Jackleg work, simple fix, abjectly poor customer treatment After buying thousands of dollars worth of Schonbek fixtures - a large center hall chandelier, two sconces, two ceiling domes, and two smaller bedroom chandeliers - from Cleveland Lighting, here is the response I got when I asked them to fix the problem shown in the attached pictures: "Unfortunately, we would have a service call fee of $95. As mentioned these are secured at the factory and I'm not sure how much of an adjustment can be made. I could have someone available this Thursday afternoon. Let me know if you wish to proceed." The sconce in the photos was installed improperly. It should have been repaired without hesitation without charge by the store. You can see from the photos the Cleveland Lighting rep's statement, "fixed at the factory," is an inaccurate cop out sent by someone who just did not give a crap. Asking for a service fee was inappropriate and indicative of the kind of people who run Cleveland Lighting. Find a different lighting store. read more

Cleveland Lighting - Circled area shows cause of issue - the sleeve is not seated properly on the tang - Home Decor Near Me - Lyndhurst, Ohio

See all

Avoid doing business at this store. This is a store that cares nothing about customer service. Having owned a store myself and being very conscious of customer service, I am appalled at the customer service at Cleveland Lighting. After ordering thousands of dollars of lights over a year ago, we found ONE lighting fixture that fit our needs better for our dining room in an another store. So, we asked to return a BRAND NEW, UNOPENED fixture in the box for a refund. They insisted on a 25% restocking fee. This is outrageous. This is just a way for them to make more money on their lighting fixtures for doing absolutely nothing. They could care less about building any customer good will for any future lighting purchases. They obviously care more about making a buck than pleasing their customers. Yes, it was stated there would be a restocking fee but seriously? 25% ?? You spend thousands on fixtures and there is no room for an exception at times? You can be sure that I will make sure that anyone that asks me about purchasing lighting fixtures I will tell them of the poor customer service and will steer them to another store. One that actually cares about their customers. read more

What can I say. Best customer service and price by far. I ordered 4 new fans for our new home and they gave me a great price and shipped directly to the house. I couldn't be more happier. In fact that's why I am leaving this review. I never leave reviews and I felt one was needed. Thanks Cleveland lighting read more

Cleveland Lighting - Two fans from recent purchase! - Home Decor Near Me - Lyndhurst, Ohio

See all

My wife, daughter and I went to Cleveland Lighting to find some new lights for my bathroom. I was still dressed in my suit from working working at the Hospital just to give you an idea of our appearance. We walked in and and were not acknowledged by anyone up front. Made our way to where the bathroom lights were to find an employee helping another customer. It seemed like we were in her way by just looking around. Immediately made our way to the exit and drove down to House of Lights where we are treated with outstaying customer service. read more

Today was final straw with lamps that don't last!! I found myself driving east to Cleveland lightning. What a wonderful place and experience. Diane helped me with my immediate needs. (Couldn't wait to order so bought displays!) . Everyone helped out to pack it up and place in my car. I look forward to returning for more lighting needs. The variety is what is awesome and Diane's knowledge about the various lighting options definitely helped me. They are placed in my condo and are fantastic addition. Thanks!! read more

Nobody went out of their way to help or say hello. The store wasn't even busy. Not one employee was interested in helping customers on the floor. Terrible! read more

Had a great experience. My sales rep Diane was patient and helped guide me through the lighting world of calvin temperatures and helped me identify exactly what style I was looking for. Thanks Diane!!!!!!! Will definitely be back. Btw the showroom is gorgeous!!!!! If you are looking for great accent pieces this is the place to go read more

Had a wonderful experience with the team at Cleveland Lighting One. My wife and I selected fixtures for our entire home with Diane. She was professional, prompt with her proposals and very knowledgeable. All the lights arrived on time and look beautiful after installation. This was our first time shopping for lighting, so we did not know what to expect. The prices were very competitive and the level of service that we received was the major difference from the other lighting retailers we visited. We will be recommending CL1 to all our friends and family. read more

Beautiful store,employees could have been more polite and more accommodating. Ended up ordering a few items and definitely looking forward to receiving them! read more

Went there last few weekends ago, huge selection and amazing show room. I needed a lot of help with a warehouse project and show room. Took a bit time but we worked out all the kinks and now I have an amazing showroom. I do think lighting is very important to setting up the moral of workers and customer interests. They don't need to be pretty they need to function realiably. read more

I just had to write to say that I couldn't disagree more with Nate's review! I have had nothing but fantastic service and products from Cleveland Lighting through the years. We built a home 8 years ago and did our entire place with this wonderful company. We never had any hidden costs or issues of any kind. Just today I needed service on my kitchen under cabinet lighting and the technician who came was amazing. This is a quality company!! Gwen P. read more

We had a lot of trouble getting our fixture from them. It was delayed several times from the manufacturer but they didn't even let us know, we just had to call several times to see why we hadn't heard about it being ready to pick up. Then when we finally got it (4 months later) and had it installed, 4 of the 8 sockets didn't work. They sent someone over but he was unable to fix it. Now 4 months later from that we're driving back over again to pick up a replacement. This whole thing is ridiculous and they've provided really poor customer service. read more

I wanted to share the great experience I had selecting lights from my home. I started at a competitor and had a terrible experience getting help and am so happy I ended up at Cleveland Lighting! They had everything I needed for my remodel at better prices than online too. I will definitely be coming to Cleveland Lighting for all our future needs read more

I have gone into this store several times and left for the same reason repeatedly. Poor Customer Service! Customers are not acknowledged or greeted. You generally have to locate someone for assistance. Representatives are not friendly and do not seem interested in helping clients. I have purchased several items from the House of Lights, a few doors down, excellent customer service. read more

I've visited the store several times to look at their fixture options. Whenever I walk in the store, the salespeople sitting at the front desk barely acknowledge me and never offer any assistance. I guess if you're carrying the latest designer handbag, their salespeople assume you can't afford their fixtures. I've taken my business right down the street to House of Lights, and they're always very accommodating and helpful. read more

I purchased lighting for our new home from them and boy do I wish I hadn't. Yes they have a huge selection of lightening, sadly though don't stock most of it. This leads to my first complaint, charging retail prices AND passing freight charges to the customer without disclosing the information except for fine print on the receipt. Secondly, when we found a large scratch in our new fixture we received a very condescending attitude from the customer service staff upon calling and asking for an exchange. If it weren't for the 25% restocking fee I'd return the merchandise and shop on-line for a 25% discount including the shipping charges. So much for supporting local business. Bottom line: Beautiful showroom - ugly customer service, hidden freight charges, and silly return policy. Shop elsewhere.. unless the service changes if you are buying a $1,000 light for your bathroom... read more

I had a really bad experience here which I think other customers should be aware of. 1) Change in store policy where they won't place an order without full payment up front. This was different than when I worked with them in the past, and different from the way most companies handle contractors and large institutions. 2) The salesperson I ordered from left while I was in the middle of a large project and no one else at the store knew about what we had agreed on. It took lots of unanswered emails and voicemails before I talked to someone else at the store who informed me of her departure. 3) Serious attitude from the new salesperson we worked with. When our order finally arrived I called her to say I'd be arriving in 20 minutes. We'd made a payment in full based on their invoice. Then she tacked on $40 freight charge which was never discussed and made a big deal about it. This after spending $5-6k this summer at their store and having a terrible experience because of the old sales rep leaving without anyone else there picking up her slack. Based on my experience if they're willing to treat a large institution like this (where lots of repeat business usually comes from) they'd treat individual buyers even worse. 4) She said that they need more notice than 20 minutes for a pick up (no one had ever informed me of that) and that's not how it worked in the past. Plus, most of the time nicer light stores deliver on-site. Then we were unsure if everything would fit in one go and were told there would be a storage fee if I didn't move all of it at once. 5) The warehouse guys loading the van also had bad manners and made me incredibly uncomfortable. The amount of hidden fees, stress, and inconsistencies at this place is staggering. I will be very happy to take my business elsewhere from now on. read more

I got much of my new lighting from this establishment. Reasonably friendly and helpful, and a fairly deep selection of lighting. Conveniently located on Mayfield -- which is a plus. The lighting is on the expensive side, so only go to shop if you're in the market for nicer lighting... read more

Had a great experience from start to finish. I was blown away by the selection. We recently moved and needed to change a decent amount of lighting in the house. The sales force was friendly and helpful. Some areas we were more concerned on style and others (like the basement) we wanted to stay within a budget. They made the shopping experience easy and fun. Install went smooth and seamless - the guys showed up on time, were friendly and cared about their work. They didn't seam to be in a rush - they took their time! I would strongly recommend Cleveland Lighting to anyone in this area. read more

Awesome selection of high-quality lighting options. During their yearly sale we got ceiling lights and an amazing chandelier for 40% off!

My new favorite lighting place!! A pretty showroom with so many different styles to choose from. We recently redid our kitchen so I was looking for a new fixture for it and a friend mentioned I should check out Cleveland Lighting. I was on the hunt for just one fixture and ended up going home with 3!!! Would recommend to anyone looking for stylish and chic lighting read more

I don't usually write reviews but I think Cleveland lighting is great. We took a "chance" last April and ordered lights for our newly finished basement. I spoke to a customer service rep a few times and they were always very helpful. We just put in another order for 5 exterior lights plus two more for the basement and had a great experience - they were here in days. read more

Great experience! Professional staff guided me through the selection of product for my new loft space & showed me things I may have overlooked by just net shopping. Painless ordering process, my fixtures arrived ahead of schedule and had they not made sure I had all the correct bulbs and added dimmers, these would have been a multi trip nightmare. Thanks Cleveland Lighting I'll be back! read more

Nice lights, broad selection, TERRIBLE customer service. Blown away by the rude treatment... I regret spending money here, and won't make that mistake again. read more

Cleveland Lighting was a pleasure to work with. Our experience started in their beautiful showroom and was followed by prompt and professional installation of a couple of fixtures in our home. Unfortunately, one of the fixtures was defective. Marty (the owner) was very responsive to our problem and Tim (the installer/repairman) replaced the fixture once the replacement was delivered. Correcting these types of problems is a key element of customer service and one often ignored by the contractor community. I would love to work with Cleveland Lighting again and recommend them without reservation. read more

Great pricing and service. Exceeded my expectations. Excellent sales team which made selections for my new house a breeze. I will definitely recommend Cleveland lighting to all of my friends. read more

Horrible, horrible, horrible!!!!! We bought all of our lights there for our custom built home. We have had issues with our kitchen pendants from the beginning. The cord set and socket burns out and the lights need to be rewired. We have now done this at LEAST 5 times now. We have to pay when it's rewired. They will not offer us replacement lights nor even give us a discount towards new ones. Poor customer service after we spent thousands of dollars on lights at this store. Very disappointed to say the least. read more

Poor customer service. Not satisfied with the work done by Cleveland Lighting. I would not suggest using Cleveland Lighting.

I ordered 3 pendent lights from this company( In April), with the understanding that 2 would be in the following wk. I took the one home, (it would have matched perfectly in my new kitchen) did not have it install (waiting for the other 2), and I'm GLAD I didn't! I'TS JULY! I was told repeatedly next wk., next wk. Call the end of June, was told they had a shipment coming in July1, it would be inventoried and ready by July 5. I CALLED July 6, was told my PAID FOR lights were NOT IN. I told the smart person, I had had enough and was bringing it back. I got "O.K.". Five minutes later, I got a call from GREG saying " Good news, your lights are in. "O.K." was my response. I went in the store July 8, was told no, sorry my lights weren't in and that they don't give back cash (415.25) ONLY CHECKS that are mailed out once a wk. REALLY??? POOR, POOR customer service. I got my check, will NEVER go to that place again, and will NEVER recommend it to ANYONE! Cleveland Lighting SUCKS! read more