Mark is awesome! This review is a few months after he serviced my bikes and they are still…read moreperforming perfectly. I connected with him about old school BMX bikes and he really knows his stuff from back then and now. He even showed me the process of bleeding the brakes for my ebikes which seems like an art in itself. I'd estimate I won't need to have them serviced for another 4 to 5 years based on my usage and the service he provided. Great service, as long as they keep this quirky mechanic around. Thanks Mark!

Mark was great! He showed up in his mobile repair van early and did a great job. My bike is about…read more25 years old and needed lots of attention.....new tires, new brakes, etc. He told me of cheaper places I could go if I was interested but I like supporting small businesses. He took the tire off and loaded it into my car for me. Super convenient service he provides. Easy to schedule service.

This guys gave my bike a great tuneup recently, and helped with some issues with my tires. I really…read moreliked that they observed that yes, I have ridden the hell out of my bike, and recommended additional maintenance reflecting the wear. Great location, get a burger at the Crown and Anchor when you stop by. Bonus points for Old Austin vibes.

Poor communication and didn't actually do the thing I payed for. I asked for a new tube in one of…read moremy tires and came back the next day as agreed, but they did not start the replacement. Now two months later the tire I asked to be replaced deflates much quicker than the "older" tube.

Trek Bicycle on S. Lamar, just South of Lady Bird Lake formerly known as Town Lake, has superior…read moreservice. Full stop! It has been a while since I have been in a store where every store associate is super helpful and go out of their way to extend next level service. When I was an avid cyclist, Trek Bicycle was known as Austin's most dependable and all-around bike shop with a wide range of cyclist customers. I went into Trek for a two-fold purpose: 1) buy new bike shoes and 2) inquire regarding the status of my bike tires that have been seating in the garage for years (new tires or new tubes). When you walk into the store, you are met with a sea of bicycles...every color and style imaginable. Fortunately, I do not need a new bicycle because mine is in good shape. So, first, I inquire about my tires. The repair specialist was so super helpful, and he assured me that my tires might be ok. He suggested bringing the tires into the bike shop so he could inspect them. Next, I headed over to the bike shoe area, which is small but importantly they were having a sale. I snagged some $120 bike shoes for $30...score!!! Also, the sales associate offered to order me some insoles since they were out in my size. Super kind... The store sells a wide range of Trek bikes, including road, mountain, hybrid, and electric models, along with associated accessories and gear. The sales associates are top notch - super knowledgeable and not high-pressure sales folks. Also, the bike shop is known for its bike rentals, especially for visitors wanting to explore nearby Lady Bird Lake trail or nearby neighborhoods. Next visit tire inspection...

5/5 experience both in sales purchase and post sales support. The entire team here was helpful in…read moreanswering questions and making sure I got the right bike and tire combo for what I wanted. Absolutely no pressure in sales and when you're spending $2k on a bicycle you want to feel like you're not being pressured to buy but being helped to purchase the right bike for you. Can't recommend the team here enough! Post purchase I came back in to get some adjustments and advice and the team was more than willing to take time to help adjust seat height and hood angle to get the right comfort fit. I was cross shopping a Canyon brand bike but you just can't put a price on having a brick and mortar to turn to for post purchase support and service. Highly recommend this store and Trek!

Ghosted me in the middle of an install!…read more I've used Ryan several times and was happy. But the last time was not good. Ryan came by for doing a part replacement so that I could sell a bike. We needed another part so agreed that I would Amazon it. I paid for his work that day and even tipped. Well the only way to get a new appointment for the new part was to get back on the website, so there was another week. Then on the day scheduled, he had to cancel because he was sick. Now this was where it turned unprofessional. I understand that sometimes an illness requires one to reschedule. But Ryan literally ghosted me and stopped responding. I pleaded with him via text that I needed to complete the build. He has read receipts on so I know he saw this. No response. I took it into a bike shop and got same day installation. Will not be using this service again and do not recommend.

I paid an enormous sum of money for maintenance and repairs on my bike, and the new tire that was…read moreinstalled will not hold air, after paying over $300.00. I tried to contact the repairman, however he never responded to my text. Don't waste your money with this company.

5.14.2024. When I told my cycling crew I was visiting Austin, they told me I had to visit Lance's…read morebike shop. We stopped in on a random Tuesday evening. Mellow Johnny's was cool, modern & bright. This full service bike shop has quite literally everything you need. My friend bought energy supplements for a non-cycling event. Additionally, the staff was polite & answered all of my questions. Mellow Johnny's has a nice selection of bikes for sale , apparel, & other supplies. They were sold out of the more common sizes on the discount rack. However, I was pleased with my purchase. Prices are in line with what I pay in the Washington DC area. I would've rented a bike & jumped on a group ride if I felt better. Welp until next time!!

I just had my bike stolen and called in to see about purchasing a new Trek bike because I always…read moreshop local first and I drive by the shop almost every day. I let the sales person know the model and size I wanted and let him know I was interested in accessories, as well. He was terse and seemed irritated I called as he informed me that it wouldn't arrive until October (this is June). {2020} I asked if I could get it any sooner or if I needed to preorder. He, in a very frustrated tone and manner, told me that I could call other stores around the country and see if they would be willing to ship it to me. I tried to explain that I was asking so that I could find out the procedure to buy and was trying to find out if I needed to pay for it in advance or pre-order it. After he let me know I wouldn't need to pre-pay; I started to ask another question with the intention of seeing if he had suggestions on other bikes that might work for me. When he interrupted me again with frustration in his voice, I hung up on him. Maybe he misunderstood the phrase "Keep Austin Weird" as "Keep Austin Wired". I'm guessing there are no commission sales. Either way, I'm pretty certain I can locate the model I am looking for elsewhere... Even if it's in October, another city, or an online retailer. Update: {2025} I ended up calling a store in San Marcos next. They were amazing and I ended up buying several bikes from them over the next 5 years, whil sending all my friends from Austin to them. I was talked into going to Mellow Johnnies a few months back to get some supplies to help a friend with his bike. At least they maintained some consistency, their service was terrible. Whether you are a noob or an experienced rider, I'd find another shop.

Took an e-bike tour today with Toby! What a Great time…read more Terrific route and Austin facts. Great guy! Even his recommendation for Matt's El Rancho for dinner was the bomb! Five Stars for sure!

Great place to rent bikes! The guy behind the counter gave…read moreus all the info we needed & helped us get in & out quickly. It had a small town & mom & pop feel! They rent a wide variety of bikes including beach cruisers, hybrid bikes, mountain bikes, road bikes, tandem bikes, and electric bikes. They also offer tag along bikes, kids' bikes, and accessories like trailers and kids' seats. Prices seemed great, too!

Great selection of bikes and accessories. Tommy was friendly and knowledgeable in helping me to…read morechoose the right bike for me. Great customer service, highly recommend this shop

I took my bike in to get my chain/gear casette replaced because the chain was skipping when I…read morepedaled. When I went to retrieve my bike, before I ever saw it they asked me for a tip on top of the $100 repair. A tip??? On a bike repair??? I hadnt even seen what they did yet. Took my bike and rode it around and saw the chain was still skipping. I took it back in and told them they didn't fix the issue, the guy took it in the back for a minute then came back and said "yes I did." Terrible place

Couldn't get my pedals free for the life of me. Stripped several Alan wrench sets. This place had…read moreme in and out in minutes. Great staff. Super friendly. Will for sure be back when it's time for a tune up

Hello, Im reaching out because I had very disappointing experience at your bike shop. I came in…read moreprepared to spend money on a specific part for my bike. I explained that I only needed that particular repair and that I would take care of the remaining work myself. Instead of trying to understand what I was asking for, the staff person who was Hispanic told me that he did not feel comfortable doing the repair. The conversation was handle made me feel as though I was being treated like I had brought in a stolen bike or asking him to do something wrong. Never given a reasonable explanation for the why on this simple repair. I believe the owner needs to know about this because customers service is about listening. Yellow Bike in East Austin was excellent.

Nice clean shop, professional and knowledgeable service. I went in basically clueless needing a…read morefew tuneup supplies, I was kindly pointed to the correct items needed! I was directed to their website {https://www.bikealotaustin.com} for tutorial videos and even a bike-lane map for austin, interactive like google maps! I will definitely be back for all my bike needs!

Fantastic business!! I took wheel in to get new tube. They showed me how the tire had…read moredeteriorated and needed to be replaced then or really soon but they let me decide - no high pressure sale tactics. I would not have noticed this if all I did was get a new tube. They replaced tire while I waited - service seldom found today. I am most impressed by Bikealot and will drive farther from my home to patronize them instead of going to the nearby bike shop.

Went in for a bike fit a few days ago and couldn't be more please. I got a Caadd 10 years ago and…read moreneeded to be refit. Lots of neck pain etc. Went in, took about 45 min. The fit was fabulous! I put a few hours in on the bike today without any pain or issues. Best ride I've had in a long time. Now I'm excited to be back ! Thanks ATC!

Great customer service and communication. Helped me find a part and shipped very quickly. Thank you…read moreMissy and Julian!