I am 3 years late in writing this amendments to my prior review. After, I would say 2-3 years of being a patient here. I was told that they were opening an additional office. Then (even though I had an appointment with Dr Chang) I was switched to an Indian Dr, who had substandard equipment in the same office. She inspected my teeth (after my cleaning) and then proceeded to insert 2 hands to stretch my mouth out. (Never in my many decades of seeing dentists has this been a protocol) She said it was to inspect my gums. That was my first and last appointment with her and Waterview dentistry . I asked when Dr. Chang would be in and they were very vague about it, saying he comes in and they don't know when he will be in the office. I did my research into highly rated dentists. I do not want to be paying for substandard care. Will NOT be going back there ever. read more

My prior dentist is/ was fine. No complaints. But, I went to Waterview for a teeth clean with Hygienist, Pat and discovered an entirely different experience and so happy with it. Dr Bandal was clear and concise without being abrupt. The hygienist was efficient all the while being gentle. She checked often if she was hurting me. read more

That moment ... when you realize you found the best dentist EVER!! What made us change from our old dentist to Waterview Dentistry? It's difficult to understand HOW to set the bar when there is no way to compare dentists. Like many of you, we thought we were in the right place. We dedicated 10+ years to our "old" dentist thinking we were getting excellent care. Swinging in and out of their office for annual cleanings didn't make us think twice about making a change. But, when I had a crown that cracked, and I did not get the attention I deserved, I was furious. This was the lesson that told us we were in the wrong place. Long story short, a crown cracked at the base of my gum. My "old" dentist applied a thin porcelain cover (not a temp tooth) that was barely glued on. It kept falling off leaving that tooth vulnerable. I experienced horrible pain for over 3 months during my birthday, Thanksgiving, Christmas, and New Years' --- while waiting for the new crown to come in. Evidently, the holidays delayed the production of that $500.00 crown. Meanwhile, getting emergency appointments during that timeline was not their thing. In the end, the tooth became fractured (not repairable with a root canal) and I had to have the tooth extracted plus a titanium implant and a new tooth that cost me over 4k. My "old" dentist did not care what happened to me. My periodontist said it never should have happened! He recommended Dr. Chang. Going to a new dentist is EXTREMELY STRESSFUL, but we had to make the change. Our first impression of Waterview Dentistry was Vee. She answers the phone, makes the appointments, answers any questions you may have (or get back to you with an answer), files your insurance, puts out fires, and holds your hand while balancing a 10-gallon hat. This lady is amazing!!! From beginning to end, we have appreciated her immensely. In the first appointment, Dr. Chang likes to have the most current information. You think you are getting traditional scans but when Dr. Chang comes in to talk to you about your teeth, you are blown away with the technology he uses to look closely at your mouth. When he tells you what's going on, you cant rebut what needs to be done. Dr. Chang is knowledgeable, passionate, and very sensitive if you have anxiety. He spent time with both of us, individually, going over our history, getting to know us, and talked in-depth about our teeth. It was devastating to learn that our "old" dentist did not catch a lot of issues that should have been taken care of a long time ago. Dr. Chang was able to show us 'proof' of fillings that had fallen out, fillings that needed to be done, and gave us advice on how to deal with issues coming in the near future. Over the course of the next two weeks (my daughter and I) got our teeth cleaned, six fillings, rebuilt a tooth, a retainer adjusted, and six sealants. His entire staff was accommodating and sensitive every step of the way! How does Waterview Dentistry respond to emergencies? Case and point. My daughter has Lupus, Fibro & RA that often make her oversensitive to almost everything. Dr. Chang was knowledgeable about her disabilities and with compassion, he gave her extra breaks to soothe her anxiety and additional numbing for her fillings. It was important to him that she was comfortable. A few hours later, she did have an allergic reaction to the injection sites. Dr. Chang's office squeezed us in the next morning and helped her work through those problems. Vee called the following day to see if she was ok. It was a relief to learn that Waterview responds to emergencies this way (plus they are open on Saturdays). We were so appreciative! Like I said, that moment ... when you realize you found the best dentist EVER!! If you're looking for a new dentist, don't hesitate to try Dr. Chang. Thank you, Dr. Chang, we plan to stay for a very long time. read more

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This is the friendliest, most efficient dentist office I have ever been to. The whole staff is so friendly and chatty. The dentist goes above and beyond and cares about all of her patients! I highly recommend Waterview! read more

Great staff. Outstanding technology and knowledge of the best procedures. They got me in last minute and handled my needs perfectly.

The staff at Waterview is bar none the best. Dr. Bansal is thorough and very knowledgeable. She takes the time to answer all your questions and concerns. My kids and I are all patients here and we know we are in good hands. Shout out to Pat, my hygienist, she is a delight. Highly recommend this place to anyone looking for quality dental care. read more

Our entire family of 5 plus grandma receives dental care at Waterview Dentistry. Dr Bansal and her staff are wonderfully patient and professional. Every treatment/visit ends with "call if you're having any trouble" and she and her staff mean it. We transitioned our children from a pediatric dentist to Waterview and have no regrets. Bonus, they are open on Saturdays, which is really helpful when your kid chips a few teeth at a waterpark on Friday evening (true story). read more

Very friendly and knowledgeable. Not only do they put you at ease, but this team makes going to the dentist fun!

HUGE DENTISTRYrecommendation: Waterview Dentistry Waterview Dentistry in McKinney (Custer and Virginia Pkwy). As someone who has always been highly anxious and kept putting off going , I could not have asked for a better experience. Everyone in the office was friendly and accommodating. They have the latest in technology and even have online scheduling! They also bent over backwards to work with my difficult insurance situation. 100% worth the short drive to see Dr. Bansal and team! read more

If you're looking for a dentist in the McKinney area, stop looking! Dr. B and her staff are fantastic! I'm a complete wimp at the dentist and they made me feel completely at ease. I highly recommend the practice. read more

I went there after my longtime dentist became an out-of-network dentist. I'm glad I did. They immediately put me at ease regarding an upcoming crown procedure, at a fraction of the price. I will definitely go back. read more

My whole family goes to the Waterview Dentistry for a few years now and their service and professionalism have always been great!!! Dr. Chang, Vy, Misty , Alice and other staff are all nice and very welcoming/ accommodating! Quality service, ***Highly recommend**** read more

Amazing staff - but the best thing is Dr. Chang!He really cares about your health. He's looked after my dental health for years and my tmj issues. Never had a better dentist. read more

I had the best experience today at Waterview Dentistry. Every person I encountered was extremely friendly and warm starting at the reception desk. As someone that is a complete baby at the dentist, I felt completely at ease. Amy did my cleaning, and she is such a gentle, kind person. She always makes me laugh and takes my mind off the cleaning. Dr. Chang was also wonderful. He was gentle, beyond thorough in his exam, and really took the time to answer all my questions. I would definitely recommend!!! read more

I have to knock Dr. Chang's office down two pegs for changing their core hours of business. I don't know about other clients but I drove from pretty far out of my way (Addison) to still go to this office because I love the staff. But recently they changed their late appointment availability during the week- now the latest appointment you can get on a weekday is 5pm, which means I have to leave work early to get there in time for a late appointment. Their office doesn't open until 9am which means I'd be at least 2+ hours late getting to work if I scheduled an appointment first thing in the morning. And now they try and sell you the convenience of their Saturday office hours like that's how anybody wants to spend their Saturday- at the dentist! I will likely stop going to Dr. Chang just for this reason, which makes me really sad. read more

This was my first time at this place and I had a good experience. Getting an appointment was fairly smooth and despite being a new patient, it was not too difficult. The check in process was easy. As a new patient, they took x-ray of every single tooth and made sure it was well analyzed. Dr Chang is a very detailed person and his explanation was very thorough - the best thing was that he uses sports and real life metaphors to explain complex medical terms! The staff is very friendly. They are very cognizant of what the insurance benefits and make sure to suggest the treatment options that wont be too expensive and also take your health into account. They are not very pushy in suggesting treatment options which many other dentist offices do. The facility looks very new and is well maintained. I highly recommend this place. read more

Waterview Dentistry - General Dentistry Near Me - McKinney, Texas

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Outstanding care and service. High quality work, personable and professional staff. Trustworthy. Highly recommend.

I cannot say enough good things about this dentist. I have had extensive work by many people over the years, and he is second to none. Friendly, Painless, willing to help fix you up when an urgent situation occurs. For example, I broke a front tooth and needed to get to a sales meeting on Sunday. Dr. Chang worked me in and the outcome was incredible. Especially for a tooth with a deep filling already in it...painless. Best of all my smile looks great. read more

My experience was great. I had my deep cleaning done and Nikki was really good throughout the process and answered any questions or concerns. I also had my filings and it was great too. Dr Chang was great as well. I would Definitely recommend to anyone. read more

My mother in law was in need of a new dentist. I helped get her an appointment with Dr.Chang. She was very impressed from the staff to the doctor. Highly recommend! Thank you Dr. Chang & staff! read more

Called to make an appointment for cleaning. Person on a phone asked for my SSN to verify my insurance and after I offered her to call an insurance company for that she stated that I was "making her life too difficult" and refused. Looks like this company has way too many customers and no desire to work. read more

The staff at Waterview Dentistry is friendly and helpful. Scheduling online is a breeze and Dr. Chang was able to see my son very quickly even as a new patient. Everything was fully explained in terms of insurance and recommended services. We were more than satisfied and highly recommend!! read more

I only have great things to say about Dr. Chang and Dr. Bansal! I have been coming to Waterview Dentistry for over a year and each procedure is explained in detail with available options. Dr. Chang practices educating his patients. Pat is my hygienist and she's given the best teeth cleanings I have ever had! She cares about your dental health and offers suggestions to make it better. Fantastic office!! read more

Waterview Dentistry has an amazing staff that makes you feel at ease and welcome. Their safety measures during covid is amazing as well. I definitely recommend Waterview Dentistry read more

Dr. Chang and his staff always provide great care and service. They explain treatments in a clear and concise manner.

If you're in need of a dentist that cares about you and your dental care, Dr. Chang and his complete staff are phenomenal! I'm not a fan of the dentist due to several unfortunate negative experiences so I was very reluctant to try a new dentist. That being said, I was in desperate need of dental care so I decided to give Waterview Dentistry a try. I'm simply in "ah" of how well they have welcomed me and took care of my dental needs. It's definitely a process for me and they are taking awesome care of me. I promise, you will not be disappointed. Give them a try. I'm now able to smile again and it's merely because of Dr. Chang and his awesome staff! read more

This office is just amazing. Felt welcomed and Taking care of. The Dr is supper friendly and knowledgeable. Very clear on my treatment. The hygienist is very friendly and gentle. My experience was perfect. read more

I went in today for what I thought was a toothache ? Turns out the Dr said I had a viral infection and needed to just go home and rest until its gone. I do plan to go back as X-rays showed I need some repairs and cleaning. I appreciate that they got me in on short notice right away. The staff was friendly, efficient, and made me feel at home. I will update once I get more work done. read more

Hands down, probably one of the best Dental experiences I have ever experienced! Dr Chang is detailed oriented and truly cares about the health and well being of his patients. His entire staff was very friendly, knowledgeable, and extremely helpful. It is well worth the greater than 1 hr drive! Keep up the good work. read more

We love Waterview Dentistry. The staff have always been very friendly and we've always had positive experiences here. They explain any treatments needed and make sure you understand. Dr Chang is great and easy to talk to. I've never felt pressured or uncomfortable in speaking to him about dental concerns. This office is pretty far out of the way for us but we feel like it's more than worth it for the service and treatment we've received. Brenda, in the front office, is always very willing to help reschedule if needed and explain anything we have questions about. I've had to reschedule a few times and she makes it very easy to work into my schedule. That's a huge help! The office is very modern and decorated very well. It's always clean and professional. We consider Waterview the best. read more

POOR MANAGEMENT. Made the appointment the week before. I gave them my insurance information over the phone. Day of appointment I received a text earlier morning to fill paperwork, also received text moving appointment to an earlier time,1 hour. After driving over 20 min to appointment and after arriving to the office they told me that they don't take my insurance. No apologies only excuses. TERRIBLE SERVICE read more

Always super care from the staff and Dr. Chang. Annalise (I'm sorry if I spelled your name wrong) is ALWAYS, and I mean always friendly and very personable. She tells you what she is doing and why she's doing it very calmly. Mistry was also very profession when I had my teeth cleaned by her last year. Dr Chang always provides great education on why I need certain things done and what can be watched ( w visuals too!) And what preventative measures I can do at home. His technique and technology is high quality. I love (and hate) seeing the dental photos when they check your teeth... I cracked my perm crown from clenching my teeth too hard and he made sure the replacement was more durable quality to sustain the pressure. They take great pride in cleanliness of the office as well as additional precautions during these COVID times. Vi makes sure of that as well as going over insurance issues with you before and after care. Plus, amazing penmanship! Oh just to show you how amazing they are, before covid, I had to bring my 6months old son w me so I could get my teeth cleaned. Their staff was soo sweet and helped me watch him while I got my cleaning done (and even rocked him to sleep!) Truly grateful to have found a great dentistry. read more

Dr. Chang and his staff are amazing. I had gone in for a deep cleaning and was really scared. They made me feel at ease and made the whole ordeal pleasant and painless. Their office is very clean and comfortable as well. Plus they are very close to my home :) I recommend Waterview Dentistry to everyone in need of any dental work in and around this area... read more

I came to Dr. Chang and Waterview Denistry after being unhappy with my previous dentist. Dr. Chang is very knowledgeable, professional, warm and straightforward. I appreciate his assessment of my dental needs without the high pressure sales pitches I had endured with my previous dentist. I feel certain that what he says I need to address is sincere, vs. past feelings that each visit was a payment towards the dentist's kids' college fund. Dr. Chang got me in quickly and got my dental health back on track. His staff are friendly and professional. With COVID raging, I appreciate that he and his staff practice all precautions to keep their patients safe. My husband and son will be transferring to Dr. Chang very soon. read more

First class practice, all state of the art equipment. Dr Chang is very personable, thorough and informative. I highly recommend this practice with an amazing staff. read more

I have been looking of a new dentist for a couple of years and finally found a practice I like! Dr Chang and his entire staff have been friendly, helpful and very welcoming. The office is beautifully decorated and calming. I would recommend his practice without hesitation! read more

We love Dr Chang and his entire office staff! My whole family goes here and we would definitely recommend!

My initial visit couldn't have been better. Dr Chang and his staff were professional, friendly, efficient and thorough. Dr Chang explained his exam findings in detail, as if I were his only patient that day. The office is on the cutting edge for technology, which made the experience if more efficient. I recommend this office without any reservations. read more

This was one of the best experiences at the dentist for me. The hygienist was the best I ever had. She was friendly, caring, genuinely concerned that I was comfortable. The cleaning yielded the best results Ever! My teeth have never looked better read more

Dr. Chang & his team are stellar professionals and I finally feel at home with a dentist. A former dentist hopper because I never felt comfortable or trusting with previous dentists. My whole family goes to Waterview. read more