I've been a longtime customer of this company and a frequent visitor to the Chardon store; however, what I've seen recently has caused me such dismay that not only am I no longer purchasing my housewares at this store, but none of my family and several of my friends no longer do either.
The store management is essentially indifferent to its floor associates, paying them as little as $8/hr and scheduling them for irregular or on-call shifts based on need - even though I just came back from the store and saw only TWO cashiers for the entire checkout line network. The lines themselves were very long - people were leaving to go to Walmart or Target - so clearly whoever manages scheduling did not do their job. This is the fourth or fifth time I've seen this type of understaffing and, frankly, I've had it enough of it. There was one time the entire POS system was offline and instead of taking matters into his own hands, the store manager Steve simply left it to the most recently-hired part-time associates to fix the problem. It was appalling.
If you care about the store's staff and wish to send a message to its lethargic and callous managers, shop somewhere else. Nothing you find there is exclusive to Big Lots and in fact their prices aren't especially competitive compared with the other chain stores. read more
