Dr. Long has been my dentist since 2019. I moved from Mississippi in search of a dentist, and came across his office. He's been honest and open about the health of my teeth and that of my family's teeth as well. I usually feel uncomfortable about being judge by coming to the dentist, but he makes you feel comfortable without judgement. He always gives me the best options for the wellbeing for my teeth. read more

The service, procedure and staff were all excellent. See you in 3mths!! As a new patient, the Tracy team welcomed me and I felt as if i had been an ongoing patient there attending for several years. Thank you read more

Dr. Long was very friendly and took the time to show me my teeth with an intraoral camera. After two previous dentists told me I needed multiple fillings, Dr. Long said I had no cavities -- I really appreciated his conservative, no-unnecessary-work philosophy. The office staff was nice and the cleaning was thorough. read more

Excellent customer service The dentist was real knowledgeable really explained things that needs to be taken care of in my mouth. I love that you should check him out. read more

1 Star - First Time Patient Experience Today I visited Tracey Dental in McKinney, TX, and if I could give this office 0 stars, I absolutely would. This was easily the worst experience I've ever had at any doctor or dental office. When I first arrived, there was no one at the front desk, so I waited for a while before the receptionist finally came out and asked me to complete my paperwork. That part was fine, and I didn't think much of the delay. Things quickly went downhill from there. A dental assistant came to the door, looked at me, and barely acknowledged me before ushering me into a room with no greeting or professionalism whatsoever. Once seated, she simply said she would be doing my X-rays. She began using a handheld X-ray device and gave little to no direction while repeatedly shoving the equipment into my mouth. I tried to explain that the top of my mouth isn't hollow enough for me to comfortably bite down on the device, but she completely ignored what I said and continued. The way she handled the equipment was rough and careless, and it became painful. I eventually had to stop her because she was literally hurting me. At that point I told her, "I don't know if you're having a bad day or what, but it seems like you don't want to be here." Her response was defensive and dismissive: "I'm the dental assistant. I know what I'm doing. I like my job and want to be here." I responded that her attitude clearly suggested otherwise, and she then tried to flip it around and tell me that I had the attitude. That was the moment I decided I was not going to tolerate being treated like that, especially as a first-time patient. I removed the bib, got up, and walked out. I explained what happened to the receptionist on my way out and she apologized. After calming down, I called the office and asked to speak with the office manager but ended up speaking with the dentist himself. He was understanding, apologized, and even offered to still clean my teeth, but by that point the experience had already been ruined so I declined. The point is this: patients take a risk when trying a new dental office, and being treated with disrespect and carelessness by a staff member--especially someone performing a procedure--is completely unacceptable. She's clearly in the wrong profession!!! I sincerely hope the office takes a hard look at their staff and addresses the behavior of employees who are bringing down the professionalism and reputation of the practice, because this experience was a terrible reflection of the business. I would not recommend this dental office. Save your time and money and go somewhere that values patient care and basic professionalism. read more

This place is great! Friendly staff, professional and affordable! I'm definitely coming back!

Doctor Long was amazing. He took his time explaining the cleaning process to me. He also recommended some techniques to keep my teeth healthy. I'll be back and bringing my fiancé. read more

Dr. Long always does a great job and is very attentive to any concerns. He does the cleaning himself which I appreciate!

Dr. long is THE BEST!!! He's so gentle and makes everyone feel at ease. His office is beautiful and the staff are super sweet. Even my 10-year old doesn't mind visit the dentist. Highly recommended. read more

Very efficient cleaning and laidback feel. I enjoyed meeting all the staff and recommend Tracey Dental highly!

Quick and easy. Great dentist, everyone was kind and caring. Would recommend to everyone!

I've been coming here for a few years and through staff changes, the service remains the same. It would take a lot for me to change to another dental provider. Dr. Long is very thorough and makes sure you understand your oral health and any treatment plans. Dental Assistant and Front Desk are also very helpful and pleasant to work with. read more

Awesome Dentist and an AWESOME EXPERIENCE! I wish I went to him first before I tried other Dentist! His demeanor was really AWESOME and I am going to refer my ENTIRE family in this area to him! You "ROCK" Dr. T!!! read more

Great customer service! I feel like I'm at home. He makes me feel comfortable because I honestly hate and am extremely afraid of the dentist. He keeps me laughing and calm at the same time. I highly recommend. read more

I've been coming here for the last 2 years. Dr. Long is so nice and friendly. I appreciate that he's detailed yet quick with his cleanings. Staff and facility are always great too! Highly recommend! read more

great service works well with you nice staff wonderful doctor funny to would definitely recommend to people who need a deep clean

Friendly staff and competent dentist! Explained everything steps by step. I would highly recommend!

The best dentist I have seen in a very long time. Very welcoming and calming experience as well as very understanding/sweet staff/dentist. Thank you for such a great experience as I typically have a lot of anxiety at doctors/dentist. Will definitely be making this my primary dentist! 100% recommended! read more

Staff always friendly and professional! I never feel like I am being pressured into purchasing products or treatments that I don't need.

First the front office staff was amazing! From listening to my concerns and what we needed done they acknowledged all and made me feel comfortable. When we went to the appointment, it was an easy check in process and then the dental hygienist and dentist their care was top notch. There was no mom shaming, no making us feel bad about the repairs to our daughters teeth needed just put in a plan of action. We go back later this week and honestly we are all planning on making appointments that's how comfortable we all felt! Thank you Dr. Dorian and team for being extremely kind. read more

Great dentist and staff! The office is nice and welcoming. I recommended the practice to all of my friends and family members.

Kind helpful staff. I felt very comfortable with Dr. Long and his staff. He walked me through my X-rays, and if I wanted to, I could have gotten same day deep dental cleaning. Looking forward to my follow up visit. read more

This office committed FRAUD!! Upon first visit I was happy, until I got the statement of services from Cigna. They sent two claims for orthodontics... billed twice to my insurance!! They also took the $1,500 ortho benefit. Upon discovery one year ago- I reported it to Cigna and they investigated it. The dental office refunded the two claims but over a year later I discovered the ortho $1,500 was never returned- so my ortho benefit is USED UP!!! I can't get braces until this gets resolved. Be careful!!!! read more

Dr L. is great! He and the staff always get me in on time for my appointment, which is def something that I appreciate. He does a great job getting my teeth sparkly clean... 10/10 recommend. read more

I really like the customer service and they really let you know what is going on with your teeth. They are very professional and courteous. I would recommend them to everyone. read more

I had my teeth straightened with the Invaslign system, and I'm very happy with the results. Dr. Long and his staff are very friendly, relaxed, no pressure people who know their stuff. I highly recommend Tracey Dental. read more

Great local dentist! I wish I lived closer but I make the drive because of the great service and care. It is a very clean and aesthetic office. They have Netflix streaming for when you are getting your teeth cleaned. Friendly dental assistants, and Dr Long does all of the cleanings himself, and personalizes solutions based on what you are trying to accomplish. Definitely doesn't pressure you to get any services that are cosmetic and does his best to get you the best pricing possible. He remembers his patients and genuinely cares .Highly recommend! read more

To say this office has changed my life is an understatement. Trust me when I say I am not a person who writes reviews... especially for a dental office but once you READ this review you will understand why I felt the need to share my experience. As I walked in for my initial appointment, I was impressed, everything seemed brand new. The employees were super friendly. Diana the receptionist was so welcoming, greeted me with a huge smile and even said my name before I had the opportunity to introduced myself. I felt like I had been a patient for years. Shortly into my wait the dental assistant Rita called my name and we walked to my exam room. Rita was super knowledgeable and very patient with me as I explained my history and my dental concerns. My x-rays were taken, and the process was very quick and easy. Afterwards, I was introduced to Dr. Dorian Long. Surprisingly Rita had already prepped him, and he was up to speed on my history. I was given an exam and we then discussed a game plan on how I could achieve my ideal smile. I can't even begin to express how appreciative I was of Dr. Long's professionalism and bedside manner. Dr. Long took the time to get to know me as a patient without having to skim through my file. Most importantly he took the time to educate me on my treatment plan for veneers and made me feel confident in knowing the plan was the right move for me. We began the treatment that day and the procedure was completely pain free. A few weeks later I returned for my final procedure. The treatment was completely pain free. After the procedure I was handed a mirror and that moment I will never forget. I did not recognize myself. My smile had completely changed my face. I couldn't even believe that I spent my entire life self-conscious and avoiding my smile and showing my teeth. For the first time in my life I couldn't stop smiling. I can't even put into words how I felt in that moment. All I know is that was a moment I will never forget, and I have Dr. Long to thank for that. A few months before I walked into his office as a woman who lacked self-confidence and self-worth but that day, I walked out a new person. Today there is nothing in this world that could ever take my smile away. Thank you Dr. Long for your professionalism, expertise and most importantly for my new smile. read more

Tracey Dental - Before - General Dentistry Near Me - McKinney, Texas

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I've been going to Dr Long for a few years now, and he is very thorough and takes his time with me on each visit. The office is clean, efficient and the personnel is nice and easy to work with. They make you feel comfortable as soon as you walk. I am very grateful to find this office. read more

Generally, I dread getting dental work done and try to avoid it as much as possible. Like waiting until I can't chew food anymore and am on the verge of starvation til I'll schedule a dentist appointment. HOWEVER, finding Dr. Long has made it sooooo much better. It's always quick, chill & he doesn't push unnecessary dental work on you. The best dental office I've been to in my 37 years. read more

Excellent dentist for our whole family! Thorough, Friendly, and presents you with options. They truly care!

We all go to Tracey Dental, adults and children. My son had an appointment this morning for a cleaning and had two small cavities. Their prices are very fair and they filled the cavities today. Dr. Long and his staff are very professional and also put you at ease while in their care. I would recommend this dental practice and have many times! read more

I've been going to Tracey Dental for over a year. Dr. Long is very knowledgeable and personable...so down to earth. The decor in the waiting room is beautiful. The equipment they use is updated state of the art. I can see my X-rays and images on the TV screen. Great atmosphere all the way around. I never liked going to the dentist office in the past but Tracey Dental is different and they calmed my dentist anxiety. I recommend him to everyone. Trust me you won't be disappointed. read more

Doctor Long and his staff are amazing! They are punctual and thorough in their assessment. The cost expectations are communicated clearly and I'm beyond satisfied with the work received. Highly recommend. read more

Dr. Long is amazing! He's really great at putting patients at ease. He's knowledgeable and gentle...plus he has a great sense of humor! I highly recommend! read more

Let me start out by saying that I.AM.TERRIFIED. of dentists. Like... so afraid that I consider the cost/benefit of letting every tooth painfully and slowly drop out over the course of the next 40 years over going to a dentist. But eventually, pain wins. I saw his Facebook page a few years ago when he first opened up. He posts some cheesy jokes, talks about his dog, mom, aunt... normal things that Lords of Pain don't generally get caught up in. I thought "if I absolutely HAVE to go, I will go to Dr. Long, with the cute dog that named his practice after his mama. And then it happened. Pain. Pain so unbearable that I was dreaming of knocking my tooth out with a rock like Tom Hanks in Castaway. I looked at his website. I sent a desperate "help me" plea. It was after hours and I didn't even think he would see it, really. Who checks those things? This morning, I had a message on my phone before I even settled into my office. It was Dr. Long. Not his assistant, front office... nope! It was the actual dentist. I walked in, heart pounding, shaking, and about to cry. He was at the front desk when I got inside. Wow. What a difference. He didn't give me a list of $25k worth of terrible things that I have to get done. He figured out the problem, gave me 3 possible alternatives to fix the problem, and spoke to me like a friend that I have always known. He said what he would do if it was his tooth... and the crazy thing is he didn't pick the one that would have made him the most money. So we have a plan. I'll take my meds, and then two appointments later it will be permanently fixed. No pain. No anxiety. I am so glad I saw his Facebook pace and I can put the sharp rock back in the garden. Thank you Dr. Long and the staff at Tracey Dental. Your mom must be so proud of you! You have a patient for life! read more

Fair prices, nice and clean practice. Dr. Long was able to screw my loose implant which was done by a San Diego Dr. All in all, I was pleased with my visit. read more

Dr. Long is awesome, he took time to talk to me and understand what I expected. I have a awesome experience with his dental skill

I wish I could give more stars, I was feeling so hopeless before I found Dr. Long! He was able to save my smile, I had another dentist tell me that my teeth were not worth trying to save and recommended dentures but Dr. Long gave me hope and started a treatment plan right away. I've never felt so comfortable at any dentist but he has changed my fear into excitement knowing that my teeth can still be saved! The entire staff was exceptional and they just really made me feel like I knew them forever. Thank you so much see you soon!! read more

Dr. Long and his staff are exceptional! I was in need of a new dentist and luckily his office is within a few miles of my home. I have since moved a bit further, but that won't stop me from visiting Dr. Long's office! They are all so welcoming and make sure you are comfortable throughout your visit. Go to Tracey Dental, you won't regret it! read more