We first stumbled upon Trendmaker Homes upon visiting their new community at Headwaters. The community is a great location with stunning views of the Hill Country. We loved the homes and decided to move forward with the purchase of a new construction. Bert, our sales consultant was a joy to work with. He did a great job of making sure we got every customization we could ask for. This all changed when new management was introduced. It also forced Bert to resign. From the point forward our experience changed dramatically. Bert was kind enough to let us know in advance that he was leaving, but I was surprised that Trendmaker did think to contact us in advance to let us know that there would be a change in management and ensure that the transition would go smoothly. What happened instead was the Rhonda sales consultant, Rhonda, gave my real estate agent a call to ask what is going on with the home. Baffled my agent said that she should know not him. Rhonda also calls me to ask what is going on with the house and she repeated what Bert had already told, which was that they could no longer provide customization. Keep in mind that my wife and live in California and have already made two trips to Austin to finalize the customization of this home. Thus we were a bit stunned at the nonchalant attitude expressed by Rhonda when we told her we would not move forward without the customization that Trendmaker agreed to provide us. Rhonda said she would provide us a cancellation order. My wife asked if I received it but it turned out that Rhonda has put in random emails and sent the info to the wrong people. We asked her to correct this to avoid sending personal information to strangers. If that wasn't crazy enough she misspelled the email the second time and once again likely sent the info to the wrong person. The lack of attention to detail is stunning. We asked for our earnest money to wired back to us. However, Rhonda said they couldn't do that and it would 3 weeks to get our money back. That is funny to me because we wired them the money and they needed it very quickly to secure the lot. They couldn't provide us with the same courtesy. A week later I get an email from their electrical contractor. He is following up on some custom work. I was surprised that Trendmaker didn't even notify him of the cancellation. I asked Rhonda to let all the other contractors know because it wasn't my job to do that. I'm not sure if she did because I never received and apology or response from her. Speaking of a lack of response. We wanted to install a pool during construction to make it easy. Trendmaker only allows you to do this with one of their vendors, Laguna Pools. Jeff met with us to talk about our options and then basically stopped emailing us. To this day I still don't know what happened. My suggestion is to avoid using this new home builder. They have poor management, lack of attention to detail, and disgraceful customer service. read more

Trendmaker Homes Austin - Home Developers Near Me

Lies from everyone - Site Manager David lied about repairs being done from both our framing inspection as well as our pre close inspection. Our sales rep Matt kept reassuring us that everything would get done. He is just as involved as David. The number of sorry excuses we got during our build process still boggles my mind. Don't buy a one of their homes unless you want to deal with the shaddiest group on this planet. Paid over 400K for a 150k quality home. read more

We shopped around a few builders and felt Trendmaker gave the best pricing for what they offered. We have been living in our home roughly a year and love it! I was guarded the whole process to make sure things were done right, and their team hit it out of the park at every turn. Big thank you to our sales rep Matt Duessing and project manager Brett Lain for everything you did for us! read more

Kristen is awesome she has been super helpful and responsive during the home building process. I'd I could buy two homes, I would do it again! read more

I wished to give zero stars for this builder. Major design issues with drainage even on a million dollars home. No care for the customer or take initiative to fix the issues. I would NOT recommend Trendmaker. read more

My wife and I came to Austin area over a long weekend to zero-in on a neighborhood to buy/build a new home. We visited Palmera Ridge in Leander and had a pretty deplorable experience. We were greeted by a cold, judgmental, snarky sales representative for this builder. She presented herself in a (I'll stop just short of calling it unprofessional) manner - leading to a bizarre, awkward exchange. Like damn, chill, we're trying to buy a house. My wife and I looked at each other and said, "let's just go." I'll give her the benefit of the doubt and assume she was just having a bad day, but damn that was sour. Sometimes you just don't jive with people, and you know right away. We moved on and later found our dream neighborhood where we moved forward with a lot and plan in Travisso. I wish her the best of luck and hope she can take this constructive feedback and build on it leading to better customer engagements in the future. read more

I love the Rancho Sienna area and the home I built there. I've also had a great experience talking with Chesmar and Perry homes sales person in this subdivision. read more

If you plan to purchase a Trendmaker Home and expect to get anywhere near Trendmaker's advertised build quality, be prepared to work as hard or harder than Trendmaker employees and their subcontractors. Attention to detail is lacking. The quality of my new home is poor throughout. The main exterior columns were construction off center. Uneven paint coverage on trim and doors. Dirt and debris embedded throughout the paint of trim and doors, along with chips and scratches in the wood. Uneven wall tiles. Chipped floor tile. In the kitchen, there is a floor tile that was notched incorrectly. Instead of cutting another tile, the incorrect tile was installed, leaving a large gap of the corner of a kitchen cabinet. Wrong color grout that was skim coated to make it appear the correct color was used. Almost immediately, this skim coat of grout began chipping off. Incorrectly installed floor tile with large gaps between the end of the tile and the baseboards (some exceeding 1"). Bowed and out of plumb walls. Sloppy caulking. Too much caulk was applied in many areas, particularly around the baseboards and around the bottom of door opening trim - a failed attempt to hide the thick parameter grout lines. Grouted caulk that is intended for tiled areas was used to caulk nail holes and nicks in cabinetry. Cabinets that are out of plumb. Paint splatter throughout -- splattered on all tiled floors, in grout lines, counter tops, mirrors, and light fixtures. Wall texture over-spray onto to trim and molding around doors, then painted over. Wall texture not completely knocked down in many areas (particularly in wall corners). There is also a leak under the sink in the master bath. During the construction of my home, I raised many of these issues to Trendmaker. I was constantly reassured by Trendmaker that these issues would be taken care of. Instead, very few items were repaired. Instead, problem areas were covered up, typically with more sloppy paint and caulk. We are pleased with the location of our home, Highlands at Mayfield Ranch, and the layout. The downside is the quality of finishes, especially the finishes that we paid extra for, and lack of detail by Trendmaker. Our home was also completed three months behind Trendmaker's originally quoted build schedule. The time and energy which we have spent over the past six months attempting to hold Trendmaker accountable for their poor workmanship have been exhausting. When every I brought an issue to Trendmaker's attention, there was always push back and/or an attempt to cover up the issue with more low-quality workmanship. My advice is to do extensive research on Trendmaker's and take a very close look at the quality of their completed homes. Then go visit a competing building and inspect the quality of their homes with the same scrutiny of their quality. I'm sure you'll find as I did that nearly all builders that compete near Trendmaker's price points provide better quality homes. If you decide to purchase a Trendmaker home, build new and be prepared to visit the work site frequently to detect inferior workmanship early and attempt to have resolved. If you wait until the end you are guaranteed to be overwhelmed and disappointed. And the scariest thing is the quality of the workmanship that is unseen but may come to haunt you years from now. read more

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Buyer Beware: TRENDMAKER HOMES Purchased home less than a year ago. Have been battling with them to get proper drainage in our yard that we paid and additional premium for. We have been put off, swept to the side, treated like third rate customers. This is part of a Friendswood Development that is less than developed. Nobody wants to step up, satisfy their customers, nor take responsibility for the additional costs inflicted on buyers for issues that should have been taken care of prior to any sales or immediate thereafter. read more

Trendmaker Homes Austin - Trendmaker says drainage is not their problem even though I have documentation indicating they would take care of the problem. - Home Developers Near Me

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We worked with Matt Duessing and had a wonderful experience. Design a build process was a dream. Just have to know what to expect. Loved this experience so much. read more

Overall poor experience, poor communication, no follow up. Would not recommend this company. Worse business practices. Need to swap out management asap. It's a joke. read more

My problem is more about the products and sub contractors they use. CHEAP carpet, HORRIBLE CABINETS, Cheap appliances.

I have had nothing but positive experiences with Trendmaker Homes when we purchased our new home in Houston. We had lots of change orders and a couple minor issues and they were perfectly professional, accountable and dependable. Not to mention, we love our open floor plan, kitchen island, hardwood floors and other features that actually came standard in some instances. read more

This review is a bit long, but it would be worth your while to read if you are considering a Trendmaker home, not necessarily to sway your decision but perhaps to raise your awareness of what you are getting into and to alert you as to some of the things you should be looking for. We have experienced pretty much every common issue that can occur with a new home: - A water main that burst out of the meter due to installation at too large of an angle. - A garage door that would not open or close due to one of the wires behind the wall being hit with a screw - A front door that was difficult to open/close and created an extremely loud whistle when it was windy - Window that leaked water due to an improper seal - Windows that are drafty due to improper installation - Window that broke due to house settling - Door that would not close due to house settling - Water leak in the roof around the plumbing vents - Water leak in the roof due to improper installation of the flashing - Circuit breakers that randomly trip, without anything being plugged in - Lights that overheat and turn off - Drawers that open on their own in the kitchen - Improper installation of the dishwasher so that it doesn't drain the water - Settling cracks and nail/screw pops - Missing exterior lights - Grout cracks - Subfloor boards raising up - A hump that has formed in the garage floor - Drainage issues in the backyard - Dead tree in the front yard - Settling issues in the backyard due to improper back-fill on the sprinkler lines -Settling cracks in the brick - Drawers in the bathroom that don't open due to the rollers being painted over - HVAC vents that are not connected to the furnace/AC creating large zones of temperature differentiation - Plugs that have no electricity supplied to them -Furnace wire with the insulation worn off and the bare copper conductor exposed with the wire trapped in the fan Individually none of these problems are that big of an issue. The frequency of issues we have is a little be alarming and demonstrates an overall problem with management of subcontractors and Quality Control. With such a high frequency of problems that are visible or easy to observe it is somewhat terrifying to think of what other shortcuts were taken, mistakes were made or poor-quality products were used that I am unable to observe. The thing that is extremely disappointing is the response from Trendmaker regarding the issues, for some the response has taken only a matter of a day, but for most the response has taken at least a month and in some cases warranty items have been open for more than 5 months with no action. Also in some cases like the drawers that randomly open in the kitchen they have come several times to "fix" the issue but each time they just tighten the screws to apply friction, the friction then holds the drawer from opening on its own, but it makes it difficult to open and close the drawer when you actually want it to open or close and then of course after a month or two the friction wears off and we are back to square one. The other part of the response that is disappointing is when you get into the "fine print" of the warranty, for example we have windows that were installed improperly, however it was not possible for me to observe this until the weather was sufficiently cold that you could feel an unusual amount of cold air entering the home around the window, Trendmakers response was that I am responsible for the cost to remove and re-install the shutters to have the window fixed as they are aftermarket. From my perspective this would make sense if the issue was related to settling and outwith the direct control of Trendmaker or their subcontractors, but because the problem is workmanship and or competency related on the part of the window installer the defect was introduced by Trendmaker and/or their subcontractors and therefore they should be accountable for the reasonable costs to correct the defective installation, which would include removal and re-installation of shutters which are a pretty standard aftermarket product. Ideally Trendmaker would have performed a thorough inspection of the home and would have had the expertise to observe this defect without having the cold weather that was required for a non-expert such as myself to observe the defect. If you are in the Houston area and looking to purchase a home, I doubt you will find much differentiation on the build quality, as they pretty much all use the same labor pool for the construction, but I would recommend you find a builder that will provide you much better support after your purchase, respond to defects in a much more efficient manner and accept accountability for defects that were introduced into your home as a result of their own or their subcontractor's actions. Trendmaker is your friend during the purchase of your home, but they will soon become a constant source of headache when in comes to after sale service and repair. read more

I have to give it a 1 star in order to leave this review. We have been in our new home since 12/27/2018. Since then, we have had several issues with the quality of our $525,000 home in Georgetown, TX. One thing to point out before I start the review is that we did have a 3rd party inspection done, but this couldn't have been avoided before hand because the walls were put in after. They will NOT repair the water damage caused by improper installation by their plumbing subcontractors. Their warranty department refuses to assist with any repairs. The plumbing was done with electrical tape and hole punctured pipes from nail guns. No proper manifold was put in place hence why the water damage continued. We have experienced severe backflow in two of the three full bathrooms as well as overflowing toilets in the same two bathrooms plus the half bath. This is caused to improper connection to the city drain and material from the contractors cleaning their instruments in our pipes which is causing backflow issues. By the way Trendmaker keeps asking for our video footage that we had another plumbing company do and cost us quite a bit to have done. They will not receive it until I get reimbursed back for the cost of the work done by the 3rd contractors. Next, the pipe behind the master shower stall has been slowly leaking since we moved in but became noticeable about the 3rd month (March 2019). We notified ProHome (warranty company) and Trendmaker about the above issues and they will only replace the hole in the wall where they replaced the leaky pipe. The entire wall plus the ceiling and the floor need to be replaced because of the water leaking over a long period of time. The wall shows mold damage and the plaster has created huge long water stains. Everyone seems to care but here we are in July (5 months later) and nothing has been fixed or repaired. I would never recommend this company to anyone! Buyer beware! Their products they offer are cheap at best. They argue about everything. It amazes me that we are liable if we don't move into the house when it isn't complete, but they aren't held to the same. Don't sign anything with them as you have no standing with them. read more