Excellent. During COVID, there is a bit of a wait, but for good reason-this place is superb. I very rarely give out 5 stars, but this place deserves it. Had trouble matching a free wheel hub, so I took a picture of my rim and brought it by. Young guy looked at it and said give me your name and number, and I will call you when the part arrives. Since he wrote it on a small note pad, I thought for sure I would never hear back. Sure enough, he called me less than a week later, and had it in the shop. Went in to pick it up, and it was the right hub. Got new tires and tubes and all together at a very reasonable price. This place rocks! read more

My wife and I always feel welcome at the Bicycle Sport Shop. She's the avid cycler, and I'm usually just there for support, but we're always greeted and treated with friendly, helpful service. Started coming here years ago when she was regularly riding the MS150, and most recently rented a vintage bike cruiser from them. I believe this is the only location, btw, that does bike rentals. The gentlemen working the rentals couldn't be any easier to work with. We very much enjoyed the outstanding service we received from Mike and Sebastian, and we wouldn't hesitate to come back to them again for our future bike rental needs. On the way out, we had a little trouble getting our cruiser to fit in our car. After several attempts under the hot Texas sun, we were grateful that a helpful employee there (John) noticed and went out of his way to help us. He suggested removing the handle bars, and it finally fit! To top it off, we didn't have an allen wrench set to put the handle bars back on so he lent us his personal allen wrench on the honor code! Who does that anymore?!? You know who does? John and the rest of the awesome team at Bicycle Sport Shop! We've been loyal customers for years, but yesterday, you guys earned two customers for life. Keep up the great work all-around. Your company's love for cycling and cyclists of all-levels is delightful and contagious! Thank you for all that you do!! read more

I was riding into ACL and a pedicab rammed into me from behind, completely breaking off my chain. I was mortified and thought my bike would be in repair for several days and be really expensive to fix. Luckily I was a 10 minute walk away from bicycle sport shop so I walked it in. The guy there looked at it and said it would be about 3 minutes and 30 bucks! I was so relieved! He fixed it right there and I was on my way. The staff there is so knowledgeable and great. Every time I go in I feel like I've gotten away with something, for such great service and reasonable pricing. What an Austin gem. I hope it stays open forever. read more

I just treated myself to a new Specialized Turbo Vado this summer and it was an amazingly smooth process. It was competitively priced and I was able to pick the bike up that same weekend. This is my first E-Bike and I got a thorough run through of the bike and its maintenance when I picked it up at the Lamar store. This is the fourth bike that my family and I have bought from BSS over the past 20 years. Their customer care and their service is the best. I highly recommend them and the bike. read more

My best friend and I rented hybrid bikes to go bike riding around Lady Bird Lake. Zack was so helpful and went above and beyond to help us pick the perfect bikes, to assuage our fears of riding a bike since we were both novices. The equipment was top notch and we had a great experience. Would highly recommend this store for renting or purchasing bikes. They really care about making sure you have the best experience. read more

I can't say enough good things about their customer service! I ran into some issues troubleshooting the problem with my derailleur/crankset and was worried my beloved mountain bike was a goner, but Brett at the Lamar location was determined to fix it and make it right. I took him up on his offer of a free repair, after a hiccup with the initial repair, and now my bike is back in business. This makes me SO happy because I love that bike and really don't want to get a new one. If you need your bike serviced, Bicycle Sport Shop will get it done right! read more

I stopped in with my bike, no appointment, and the second time they did a service for me and said 'don't worry about it' when I got to the cash register. Granted, it was minor, but they still spent the time fixing it. If you're reaching out during Covid, be patient. I submitted a ticket about 8 or 9 days ago and haven't heard back from anyone yet (I also stated I wasn't in a hurry, spare bike, so I take blame for that one!) They're doing the best they can to keep everyone safe, as we all are! But in my opinion, the staff here is fantastic and will help you in any way they can! read more

I can't even explain how great the customers service was at BSS. I was in a really tough spot and Brett went out of his way to accommodate me and my issues. I've owned my own rental companies in the past and these guys set the standard for bike shops. I will only shop at BSS from this point on. Thanks you Brett, I am more than grateful. read more

Ladies and gentleman, welcome to today's main event... BIKE VS. CAR: Mechanic Edition In the left corner, wearing jorts, covered in tattoos and weighing in at an emaciated 100 pounds (give or take a piercing) are the dexterous hipsters of the Bicycle Sports Shop! (Applause Break) And in the right corner, wearing coveralls, chewing on tobacco and intimidating the ever-living shit out of me is every auto mechanic I've ever come in contact with! (Boo Break) Come out tinkering once my vehicle is stationary. (Parking Break) FIX! (Mechanics come out swinging their tools (hehe)) The bike mechanic starts off strong with a speedy, "We'll be right with you." The car mechanic fails to counter, opting to scratch his crotch instead of assisting me. Finally, he decides to throw his wrench into the ring by asking me to diagnose my own vehicle. He realizes I know little to nothing about automobiles and decides to take me for everything I'm worth. The bike mechanic continues his display of competence by walking me through every spoke and sprocket of my man-powered transportation. He checks to see if my two-wheeler is still under warranty. IT IS, and I dodge a heavy financial blow. However, my economic defense is fruitless once the auto mechanic charges double for a "rare part" order. Once the diagnoses are dealt, the time estimates are exchanged. The bike technician lays down a speedy and accurate pick-up date for the suggested repairs. The auto mechanic pauses, dribbles tobacco residue into an empty Coke bottle and tells me he'll call when it's ready. The dueling mechanics deal periodic phone updates as they tinker away at my chariot(s). The bike guy courteously points out a few repairs I "don't need, but may want to think about down the road." I acknowledge his advice and tell him to hold off until I kick my Yelping addiction. The car guy informs me that my automobile will explode if I don't change my windshield wipers, pine tree air freshener and several other miniscule components that may add a penny to his commission. After rounds of technical analysis and financial estimates, a decision has been reached... BIKE MECHANICS WIN BY A LANDSLIDE, and Bicycle Sports Shop has some of the nicest and most efficient repair(wo)men in the business. read more

Don't waste your time on this wretched place. Simply awful. My friend and I took my bike in because the gear shift is all messed up and it needs a new chain ring. Sorry, I don't have a lot of money and don't own a pretentious/expensive bike. I own a really cheap one that gets me around. My friend warned me that this place has a rep for being awful, but it's close to my apt, which is why we went. It was a Friday afternoon and they were busy, so we waited, no problem, it happens. The service techs were all with customers. A new customer walked in with his bike wheel, apparently the "right" brand and one of the techs went over right away to help him. The customer turned to me and said, I think he was first. The tech guy looked at me and said, what can I help you with? I told him I needed a chain ring, etc. He glanced at my cheap Schwinn bike, looked like he wanted to puke, rolled his eyes and said, "okay, I'll be with you in a minute." He then proceeded to help the customer who walked in AFTER I did. At this point, my friend and I walked out. We then drove to Ozone Bikes on Guadalupe and they were very friendly and helpful, took our bikes right away and gave us zero attitude. The manager there was super friendly and chatted up my friend when it turned out they had studied the same thing at U.T. If you are a cooler than thou jerk who thinks the sun rises from your behind, Bicycle Sport Shop is the place for you. If you are a normal Austin person who is friendly, talkative and enjoys being treated decently, I highly recommend Ozone Bikes. read more

Before this day, I've never stepped foot in a bike shop before, so had no idea what to expect. My friend who happens to be quite the avid cyclist did some research on bike shops in the area that rent out tandem bikes and came across this gemstone of a shop. Wow, there wer rows and rows upon rows of bikes and all kinds of equipment. I wasn't expecting a shop to be quite this large. The guys at the desk were super friendly and made the rental process quick and easy. There were two tandem bikes to choose from, a hybrid and a commotion road bike. Don't ask me the difference, but my friend selected the hybrid as it would be better suited for riding the trails along Lady Bird Lake and streets of Zilker Park. Sure, whatever you say, I default to your expertise is what I said, but in my head I was thinking how the hell am I going to survive the 100 degree heat outside at 5pm for my first tandem ride ever and not die. We were given 2 helmets and then we were off. BTW, this shop has a great location as it's practically by the hike and bike trail. Definitely was impressed during my ride to have a well functioning bike with comfortable seats, you can tell they take care of their equipment which is mucho important when lots of people are using them daily. An hour and a half later, we returned unscathed and with big smiles on our faces. Total bill was $42 which I thought was kind of high but I guess it's because they do half day rentals instead of hourly rentals. Hmm guess we should have enquired about that. But if that's the case then it is worth it if you want to take the bike and drive off somewhere else instead of riding around the vicinity and not worry about the hourly rate effecting your traveling distance. Either way, it was lots of fun and the next tandem ride I take will find me back here at this bike shop. read more

Bicycle Sport Shop really is "as good as it gets." I recently took my mountain bike in for service and the guys back in the service department found a big crack in the head tube. I was really bummed out cause I knew what that meant... Buying a whole new frame and a bunch of components to update my 04 Specialized. Since I didn't buy my ride at Sport Shop I figured that would be the only solution, but alas, Mike, the service and warranty specialist knew the guys at the shop where I did buy it (actually Austin, a close friend and fellow Sport Shop worker's dad owned the shop in my home town). A few phone calls later and I have the pro frame, disc brakes and new wheels in the mail. FOR FREE!!! Yea. I know. Thanks alot to Jon, Mike and Ryan Amey for all the help. Those guys rock! Update: 8/22/2008 Recently purchased new pedals and clip in shoes for my mountain bike. Thanks so much for all the help and recommendations. They fit perfect and now I can try to hurt myself even more!!! read more

The number of positive reviews for this place boggles my mind. Not only are the products are services here overpriced, but I have never once been treated nicely by anyone who works here. Instead, I've been given smug attitudes by "bike experts" who feel the need to patronize and belittle me because *gasp* I have a question about how my bike works. While it may be true that such people are more knowledgeable about bikes than I am, asserting this fact, unbeknownst to them, is not their job - fixing my effing bike is! Until the people who work at Bicycle Sport Shop because as good at fixing bikes as they are at sassing the people who pay them to do it, I'll take my business elsewhere. read more

Bicycle Sport Shop's South Lamar @ Barton Springs location has a huge selection of bicycles and accessories. On the weekends, it's always packed with cyclists of all levels and families buying their kids bikes (the two times I've gone). There's a parking lot next to the store where customers can take their time trying out the bikes. Their bicycle prices are usually the manufacturer-suggested retail prices, but you can sometimes find last-year's model on clearance or other good deals during the spring sale time. If you buy a bike, they provide coupons for free bike tuneups during the first year and offer free maintenance classes to teach you how to take care of your precious new bicycle. I actually didn't want to buy a bike from here because the prices for the cheapest mountain bike I wanted were only at MSRP and not lower, but when I walked into the store that busy Saturday afternoon, an awesome salesguy immediately asked if I needed assistance and proceeded to show me the Gary Fisher mountain bikes and fit me. His patience, consideration, and going beyond minimal salesperson duties impressed me enough to buy a bike from them at MSRP. (Of course, I liked the bike, too.) I didn't give five stars because there weren't enough new bikes priced significantly below MSRP for me. Their store hours are M-F 10-8; Sat 9-6 and Sun 11-5. Check out their website sometime! The South/Central location was more fun to me than the 183@Braker one. read more

Wow I was very impressed with this place! They have all the types of Bicycles you can think of. I really wish they had this store in Houston. My husband instantly found the bike he wants. He wants a specialized 2014 27.5 Medium and when he saw the bike he was looking for he had a smile from ear to ear. My husband and I were extremely impressed with the knowledge that the staff had on the bikes. Every question that my husband had for them they would answer in detail just the way he likes it. They do trade ins and they will work with you in anyway they can, they just want to make sure you get the best service. Once we are ready to get the bike we will drive to Austin to go and pick it up. If you are a fan of Bicycle riding either Mountain biking, spinning, cycling, etc. This is the best place you can go. read more

I bought my first bike from Bicycle Sport Shop when they were in that little location on Barton Springs, where Flipnotics is now. It was a black Bridgestone CB0, a beautiful hybrid bike. I used it for cross-training while my achilles tendon healed from too much running. A few years later, I bought a blue Trek 1400 from the Bicycle Sport Shop up on Research Blvd, back when they were near Anderson Road. I rode that bike for seventeen years, occasionally taking it back for maintenance. The bike shop always treated me well. A few years after buying the Trek, I bought the a Bridgestone XO3 from Bicycle Sport Shop. By this time, they'd moved from Barton Springs to a bigger place on Toomey. I still own the XO3 -- I use it for riding on hike & bike trails, making grocery trips, and hauling my son around with his trailer bike. At some point Bicycle Sport Shop moved from Toomey to an even bigger location on South Lamar. It's a big, beautiful shop. I went in there one day to buy a helmet for my young daughter. The owner, Hill Abell, is a busy guy, but he stopped what he was doing to personally adjust the straps on the helmet so they'd fit my daughter just right. What a nice guy! I still visit there now and then for clothing, parts, and so on. When it's time for my son to have his own bike, I'm sure I'll be back at Bicycle Sport Shop; it's a family tradition. read more

Three years ago, I decided to get a bike for the first time in years. SXSW was coming up and I knew it'd be much easier to get around town on a bike. I also just missed having a bike. After looking around at some reviews of shops online and knowing I didn't need a fancy racing bike, I headed to Bicycle Sport Shop. After a few minutes browsing, someone greeted me and asked what I was looking for. I wish I could remember her name, but the woman who helped me was fanastic. She asked me what I would be using the bike for and, after talking for a few minutes, she recommended a hybrid bike. She took into consideration my price point and showed me some bikes that had recently been put on sale. She also let me test ride the bikes in the parking lot. I ended up choosing the first bike I tested, but I still liked that I was able to do so. She even recommended bike locks after I inquired about which ones were best and she answered all my questions. I asked about how to put a basket on the back of my bike at a later point and she told me they carried the equipment, that my bike would be able to do that, and that they would even help me install it, if needed. When it was time to adjust my seat, she really took her time, making sure I was comfortable with any adjustments she made. She then had me test ride the bike again, just to make sure that I felt comfortable with the seat height. With the purchase of a bike, you also get two free tune-ups within the first year of your purchase. I haven't had to utilize the repair shop, but some of my friends have, and they have nothing but good things to say, as well. I was really impressed with the level of attention and service I received at Bicycle Sport Shop. I love my bike and it really was a great fit - the level of knowledge exhibited by staff members is incredible. I think it might be time for me to head back to the store and get that basket put on. read more

some people consider BSS an elitist place or something, (i'm not exactly sure what it is) but i've never experienced that vibe, ever. Moreover, i think the service at BSS is great and i love the repair folks. I first started going to BSS when they were on Toomey Rd and utilized their bike fitting service. With their help, an entry-level road bike i had purchased elsewhere that was a little too big for me now fit alot better. The guy who helped me do this was patient, helpful, and not condescending at all. Today i went to BSS because the rack/basket i mounted on my frame was getting in the way of my brakes. i called first to see how busy they were and to get a ballpark figure for the cost. (I called because i felt i had been overcharged at another lbs & was trying now to be more vigilant) Anyways, the friendly guy on the phone said to come on in, that they had a lot of people working, and that he didn't think my fix would cost more than $8. he was right. i had to wait a few minutes but was helped out by a woman who improvised a great solution. Now the baskets are secure and the brakes, functional. i'm thrilled! Also, she charged me $5. i think its cool that they have women working on bikes. BSS offers free basic repair classes, training resources, and a drool-worthy selection of bikes, accessories, shoes, and clothing. read more

The staff at this location has been incredible. I visit Austin occasionally and recently decided to go out on an evening ride with a riding group. Since I don't live in Austin, I needed to rent a decent road bike ASAP. The guys I talked to were incredibly helpful, knowledgeable, and accommodating. The prices were fair, the setups were customizable, and the service spot on. Great stuff!! Cheers to you all!! I will be back. read more

I love this place! I've been a faithful customer of BSS for over 10 years now. Great prices, great service techs, and some of the most helpful & knowledgable salespeople in the business. I never feel pressured to buy anything, and I always know that I can trust the opinion of everyone who works there. They will definitely not steer you wrong. I credit this store with originally turning me on to biking...something that has brought so much happiness to my life. Three important notes, though: 1. Of the three BSS locations in town, this is the only store where I implicitly trust the service techs. It seems, though, the farther north you go, the worse the tech service is. I wouldn't ever consider dropping off my bike at the Parmer Store...not even for a cleaning. 2. Nearly everyone who works there has used the phrase "for a rider your size" when answering questions I have. Yes, I know I'm an XL kinda guy...and definitely not one of the 130 pound Tour de France contenders you often see walking around the store in nothing but lycra. On the other hand, I'm also not Jabba the Hut. It really stings when I ask one of the guys there something like "what's a good rear deraileur to get for my mountain bike?" only to get a quick once-over of my body, followed by the inevitable "Well, for a rider YOUR size...". 3. Everyone who works there seems to be an expert rider. This is great, especially when it comes time to give advice on bike purchases and upgrades. However, many times the upgrades they suggest are just a little too "elite" for my needs. Just to be clear...I don't ever think I'm being intentionally upsold. Rather, I think that most of the time these elite riders are suggesting components that they would use on their own elite setups. Most of us don't need SRAM XX drivetrains, XTR pedals, or Chris King hubs. read more

This review is for several separate encounters. My first experience with Bicycle Sport Shop was after my Cannondale Quick was stolen and Austin TriCyclist informed me that the specific model I had was no longer available when I went looking to replacement. I had been looking to move to a comp geared bike regardless, so I took this as a sign to move onto something more heavy duty. This lead me to looking into Specialized and when I went to check the bikes out in person, the sales staff were attentive, patient, and let me try out four different bikes and answered my dozens of inane questions without judgment. A couple of hours later, I had my bike -- free of any of the snootiness other reviews have stated. Ditto on the experience when I went back to purchase a bicycle rack. For sales, Bicycle Sport Shop is wonderful and their prices are spot on. So five stars for that. However, when I finally ran into an issue with my new bicycle and decided it was also time for it to get its first tune up (provided for free with the purchase of a new bicycle), I dropped off my bike and was told that I should expect it within the next five days and that I'd get a call when it was ready. Two weeks later -- no call. Where's my commuter bike? So I called them and was informed it was ready. Upon picking up my bike, I noticed that my ride home was harder than normal, my top two gears were near impossible, and hills were murdering me. At first, I attributed this to having been out of the saddle for two weeks. However, upon inspecting the issue when I made it home, I found that my tires were relative low on air and even more to my chagrin, the back wheel had been attached in such a way that the chain could not properly sit on the smallest two rings. With approximately thirty minutes of personal work, I was able to reattach my back wheel and am back on the road with no problem, but I'm fairly disappointed that these are things that were not checked for during a full tune up -- particularly considering that the back wheel issue was not related to what the bicycle was sent in for (a problem with the front shifter). While I would definitely recommend Bicycle Sport Shop to another experienced cyclist that was looking to purchase another ride and was interested in the brands the shop offers, if you're new to cycling and are not mechanically inclined or are not ready to do your own repair work, I would suggest you look elsewhere. read more

The Bicycle Sport Shop is one of the nicest bike shops I've ever seen. I used to go to this place all the time when it was located on Toomey Road, and the [relatively] new space at Barton Springs and Lamar is just gorgeous. On bike selection, I'd give it a blah rating because I'm not really a fan of their bike lines. Trek and Specialized are top brands for sure, but they don't give as much for your dollar as a lot of other bikes. They do have a much-improved commuter section, though, and they even carry complete Surly bikes--kind of a rarity for a shop this size. Service is decent here. I'm a total bike tech geek and used to write about that kind of stuff for a living, so I generally don't need much help in a bike store. It's also one of my favorite places in the world to simply browse. However, the last two or three times I've been to BSS, I was not approached once by anyone working there. So you might have to do some searching to get someone to help you. From what I overheard, the staff seemed friendly and knowledgeable. What makes Bicycle Sport Shop stand out is its undisputed standing as the mecca of the Austin recreational cycling community. This came about largely because they were the biggest Trek dealer in town when some guy was winning a bunch of bike races on them* . Regardless, BSS sponsors the biggest rides, you'll see their vans at all the events, and their excellent web site has links to riding groups, cycling advocacy, events, and maps of local rides. *On a side note, it would be interesting to see how much of BSS's success over the last decade came as a result of Lance Armstrong's 7 TDF wins and whether that success will continue now that he's not racing and no one cares about pro cycling again. read more

Worked with Bicycle Sport Shop (specifically Tom) on purchasing a new mountain bike. I did some research and had a little knowledge to help me select an array of bikes, but it was the personal and knowledgeable service I received that made me excited to be a first time customer with BSS - great experience! Definitely recommend! read more

Super helpful staff. I know bikes are in short supply but they made the best of things. Will shop here again.

These guys have it right! The moment you walk in the door there is a friendly, knowledgeable person there to help you find what you need. Getting something new is always fun, but the real testament to the company is the service crew. These folks make sure they maximize your ride / fun time and minimize your shop time. They take the time to listed and ensure that your needs are met respective to your budget. They have kept me happy for over 15 years. Kudos to a great job. read more

Each time I've been to the store I've always had helpful and friendly employees. They have lots of bikes to choose from and if you aren't sure of what type of bike you need then they can help you with that too. I've only started riding bikes a few months ago so I'm not sure if the prices are high or average. I do know that BSS is cheaper than mellow johnny's. not by a lot but every dollar counts. I do know that takes a bit of time for your bike to get repaired just because so many people take their bikes there. They also have all the other necessities like helmets, gloves, shoes, bags, clothes, etc. they even offer maintenance classes for those who want to take care of their own bikes. Bicycle Sport Shop is a good place to start your search for a new bike. read more

We were in town for the weekend and rented bikes from these guys. They did what they promised, had 2 bikes ready for us. It was a really busy weekend at the store (which is huge btw) and they were holding a gigantic sale and there was a big triathlon in town so they were stretched thin but we showed up when they opened and they got us set-up and on our way. We rented from the Lamar store which is close to the trails on the river. read more

This review is for bike rentals only...but I must say if I lived in Austin and was looking to buy a new bike, this would be my first stop based on selection, service & knowledge. While on a trip to show my good egg around ATX for the first time, I suggested it'd be great to see it via pedal power for a day. Upon a quick Yelp search for close by options, BSS looked to be the winner so we hoofed it on down. It was a Mon morning and they were a bit slammed with triathlon returns but put those aside momentarily to get our trusty steads lubed up and ready to rock. They've got great rental options including mtn, road (low & high end) and 7 speed cruisers we opted for with well-known brands like Trek & Specialized. Customer service was super friendly and helpful...but the only thing keeping it from being a 5 star experience was the numerous trail closures we encountered after sharing our plans with them. As area experts, it would have given us a heads up before we set out. And lastly, they offer reasonable rates with rentals by the hour, half day and whole day (which is only a couple bucks more so why not). Happy trails.... read more

Just got my bike tuned up after being in storage for 3 years. They did a very good job and were very helpful in helping me load the bike into my car. A few weeks ago when I came in to look at cruiser bikes, one of the sales people gave us alot of attention and recommended several bikes to try out in the parking lot. When we decide to purchase new bikes - we will be back there. read more

I went to Bicycle Sport Shop on South Lamar yesterday to purchase a new bicycle. I worked with the Sales Manager, Ryan, and he listened to me describe my level of experience and my desired features in a new bicycle, allowing him to match me perfectly to the right bike for me. As an inexperienced bicyclist, I had a lot of questions, and Ryan patiently answered all of them. When discussing accessories, I appreciated his honesty in not trying to up-sell me on more expensive things that I didn't need; for example, he said that the more expensive helmets and water bottle holders weigh a little less than the cheaper ones, but for someone with my level of experience, it didn't make sense to pay extra just to save a few ounces of weight. Ryan's patience, expertise, and friendly demeanor gave me confidence that I bought the right bicycle. I'd certainly go back to Bicycle Sport Shop for my future cycling needs! read more

For over 12 years I've loved this shop, especially repairs. Quick, competent, fair. However, my recent experience with bicycle repair has been absolutely horrible. I had to take it back in 3 times (they had 4 cracks at it) for a C8 hub that wouldn't shift right. It's still completely f'd up. Yesterday I noticed the hub wobbles a lot too. I could do better than that when I was 10 years old. Ridiculous. Have the good repair people quit or something? I don't get it. read more

I came by to have my wife's permanent flat tire on her mountain bike fixed and was told by a repairperson there was nothing wrong, despite my explaining that the tire did not hold air as it was explained to me by the missus. The person just filled it with air, made me feel a little silly by showing the tube and how there was supposedly nothing wrong then sent me on my way. Sure enough, when I got home the tire was flat. The next day, I went back and Billie in the repair department took a closer look, pulled out the tube again and showed me where there was a puncture. She fixed it and now I truly was on my way with a repaired bike. I also strolled around to see if I could find a bike to fall in love and spoke to a pretty helpful sales guy who gave me a crash course in bicycle purchasing. I would definitely consider buying from here when I'm ready to buy! read more

Fantastic and friendly service! I was looking for a shop for a solid mountain bike and suggestions on where to ride. Rented a full suspension 27.5" Specialized with 3" tires (a blast to ride!), and received GREAT advice from Patrick. They even made sure my rig was ready to go when I arrived with egg beater pedals and a helmet. Patrick recommended Pace Bend, and we spent an awesome day riding, followed by a swim in Lake Travis. Thank you BSS for an unforgettable day on my first visit to Austin. read more

I went in on two different occasions needing to be fit for a mountain bike. I needed to special order it without being able to try different sizes, and I was in between sizes. I had to order the bike from a bike shop in Dallas, because it was from a bike company that nobody carried in Austin. I had been a customer of Bicycle Sport Shop several times in the past, and felt comfortable going to them for their guidance on this, as Dallas is a far drive! Fred G. helped me both times and dedicated about an hour total of his time to helping me figure this out. Even knowing that I wasn't purchasing from them, he was still extremely helpful and diligent in finding the best fit for me. We tested some of their bikes and compared them to the dimensions of the bike I wanted. Overall, it was a pretty time consuming task, and I am SO incredibly grateful for the time he took to help me, because I was so close to ordering the wrong size, and because of him I ended up getting the size right. Thank you so much! I highly recommend this shop and highly recommend working with Fred. He is extremely knowledgeable and helpful! read more

Worst customer service of all time. Mike is the rental manager that took care of me and he couldn't have been more of an a hole. I turned my bike in at 10 am. He told me I couldn't take the bike back even though he charged me until 315. Say this out loud. "I'm going to pay for the entire day but am not aloud to keep the bike for the full day?" Yah he charged me, even though they are renting it out to another customer. Wouldn't care normally, but it was his tone and snarky attitude like he makes more than 20$ an hour. Keep dreaming mike. Complete joke. This isn't the first bad experience I have had with him either. All the other accounts on here are other workers to boost their stars. Theses guys are jokes and I will NEVER EVER go there again. I was going to buy a bike from them to. Not now. Not ever. read more

Welcome to the Walmart of bike shops! Bicycle Sport Shop is more of a boutique store, where people that don't care too much about the mechanics of their bike (just make it work, damnit!) and have extra cash to pay for their lack of interest. Not that they don't have a lot of parts - they do, it's just a more expensive store. Really cool that they have bike rentals though! read more

I was in the market for a new mountain bike so I stopped by the downtown Bicycle Sport Shop because their large inventory makes it easier to compare bike brands. I was greeted by Bert Brown as I began looking over the bikes. Going into the store, I had a good idea of the type of bike I was looking for but Bert's knowledge, helpfulness, and patience were the key in helping me find the right bike. It took us a couple of hours to go over all of the similarities and differences in the bikes. Bert had a lot of great insight to offer and I had a ton of questions he answered. He even let me test-ride his own bike when the store didn't have my size in one of the bikes I was interested in. Although I didn't buy a bike on this day, it is people like Bert Brown that are the reason I'll continue to shop at Bicycle Sport Shop. If you want a great bike shopping experience in Austin, TX go see Bert at Bicycle Sport Shop. read more

Brought my bike in for maintenance and repairs. They said they would have my part by Thursday and when I showed up Thursday I discovered they didn't have the part. Thursday was my 2nd trip in. This was the 2nd time they promised to have the part I needed and for the 2nd time they failed. Customer service is nonexistent in this place. Don't bring your bike here. There are better places in Austin to get your bike worked on. This place does not appreciate your time. I stopped in on my lunch break to get my bike worked on and ended up waiting 20 minutes to find out they don't have the part i need. read more

Providing great service and being personable is what gets people to return. I remembered when I came here for new pedals months ago and the great experience I had. Went in yesterday and test ride a couple of bikes. Ray was great with getting them adjusted and educating me. It was closing time, so I put one on hold. Went back tonight and bought it. Steele got it fitted and everyone stayed after close to be sure I was set. Appreciate it and of course will be back again. read more

After ongoing horror issues of REI doing their best to either kill me or my new bike with faulty set up and fitting, I finally gave up and decided to come here, even if I had to pay, to see if we could get the issues solved. Turns out if you want to go to a dentist you should not visit your hairdresser and if you want to get bike service you go to a BIKE shop. Funny how that works, isn't it? From the get go, they helped. No they did not ask me to pay for the help of my seat wobbling everywhere and fitting my bike properly as REI should have done. They just jumped in and began solving the issues. No wonder this place was packed with bikers and REI had people buying kid's bikes--and me. Oh well, I am no expert. Sorry to trash REI in a review not for them but I got so frustrated I nearly returned my bike due to problems there, so it is going to spill over. So anyhow, I had bought an Electra Townie and REI fit me with non-Townie parts they said would work fine. They did not and caused issues, plus they had my seat wrong. Several times after several trips. By the time I got here it was a mystery as to why it was sliding everywhere--found out they had put a bunch of grease in the area where the seat fits--not needed on a new bike...it needed friction rather than grease, and BSS fixed it. I was then able to pick up lots of parts for my bike that REI does not have--I like a hip and fun bike. REI had the basics, and all their helmet boxes were ripped open, stuff missing, no racks that worked for the Townies--really just nothing in stock. So getting here was like Christmas after that. Mainly because after a week of issues, today is the first day I got to ride my new bike without something going wrong. This is the place for bikers because all they do is bikes. The guys at REI were friendly the 2nd and 3rd time I went to the Gateway store (not at all at the Lamar store downtown) but they didn't know their stuff. I don't blame that on them--they just weren't trained. On day 3 I had to take out my bike owner's manual to prove to them why they had screwed up the fitting. He said he didn't know he was supposed to do it like that on an Electra bike. HELLO--How is it that the customer is telling the dude who put my bike together--a customer who hasn't ridden a bike in a decade or more--how to do it and surprising him after they did it wrong the first time and I decided to figure out why it was so uncomfortable to ride?? Then when fixed the second time it became unsafe and wobbly. Okay, I digress. You get a new bike and not be able to ride it for a week due to REI mishaps and see if you aren't bitter as well. I may not have left such a raving review here had I not had the comparison and anger of the feeling of waking up Christmas morning with a new toy and no batteries. I take that back--I would leave a raving review here anyway. They are stocked to the GILLS with bike toys and people who jump in to help answer questions every step of the way, no matter where you are in the store. Plus the bike dudes helped me fix the issues left for me by another store, and the choices of bikes here are astounding. For me, I'll do my bike shopping and bike toy shopping here from here on out. Ride, Sally Ride. Oh, p.s. You can trade in your old bikes and get some cash back for your new bike here even if your old bike is in crap shape you can get something. read more