The self serve dog wash always stinks (like a biofilm is in the hoses) which makes the water…read morestinky. The shampoo and conditioner doesn't smell very good and there are huge clumps of wet hair underneath the wash tubs. Gross.

There live fish and plant supplies are not well taken care of at all. They had a good lady working…read morethe fish area and everything was looking pretty good. But she been gone for a while., and it really shows. One of the worst live fish that I have seen.

This is by far, The best reptile store in north east Ohio! The store is clean and well stocked ,…read morethe tanks all had lots of enrichment for the reptiles and they were not too small of tanks. The employees were super helpful and friendly. There's a tegu that wanders around he was friendly and let me pet him. They had a nice variety of reptiles and invertebrates as well as feeders. They also offered to special order a specific snake we wanted and were very informative. Definitely will be back to get some new reptiles!

Great spot, very knowledgeable and friendly staff! Have gotten a couple lizards here. The new…read morelocation is large with an excellent selection.

Firstly, the store location can be tricky to find the first time…read more But, you walk in and feel like family right away. You are not just another dollar, your a friend when it comes to the store. It has my business

if you have basic care experience and knowledge, need i say anymore? this place is horrible…read more reptiles and others have been kept in horrible care for years as far as the reviews go...if that gecko isn't dead then it damn sure is not healthy. Humane Society and Willoughby police were contacted already and have received numerous complaints but the place still seems to be in business. Owner is kind but nasty and in denial when confronted. Stop giving these people money to mistreat and kill off more animals. If you care for your own animals and still financially support this place, you are apart of the problem and you are helping continue this cycle.

Great locally owned dog store in Mayfield Village. The owner is so friendly and truly cares about…read moredogs. The products she sells are so cute and durable! Some products even have proceeds that go towards helping shelter dogs. She also has a donation bin for all used dog items! Definitely a great place to stop!

We love this store! Our friend recommended this store to us. It is a small store but it has a good…read morebalance of dog products. The owner is super nice and has a lot of knowledge about dogs. She offers a lot of insight on many subjects. I HIGHLY recommend this store if you are looking for personalized service plus a great shopping experience.

Nice people. I use the do it yourself dog wash. Clean and super easy! I have a medium and large…read moredog. Nice selection of dog supplies.

From the owner: Happy Tails Pet Supply LLC provides healthy options for your pets inside and out. We also provide a…read moreself service dog wash and dog grooming services.

Leaving my dog Lucian at a boarding facility for 2 weeks was a source of anxiety for me due to a…read morepast terrible experience at a different place. Lucian, who suffers from anxiety, refused to eat and lost a significant amount of weight during his previous stay. When I contacted Pet Lodge, the owner Dan was incredibly kind and provided detailed information about prices and required vaccinations. Upon dropping off Lucian, I was touched by how Dan interacted with my dog, showing genuine care and affection. I felt relieved to learn that Lucian would have his own quiet space to eat and rest, unlike his previous experience of being constantly on the move. The turnaround in Lucian's behavior and mood was remarkable - he greeted us happily upon our return and looked healthy and content. Pet Lodge has earned my trust, and I

Heads up, they closed there store on Broadview and are back at the original store on State Rd…read more Great selection. Bought a Bristol Nose Pleco for our Cichlid tank.

Disregard the Karens below, this place is great. Bought my dog's food and it was delivered an hour…read morelater with some extra treats! Great place, great employees and great customer

I wrote a review with the same rating for the Woodmere location. The comments there apply to this…read morelocation. Now, Katie is there who used to be at the Woodmere site. She is exceptional, friendly, knowledgeable and remembers things about my animals. She knows the products and loves her job. Before Katie was Jason and he too was exceptional in terms of his knowledge and information. Both are generous with their time if I have a question or need help with selections. At this location, Katie does a great job and I love going in to get food or supplies. I appreciate service, people that care about me and my pets. I hope Katie remains here. By the way, when I come in, all the employees greet me happily--sincerely---and offer help. The checkout is always fast even if they are involved in something else, they come right over to check me out.

I have gone to the Painesville location several times to get my dog's nails trimmed. Every time…read morethey want proof of my dog's rabies vaccination. I've brought it in, and for some reason they are incapable of making a record of this in their computer. I just recently came in for an appointment, and was sent away because of no proof of rabies vaccination, again. With gas prices being what they are. I have no time or money for this endless nonsense. I will be taking my business elsewhere, which is a shame, because it's close to home.

Staff is always helpful and friendly store is well stocked and organized . Great store to shop for…read moreyour pet needs

I purchased a gazebo for my deck and one of the pieces ended up being bent. Linda, the store…read moremanager went out of her way to get me a replacement.the part came in by the date she told me I would have it and she followed up with me to make sure everything was ok. the Gazebo is fabulous and Linda's custmer service, even more so.

I've been a longtime customer of this company and a frequent visitor to the Chardon store; however,…read morewhat I've seen recently has caused me such dismay that not only am I no longer purchasing my housewares at this store, but none of my family and several of my friends no longer do either. The store management is essentially indifferent to its floor associates, paying them as little as $8/hr and scheduling them for irregular or on-call shifts based on need - even though I just came back from the store and saw only TWO cashiers for the entire checkout line network. The lines themselves were very long - people were leaving to go to Walmart or Target - so clearly whoever manages scheduling did not do their job. This is the fourth or fifth time I've seen this type of understaffing and, frankly, I've had it enough of it. There was one time the entire POS system was offline and instead of taking matters into his own hands, the store manager Steve simply left it to the most recently-hired part-time associates to fix the problem. It was appalling. If you care about the store's staff and wish to send a message to its lethargic and callous managers, shop somewhere else. Nothing you find there is exclusive to Big Lots and in fact their prices aren't especially competitive compared with the other chain stores.