This place is super confusing to get to. To get to the entrance, you'll need to drive to the BACK. If you park in the front, where the big visual "The Container Store" attracts you to from the main street then you'll get lost in a semi-empty what look like hopeless unfinished mall.
Everything here is super pricey, but it's a convenient place to get your organizational items if that's your thing. It's my thing, so that's how I ended up here.
When I began checking out, the lady working at the cashier was hollerin "NEXT" as if this was a fast food joint or something. She was not very helpful to me in ringing me up. First, she was moving my stuff all quickly and ended up dropping one of the containers, which thankfully didn't break. Then she shoved all the containers in one of their gigantic bags and when it wouldn't fit in the cart, she began to vigorously shake the bag to move the containers around to fit in the shopping cart. You can hear all the plastic containers clanking against each other. Uhm hello, plastic breaks too! I finally just grabbed the bag from her and tied it shut so the containers wouldn't fall out.
Then I asked her if the 20% off coupon applied, and she said YUP and waits until I finished paying to check the receipt. Why couldn't she check it before we had to go through a hassle of refunding now? It did not apply, so she sat there staring at the receipt, holding the line up.
She finally did the refund, and then proceeds to jam my crumple of receipts into the bag sitting in between her and in front of my face while I held my hand out to take the receipt. Wow, okay. She could've been honestly saying it, but I interpreted the tone of her voice as sarcastic when she was saying "you'll get three dollars refunded to you, thanks so much for bringing that to our attention." Uhm I did and you said the coupon applied.
I can't recall her name, I think it had two s's or two z's. Nonetheless, I'll just buy my containers elsewhere.
Note: This review is my opinion based on my experience only and may not reflect on the business as a whole. What experience I had may not be the same for someone else. read more