Prospective customers should approach ENVO and their retail subsidiary, EbikeBC, with significant caution. My experience with both the Veemo trike and the company's post‑sale conduct has been unacceptable. Four months after purchasing the trike, I have still not been able to ride it, and the company has shown little willingness to take responsibility for the condition in which it was delivered.
Before purchasing, I was explicitly assured that I would receive advance notice of shipment, including a delivery date, and that the trike would arrive fully assembled and ready to ride. Neither commitment was honored. Instead, the trike arrived with multiple defects that rendered it unsafe and inoperable. These included:
- A wiring connection too short to reach the display screen, preventing the trike from powering on
- A brake disc installed backwards, with stripped hardware
- An accessory power switch that did not function
- Handlebars that rotated freely to the point of becoming vertical
- Fenders that struck the frame, preventing the trike from turning
When I reported these issues, EbikeBC insisted that the trike was "operating as designed." One representative even claimed that the fenders were intended to hit the frame during a turn--an explanation that defies basic mechanical logic.
I requested a Return Merchandise Authorization (RMA) three times, as required under EbikeBC's own terms of sale. Each request was ignored or deflected. Instead of honoring their contractual obligations, the company advised me to revisit the initial setup to avoid "significant restocking and return costs."
At EbikeBC's direction, I obtained a professional inspection from a certified bicycle mechanic. The findings were unequivocal:
"At time of inspection, the vehicle was not delivered in a safe or ready‑to‑ride condition. Multiple assembly deficiencies were present, including critical steering and braking faults that would ordinarily be identified during basic final assembly and quality control checks. While several issues were corrected, functional defects remain that cannot be resolved without manufacturer intervention."
Despite this independent assessment, ENVO and EbikeBC continue to insist that the trike was delivered in road‑ready condition. This position is not supported by the facts.
After twenty‑eight emails, a formal inspection, and months of waiting, the trike remains in my local bicycle shop, unusable. Based on my experience, customers should be aware that once payment is made, meaningful support may be extremely difficult to obtain from EbikeBC and ENVO, even when the product arrives in unsafe condition. read more
