that you do. The bottom line transpires to be, after a good long bewildered inspection, that there is simply too much space in the lobby of this monster. Enormous furniture installments and almost fantastically sized knick knacks try and make cozy what resiliantly remains a cold and clinical space. Full marks for trying though, this oddball is certainly unexpected, and beyond a doubt unlike anything else in the city. read more

Even though I did not have a great experience during my stay, I'm giving the hotel 5 stars because they made an earnest and commendable effort to make up for it. The room I was in was among the few left that have not been renovated and was quite small and outdated. Overall it was very disappointing given the rate and comparable hotels in the area. Unable to move me due to full occupancy, they offered a full Irish breakfast in bed and a complimentary night during a future stay. While I hope they renovate the room I was in (406), I feel compelled to give them high marks for customer service, which at the end of the day is what makes truly excellent hotels stand out. Inevitably, on occasion, problems arise and the best you can hope for is customer service like I received from this hotel. read more

Booked the best available king room rate online. Was given a tiny room with a queen bed and no AC. The room was directly above a fire station. The lobby and bar area is kinda neat. Had a nice lunch there. However, ordered the room service and the food was subpar. The pizza was particularly bad. It is with in walking distance to Temple Bar area, and the Hop-on Hop-off tour picks up right in front of the hotel. Did the job, but next time I will probably try a different hotel. read more

I stayed in this hotel only because both of the hotels I normally stay in while in Dublin for business were booked. The Trinity City Hotel is very outdated with no AC and with poor amenities. The room and bathroom were very dark with poor lighting and little natural sunlight. It is also above a fire station, which I did not know beforehand. I've read that some of the rooms are updated, but that certainly wasn't the case with mine. I could not wait to check out. This is not a four star hotel. read more

WARNING: We booked and put a down payment on Trinity City Hotel in Dublin for our Honeymoon months before our trip (via their own site) -- we even confirmed our reservation the morning we were arriving with their Reservations Coordinator, Jacinta. After three long plane rides, we arrived at 11:30PM just to see a couple ahead of us getting into a heated debate with the receptionist which we soon realized was because they were overbooked due to "a problem with their system". What they don't explain is "their system" is not a technical glitch, but instead something they do as a business to ensure they have a full house while also making extra on those who have to cancel their reservations (similar to airlines). We, unfortunately, were the unlucky couple to arrive last on a busy, Easter weekend (which is why they didn't give us a warning because their tactic is "first-come-first-serve"). I know this is something Trinity does often because you can find it in their reviews dating back several years (see a few examples below). I also know it's something they do since we confronted the receptionist the next morning with these reviews asking for a clearer understanding of "their system failure" and in her response was, "A lot of hotels do this!" A few reviews: http://www.tripadvisor.com/ShowUserReviews-g186605-d212667-r115157280-Trinity_City_Hotel-Dublin_County_Dublin.html http://www.tripadvisor.com/ShowUserReviews-g186605-d212667-r141865215-Trinity_City_Hotel-Dublin_County_Dublin.html#CHECK_RATES_CONT http://www.tripadvisor.com/ShowUserReviews-g186605-d212667-r16662664-Trinity_City_Hotel-Dublin_County_Dublin.html http://www.tripadvisor.com/ShowUserReviews-g186605-d212667-r16353013-Trinity_City_Hotel-Dublin_County_Dublin.html http://www.tripadvisor.com/ShowUserReviews-g186605-d212667-r13035313-Trinity_City_Hotel-Dublin_County_Dublin.html There are things to note in Trinity's way of dealing with this problem: -- Book another hotel (they claim to book hotels of equal quality but in our case, the hotel was under renovation and our room smelled like fresh paint. Also note: you must pay out of pocket for the less-than-equal hotel). -- Pay for your taxis to and from the temporary hotel (remember: this is not a perk since you only need the taxis because of their miscalculation) -- Offer their breakfast service, free of charge And if you question this issue then you may also get: -- An upgraded room -- Complimentary wine to your room We did not care about the breakfast, the upgraded room, or the wine. But we did ask them to discount our first night stay at the renovated hotel instead. The day manager, Jan, was EXCELLENT at listening and handled our case respectfully. She agreed to the discount and continued to apologize in hopes that this did not affect our honeymoon-high (it did). HOWEVER, their night and early morning receptionist, Pawel, almost seemed like he enjoyed this sort of thing because during our 6:30AM checkout, he tried to negotiate with us again (even though he started the conversation with, "I see you've gotten a discount"). MORAL OF THE STORY: If Trinity (or ANY hotel for that matter) overbooks your stay... then be prepared to fight them on the ethics of this. If hotels are going to charge us fees for canceling a reservation within X-time, then why should they not compensate their reliable customers when they do it without any warning? In the case of Trinity, it was clear they put "bad cop" on nights and mornings to deal with the push back they might get from their deficiency, and "bad cop" made it clear they only care about making as much money as they possibly can. TO TRINITY: I understand you have a business to run, and I'm sure you make a lot of money keeping a full house at all times, but rethink your approach when it comes to busy weekends, and definitely be ready to "eat the cost" when customers such as my husband and I are not okay with this scheme. Lastly... I work very closely with a Customer Support team, and Jan is a great example of a Manager who listens to the customer and solves their problems in a way that would have turned this experience into a 4-star. However, Pawel only thinks in black and white... and it's because of him and your history of doing this that we believe you're only as good as a 2. Cheers, Allison read more