Gordon of Smart Hands is an Absolute Wiz! He's bailed me out…read moreat a moment's notice on more than one occasion! The Guy is Knowledgeable, Thorough, Honest and Fast! With repairs often finished in a matter of hours. Plus, his prices can't be beat! I bring all of my business to Gordon and he's yet to disappoint! Highly Recommended!

I hired this technician to replace the hard drive in my grandparents' computer. He also said it…read moreneeded a new fan due to noise, which we agreed to. He told us the repair would take 3-4 days, but it ended up dragging on for weeks with multiple delays. Eventually, he shipped the computer back to me without my permission, and it arrived with the stand broken and the fan still unfixed. He said he would come fix it once the new fan came in, but after waiting over a month with no resolution, I finally gave up and ordered the fan and a new stand myself and had someone else complete the repairs. The whole process was unnecessarily drawn out, and I ended up having to spend more time and money to get things done right. I would not recommend.

I brought my laptop in for repair. Within just a few minutes, I was being told it was a simple fix…read morewith the charger and he would fix it while I wait. A few minutes later he's done and as I get my wallet out to pay he tells me, it was a simple fix, no charge. I will definitely be using them again in the future! Super nice and great customer service!!

This is a great company. I am not very tech savvy but the people who run this company are very kind…read moreand helpful. If anyone is in need of computer repair this is an excellent choice.

I absolutely recommend PC Geeks to anyone who'd like quick, friendly and overall great service!…read more to preface how pleased I am, I'll add context to why anyone in the Frisco area should give PC Geeks your business-- I went to Best Buy initially, (big mistake) to attempt a quick repair on my PC since I wanted to avoid the 39 minute drive to micro center and their wait list as well. I ended up standing in line at Best Buy for over an hour (I had an appointment booked for 12Pm) . . . I was never seen. One of the only 2 Geek Squad employees eventually asked all of us in this growing line-- "Who has an appointment", to which several of us spoke up. I had the earliest appointment time. everyone else was 12:20 and later. Clearly Geek Squad is miserably understaffed, I personally felt bad for the 2 employees having to handle the volume of customers that kept piling in. Shameless company. Regardless of uncontrollable circumstances, having an appointment did not matter at all. It was clear that the employees had no way of checking whose appointment was next or who even had one in the first place. (The Best Buy app is only good for placing orders, otherwise, the vital functions such as drive up pickup etc. are useless.) Both me and one other person were completely ignored when we spoke up about our 12pm and 12:20 appointment times and annoyingly, we were bypassed by a very aggressive couple who came in late, behind everyone and even asked me if I had an appointment (I told them I did indeed, so ignorance is not an excuse for their behavior or the employees). They were allowed to bully past everyone who'd been standing there for that hour, screaming they had an appointment-- we all had appointments but I guess being the loudest and most rude gets you seen first. as that hour trudged on, I noticed a growing stack of electronics that were being signed up to be worked on "Off site", with hold times that were clearly going to take several days to finish, so I assumed I wouldn't have gotten my PC fixed same-day if Id have kept waiting for my "appointment". So at about 1:10, (an hour and 10 minutes after my appointment time) I called it quits, walked out and headed to google. I found PC Geeks right down the road and headed over there Instead, I was eager to avoid a trip to Micro Center. And what a blessing it was to have found them! what would have taken Geek Squad DAYS to finish, PC Geeks handled in barely 2 hours. I dropped off my rig, let the employees on staff know what was wrong (I cleaned my PC which was long overdue and replaced the GPU. BUT, I accidentally plugged one of the PSU prongs in the wrong place on the Motherboard, so it wouldn't turn on at all, I didn't realize it so I was totally stumped on how to proceed getting her back online, my mistake!) -- PC Geeks took control of the situation and got my PC onto their work list immediately. They were professional, knowledgeable, and handled my hardware carefully! I got a call 2 hours after the drop off with the awesome news that the problem was resolved and now I'm back up and running same-day! The value in how quickly they were able to resolve my issue is priceless, they are worth every cent! I'm here to tell any of you with a gaming rig or high end PC, save yourself the trouble of using big labeled companies, the true professionals are right here at PC Geeks! 11/10 from me

My son found this place doing his own research after his computer kept inexplicably crashing mid…read moregame. Though it was over the holidays, they were able to diagnose and repair his PC fairly quickly. You can tell they know their stuff and they gave suggestions for future PC options once our son's entry level gaming PC had run it's course. His PC was optimized by removing unnecessary drives and RAM and adding a new 2TB SSD and reinstalling a new windows. Though we are hopeful that we do not have to return anytime soon, we would definitely recommend PC Geeks.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Love this place, we've had so many computers built by these guys and will continue to do business…read morehere. We drive from Plano to get here and the drive is worth it.

I was physically attacked by the employee/repair tech!!!…read more I brought my daughter's phone in for a replacement battery. Her phone was perfectly fine, other than the battery getting puffy. The tech changed the price quoted to me and then broke her phone. When I told him I wanted a refund (I didn't even mention the obvious ethics that he should replace her phone which he broke), he started yelling and cussing. He got so out of control that he hit me and tried to take my phone from me a couple of times. I had to take shelter and call the police.

Great service, Transferred all the data from my old tablet to the New One…read more Always Helpful out of the way.

Outstanding service on my top‑of‑the‑line gaming PC: high‑quality work, fast turnaround, and very…read moreprofessional

Josh did a great job at resolving my issue. He showed me how to fix it should it happen again…read more So proud of the response and the in-home customer service.

I must put in a better than good work about Steven and in the background Kevin…read more Like others wo come to the shop, I was frustrated because I think I know how to manage computer inconveniences and do basic destroy the virus, but, there was no virus and no answer. Kevin was methodical and diligent about isolating my computer glitch and then fixing it. His patience and methodology even amazed me as after 2+ days of continual experimentation, Steven texted me and game me good news. If you have a problem with your computer, give PC ICU a chance. I did and if I ever have another issue, I know where to find them.

Service was concise, professional, and quick. Would recommend- X1 Thinkpad broken charging port.read more

Fast, friendly, competent, and reasonably priced. Perfect. My new go to IT. They were able to give…read moreme a timely appointment and showed up on time.

Great service, reasonable fee. Arrived within a day of me contacting them. Was able to resolve…read moreour software problem within two hours. We are almost totally Macintosh computers but use Parallels to communicate with a PC based X-ray scanner. The tech solved the interface problem and we were back up and running. No problems since. Highly recommend for those of you who have any Mac problems!