We stopped by Total Wine to load up on liquor for the group to keep the cost down. The group had different demands but Total Wine was organized and the staff were very helpful. We picked up mixes, ready made drinks, non alcoholic, hard liquor, everything! The best bang for your buck would be the individual small shot glass bottles. We found a bucket of 20 in the fridge which was convenient instead of getting the entire bottle and lugging it around. read more

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Still love Total Wine & More! Even though I have been on a break from drinking, I stopped into Total Wine to check out their NA section. Boy, they do not disappoint! Huge selection of NA beer and cocktails. One of the employees even came and chatted with me for quite awhile about the selection and I truly enjoyed the meaningful conversation we had about the non alcoholic space and its growing popularity. I picked up a few 6-packs of Partake NA Pale and Peach Gose. It's super low calorie and I have never seen the brand anywhere else. Great customer service, friendly cashiers, and fantastic selection. Another win at Total Wine! read more

Total Wine & More - NA Beer Selection - Beer, Wine & Spirits Near Me - Reno, Nevada

Total Wine is my goat to for import wines like Chassagne Montrachet, Pouilly Fuisse and Puligny Montrachet. Also, some of the best prices on some of the standard fare like sangria. Especially if you order six bottles, they give you a 10% discount. I also come here for their tequila selections. I was looking for a bottle of Clase Azul. One of the representatives pulled out a cart, and gave me a personal tasting of a few different tequilas. I ended up buying four bottle bottles lol. That's some great customer service. Finally, on this visit, I was looking for some good quality sake to for a dinner party, they have a really good selection here. All in all, good customer service, though some of their prices are a bit high, they have a great selection of wines, tequilas and sake. Finally, you can order ahead using the app or the website, and the app is very user-friendly. And they will notify you when your order is ready and it's no extra charge for this. I will definitely keep coming back here. read more

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10/19/2025 came in today for blackberry crown royal. It wasn't on the shelf but was assisted by Shanea who went above and beyond to get me my crown royal. Besides her wonderful customer service, I couldn't get over her pretty smile. She also took me over to taste some other whiskey, one was another black berry, chocolate chip and both were delicious. The store itself is always super clean, friendly staff and great prices. Thanks again Shanea I will definitely recommend this store and definitely will be a lifetime customer read more

Total Wine & More - Mint chip Ole Smokey and blackberry crown - Beer, Wine & Spirits Near Me - Reno, Nevada

My favorite tequilas are always in stock. What can I say, I will always come back for more! read more

Total Wine & More - El Ateo still strength Blanco tequila - Beer, Wine & Spirits Near Me - Reno, Nevada

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Amazingly great customer service on top of the best selections of all types of alcohol and low prices! I even made an error on my online order and the sweetest manager and his assistant both helped me out and were so nice about it all even though it was my own fault. The staff is the best at this Reno location, and the store is always beautiful and well stocked. I have nothing but praise for this business all-around! Thank you, Total Wine, for being here in Reno for us! read more

This particular store is super organized! I found Flying Embers Pineapple Sunset hard kombucha here! Yay! It's less expensive than my usual grocery store. We stopped here on our way into Reno from California. I purchased the very last box of the hard kombucha or do I thought. On our way out of town, we stopped in again in hopes that they may have stalked it again. I didn't see any on the shelf so I asked one of the employees if they had anymore. She looked straight up to all the extra stocked boxes on the shelves and found them. I was elated and purchased what they had left. I don't recall her name but she sure was friendly and do was the gentleman that climbed up to get them. Also, I noticed the manager out in the heat getting carts from the parking lot. He had a smile on his face. I thought it was pretty cool that he was out there and not expecting other employees to get them. Meaning it wasn't beneath him to collect them. Even the bathroom is super clean. I love that it's located conveniently, at the front of the store too! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Reno, Nevada

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Horrible customer service from start to finish. The person behind the counter appeared intoxicated and acted completely unprofessional. Slurred behavior, bad attitude, and zero respect for customers. I would not trust this person in any workplace, let alone running a business. This was hands down one of the worst customer service experiences I have ever had in my life. The so-called manager Casey was hostile, unstable, and aggressive. Instead of trying to fix the situation or even speak respectfully, his only response was to threaten to call the police. Imagine going to a business to spend your money and being treated like a problem instead of a customer. No apology, no solution, no professionalism -- just attitude and threats. Completely unacceptable behavior. This place clearly does not care about customers or basic standards of service. I will never return and strongly warn others to avoid this place. I've never seen someone look so uncomfortable and unprepared to deal with customers. Shaking behind the counter with an angry red face and no communication skills. Instead of fixing the problem, you acted hostile and made threats. Learn how to run a business and treat people properly. I won't hire you for free idk how you got a job as a manager at total wine and spirit I will reach your headquarters. read more

Great selection, great service, great prices. The only problem i ever have (which isnt their fault) is if I am looking for something on the rare end, its usually already picked up because EVERYONE goes there because of the great service. read more

Recieved better prices on same items at Lee's Liquors. Local store is often out of particular wine brands. Do like the cooling tank next to checkout lane! read more

This total wine is very friendly. Employees helped with finding all kinds of wines that I asked about and well informed. Robyn McKeegan was friendly and helpful checking me out at the register. Thanks again all at total wine - Julie M. read more

Fabulous place with a very wide selection and SUPER courteous and helpful people working there! Bought a nice bottle of wine and the employee was super helpful! He had to go get the rolling ladder to get my bottle down for me. He was super helpful! Great place!! read more

I love Total Wine. And the employees are always so great. Always a good time stopping by to get the goods and having a good chat as well. read more

Well, they have some bottles that you may not find at other Total Wine & More locations. The "house brand" stuff is just rubbish, so stay away from it. The salespeople will push their off brand sourced stuff, but don't fall for it. Their single barrel store picks are good. There is an old grey haired wrinkly woman, one foot in the grave who goes around insisting that distilled whisky was first produced in Scotland. She is wrong. Ireland is where the first distilled whisky was made. The Irish taught the Scots how to distill grain whisky. Like you may already know, the salespeople are dilettantes. They know "product" but they have very little real world knowledge or experience tasting great whisky, wine and other spirits. They are just salespeople, NOT aficionados. read more

Total Wine & More - Total Wine & More. Reno style.... - Beer, Wine & Spirits Near Me - Reno, Nevada

It's the Disneyland of all spirits. You name it they most likely have it. My favorite bottle of wine I bought here is no longer bottling after Covid shutdown. Super bummed! Some of the wines I'll crave from time to time, I'll find here for the best price! The employees here are super enthusiastic about their jobs and it's more enjoyable as a consumer. There is always some kind of tasting, so have your drivers license handy. Whether you're throwing a get together or having a date night in; they have everything you could need for entertaining. I bought myself a "grown up" case of Riedel for entertaining and of course for myself. I love my matching decanter I bought here as well. I appreciate all the unique nicknacks I find here for my personalized holiday gift baskets and birthday presents. Check out their accesories on your next trip! Oh and they deliver!!!! Set up an account, it's so easy to use! Sign up for your rewards! read more

Back to Total Wine to pick up Chateau St Michelle Eroica Reisling which I recently enjoyed at one of our Reno local steakhouses. A nice gentleman directed to "Aisle 6" as I was not in the right place of the store. Love all of the options here at Total Wine. Love the fact that they sale local brands. Busy on a weekday afternoon. Go figure. What goes nice on our warm Reno summers days? Perhaps a glass of bubbly or a non alcoholic brand. Total Wine has it all, including snacks! read more

The manager with the curly mustache was extremely disrespectful, demeaning, and difficult to deal with. We attempted to exchange a keg that was gifted to us, and he spoke to us as if we were incompetent, repeatedly insinuating that we were lying about where it was purchased. His tone and approach were insulting and unprofessional. After reading other reviews, it appears this location's management has a recurring pattern of poor customer treatment that has yet to be addressed. read more

The selection is good and comprehensive.The customer service service is absolutely horrible. Rude unprofessional at check out.

More like total paycheck, just kidding unless of course you're a lush like me. With all the great deals and the overwhelming amazing selection this is the one stop shop for spirits, variety, and unique selections. Plus I always seem to learn something new as education is a provided free amenity. Employees are kind, and the deals are better, really a great spot for a lush like me! but don't ask my liver, he's biased. Seriously though check them out if you're in the area, wont be disappointed! **DISCLAIMER** I Would post a picture but there's nothing pretty about an empty bottle, surrounded by a bunch of empty pizza boxes and myself hunched over the couch recovering from my nightly detox. read more

Quality/Quantity - We like coming here because we know that they usually have everything we need. If not, a good substitute is usually available. Weird thing is that I only come here with my daughter or for my daughter, LOL. Today's beer run was for my daughter. She discovered her new favorite beer. Schofferhofer German beer - And her goal is to try all the flavors. She doesn't remember I introduced this to her like 10 years ago; and I really was wowed by it then. Too bad it only has 2.5% alcohol, too low for me. After spending too much time here, I found a 6 pack. In another area, I found single bottles and single cans. Lastly, while walking out of the beer section, I discovered a 12 pack. And with new flavors! See pictures. Beer, wine, spirits, cigars & accessories. Atmosphere - Open 7 days a week from 8am to 10pm. Plenty of mall parking. Good size location, again usually has everything we need in regards to alcohol. Wifi is available, but I have never used it. Sampling station. Love the try before you buy policy. No one was working the wine and beer sampling stations when I was here. Service - Service has always been good. But today the team member who first checked me out got defensive/excited about their pricing. I'm guessing that I picked a new item that was not labeled yet. The similar item, same brand and size, but different variety was much cheaper. Good news is that the employee knew of the issue (missing the price tag). Bad news is that it was NOT corrected prior to me arriving. More bad news is that I saw NO effort in him trying to correct the problem after I left. I hope he was not part of management. I ended up buying similar other beers from a more friendly cashier. I know better than to let one stressed out employee ruin my experience or review. Education centers, see website. Events, see website. Price - See lowest prices in NV picture. Sorry I do not agree with that statement. Do you match prices? We come here and pay for convenience! Owner Comment - Congrats on your success since 1991 with 246+ locations. We are loyal customers. read more

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Worst customer service ever. We walked in and no welcome, walked past 5 workers not one asked if we needed help. Coming in from Cali I did not expect this but I mean it was a bunch of white people doing nun whats new LOL. read more

Looking over the reviews, I think I am going to try Lees. Have gone in there three times with horrible customer service. I get one time, people can be cranky. My wife and I have gone in for years. This was our place to get whatever. The people working here appear to hate people. And they are of no help when we ask about a product. Lees here we come read more

Not a great experience. I've been to other wine shops around the country and beyond. Felt it was an overpriced and didn't go deep on well known wine values. No problem overspending but not many great deals to be had. read more

Huge selection, almost too much. Lots of options and have snacks. My favorite part is I can order online and pick it up in the corner of the store pretty quickly. They are eager to help, and the locations are great! read more

10/12/2022 In need of a small amount of cognac for a recipe... Fellow Yelper Paul suggested coming here, and it was perfect suggestion.. I've been had a need to visit, but I am glad I did. Large store, full of inventory... A good amount of customers too! Im clueless on any alcohol, so I knew I needed to find help.. Found a salesclerk, told her what I needed and she showed me where ... It was great because I could get the tiny bottles! read more

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Forgot their name but one of the employees here spent about 15 minutes explaining all the different champagnes to me. Very cool of them.

Pretty classy interior here. The selection of beers, ales, stouts and porters are off the chart. The prices are competitive and the amount of new things you find to try out from tastings that are held here make visiting here always a fun experience. The staff are polite, fun, courteous and professional. I am generally not much of a person who cares to shop. Coming here is one of those exceptions. read more

Love this place. Bought the best vodka I've ever had there it's called "OUI". It's French. They no longer carry it though. Also jalapeño infused tequila is fabulous. read more

Zach is the coolest! He knows his stuff when it comes to alcohol, from the flavor notes to the history. Cool dude. Give this man a raise! 5/5 service read more

You have an amazing store with the biggest selection of wine, beer, and spirits I've ever seen! However, I was sadly disappointed with the lack of friendliness or offers of assistance from ANY employee on the floor. The clerk who checked me out - Camille according to the receipt (no name tag) - was cold, unfriendly, and acted as if she didn't want to be there helping customers. When I was leaving the checkout line after my purchase, I said, "Thank-you for your help and have a great day." She didn't acknowledge me or what I'd said to her. Maybe she was having a bad day, but if this is her normal behavior, then she IS NOT the kind of ambassador you want working for your company. read more

This was my first attempt at using the online purchase process and contact-less pickup...and it went off perfectly. I must admit, the website was a bit tricky as I had to think about different ways to make my request so that I could get everything that I wanted. For example, I wanted Scrappy's bitters, but they didn't show up when I searched for bitters, I had to search by the name. Had I not known the brand name I would have been without the orange bitters I needed for a cocktail that I want to make... When I arrived to pick up my purchase I found an easily marked spot, used my phone to let them know I was there, and within about three minutes a very pleasant person brought out my box of liquor. She verified me by checking my ID, and I was on my way quickly. I'll use this feature again, especially during this pandemic year, and maybe even beyond. Thanks to all for the help, and carry on. read more

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Ridiculous ID policy. Wife tried to buy wine and they wouldn't sell it to her because me, her husband, with a beard didn't have my ID with me...when I wasn't even buying anything. Just because we walked in together. I wasn't even at the checkout when they beckoned me over and explained the situation. read more

Total Wine as a company always has amazing products with great prices! But god damn, this particular location has some incredibly rude staff. When I'm there I can see that most of their clientele are older folks. I'm in my mid twenties. Every. Single. Time. that I am here, there will be older people in front of me in line who are treated with kindness and respect, but when it's my turn I'm faced with blatant rudeness and talked to like i'm stupid. Idk if it's because I'm young but the staff here treat me like a thieving degenerate. Great store but maybe ask your staff to be a little kinder to all people?? Just an idea! read more

The best way I can describe this store is that it's the Costco of liquor stores. I'm not much of a drinker but I do indulge in the occasional shot of whiskey or bourbon or putting together a neat Manhattan to sip on. They have pretty much every type and brand of liquor and beer you could think of. The whiskey section, in particular, is well stocked with whiskeys of all types, sizes, and price ranges. I've seen bottles for around $20 bucks and some as high as a few hundred. Whatever you're looking for, Total Wine has you covered. read more

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Ugh it hurts my heart to leave this review. We have been shopping and ordering delivery from total wine for years. Went in tonight and received the absolute worst service from a young man Bridger? and his manager. The professionalism and overall attitude was so poor, we were speechless when leaving. We drove up the street to Lees which has everything we were hoping to purchase from total wine with excellent customer service and great pricing. Sad we will no longer be giving any business to Total Wine read more

Omg. It's like the Macy's of liquor stores! They open at 8, so I was able to go early in the day (9ish) to stock up on wine for a weekend get away. I love their selection. I can get our $8-$10 daily drinking bottle and amazing selection of special occasion wines...which I did! It was my wife's bday so I was checking out the tequila, which I know NADA about! Max (I think ) helped me out and even had me do a tasting to help me decide on the MOST AMAZING TEQUILA EVAHHHHH. And yes I did tequila tasting at 9am, don't you judge me! Lol They also have amazing craft beer selections. Many single cans so you can mix and match. A great cigar room and soooo much more. Everting from a box-o-wine to GIANT BOTTLES OF BUBBLES. I legit love this place. Everyone is super helpful and they were well staffed early in the day too. Anytime I had a question someone was working near by. read more

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I wish I lived closer to this place! Excellent selection and service...and they are open until 10pm. If you have any interest in alcoholic beverages...this is the place. My husband and I get lost just checking out new types of wine or whiskey and the labels. read more

I ordered a case of wine online for store pickup. Upon arriving at the store, 5 of the 12 bottles were the wrong vintage. The clerk told me that wine is not vintage specific and they can't guaranty what vintage will be available. This is the second time that this has occurred at this store. I'm stunned to discover that wine is not vintage specific. News to me and to everyone in the wine world, I'm sure. read more

Total Wine is a really fun store to go in if you drink alcohol. There is a small tasting area that Is usually servings up small tastings of 4-5 wines on the weekend. The store is full of nice displays, neatly organized items into easy to find sections, and a great selection of beers, wines, and liquor. There is a good selection of bar ware and cocktails accoutrements as well. The store is well lit but not obnoxiously bright, and there is usually a staff member you can find easy enough to help with any questions you may have. You can find bottles of all sizes, including a ton of trial size bottles near the registers. They make great stocking stuffers!! If I'm not shopping for wine or whiskey, I'm heading to the craft beer section where you can grab a six pack, case, single bottle, or even mix and match your own six pack. It's a fun way to try new beer, and there are always new seasonal beers rotating in and out. So much fun I want to run right out and go shopping for the bar right now! read more

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If you don't appear to be a 50 year old soccer mom, don't come here. Was stared at by every employee, asked what i was looking for 5 times in the 10 mins i was there, my wife saw security watching me specifically. Attitudes from employees are terrible. read more