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The Westbury Hotel was such a disappointment. The hotel is a five star hotel near Grafton Street in Dublin. The outside and entry areas are beautiful! They have truly married the aesthetic of preserving historic accents to modern finishes. Our group had (1) king room and (1) double room. We checked in at 1pm and the double room was ready; king room was ready shortly after. Overall the rooms were pretty, bedding was extremely comfortable, and they go above and beyond to give guests products, robes, slippers, etc. Why the two stars? Our double room was not in a five star condition. We found dirt and contact lenses on the floor, my sheets had makeup all over them, we found dust and a bug crawling on our phone, and our room was at the end of the hallway around a corner between a fire exit door and service cart that we were told would be left there all night. When we called down to tell staff, they said we should look to book another room type in the future as the double rooms are always in this part of the hotel. Excuse me? Multiple people had mentioned to us how much we will love the Westbury as it is a top notch hotel experience but somehow we didn't get to have that.
It was a bittersweet afternoon of tea and nibbles at the Westbury, my last afternoon in Dublin before I headed home the next day. I spent the afternoon staring out the window and being greeted by a warm and kind French waiter with a set of beautiful blue eyes and dark curly hair. His name eludes me now but his kindness left an imprint on my heart. He was so gracious, checking on me and bringing me numerous pots of hot tea. Little did he know, I was under the weather at this last tea time but I gathered the last of my energy to attend this farewell tea time. The bites were very flavorful and I took my time to enjoy each and every bite. My first tea was the Peach Oolong, which did not please my fading palate. Next I chose a Chai tea and then concluded with a sparking tea cocktail. By my last pot, I was too full to enjoy my desserts, so I took them back to my hotel for later...which turned into breakfast the next day. On an entirely separate note, upon arrival to make my tea reservation several days prior, I had a sense of deja vu - I had been here before in another life. My final tea time did not disappoint and if I'm ever in Dublin again (this life or the next) I'll certainly be back for another high tea by the window.
The location is just perfect! You walk right into Crafton street and in the middle of action. Can't go wrong and never be board! The hotel has an impressive lobby, decor, and variety of bars and restaurants indoor and outdoor sitting. Plenty of workers to assist the guests with their basic needs. Chandeliers are abundant and make the place feel and look fancy and absolutely a 4-5 start hotel. I have stayed here for business 4-5 times and have had variety rooms ranging from a single, to a queen, and even an upgraded suite. I've found the beddings and large pillows very soft and comfortable. The bathrooms are tight and not easy to use comfortably as compared to US top hotels. But again the property is old and we all know Dublin is a tightly spaced city! The breakfast quality is very good. Continental or made to order selections are wonderful plus a full table service. The biggest disappointments for me are the smallest little gym that is around specially for such top end hotel. And only open at 7am. Which is really too late for the business travelers. I had to beg them to let me in early and they made some exceptions but I found it very annoying. The other option was to go across the street and pay €10 per visit!! Finally, the cost of the hotel per night is very pricey.
This was my worst hotel experience ever! After a 6 hour flight. I arrived at 5:10am to check in. Only to be told no rooms were clean and ready for my arrival. Booked in advance on their website, also letting them know of my early check in. So I waited, had a nice breakfast & tea (great breakfast Watched the sun rise because I had to wait a full 4.5 hours to have a room cleaned and available! Didn't get into the room till 9:30am. This is totally unreasonable. No, thank you.
My wife and I stayed here in late October for three nights at the end of our week in Ireland. We enjoyed our stay but didn't feel like the high room rate we were charged was justified. Service at times was great but other times lacking. One evening the AC in our room failed. Our call down to the desk was promptly answered with someone coming up to check for user error within minutes even though it was after 11pm. When it was determined that it couldn't be fixed until the next day, they offered to bring us fans to cool off which was much appreciated. Two thumbs up. When we arrived via taxi late in the afternoon, there was no one available to assist with our bags nor anyone at all. We were not initially uncertain which was the main entrance as the hotel is tucked into a corner. Also, someone was at our door just ten minutes after check-in for evening turndown service. We asked if they could return in 10 minutes as we were heading out for dinner. After returning an hour and a half later, we discovered we were skipped. Fortunately we found someone in the other hallway and redirected them. The room itself was in good condition and comfortable. Although being just a half block off Grafton St and there being road works close by, our room was quiet. Breakfast every morning was yummy but then again service was good one morning and lacking the next. The hotel does not have a pool if that is important to you but instead gives you a letter to use one in a nearby fitness center. Not conducive to visiting in your robe and slippers. The hotel's beautiful and spacious lobby has been transformed into a restaurant. There really is no public space downstairs although they did say we could sit in the restaurant area even without ordering. The Westbury has a great location but I feel they could do better based on their room rates.
Not sure I would recommend staying here. For a "Leading Hotel of the World," they have a ways to go. The room was dated and can't compare with The Shelbourne down the street. Service at the Balfe downstairs was very disappointing. They couldn't find our reservation (ultimately they did and offered an apology), we waited over an hour for our soup course and another hour for our mains with no update as to delay. Tons of servers and restaurant nearly empty (maybe 5 tables seated). Requested room service at 7:45 am, but they knocked on the door at 7:10. Called for someone to help with bags at checkout and waited 20 min. Carpet in room was stained in many spots, Phone connection (to ask for luggage help) was so static-y we could barely hear each other. Noticed there was pastry crumb in the phone receiver. Room was quite hot and air conditioning inadequate. Having spent time recently at the lovely Shelbourne a few blocks away, it's a no brainer.
A posh hotel right off of the best shopping area of Dublin, Grafton Street. Hotel was great about arranging car service from airport (we got in very late in the evening). Upon arrival, check-in was smooth. After traveling for hours, we saw that the bar was still open and wanted to get a bite & drink before heading to bed. However, when we attempted to flag a server, they said they would get our order and never returned. After waiting around for 10 minutes, we got the hint. Headed up to the room to order room service. We were booked in a suite and its Huge. Large living room & bedroom. The bathroom was smaller than expected with only a single sink. Room had a fancy Nespresso (I have one at home, but this one took me a little longer to figure out how to use). There's a stocked minibar, if you need a snack while waiting for room service. The sandwich from room service was delicious. The best part of this hotel is the convenience to the shopping, restaurants, etc.
The location can't be beat. It's literally on Grafton St. The service was good. A long line to check in but I didn't mind after I saw the yummy chocolates they leave in your room in the afternoon. The restaurant was a little pretentious except for one waitress that made us laugh and didn't take life too seriously, just my kind of people. The lounge is fun. Music. Great whiskey. Great ambiance. Room was spacious. But the bathroom was not. I chose a king size bed kind of room. The gym was awful. That's the picture. If you want something better you can walk a few blocks but guests of the hotel still have to pay. I won't choose this hotel if I go back to Dublin. I'll try the Shelbourne. We went there for tea and service was much better. Still a little pretentious. Or maybe I'm too.... what would be the word?
The Westbury is luxurious, beautiful, and optimally located; could easily walk anywhere. Nestled in the heart of Dublin, surrounded by great attractions, delicious food, and charming scenery. The staff were super friendly and helpful. The concierge booked a couple tours and gave us great restaurant recommendations. Beautiful, modern, and perfectly located.
Stayed at the Westbury for 4 nights and the stay was extremely enjoyable. The staff were very attentive and helpful. We arrived at 6 am and our room wasn't ready but the staff worked very hard to get us a room within a couple of hours. Breakfasts were excellent and again the staff was quick to answer any questions that we had. The room was very comfortable and had plenty of space for luggage and still be able get around the room. Turndown service at night was an added touch. Location is perfect just about two blocks from Grafton street with easy access to O'Connell Street. Definitely will be staying there again if we return to Dublin. read more
1 year ago
Review about The Gallery, Afternoon Tea: Love!! Visited twice now, once in 2018 and now in 2025. Great service, tea selections, and ambience. A must!! read more
2 years ago
The Westbury Hotel was such a disappointment. The hotel is a five star hotel near Grafton Street in Dublin. The outside and entry areas are beautiful! They have truly married the aesthetic of preserving historic accents to modern finishes. Our group had (1) king room and (1) double room. We checked in at 1pm and the double room was ready; king room was ready shortly after. Overall the rooms were pretty, bedding was extremely comfortable, and they go above and beyond to give guests products, robes, slippers, etc. Why the two stars? Our double room was not in a five star condition. We found dirt and contact lenses on the floor, my sheets had makeup all over them, we found dust and a bug crawling on our phone, and our room was at the end of the hallway around a corner between a fire exit door and service cart that we were told would be left there all night. When we called down to tell staff, they said we should look to book another room type in the future as the double rooms are always in this part of the hotel. Excuse me? Multiple people had mentioned to us how much we will love the Westbury as it is a top notch hotel experience but somehow we didn't get to have that. read more
2 years ago
It was a bittersweet afternoon of tea and nibbles at the Westbury, my last afternoon in Dublin before I headed home the next day. I spent the afternoon staring out the window and being greeted by a warm and kind French waiter with a set of beautiful blue eyes and dark curly hair. His name eludes me now but his kindness left an imprint on my heart. He was so gracious, checking on me and bringing me numerous pots of hot tea. Little did he know, I was under the weather at this last tea time but I gathered the last of my energy to attend this farewell tea time. The bites were very flavorful and I took my time to enjoy each and every bite. My first tea was the Peach Oolong, which did not please my fading palate. Next I chose a Chai tea and then concluded with a sparking tea cocktail. By my last pot, I was too full to enjoy my desserts, so I took them back to my hotel for later...which turned into breakfast the next day. On an entirely separate note, upon arrival to make my tea reservation several days prior, I had a sense of deja vu - I had been here before in another life. My final tea time did not disappoint and if I'm ever in Dublin again (this life or the next) I'll certainly be back for another high tea by the window. read more
1 year ago
The location is just perfect! You walk right into Crafton street and in the middle of action. Can't go wrong and never be board! The hotel has an impressive lobby, decor, and variety of bars and restaurants indoor and outdoor sitting. Plenty of workers to assist the guests with their basic needs. Chandeliers are abundant and make the place feel and look fancy and absolutely a 4-5 start hotel. I have stayed here for business 4-5 times and have had variety rooms ranging from a single, to a queen, and even an upgraded suite. I've found the beddings and large pillows very soft and comfortable. The bathrooms are tight and not easy to use comfortably as compared to US top hotels. But again the property is old and we all know Dublin is a tightly spaced city! The breakfast quality is very good. Continental or made to order selections are wonderful plus a full table service. The biggest disappointments for me are the smallest little gym that is around specially for such top end hotel. And only open at 7am. Which is really too late for the business travelers. I had to beg them to let me in early and they made some exceptions but I found it very annoying. The other option was to go across the street and pay €10 per visit!! Finally, the cost of the hotel per night is very pricey. read more
2 years ago
4 years ago
This was my worst hotel experience ever! After a 6 hour flight. I arrived at 5:10am to check in. Only to be told no rooms were clean and ready for my arrival. Booked in advance on their website, also letting them know of my early check in. So I waited, had a nice breakfast & tea (great breakfast Watched the sun rise because I had to wait a full 4.5 hours to have a room cleaned and available! Didn't get into the room till 9:30am. This is totally unreasonable. No, thank you. read more
9 years ago
My wife and I stayed here in late October for three nights at the end of our week in Ireland. We enjoyed our stay but didn't feel like the high room rate we were charged was justified. Service at times was great but other times lacking. One evening the AC in our room failed. Our call down to the desk was promptly answered with someone coming up to check for user error within minutes even though it was after 11pm. When it was determined that it couldn't be fixed until the next day, they offered to bring us fans to cool off which was much appreciated. Two thumbs up. When we arrived via taxi late in the afternoon, there was no one available to assist with our bags nor anyone at all. We were not initially uncertain which was the main entrance as the hotel is tucked into a corner. Also, someone was at our door just ten minutes after check-in for evening turndown service. We asked if they could return in 10 minutes as we were heading out for dinner. After returning an hour and a half later, we discovered we were skipped. Fortunately we found someone in the other hallway and redirected them. The room itself was in good condition and comfortable. Although being just a half block off Grafton St and there being road works close by, our room was quiet. Breakfast every morning was yummy but then again service was good one morning and lacking the next. The hotel does not have a pool if that is important to you but instead gives you a letter to use one in a nearby fitness center. Not conducive to visiting in your robe and slippers. The hotel's beautiful and spacious lobby has been transformed into a restaurant. There really is no public space downstairs although they did say we could sit in the restaurant area even without ordering. The Westbury has a great location but I feel they could do better based on their room rates. read more
3 years ago
4 years ago
Not sure I would recommend staying here. For a "Leading Hotel of the World," they have a ways to go. The room was dated and can't compare with The Shelbourne down the street. Service at the Balfe downstairs was very disappointing. They couldn't find our reservation (ultimately they did and offered an apology), we waited over an hour for our soup course and another hour for our mains with no update as to delay. Tons of servers and restaurant nearly empty (maybe 5 tables seated). Requested room service at 7:45 am, but they knocked on the door at 7:10. Called for someone to help with bags at checkout and waited 20 min. Carpet in room was stained in many spots, Phone connection (to ask for luggage help) was so static-y we could barely hear each other. Noticed there was pastry crumb in the phone receiver. Room was quite hot and air conditioning inadequate. Having spent time recently at the lovely Shelbourne a few blocks away, it's a no brainer. read more
11 years ago
A posh hotel right off of the best shopping area of Dublin, Grafton Street. Hotel was great about arranging car service from airport (we got in very late in the evening). Upon arrival, check-in was smooth. After traveling for hours, we saw that the bar was still open and wanted to get a bite & drink before heading to bed. However, when we attempted to flag a server, they said they would get our order and never returned. After waiting around for 10 minutes, we got the hint. Headed up to the room to order room service. We were booked in a suite and its Huge. Large living room & bedroom. The bathroom was smaller than expected with only a single sink. Room had a fancy Nespresso (I have one at home, but this one took me a little longer to figure out how to use). There's a stocked minibar, if you need a snack while waiting for room service. The sandwich from room service was delicious. The best part of this hotel is the convenience to the shopping, restaurants, etc. read more
2 years ago
The location can't be beat. It's literally on Grafton St. The service was good. A long line to check in but I didn't mind after I saw the yummy chocolates they leave in your room in the afternoon. The restaurant was a little pretentious except for one waitress that made us laugh and didn't take life too seriously, just my kind of people. The lounge is fun. Music. Great whiskey. Great ambiance. Room was spacious. But the bathroom was not. I chose a king size bed kind of room. The gym was awful. That's the picture. If you want something better you can walk a few blocks but guests of the hotel still have to pay. I won't choose this hotel if I go back to Dublin. I'll try the Shelbourne. We went there for tea and service was much better. Still a little pretentious. Or maybe I'm too.... what would be the word? read more
8 years ago
The Westbury is luxurious, beautiful, and optimally located; could easily walk anywhere. Nestled in the heart of Dublin, surrounded by great attractions, delicious food, and charming scenery. The staff were super friendly and helpful. The concierge booked a couple tours and gave us great restaurant recommendations. Beautiful, modern, and perfectly located. read more
8 years ago
Our stay was amazing. Go to their bar, Side Car, for an after dinner drink. The bartenders are amazing! I asked for a New York Sour, which wasn't on their menu, but they still made an amazing drink. The staff here is top notch. The beds are super comfortable and the location is great. 20 minute walk to Guinness and 5-10 for local attractions. After spending the night at Side Car, the breakfast is clutch. read more
4 years ago
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12 years ago
Sooooo, we were using Trip Advisor to choose between the top two hotels in Dublin and the decision was between the Westbury and The Merrion. WOW - am I happy I opted for the Westbury. It was central. Like REALLY central and we had a blast walking all over the place. Plus you're right in the center of Grafton so you really can't beat it for awesome food options like Carluccios (see my review here: http://www.yelp.com/biz/carluccios-dublin?hrid=hyj38y5C2QiOQoYaUWNP-g#src:self) and Little Ass Burrito (see my review here: http://www.yelp.com/biz/little-ass-burrito-bar-dublin?hrid=UrUtUFD-cJBfRgJVfb7nXw#src:self). Turns out the Merrion is waaaay out there (over a km walk from major attractions) and we found out when we went to visit for lunch. You can check out that review here: http://www.yelp.com/biz/the-cellar-restaurant-dublin?hrid=dH5cDRaypnFUXrN8SO_zEQ#src:self We had a great suite overlooking Grafton and they helped to make it special with a fruit basket, bubbly and tasty desert on our first evening's arrival. Definitely opt for the studio suite or above - the added room was excellent. Though do watch your step hopping out of the shower! (It's quite high up.) The only downside of the Westbury was Wilde The Restaurant. While we never tried it for dinner (just far too many incredible options in the Grafton area) Wilde for breakfast was quite underwhelming for breakfast. The Irish breakfast my husband order clearly sat under the heat lamps in the kitchen for far too long. And, getting a side of toast seemed to be a Herculean task. The French lady managing the place could use a good happy pill too. Her attitude was....lacking positively, let's say. Added bonus to the Westbury: talk with the bellhops and door men. At first they seem the epitome of professionalism (and they are), but spend a few moment chatting and they will give you both the local and insider tips for exploring Dublin. read more
16 years ago
7 years ago
Love this hotel. It's right in the heart of downtown Dublin, lots of great shopping and food in walking distance. The food in the hotel is AMAZING!!! Love the breakfast buffet and the fresh backed bread and everything else is very tasty and healthy! I could taste the freshness!!! read more
12 years ago
Stayed at the Westbury for 4 nights, the room was spacious and nicely decorated, the bed was comfortable and had soft linens. The staff was friendly and the reception always manned. The breakfast was a delight, the food extremely tasty and the seating nice and comfortable. Not really anything to complain about, except perhaps the price in the minibar which was absurd, as it always is. read more
Review is based on the bar, not stayed here as a guest. As you enter the hotel, the staff are on point to welcome you and help you with directions. Wanting just a drink, we made our way to their marble bar and again, greeting was all very professional and polite. Within a minute we were offered seats directly at the bar, perfect given it was just the one drink. Drinks are of the finest ingredients, with high end mixologist doing her thing. I really enjoy this bar as a sit back, relax after some shopping up/down Grafton Street. Cause you know what, sometimes it really is nice to be in a well refined place and yes, it's pricey but it's the nice experience you're paying for and staff who will bend over backwards to ensure your satisfied read more
17 years ago
The Westbury hotel is a 5 star hotel located just off Grafton St, beside the aptly named Westbury mall...Hmm, I wonder why they called it that. As I live in Dublin, I have no need WAHTSOEVER to stay here, but I have been here a few times for coffee. It's quite nice. I was never blown away by it, and was quite surprised to hear it was 5 star, but I guess maybe I haven't experienced quite what makes it a 5 star hotel - ie the service, rooms, food etc. It'd be a nice spot to brig your mom or granny for a cup of tea after a hard days shopping. read more
5 years ago
This place is pricey as hell, we're talking 9 blips for a glass of vino pricey, but it's also so lovely to sit in for a drink. The big foyer upstairs is massive and calm, the staff are attentive and on the ball and you always get a spicy, nutty mix to nibble on with your bevvys. It's a nice little escape from the bustling bars in that area and they have a full and yummy looking range of cocktails for anyone who is particularly thirsty. Oh, and Winter is the perfect time to visit, as they have a cosy roaring fire to sit next to - always a plus. read more
12 years ago
Beautiful hotel right in the middle of all of the action of Dublin. History was all around. Shops, pubs, restaurants all within walking distance. Nothing was more than a five minute walk. Rooms was well suited, modern amenities, and very clean. Courteous staff was alway helpful. The lounge bar was cool combination of laid back swank. Was a bit difficult to get our rental car back to the hotel with all the pedestrian and one way streets.... Otherwise I would easily stay here again on our next visit. Well worth the $. read more
14 years ago
14 years ago
The rooms were comfortable, clean & quiet. The staff were accommodating & welcoming. The lobby area was very nice & they set up a nice tea in the afternoons & have a late night bar service as well. This hotel is in a great location & it is easy walking distance to the Temple Bar District as well as surrounded by shopping, theaters & restaurants on Grafton St & the surrounding streets & historic landmarks. I would definitely stay here again on a trip to Dublin. read more
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