Poor communication and didn't actually do the thing I payed for. I asked for a new tube in one of…read moremy tires and came back the next day as agreed, but they did not start the replacement. Now two months later the tire I asked to be replaced deflates much quicker than the "older" tube.

I've been into the store several times over the years for bike issues for my old road bike and now…read morefor my new road bike as well as my husband's bikes. They tuned my road bike a few years ago for a triathlon and did a great job. I recently got a new bike and was very excited to ride it but wanted to do a safety bike check first. They were busy and so was everyone else so I ended up going to another store that was able to squeeze me in for a bike check for $100. This other store did a fine job checking my bike but my shifters were still messed up when I rode it. Obviously my fault for being impatient. This other store was going to charge me another $60-$90 to fix the shifters and another $200-$300 for new tires, including installation. So I ended up going back to Clown dog - and should've waited and gone there instead to begin with. They did a great job consulting me on tire options and have access to order a variety of tires and it cost me only a fraction for installation and to tune my shifters. Solid. I'm a happy customer and they have become our go to store for all of our bike needs. This place is a gem.

Trek Bicycle on S. Lamar, just South of Lady Bird Lake formerly known as Town Lake, has superior…read moreservice. Full stop! It has been a while since I have been in a store where every store associate is super helpful and go out of their way to extend next level service. When I was an avid cyclist, Trek Bicycle was known as Austin's most dependable and all-around bike shop with a wide range of cyclist customers. I went into Trek for a two-fold purpose: 1) buy new bike shoes and 2) inquire regarding the status of my bike tires that have been seating in the garage for years (new tires or new tubes). When you walk into the store, you are met with a sea of bicycles...every color and style imaginable. Fortunately, I do not need a new bicycle because mine is in good shape. So, first, I inquire about my tires. The repair specialist was so super helpful, and he assured me that my tires might be ok. He suggested bringing the tires into the bike shop so he could inspect them. Next, I headed over to the bike shoe area, which is small but importantly they were having a sale. I snagged some $120 bike shoes for $30...score!!! Also, the sales associate offered to order me some insoles since they were out in my size. Super kind... The store sells a wide range of Trek bikes, including road, mountain, hybrid, and electric models, along with associated accessories and gear. The sales associates are top notch - super knowledgeable and not high-pressure sales folks. Also, the bike shop is known for its bike rentals, especially for visitors wanting to explore nearby Lady Bird Lake trail or nearby neighborhoods. Next visit tire inspection...

5/5 experience both in sales purchase and post sales support. The entire team here was helpful in…read moreanswering questions and making sure I got the right bike and tire combo for what I wanted. Absolutely no pressure in sales and when you're spending $2k on a bicycle you want to feel like you're not being pressured to buy but being helped to purchase the right bike for you. Can't recommend the team here enough! Post purchase I came back in to get some adjustments and advice and the team was more than willing to take time to help adjust seat height and hood angle to get the right comfort fit. I was cross shopping a Canyon brand bike but you just can't put a price on having a brick and mortar to turn to for post purchase support and service. Highly recommend this store and Trek!

Ghosted me in the middle of an install!…read more I've used Ryan several times and was happy. But the last time was not good. Ryan came by for doing a part replacement so that I could sell a bike. We needed another part so agreed that I would Amazon it. I paid for his work that day and even tipped. Well the only way to get a new appointment for the new part was to get back on the website, so there was another week. Then on the day scheduled, he had to cancel because he was sick. Now this was where it turned unprofessional. I understand that sometimes an illness requires one to reschedule. But Ryan literally ghosted me and stopped responding. I pleaded with him via text that I needed to complete the build. He has read receipts on so I know he saw this. No response. I took it into a bike shop and got same day installation. Will not be using this service again and do not recommend.

I paid an enormous sum of money for maintenance and repairs on my bike, and the new tire that was…read moreinstalled will not hold air, after paying over $300.00. I tried to contact the repairman, however he never responded to my text. Don't waste your money with this company.

5.14.2024. When I told my cycling crew I was visiting Austin, they told me I had to visit Lance's…read morebike shop. We stopped in on a random Tuesday evening. Mellow Johnny's was cool, modern & bright. This full service bike shop has quite literally everything you need. My friend bought energy supplements for a non-cycling event. Additionally, the staff was polite & answered all of my questions. Mellow Johnny's has a nice selection of bikes for sale , apparel, & other supplies. They were sold out of the more common sizes on the discount rack. However, I was pleased with my purchase. Prices are in line with what I pay in the Washington DC area. I would've rented a bike & jumped on a group ride if I felt better. Welp until next time!!

I just had my bike stolen and called in to see about purchasing a new Trek bike because I always…read moreshop local first and I drive by the shop almost every day. I let the sales person know the model and size I wanted and let him know I was interested in accessories, as well. He was terse and seemed irritated I called as he informed me that it wouldn't arrive until October (this is June). {2020} I asked if I could get it any sooner or if I needed to preorder. He, in a very frustrated tone and manner, told me that I could call other stores around the country and see if they would be willing to ship it to me. I tried to explain that I was asking so that I could find out the procedure to buy and was trying to find out if I needed to pay for it in advance or pre-order it. After he let me know I wouldn't need to pre-pay; I started to ask another question with the intention of seeing if he had suggestions on other bikes that might work for me. When he interrupted me again with frustration in his voice, I hung up on him. Maybe he misunderstood the phrase "Keep Austin Weird" as "Keep Austin Wired". I'm guessing there are no commission sales. Either way, I'm pretty certain I can locate the model I am looking for elsewhere... Even if it's in October, another city, or an online retailer. Update: {2025} I ended up calling a store in San Marcos next. They were amazing and I ended up buying several bikes from them over the next 5 years, whil sending all my friends from Austin to them. I was talked into going to Mellow Johnnies a few months back to get some supplies to help a friend with his bike. At least they maintained some consistency, their service was terrible. Whether you are a noob or an experienced rider, I'd find another shop.

Took an e-bike tour today with Toby! What a Great time…read more Terrific route and Austin facts. Great guy! Even his recommendation for Matt's El Rancho for dinner was the bomb! Five Stars for sure!

Great place to rent bikes! The guy behind the counter gave…read moreus all the info we needed & helped us get in & out quickly. It had a small town & mom & pop feel! They rent a wide variety of bikes including beach cruisers, hybrid bikes, mountain bikes, road bikes, tandem bikes, and electric bikes. They also offer tag along bikes, kids' bikes, and accessories like trailers and kids' seats. Prices seemed great, too!

These folks are still rocking and ruling! I just got my brakes repaired again and even on a…read moreSaturday they did the work in minutes while I waited. I can ride in comfort again!

I wish I could give a better review as these guys are my local bike shop. However , between the…read morealoof staff and music that is either aggressively loud metal or explicit rap I just can't do it. I come here for an emergency part or repair and get out as quickly as I can.

Couldn't get my pedals free for the life of me. Stripped several Alan wrench sets. This place had…read moreme in and out in minutes. Great staff. Super friendly. Will for sure be back when it's time for a tune up

Nice friendly service! We stopped by to check out tricycles which they didn't have but a great…read morelocal resource for bikes. Nice outdoor space with a few parking spots. We didn't shop so not sure if the value is great! Definitely check it out if you're in the market for new and used bikes or parts.

Fantastic bike service!…read more I was considering buying a new bike because my 2002 specialized was in pretty bad shape. But I loved that old bike and was hesitant to let it go. Took it into Bikealot and the owner assured me he could get it fixed up (instead of steering me toward purchasing an expensive new bike). He did a great job at a very reasonable price and I am back on the trail with my old faithful ride! So glad I brought it here.

Nice clean shop, professional and knowledgeable service. I went in basically clueless needing a…read morefew tuneup supplies, I was kindly pointed to the correct items needed! I was directed to their website {https://www.bikealotaustin.com} for tutorial videos and even a bike-lane map for austin, interactive like google maps! I will definitely be back for all my bike needs!