Cancel

    Open app

    Search

    Trek Bicycle Burnaby

    3.3 (33 reviews)
    PriceyBikes
    Open 10:00 am - 6:00 pm

    Trek Bicycle Burnaby Photos

    You might also consider

    Recommended Reviews - Trek Bicycle Burnaby

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    1 hour 1 minute on hold, after getting hung up on
    Anwar A.

    These guys are the worst!!! I called this morning to enquire about a bike and was told that it wasn't in stock. I asked when it would be available/when the next shipment would be and the guy couldn't care less, completely unhelpful. I called later in the day thinking that maybe i would get a different sales person, but i was put on hold and then hung up on. I called back after a minute and the same guy asked if i could wait on hold and i said "yes". So I was put on hold for the next 1 hour and 1 min until the hold system finally hung up. Go somewhere else, this place is rude and just doesn't care about customers. I've attached screenshots of my phone for proof .

    See all

    21 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 7
    Thanks 0
    Love this 6
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amy T.
    671
    1558
    2578

    12 years ago

    Helpful 4
    Thanks 0
    Love this 4
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ralson C.
    207
    23
    2

    8 years ago

    Giot 2 bikess serviced after being in storage for 4 years. Done in a day.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Business owner information

    Photo of Chelsea H.

    Chelsea H.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Business owner information

    Photo of Chelsea H.

    Chelsea H.

    Happy to hear about your experience!

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Went in as a new rider and the salesman pressured me to buy a very expensive bike that was above my stated budget so I left

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of I H.
    0
    2
    2

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Peter C.
    2
    102
    67

    11 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of A S.
    1
    11
    0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of C S.
    0
    21
    0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Great service and expertise. Knowledgeable staff. Thank you for your advice and for fixing my folding bike. R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    The WORST service dept I have ever seen. No better than a Canadian tire bike shop. I should have known better..........

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Review Highlights - Trek Bicycle Burnaby

    Cap's Westwood Cycle in Burnaby had the models that I was interested in so I went there to have a look.

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Bikes 1,185 times last month within 15 miles of this business.

    Verify this business

    The Original Bike Shop - CAP'S - the Original

    The Original Bike Shop

    4.2(33 reviews)
    6.9 km
    $$

    I bought a bike here in 2009 and now I bought another bike here. The people here are pretty…read morefriendly and helpful. Two weeks after I bought my bike the pedal started sticking so I brought it back, they changed it for me without charging me. It's not a super big store but they have a good selection of helmets and other accessories. Bikes do go fast these days in the time of covid though which is why when I found the size/color and brand (specialized) I wanted I bought it right away. I'll be back when my bike needs to be serviced or I need any accessories......

    The folks here are always so pleasant (and also patient)…read more My wife and I decided it's time for our daughter to get a new bike. We have barely a clue on what to go with and certainly required advice for the right bike. While their supply was limited, he was able to recommend a bike that fit our daughter perfectly. He allowed our daughter to give the bike a test in the parking lot and didn't rush any decision. In fact, another employee did a quick tweak to the bike and let my daughter go for another spin to see if it made the use of the gears any easier. We also learned that they have a buy back / trade in program for children's bikes since the kiddos tend to outgrow their bikes quite quickly. I recommend anyone in the area to include this place when seeking out a bike. I bought my previous bike from them about 10yrs ago and remember the same high level of service and support.

    Photos
    The Original Bike Shop
    The Original Bike Shop - 'Cap' Hobbis, like father, like son.

    'Cap' Hobbis, like father, like son.

    The Original Bike Shop

    See all

    EbikeBC

    EbikeBC

    1.9(12 reviews)
    5.6 km

    Great business. Great people. Great product. But the follow up service is suffering. Very Slow…read morereply to email or tickets. No one answers the phone. You get a voice machine stating they do not call back and ask people to log an online service ticket. Basically they are understaffed to support the simple questions from buyers. Also I am an electro mechanical engineer and their on-line install videos forget to include many steps. There are no paper instructions in the kits. Nothing!. Had to find a utube video from some else to solve the issue. So even though they tell you the instructions are on line, they are poorly done and incomplete. On the Good Side. They have resolved problems and questions when you show up at their door.

    Prospective customers should approach ENVO and their retail subsidiary, EbikeBC, with significant…read morecaution. My experience with both the Veemo trike and the company's post‑sale conduct has been unacceptable. Four months after purchasing the trike, I have still not been able to ride it, and the company has shown little willingness to take responsibility for the condition in which it was delivered. Before purchasing, I was explicitly assured that I would receive advance notice of shipment, including a delivery date, and that the trike would arrive fully assembled and ready to ride. Neither commitment was honored. Instead, the trike arrived with multiple defects that rendered it unsafe and inoperable. These included: - A wiring connection too short to reach the display screen, preventing the trike from powering on - A brake disc installed backwards, with stripped hardware - An accessory power switch that did not function - Handlebars that rotated freely to the point of becoming vertical - Fenders that struck the frame, preventing the trike from turning When I reported these issues, EbikeBC insisted that the trike was "operating as designed." One representative even claimed that the fenders were intended to hit the frame during a turn--an explanation that defies basic mechanical logic. I requested a Return Merchandise Authorization (RMA) three times, as required under EbikeBC's own terms of sale. Each request was ignored or deflected. Instead of honoring their contractual obligations, the company advised me to revisit the initial setup to avoid "significant restocking and return costs." At EbikeBC's direction, I obtained a professional inspection from a certified bicycle mechanic. The findings were unequivocal: "At time of inspection, the vehicle was not delivered in a safe or ready‑to‑ride condition. Multiple assembly deficiencies were present, including critical steering and braking faults that would ordinarily be identified during basic final assembly and quality control checks. While several issues were corrected, functional defects remain that cannot be resolved without manufacturer intervention." Despite this independent assessment, ENVO and EbikeBC continue to insist that the trike was delivered in road‑ready condition. This position is not supported by the facts. After twenty‑eight emails, a formal inspection, and months of waiting, the trike remains in my local bicycle shop, unusable. Based on my experience, customers should be aware that once payment is made, meaningful support may be extremely difficult to obtain from EbikeBC and ENVO, even when the product arrives in unsafe condition.

    Photos
    EbikeBC
    EbikeBC
    EbikeBC

    See all

    Trek Bicycle Burnaby - bikes - Updated May 2026

    Loading...
    Loading...
    Loading...