Last year I brought my car into Tremont Auto Body in Everett to fix some front-end damage due to their location near my home. They took into account what I wanted to/didn't want to do in order to safely repair my older vehicle. I had no problems and found Bill and John to be honest, hard-working fellas. They were respectful of my time and of my need to have my car to work as a psychiatric visiting nurse. I received great, friendly service at a reasonable price.
Earlier this week, I called because I was having problems with my driver's side door latch mechanism, making it impossible to fully close the door and drive safely. I called to see if he could take a look at it and he said he could see it that afternoon to evaluate the problem and see if it would require any parts. When I brought it over (with my door rigged shut), he told me he could probably fix it then. I realized I'd left some special screws at home and, even though I lived only a 10-15 minute walk away, he spent time looking to see if he happened to have the right screws in the shop already. When he didn't, he apologized that he couldn't leave the shop at that moment to drive me the short distance to my home. He was a sincere gentleman about it. I got the screws and he fixed the problem so it would function safely.
Bill was actively working on my car (in front of me) for at least 30 minutes. When he was done he said he wouldn't charge me for it, joking that most of the time was spent w/ me walking home. While it was a relatively simple repair, his benevolence was truly unwarranted.
From my experience, Tremont Auto Body is an honest, knowledgeable small business run by straight-forward, good-hearted folks. read more