The team at this dealership truly sets the standard for how the auto industry should operate. I…read morebought a low-mileage Mercedes AMG from them back in 2021 and have done all my service there ever since--not just because they're honest and transparent, but also because the car was still under the original manufacturer warranty. Since I had bought it slightly used, I confirmed with the original salesperson--casually, over text--that it was covered by the Certified Pre-Owned (CPO) extended warranty. Fast forward a few years, and I brought the car in for a repair that should have been covered under that warranty. That's when we discovered the vehicle had never actually been certified. It was a genuine mistake, but what happened next is what separates good businesses from great ones. Without hesitation--and without me even asking--they stepped up and covered the repair out of pocket. They had every right to push it back on me, especially knowing I wasn't in the market for another Mercedes anytime soon. But they chose to do the right thing, simply because it was the right thing. I've dealt with many dealerships over the years, and very few operate with this level of integrity. Wagner has earned a customer for life. The big dealer groups that dominate the region could learn a thing or two from this quiet gem on Route 9 in Shrewsbury.

1 year, to the day, and the same exceptional service at MB Shrewsbury…read more First class and professional staff make visiting a pleasure.

Doug is an awesome mechanic and although this local shop is small, they have the ability to do many…read morerepairs. They are personable and truly take care of people and make you feel like you have known them since you were kids... I had an emergency and they came to my parking lot and helped me right there and this allowed me to get to work on time. I can not say anything bad about them and would highly recommend them for your vehicle repair needs...

Neighborhood Wrench (NW) told me I needed an engine and assured me that my 21 year old car was "In…read morepristine condition" and worth having it done, so I ended up agreeing to it. When I picked up my car, Doug gave me a invoice with extra parts that I paid for that were NEVER discussed with me and were working fine. Doug called me sometime later to see how my car was running. I thought that was odd, but I told myself he was just being nice and I told him it was running ok. A few days later, my engine light came on and it started running horribly. I thought I had developed another problem with my car. Some time after that, Doug called me again. The first time he called me I told him my car was running ok, so I thought it was really odd he was calling me again. I did not answer his call. I then discovered my car was misfiring on the #6 cylinder because they installed two #1 ignition wires on my engine, one on the #6 cap and plug that was also badly cracked. I had also put brand new plugs in my car right before I took my car to NW, and I also discovered that the plugs in my engine were burnt and rusted. They were not my new plugs. Have you ever had your car repair shop call you once after you picked up your car? How about twice? Is it possible that Doug was calling me because he was expecting my car to malfunction so he could have me bring my car back to him to "fix?" Doug said this is ridiculous. Is it? Doug wrote on my invoice that all new parts were put in the replacement engine, and he told me that all old parts in the replacement engine were removed before installation. They were not. Doug also told me that I needed a new radiator because it was full of rust. I looked in it after I found the cracked wire and rusted plugs, and it was full of rust. See photo. Doug told me that not transferring my plugs was "AN" honest mistake and that my car was running perfectly when it left their shop and I was "misinformed" if I thought that putting "wires" (one wire, not two, and badly cracked-see photo) in the wrong order would cause my car to malfunction after driving it for some time. It did! "AN" honest mistake is one mistake, not five: 1 They did not transfer my new plugs into my replacement engine. 2 They did not take the old parts out of the replacement engine and left the old plugs in it. 3 They installed an incorrect wire in the wrong firing order. 4 The wire was badly cracked. 5 They replaced my radiator because it was full of rust and it was still full of rust. Doug's explanation in his own words for installing parts he never discussed with me: "Your upset that we replaced parts without talking to you, this was all part of doing the job properly so we can stand behind it." "your plan was to keep the car running as long as possible, as such it was the obvious thing to do." The OBVIOUS thing to do was to talk to me first! It is my car, my money my decision, not yours! Doug replaced my clutch and tried to make me feel that spending $648.55 for clutch parts that has nothing to do with how the engine ran and was working fine, was a deal because he "only" charged me for parts. ONLY?? I had no idea if he did or didn't charge me labor as he did not list labor charges per parts installed on my invoice. After the AGO contacted Doug, he produced the breakdown of labor for my parts, and just as I suspected, he DID charge me labor for my clutch! NW charged me for a clutch, water pump, cap and rotor, gaskets, seals, manifold, thermostat, and I paid $1,031.75 for a fuel injector and bracket, all without discussing any of it with me. I think he saw me as an easy mark because I am a woman in my 60's, and he knew he was highly recommended to me and I trusted him. Doug wrote on my invoice that my replacement engine with "88k" miles was documented, but when I requested that documentation, I was told Rick must have done it as Doug didn't know anything about it or have it, but he could give me the receipt from the junk yard. When I called and asked him for the junk yard receipt, he told me he had "just cleaned house" inferring that he threw it away, and then ignored my other attempts to get it. He did send me the receipt after I sent him a certified letter, and the receipt does not indicate mileage. I believed that the new replacement engine would increase my cars resale value, but I spent thousands on an engine and I did not get any documentation on it or proof it actually has 88k miles on it. Doug was the one who gave me the bill. I am assuming he prepared it and or read it before giving it to me, and if they don't actually have any documentation, why was it written on my invoice? Fraudulent Business Practices? When I told Doug I would talk to Rick, I was told that I couldn't because he doesn't work there anymore. Really?? Aren't they related? Doug did reimburse me for my spark plugs and nothing else, but I now don't believe I even needed an engine in the first place.

This was the fifth vehicle that our family has purchased through Lamoureux Ford.All five times we…read morespecifically dealt with one salesman, Mark Kokansky "Ko Ko"And let me say this that he is Awesome.He is professional,kind and adhering to our needs for the vehicle that we were interested in. In the end we drove away in Awesome Ford F- 150 in the bugget that We wanted . Thanks Ko Ko And Lamoureux Ford for all that you do for your Customers .I'm so pleased with our truck i wrote this Slogan If you live in New England and you want to survive Get yourself a Ford F-150 Four Wheel Drive!

Sales are awesome I would recommend them to anyone!!!! I have bought my last 3 cars from them…read more Service is a different story. Will never use them again. The other day wife waited 2 hours for oil change with appointment. They said the brakes needed to be done. It would be a two hour job i've been waiting here since nine this morning .

A wonderful job on my jeep Grand Cherokee!…read more Chris did a great job! Handsome too. ~ Darin

Don't waste your time and money!…read more Dropped my car off last week for 2 things. 1st issue--"First of all you need a software update. We can't work on the transmission without that. You need to take it to a dealership." (Weston Automotive) Dealership--"Your software is up to date. And even if it wasn't up to date, they should have been able to tell you what was wrong with the transmission and mix it." (Yes, the dealership correctly identified the problem.) 2nd issue for noise coming from around my tire. Weston Automotive said, "No noise detected. We couldn't hear anything and didn't see anything that needed repairs." Dealership--you urgently need a new control arm! Moral of the story--these mechanics are lazy. They didn't want to figure out what was wrong with my car. Probably because I dropped it off on a Thursday and they decided to close on Friday due to "lack of staff available." They just wanted a long weekend without my car staying there the whole time. What a waste!

The New Name is Waltham Auto Body, still located at the same address. For the first time, stopped…read moreby last week to get an estimate. Gary, The Manager I spoke with was polite, Friendly and professional. Gave me the reasonable price and was able to even get it fixed this week. His staff is experienced and welcoming. They even washed my car and now it looks almost new. I'm truly pleased with their work and will recommend them to friends and family. Thank you Gary and everyone else at Waltham (Watch City) Auto-body.

Both times I've been here, the place was a pig sty. That's not a good sign, keeping a shop that's…read moreconsistently filthy and disorganized. They were sanding cars right out in the open, and the dust was getting all over not only their staff, but also their customers, including me. Gross. The front desk is run by a toothless, demented old fart with a sour attitude, who insists that you pay in cash, but refuses to make change. I wouldn't trust these clowns to repair my daughter's kiddie car, let alone to straighten a frame for me. Do yourself a favor, save yourself the arguments and the headaches, and avoid this place.

Neal and his people at Village Auto are a high-performance team in every aspect of their field. I…read morevalue them most for their great skill at problem diagnosis,...I know I can trust their judgement on any technical issue. But maybe even more impressive is their great skill at human relations. My wife and I always feel the care and respect with which they approach each interaction...I just hope they know how much we respect and admire them in return. Dave Smith, Holliston, MA

I have been experiencing my car has ABS and BREAK lights coming on the dashboard, so I have been…read moretrying to have those lights gone staying unlit, but my first attempt it have it fixed was no avail from a mechanic in Newton, so I stopped by the Village Auto in Holliston and asked around whether they know how to fix the problem, mentioning that someone was already tried to fix it but could not. Having the lights coming on poses danger on the sleek road condition in winter time, so I wanted to have that taken care of before the winter arrived in October, 2022. I wanted to make sure that they can fix the problem this time. Upon my asking so, Neil assured me that they know how to fix it because his assurance was important for me. I took the word for it from Neil, and I brought the car on the scheduled date when I went to ask the question. Neil charged me about $1700 including fee for fixing a break problem. After picking up the car making sure that none of the lights coming on, I brought the car back home, the lights would come back on and staying lit. The story follows is more than six or seven times of me bringing the car back to Neil's repair shop to make the lights go away because Neil did a temporary fix and he kept his fingers crossed hoping it has been fixed: the bottom line is Neil and none of the other mechanics know how to fix the issue once and for all. Apparently, Neil and his crews made a promise on lack of skills to fix it. I am seeking to get the refund for the money spent because it ain't fixed still more than one year and ten months. Neil seems like a nice person, but he needs to get a clear picture of their technical know-hows and give customers proper guidelines.

I'll make this simple. Honest shop who tells it like it is,…read morethey will explain everything to you in layman's terms and ensure you make an informed decision. From my interactions they will not do any work on your car unless they deem it necessary. My wife's Jeep had a light pop on for about 2 weeks, we brought it in expecting to pay hundreds.....Dave explained everything to us, said nothing really needed to be done as it wasn't a safety issue (which is top priority) light went off on its own, hasn't come back on since and we didn't get charged a dime for the diagnosis or the conversation. Its nice to have an honest mechanic in the neighborhood as bad ones are a dime a dozen. Highly recommend R & R Auto Repair.

I had R&R change a water pump for me and I was really happy with the work that David the owner did…read more After driving just under 15,000 miles the water pump died again and I bought my vehicle back in thinking it would be covered under warranty. After David looked at it I went back in to talk to him and he tells me that I had a blown head gasket and it would cost $6,000 to get it fixed. I told him to put it back together and I would fix it myself. When I got it home I noticed parts were missing and hoses weren't connected. After further investigation I realized that the head gasket was not blown and it was just a water pump. Water pumps are suppose to last 80,000 to 100,000 miles. David the owner ether has lack of knowledge on how to diagnose or he was trying to scam me out of $6,000. I would never go back or recommend this shop to anyone.

Knowledgeable friendly fast service! Would definitely recommend this service to friends!read more

I've been going to Congdon Auto the last 7 years and have not used any other mechanic since. Gary,…read moreScott and their top notch mechanics are honest, transparent and communicate with the customer every step of the way. They were able to fix my water pump / radiator within a day due to an emergency and I could not be happier. I Appreciate the people at Congdon Auto.