An actual, honest, thorough review of Rodman Ford from a first time car buyer:…read more I've been saving for a truck for awhile now. In the meantime, I've shared a car with my parents since I first had my license. Needless to say, I was long overdue for a vehicle of my own. I'll briefly detail my experience, who I worked with, and what I took away that I feel will be helpful to share with others who consider purchasing from Rodman Ford. Rodman came recommended to us by a relative of ours (their business is based on referral and their sales staff is non-commissioned). I felt compelled to seek a deal with them because my father purchased a used 2012 Ford Edge Limited from them in October '18, and they treated him with care and respect (which I appreciate deeply given his advanced age). I was referred to Craig Rodman, one of the Dealership President's sons. Unfortunately, he had personal matters to attend to (which I don't fault him for obviously), so he had Matt Deleo assist me in his absence after our initial contact. As previously mentioned, this was my first auto buying experience. I'd researched for months on what to say, what to ask, how to handle sales tactics etc. I went in alone for my first meeting with Matt on Monday (7/8), admittedly unnerved by the prospect of a stereotypical car buying experience. In short, Matt's a great dude. At points I was aware I was being sold to, but it wasn't the tacky, overenthusiastic BS that a bad used car salesman feeds customers. Matt took his time with me. I'll admit I'm a gigantic stickler for details, and once I know what I want, it's all but set in stone. After I beat him over the head with what I wanted in a truck, I felt like he really took the time to tailor the sale to my best possible satisfaction. He's a great communicator, reachable and responsive, and will find you an answer if you ask him something he doesn't know; a genuine dude you'd wanna have a beer with after signing the dotted line. I initially wanted to purchase new, but those hopes were dashed once we ran the numbers. Matt had my taste in trucks nailed down within minutes. He brought around a used 2017 F-150 STX 5.0 that they had purchased 5 days prior from a private owner. It had mostly every feature I had hoped for, while leaving me enough room to make it my own with aftermarket additions. As soon as I gave it a proverbial kicking of the tires, I knew it was mine. Here's the rub: they charge you $880 if you don't finance through one of their finance managers. You don't necessarily have to use Ford Credit (it stinks), but it is what it is. They're running a business, and I get it. Their explanation was to the effect of "it enables us to list our prices aggressively compared to other dealers" (paraphrasing). I'm aware it's meant to compel you to use their finance guy, it's a tactic like anything else and I at least commend them on being transparent about it. The fee ended up being a moot point for me since I ended up financing through them anyway. If you do end up having to pay the $880, maybe ask for a sun shade or some floor mats as a consolation. They're reasonable and they'll work with you, I promise. I originally had secured financing through my credit union at their lowest rate, but their finance manager I worked with, Scott Ames, implored me to let him run the numbers because he knew he could beat it. He did, by 1.29%. Lesson learned: evaluate all your options, be adaptable. Scott's a retired Marine and it shows. He's gruff by nature, but a good man and a fantastic resource. He'll tell you what you need to hear straight up. No hook, no spin, no fuss. I prefer a straight shooter, and Scott embodies that principle. I was honestly floored by how adaptable the staff was. They'll bend for you. I mean, they should anyway since you're forking over tens of thousands of dollars. But they really will make concessions and reasonable accommodations for you, all you have to do is ask. To summarize, I was pleasantly surprised by the overall quality of my transaction from start to finish. Everyone I dealt with from the receptionist, to sales, to finance was friendly, accommodating, and personable. I went into this expecting the worst. I even printed out the Wikipedia entry on "bait-and-switch" and brought it with me tucked into my portfolio in case any funny business arose (sorry guys). Thankfully, it didn't even cross my mind during the sale. Seriously - don't put a ton of stock in the one-star grievances on here. People get pissed when they spend $30,000+ (or plan to) and things don't go exactly their way. I'm not saying lay down and let a dealership trample you, but it's important to remember that they're humans like you and I, and sometimes sh*t happens. People will sometimes use this as an outlet for those frustrations and write things in anger. Fortunately, I'm not one of those people, and Rodman earned every word of my praise. I'll hopefully be dealing with them for a long, long time.

Customer service stinks Have always been able to make…read moreappointment for service ... no longer. Tales as appointments

We've bought a half-dozen cars from Dalzell Brothers over the years, and always had all our service…read moredone there as well. Whether buying a car or having one serviced our experience has always been first class.

Had great service here for my '06 Volvo S40! After several years of paying for over-priced car…read morerepair at the Volvo dealership I moved from Boston to way out in the 'burbs... And stumbled upon Dalzell Brothers! I had my oil changed and was pleasantly surprised when I got my bill! It was a good $40 (at least) cheaper than paying for the same service at the dealership... And that's with full synthetic oil. I did inquire about getting my car detailed - because it is disgusting from all the snow and salt this winter - but they said they would have to send it out to be detailed. I was a little disappointed to hear that but hey, you can't have everything. The service guys here are very nice and haven't tried to sell me unnecessary service... I know what my car usually needs because my dad owns his own car repair shop, but unfortunately I don't live near it anymore. I have not bought a used car from Dalzell Brothers, so I cannot speak to the quality of their sales staff, but looking around the lot they do have some pretty nice looking Volvos. They do have a waiting area with a TV and free wi-fi... Yay! But they don't have free coffee like the dealership... But if that's what it takes to keep my costs low then that's fine with me! Definitely going back for regular car maintenance.

John has been able to Service and repair my vehicles for almost 20 years. My son is still driving…read moremy 2000 Toyota Avalon that runs perfectly with over 280k miles. He's done everything from Oil changes to timing belts, exhaust, engine diagnostics, struts, wiring issues, brakes, sensors, radiators and repaired my A/C Systems. He has every tool for the job. He has the latest diagnostic systems to help keep my cars running safely and does it at a fair price. As a former Toyota/Lexus and Porsche mechanic he's been able to handle any repair I have needed. Call ahead.

From the owner: Diagnostics, Engine light ,Electrical,Brakes,Front end, Exhaust.read more

This company is a joke. Literally towed my car from Infront my house because of a snow ban, they…read moreliterally waited until 230am to do it 3 hrs after the barely half inch of soft snow finished falling. It's 170 to get my car back and I have to wait 3 hrs until they open at 8am and I can only bring cash with me. WTF is going on. I'm filing reports with everyone I can. This place and the Gardner police department are a bunch of scam artists,

The most unprofessional towing place i have ever encountered. Even the answering service person was…read moreseverely rude. I almost died from my accident and i had to come two days in a row because they gave me incorrect information. Tried to charge me an extra day because of this. When i was finally able to see my car we were spoken to so disrespectfully by the staff and told to get out. I would never recommend this place to anyone. You're better off pushing the car off the side of the road by yourself. 0 stars if i could.

Great service and a quick turnaround. He got straight to the point and fixed issues the dealership…read morehad messed up on my car, saving me a lot of trouble and $. He also replaced my struts, and my car has improved so much since then, running with better longevity now. Really appreciate the efficient work !

From the owner: We specialize in VW/Audi vehicles but the work extends to all vehicles. Inquire to find the best…read moresolution for your concern.

They guys here are PROFESSIONAL and super FRIENDLY... They…read morewent above and beyond and far exceeded my expectations. This company should definitely see heavy expansion in the hybrid market if they keep up this type of service. Chris and Patrick really are just top of the line professionals. I recommend this company highly !

Well so far so good with the new Hybrid battery in my 2008 Honda Civic. I had mine replaced once…read moreby Honda and the second time it went they would not cover it. It's a long story, but I finally decided to contact GreenTec and they were easy to work with. I put a downpayment on a battery on a Friday and the following Wednesday I had a working car again. It took no more than 20 minutes. The technicians were friendly and informative. Also, it has a three-year warranty. Nice job.

Amazing service! They're very thorough and so easy to work with. My car looked great after repairs!…read moreHighly recommend and would definitely bring my car again if needed in the future!

I recently brought my RAV4 to C+E for repair. I couldn't be happier with the results. C+E did an…read moreoutstanding job fixing my car in a timely fashion and took care of the insurance paperwork and the rental. Their product and service is the best there is. When I received my car it was as clean as a whistle, looked brand new and their work is guaranteed for life. I'm a happy customer of C+E and would highly recommend them.

Got an appointment for my Honda CRV A1 service quickly and the service was conducted well and…read moreswiftly at a fair price. Was met by a very polite and helpful technician who identified additional issues and called to check in and offer transparent pricing before adding to the service request. Definitely recommend!

This is the very best auto repair shop around!! Thank u to the owner Bobby for his reasonable…read moreprices and fast, reliable service. He is the best at what he does!! Thank u Bobby!!!