False-advertisement and nickel-and-diming - //sorry for the short novel below// I should've trusted the 3-star average and stayed away... somehow, giving the benefit of the doubt, seemed appropriate at the time - famous last words, I suppose. Part 1: This summer, after doing thorough research on a new set of summer tires, decided to purchase through TFT based on their "beat any price" guarantee and free services (lifetime protections, rotation, especially winter swaps, etc) - sounded pretty good! After getting the tires installed (30 min turned into 1 hour, no biggie), was told that they would NOT match prices from the internet, if I found better deals... even though their website says they would...wtf? Part 2: Regardless of false-advertisement earlier, I thought I'd at least reap the benefit of winter wheel swap. So I called a few months later and was told no free appointments were available, but if I came in would be 30-1hr wait. I drove in. The guy went to my car twice, took a look at the winter tires/wheels (same ones I've used for 2 winters prior) and tried to sell me alignment, on top of my to-be free service, based on the "wear he noticed"... through a black plastic bag the tires were in. I declined. Suddenly the wait increased to 2.5 hours. I proceeded to make an appointment for the following week. A week later, back with an appointment, another guy, took a look at my tires - did not comment on wear, but instead recommended alignment based on the wheels being different size from summers. I declined as we walked back inside. He started looking things up on his computer and asked again if I wouldn't want to get alignment. I declined again. He then asked to go back to the car to take a look at another item. This item turned out to be the missing TMPS (pressure sensors) that are in my summers, but not in my winters. He seemed relieved to tell me that he can't change the wheels by law: "..(1) the service provider would need to decline to install the new tires and rims, (2) use the TPMS sensors from the original wheels (if they are compatible), or (3) convince the motorist to purchase new TPMS sensors". He then proceeded to quote me prices for the sensors (3); I quickly found the same (OEM) sensor for 1/2 the quote on amazon. When asked, why he was choosing to offer me option 1 and 3 only, and why they couldn't do 2 above, was told "they just don't do that". I assume he meant to say "they don't care for customer service at this place". Fed up with all the BS and run-arounds with a seemingly transparent goal of nickel-and-diming for the advertised free service, which is how they got me in there in the first place, I swapped my own wheels (an hour by hand, or what would be 15 min with power-tools). At this point I'm eagerly awaiting spring, when I go back to swap my winters back to summers (completely void of any legal breach on TFT) just to see what kind of BS they will come up with then for not providing the free-service they advertised! read more

Just got off the phone with Bill from Town Fair Tire, who lost a sale in about 3 minutes (and I was leaning towards them too). I told him, "I'm confused by the pricing schemes you have on your website, so I'd like to get a quote directly from you". He responds by saying, "What schemes?" I told him there were two different prices for the same tires and it didn't seem to include all the services. I told him my tire size, and that I was buying 4 tires and wanted them mounted, balanced, and installed. He looks up the tires, asks me which sidewall I want. Ok, sounds good. Then he tells me, "I can't give you a quote unless you bring the car here." What?! It's not magic. It's tire installation. Pretty sure you don't need to see my wheel or car to quote me a price for balancing and installing. He lost a $500 sale right there. Unbelievable. read more

I got four new tires today and an alignment. Jerry did such an amazing job helping me find the most affordable option. He had so much patience and was truly amazing! I will definitely be coming back for all my tire need. read more

Very professional, very fair price ($75 less than my dealer) and work done efficiently. Would recommend coming here to anyone who asks.

Obviously I know little to nothing about tires so when I went into TFT I was prepared to get 4 new tires and the works. I worked with Garrett and he was honest and helpful and didn't take advantage of the girl who knows nothing. He said I only needed 2 new tires and 1 repair on the other. I paid and dropped it off so I didn't have to sit in their makeshift waiting areas for hours. Garrett called to let me know the third couldn't be salvaged and made sure I confirmed I wanted a new tire instead of taking it upon themselves. I picked up the car in 90 minutes and it drives like a brand new car. I can go back every 5000-7000 miles for a free rotation. Only reason I didn't give it 5 stars was due to the lack of organization at the entrance and only having 3 men during a busy Saturday. More staff and they would be all set! read more

Place is ridiculous! Went in to have a tire looked at, because this was the only place that has the equipment to fit my size wheels. I have been waiting for 4 hrs for them to fix the tire. What they did was take the tire off the car so I couldn't leave and acted like they were busy, so I had to just sit and wait. Every time I ask what's going on with the tire, I get the run around about how many cars are ahead of me. What difference did that make, all I needed you to do was let me know if the tire was salvagable. No matter how many cars are ahead of me, it only takes about 15 minutes to let me know if the tire is fixable and then another 15 minutes to fix it. I"ll even put another 15 on top of that to put it back on my car, but not 4 damn hours. They must have realized I was desperate, but not desperate to every deal with anther Town Fair Tire. I could have gone to WalMart or Costco and got better service, but this was the closest place to where I was staying. Town Fair Tire grade F read more

Brought my work vehicle in to have the rear driver side tire patched due to a nail that was causing an air leak. I was told it was a two hour wait. I was there just about the 2 hrs waiting while my vehicle was serviced and was sent on my way. Few days later I noticed the tire was low again. To my surprise I found the nail still in the tire. I went back to the place and told them what happened. I was assisted by the gentleman with whom I dealt with on my first visit, he remembered me and the tire and admitted he made a mistake and wrote down the wrong tire on the paperwork. Although he was polite and apologetic, I was told for it to be fixed it was gonna be an extensive wait or I could come back later. I found this to be poor customer service. They admitted fault yet didn't make much of an attempt to remedy this major hassle on my part. However I still made an appointment for later that afternoon and yet still waited for almost 2 hrs again! Needless to say I will not be coming back to this location. read more

The staff are polite and that is the only reason for two stars. The service is terrible. I purchased a single tire that was special ordered and they said they would call me when it came in the following day. That didn't happen. I had to call them only to find out the tire had just arrived at 1:15 p.m. They told me to bring the car in at 4 p.m. the closing time on Saturday and they would take care of it. 1 hour and 20 minutes later they bring the car inside the garage. Almost 2 hours later I am out the door for a single tire change. If your time is important stay away from this dealer. read more

Had appointment at 10:30 and was taken promptly by Eric. I was replacing four tires on my Honda Civic and Eric walked me through the issues with zero attitude. Car was realigned, all tires set within the hour. The reason I went to Town Fair was due to the attitude I received down the street at the OTHER tire place. Town Fair has gained a family of customers by acting professional and having a no nonsense approach. The employees do their jobs and should be commended. read more

This time around I was helped by Lovell, nice guy hope I spelled his name right. We had a competitors coupon but it turned out to be a different tire. So Denis and Lovell worked with us and once again 100% happy. Thank you gentlemen. read more

Hello everyone . I'd like to give everyone another update on this post . As of yesterday I went into town fair tire and to bring up yet Another issue with my tire. When I got there I was immediately approached by a man named Dennis he is the Manager of this store who I spent about 15 min with talking to him about my experience not once not twice but 3 times with this store . After hearing what I had been through he immediately addressed everyone of my issues and I have to admit I left there very happy and satisfied with the outcome . I will be Returning to this town fair tire and I truly believe u will have a much better experience your first time. now that everyone knows what I been through u now know ur not alone and that if u have Any questions or concerns about any work that was done don't leave without addressing the issues u may have . Talk with only the Manager Dennis he will do whatever he can to fix the problem . Dennis offered to mail me something for my troubles . I have yet to see it but maybe it takes a little while .. let's see if he makes good on his promise. read more

we will never go there again! To make a long story short. What company charges your card before even seeing the vehicle and servicing it? Well Town Fair Tire does! Yup you read it right. We called up and asked if they would put our own purchased tires on one of our vehicles and they stated yes just come on in. We were quoted on the phone as well. So my husband drove on a bad tire from Somerville to Everett and the first thing was payment. So he gave them the card as he was happy that were getting our tires put on the vehicle. So after waiting forever they tell us that they can't do it because the tires supposedly are over 10 years old blah blah blah so my husband tells them that they better have not charged our debit card. Well sure enough I call the bank and there is an $80 hold on our account due to them swiping and carding our card. At this point we are furious. So 5 days later the amount is taken out of our bank account and now we have to wait for it to be credited for something we didn't even have done. Believe me the 800 customer service number was called and guess what they did NOTHING! We were told it was our banks problem. UM I think not! Never again will we be going there for ANYTHING! They don't even deserve 1 star! read more

I was nervous to come here based on the reviews but I took a chance anyway (mainly because no reviews said the tires and installation were bad - just the service). My appointment for new tires was scheduled at 9 AM and I was out by 10:30. New tires feel great and everyone was very kind. I will definitely be going back. Thanks! read more

I had the worst time ever when decided to purchase 4 tires and wheels at this location. First of all my wheels did not arrive on the correct date. They took longer to change 'em then I was told. When I came back for my car my GPS, which was locked in my grove compartement got stolen by one of their employees, and they did very little to resolve the situation right away. Plus my wheels came with missing center caps and now 4 days later my car is pulling sideways, prob bad alignment. Conclusion: DO NOT GO THERE read more

This was my first time getting tires for my car. I walked into Town Fair with a specific brand of tire in mind (I had actually printed the information straight off of their website). I was helped by a gentleman named Nick. He was able to show me the tire as well as explain all that needed to be done in addition to the installment of my new tires. He was extremely patient and was more than willing to explain things over if I needed more clarification. In the end we came to a pricing that was affordable for me. Unlike other places that like to trick women into buying things they don't need, Town Fair did not try to give me the run around. My car now drives so much better than before. I can literally feel the difference. What's also great is that I can come back for free tire rotations. I would definitely recommend Town Fair and make sure to ask for Nick! read more

Horrible place. I regret spending $629 on new tires. I should've known they were going to cause me headaches from the beginning. I went to the store last Tuesday, spoke to Eric I believe his name was. Very dry personality. Didn't really care what I was looking for, was more focused on year, make and model of car so he can find tires in the system that will fit my car. Tells me this will be your total for the tires, alignment, etc. I asked to make an appt. He then tells me I can make the appt but need to pay for services right there and then to be able to book me in. Who the heck does that? Why would I pay for services I have yet to receive and not sure if I would even be satisfied. Hello alot can happen between Tuesday to Saturday; car can be totaled, I can change my mind, I can find a better deal, the possibilities are endless. The then tells me he can override it and still book me, oooo ok, thanks please do. Saturday morning comes around. Im scheduled for an 8am appt. Place is filled at that time already, not kidding. About 10 customers in the waiting area already cared for and about 8 of us in line waiting to be seen. I had to wait in line with those who booked early and those who decided to walk in. After waiting in like for 45 minutes I am finally speaking to a guy, who asks me my name. I tell him, he tells me I do not have an appt scheduled. But I do, I came in Tuesday to schedule it and Eric who was right next to him scheduled me I say. Eric looks at me puzzled and cant recall anything, and the other guys process to tell me that I am not booked, that he does the bookings and he has someone else for 8am. And I tell him again I do have an appt. He tells me look at the time you had an 8 oclock, which I reply to i've been on the line for 45 minutes waiting to make it to the counter I was on time (mind you, there was no parking outside, my car was literally on top of some snow, next to a handicap parking spot which wasnt even a parking space) at this point im am mad, and Eric decides to help me. Only to find out I did have an appt scheduled, but the other guy was looking at the wrong date in the schedule. We proceed, I pay, sign a form, label my card with a number they gave me and finally get to leave at 9am. The only good thing about this experience was getting a text message at 1020am that my car was ready for pick up, they had given me a 3 hour window but managed to make it in an hour and 15 minutes Now lets forward to today Monday. My car has been parked in the driveway all weekend long. I drove it from their shop to my house, no more than 6 miles down the road. Its Monday morning, I leave home and go to work, 4 miles from home. I arrive to work, everything is perfectly fine. Leave work at 5pm only to find the front driver tire FLAT. No air whatsoever. What the heck is this??? I call town fair and explain to them what just happened. Only to be told they do not have any openings until Wednesday and they cant guarantee I will be seen at 5pm when I get out of work because they might be too busy. Excuse me, I just bought the tires Saturday, its Monday and the tire is FLAT, I didnt use the car all weekend long, have some sort of sympathy, you might have sold me a bad tire. The guy who answered the phone tells me that I couldve been at fault and damaged the tire. O lord, yeah it couldve been me, but good customer service wouldve said we are sorry for that bring it in so we can see what we can do, it couldve been a defective tire. A new tire shouldnt be causing anyone problems. And their customer service sucks. Everyone I encountered in there needs to be retrained on customer service skills. I just called triple aaa to come and change the tire to my spare, I have been given a 2 hour window for them to show up. I shouldve kept my old tires that gave me no problem unlike these tires. I WILL NEVER EVER BUY TIRES FROM THIS PLACE OR RECOMMEND ANYONE. read more

I scheduled an appointment and was told all four of the selected tires would be there. Showed up and told only three were in but "guaranteed" to have the fourth tire that afternoon. Nope and they kept saying "guaranteed" each time I called. I almost gave up but on the fourth try they said that they had it. They put the tires on in about two hours. Took the car out on the highway after driving about twenty miles on main roads and steering wheel was shaking like crazy. I took it back and was told "we'll have you in and out in an hour."no problem....except it took nearly three hours for them to fix the problem. I'd give them a better rating if they followed with what they said or were honest up front. Update (a few hours later): After waiting awhile, Dennis came out and apologized for the wait both today and last week. He was incredibly sincere and nice. Not many places acknowledge their mistakes these days. Knowing that employees like Dennis care about their customers, makes a huge difference in going to places like Townfair Tire. I will definitely come back here and recommend others to do the same. read more

"Town Faire is an absolute rip-off. They are always making stuff up to try to get you to buy two instead of one or four instead of two. They are arrogant, slow and always making up excuses not to meet their promises. Avoid them at all costs. read more

The 28 October I went to Town Fair Tire located at 2012 Revere Beach PKY Everett MA the salesman Joe said the tires are available and I can come any time soon to change them. Yesterday the 10/29/14 I went intention to change the tires he checked again in his system saying yes that hey still have them in the store. After when I paid he asked for the car keys as they can do the job right away but because I have to drop my friend into his house I told Joe that I will back in 45 mn. Going back to the store for some reason he told me that he never told me he's going to do it today instead he claimed he did an online order for the tires and that is not the truth. I admit that English it's my second language and I still have some difficulties to understand everything but not to this extent. I will never ever go back there and will ask all the people I know to do the same thing. read more

The store manager addressed the situation. He seems to be genuinely interested in dealing with client concerns and I respect that. It does seem like he has to attend to internal operations with greater oversight than he should have to. read more

Great experience! Nick was super friendly and helpful! Ordered tires(Falkens) on a Monday afternoon, was told they would arrive in two business days, they were in by Wednesday afternoon. Made appt for Thursday, took about an hour. Every time frame promised was exact. Best price guranteed, they even asked if I had shopped around and found anything cheaper, they would have matched it. This place was the cheapest, about $40 cheaper per tire than the tire price quoted at walmart. Highly recommend! read more

I called this morning because I got a flat tire and needed replacement of the spare. They were super helpful on the phone and said they could get the tire by tomorrow, and booked me a first morning appointment. Very friendly, quick responsive service, and I really appreciated the great customer service. read more

Terrible experience had an appointment somewhere else but call and go a cheaper price from town fair but the didn't have the tire in store but they said they could shipped it from another store for next day appointment. So I switch out car seats switch cars wit my wife leave work early just to get there and guess what. Yup no tire. The guy says sorry about that do you want to reschedule. Come on real nice loose 3 hrs pay and now deal with just one car all week end. No thanks. read more

I waited 25 mins in line to talk to service writter about a slow leak in a tire. He came to look at car and was so excited to check the tire wear on all 4 tires and ask if I had front end shakes at high speeds. He knew I had a slow leak but wanted to sell me 4 tires and an alignment. When I did not bite he told me I would have to wait an additional 90 mins before anyone could look at my tire. The pin in the valve stem was loose! 1 minute fix. They only want to sell you a set of non American tires. Prepare to sit there all day long. NOT IMPRESSED! read more

Terrible place. Took twice as long to change my tires as promised. The first time I drove on the highway a couple of weeks later I found the wheels to be misaligned and not balanced properly. I took my car back but they would not correct the problems without charging me. read more

Slow service. Bad Customer Service. Compare to the branch in Newhampshire..these guys are the worst I've seen. Waited 4 hours to get 1 tire replaced. Had this done within 30 minutes before at another location from a different tire place...guess it's really that hard for them. Basically they suck. read more

my son went to town fair to have his flat fixed and was told , " they do not fix them , really since when. then they tried to get him to buy 3 tires for 130 a piece . i guess they lost a customer to pep boys who not fix his flat : but it was free to talk about saving money , now pep boys has a new customer too. and he is extremely happy read more

Wife had a flat tire, went there, when they thought that she had bought their insurance they were ready to repair it. When they couldn't find the insurance without even looking at the damage again they decided they couldn't fix it but she could only buy a tire ($200). She went elsewhere and they fixed it. read more

went in for 4 news tires. price was ok but I heard the wait was bad so I brought my laptop and hunkered down. Tires were good but they stripped a lugnut putting it back on and said it was already like that! Getting the stud and lugnuts replaced was a couple hundred bucks and more of my time so all of my savings went down the toilet. DO NOT USE THIS LOCATION! read more

Ordered my tires online and picked it up in sstore.I bought the wheel and tires package for around 1300$ which included TMPS sensors. they mounted the wheels on and the sensors didnt work. all this was done in Salem New Hampshire. so then I had to make another trip to the Everett town fair so that they could fix it. They had to order original Honda sensors and then once they had it I came in to have the new sensors installed at no charge. I told them I didnt want the new tires to be mounted yet so they made sure that the sensors would work in the future when I did mount the tires. well not a month later I finally mount the new tires and the damn sensors dont work. Im not waiting for them to fix this issue as I write this review. The guy said there would be a charge of 20$ per tire for the sensor adjustment. but why must I pay for your misyake in the first place? he said he would do it for free this time. seriously... save yourself the trouble. dont come here or you'll be making yourself more trouble. read more

Unfortunately I seem to be road hazard prone :/ luckily for me town fair has a warranty for that. I found myself having to pay them a visit again. I gave them a call requesting to have my tire assessed, upon arriving the person at the desk gets Nick for me whom I had spoken to previously, he then orders my replacement tire that was available the very next day. Everything from the ordering to the installation was a smooth process. Nick even advised me to come back for a complimentary torque check recommended for vehicles with high mileage . When I returned a week later I was greeted with a smile and did not even have to say what I was there for because they remembered. I must say I was impressed with the quality service provided. A big thank you to Town Fair Tire in Everett your hard work is much appreciated :) read more

Today I had to get a Front End alignment. I was helped by a gentleman named Nick. He was very helpful, pleasant and knowledgeable Usually I dread when I have to go to these places, but today's visit was actually good. I think because of the service I received. Thanks Nick and I will return when I need tires. read more

Awesome service I purchased tires here about 7-8 months ago. I had a problem over the weekend that resulted in a flat tire. With the warranty I bought thanks to Nick one of their workers my tire was replaced for a low cost of $37. Everything was explained in detail what was going to be done why it had to be done and I also was giving a lot of good advice to keep my tires in good shape and to keep me safe. Thanks again Town Fair Tire of Everett and thank you Nick and Isaiah (who helped me over the phone) you guys are awesome and should be recognized! read more

I'd just like to offer one suggestion to people doing business with Town Fair -- do not deal directly with the store, but order on line. I found tires for my car at $99 each on the Town Fair web page, but when my wife went to the local store, she ended up being charged $109. They are more than happy to charge what they think the market will bear for in-person customers. Go on line first, print out the advertised web price and don't get ripped off by a local store happy to take advantage of your ignorance. read more

Great service. I needed Toyota rims ordered from Toyota which took 2 days max and was installed the same day within an hour. I was helped by 4 different people (Dennis, Isaiacs, Joe, and Nick) but each of them were more than helpful and communication was awesome. Overall a great experience. Thanks Town Fair Tire! read more

I had a great experience. Nick helped pick out the right tires for my car. He was very knowledgeable for what was best. I bought 4 snow tires for a great deal. I will be back in the springtime. read more

I was very happy with the customer service at Town Fair Tire. I went in not knowing what kind of tire I would need for my car, Nick was to the rescue. He explained things clearly and helped me get the best deal I could get on a new tire for my SUV! Nick is the guy to see when you go here, he will definitely take care of you. read more

Do I really need to give it a star???? I would give a negative 5 stars if possible, but here is my issue... Brought the car to have all 4 wheels replaced, the price per tire included front wheel alignment, mount, and the other crap u don't need like, free flat repair and snow tire swap, !!!!!!!! Balancing not included!!!!! Rear wheel alignment !!NOT!! included,!!!valve stem !!!NOT!!! included, so I paid to have them balanced and valve stems, and refused rear wheel alignment, as soon as I drove off the car was pulling to the left, and it had NEVER done that before they messed it up. They keep saying that I really needed to align all tires, I CALLED THE MANUFACTURER and they confirmed to me that it is not required to align all four tires, but TFT REFUSES TO FIX THEIR PROBLEM, I ended up having to pay for a full alignment a complete RIP OFF. Their techs don't know how to do a wheel alignment, and the manager doesn't even know the procedure on how to do an alignment saying that on a front end alignment you only attach sensors to the front tires and not the rears. RIP OFF read more

Bought four new tires two years ago . Paid over $1000 Dollars. Tries to get one replaced They informed me the tire was discontinued and they could not get a replacement and I would have to buy four new tires from them. They were condescending Rude and I had a wait 45 minutes before I even spoke to anybody. Strongly recommend never going there read more

I needed two tires for my car and decided to do some online shopping. Decided on Town Fair in Everett as it was close and the website said they had these tires in stock. I call and they say to come right in. It may be a two hour wait. No prob I think. I get there and after 5 minutes of me standing there, this counter jockey finally asks if I need any help. He definitely didn't look like he wanted to be there in the first place. I hand him a piece of paper with the size and type tire I want and state I need two FRONT tires. "Are these the exact ones you want?" Yes, that is why I wrote it down for you, simpleton. He goes into the computer and states he doesn't have them. I tell him I was just online and it said this store had them in-stock. He states that's not what that means and he'd have to order them. We then decide to see what he does have in stock at that size, but he has to look at the car first. Why he has to look at the car first, I have no idea. I told him what I needed!! He goes out front with, from what I could gather, a tech guy from the garage area. They stand around and look at all the tires spending their time look at the rear pointing at the wheels/tires. I finally come out to see what the issue is and they say they can't put tires on today as there are aftermarket wheels on my car. I state these are factory whees. "For this car? They came on this car??" YES! After a few minutes of arguing with these "kids" that they are stock wheels that came with this car, we finally go back inside. Now, I understand the car may be older than these guys, but c'mon. Now I'm pissed as they're wasting my time (a half an hour now) and they seem to be idiots. The counter jockey then goes in to the computer and proceeds to tell me, after all this time, that they don't have anything in my size!!!!!! Thanks for wasting all that time, guys! I went a couple streets down to Pep Boys who had me in and out in one hour, start to finish, no drama! I understand this may not be indicative of all Town Fair Tires, but this one left a bad taste in my mouth. Don't argue with me about the type of wheels that came or did not come on my car. I own the car, I know what comes on it from the factory. I will never return to this place read more