I've been frequenting Ruiz Cigars in Sparks for about a year now whenever I have a special occasion…read moreand would like to enjoy a fine cigar. The last time I was in, I joined their loyalty club. A benefit of this club is occasional text messages about upcoming special events. One such event was being sponsored by one of my favorite cigar brands so I asked my cigar-loving friends if anyone else was interested and one of them agreed. We decided to just meet there on the day of the event. I was a little surprised when I walked in and saw the store was empty, save for the man behind the counter, Steve. He must have seen the puzzled look on my face and asked if everything was OK. I asked him about the special event and he told me that was going on at their Reno store. Reno store?!? Yeah. I had no idea there was more than one. Since it was around rush hour and I was supposed to meet my friend here, I decided just to grab a smoke there and wait it out. When I informed Steve of my decision, he said their other store was "just down McCarran." I replied my need to relax with a good cigar far outweighed my desire to play Russian Roulette on the streets at rush hour. We both chuckled and Steve showed me to the humidor. I quickly picked out a few cigars from the beautiful assortment in their humidor, including one from my favorite brand. Once I paid, I settled down in a very comfortable overstuffed recliner and went through the ritual of lighting my cigar. I also took a minute to text the change of events to The Boss who responded she might drop by the store, too. She doesn't smoke cigars, but doesn't mind the smoke and ambience of a good cigar lounge. My friend arrived a little later and had the same reaction I did. When Steve delivered the "bad" news and offered to give him directions to the Reno store, I added it was "just down McCarran." Steve snickered and I explained the inside joke to my friend. A little while later, The Boss arrived. By this time, my friend and I were sitting in the lounge area enjoying a smoke with Steve. She say down in the recliner next to me as ked for the details of this change. I told her what had happened and it was my friend's turn to point out the other Ruiz store was "just down McCarran." This was how the rest of the evening went. We weren't the only people who thought the event was at the Sparks location and the "just down McCarran" joke lasted well into the night. A couple of other guys made the same decision we did and just stayed. Soon there was lively conversation amongst people who were, just a few minutes prior, complete strangers. That's the magic of a good cigar lounge. This is a local "chain," if you can call two stores a chain, and they stock a great selection of brands and include some hand-rolled ones made here in Reno. The prices are as reasonable as you will find anywhere in the area and the atmosphere can't be beat.

This place has great products & USED to have great customer service as well. Knowing that the owner…read morenow has more locations I suppose he is a busy guy. The guy at the store on Thursday 7/13 is such a lazy sack, didn't want lift a finger to honor the military discount the store has. No customers insight and still hesitant to push a few buttons. lucky for the owner it's not a physical job or that guy would be completely worthless!

Great place for smokes best tobacco in town great prices friendly staffread more

We drove to this location due to the OG being shut down…read more This spot had just what we needed at a good price.

There is an older, shorter woman with glasses who clerks there with the personality of a native…read moreNevada cactus . . . prickly and poisonous. Have dealt with her short temper and rolling-eyes several times. A shame, because the other staff are friendly and pleasant. Wish I knew her schedule to avoid her.

Definitely feels overpriced. I was charged $25 for a pipe that I could find elsewhere for around…read more$6. I understand businesses need to make a profit, but that kind of markup is excessive. The selection may be decent, but the prices are simply not competitive. I'd recommend checking other smoke shops in the area before buying anything here--you may find the exact same items for a fraction of the price.

I bought a Foger Vape pod yesterday, and it didn't work. My other pods work fine on my battery,…read moreexcept this new one. I went to exchange it, and it STILL didn't work. Tried EVERYTHING and nothing worked. The guy wouldn't exchange it for another flavor. No refund!! Basically too bad for me. Absolutely horrible customer service!! I won't be back, and I'll tell everyone else about my experience here. You have lost a faithful customer!! Do NOT recommend at all!!

Quick, convenient, cheap place to purchase tobacco supples. Plenty of parking, great service.read more

In addition to the 2nd street review, they have a drive thru window that you can get the same good…read moreprices as the 2nd Street store without having to park and go inside. Great on wet, cold and stormy days!

I decided to to get a while new vape setup because the one I had kept leaking when I drove over the…read morepass, for work, and I waa just tires of it. I walked in and told Gary what my situation was and straight away he reccomended the Aspire PockeX, and I freaking LOVE IT!!! It does NOT LEAK, it's much slimmer and doesn't irritate my tendonitis in my thumb, is super cute and and I can actually taste my Cape juices! The new setup, a box of replacement coils, and a 100ml bottle of vape juice waa only about $65 total. He helped me set it up, too! I can't say enough about Black Rock Vapor, Gary and Amy. I ALWAYS feel so welcomed when I go in and they help me with whatever I need. I love the tasting bar, too! And it's nice to earn vape juice when you sign up for their reward program. I also will get periodic texts when they have sales and discounts going on, but not too many texts. If you're looking for a vape shop or you don't love your current vape shop, give Black Rock Vapor a try, I PROMISE you will not be disappointed!!!

I love this shop!! It is a family owned & run business & I can't say enough good things about them!…read moreDuring the pandemic, they even delivered my juice to my door! They have always been so helpful & make sure Everything I need is always in stock! I just love supporting business's that care so much about their customers!!! It definitely shows with this business! Thanks Gary, Kimmi & Brittnie (I think that's what the daughters name is??)

I don't know why reviews are so poor for this location. Yes, the guy who works there is a little…read morequiet, and his English isn't perfect, but that does not mean it's bad service! If you actually talk to him, you'd know he's fun, funny, kind and generous. That said, Sunny's has a spectacular selection of everything you could want. Huge vape selection, and even better Kratom selection. Super great pricing on certain high milligram Kratom for a great price. Don't let the shyness of the guy behind the counter to feel off putting. He's just quiet. If you go in there enough, he'll get to know you and that's when he opens up. It's all good!

Nice assortment of products , I've been a repeat customer for years but this place has god awful…read morecustomer service. The employee there normally mumbles to you so you can never understand a thing he's saying , when you ask a question about a product he just shrugs . Sorry sir , if you're that miserable with your job then don't do it .

You want it they probably got it Call around a couple of…read morestore And they had what I needed Smile good Service good time Can't wait to slide back Take Care

Love this place!!! All the guys there are friendly and helpful and they have good prices. 10/10!!!!read more

The owner Habibi of Yum yum smoke shops has the best stores in Reno. The employee Amini is one of…read morethe nicest people I have ever met. He's always smiling and greeting you like family. The store has everything you could think of.

Wow. So not so much. Pulled up from out of town to a closed location. Called the number, out of…read moreservice. Called other location number. "We closed that location 6 months ago, ok buddy " and hung up. I guess they are not interested making money, could have had a $1000 sale. Fortunately, google hooked us up with Knuckle dusters down the street. Not only did knuckle duster repair our vape but provide excellent options and service.

This place is hella dope! Huge selection of glass pipes, bongs and rigs! There is also a decent…read moreselection of vape mods and a wide variety of e-juice from many different top selling brands. This smoke shack is definitely a surprise diamond in the rough type shop. Totally didn't expect them to have such a diverse amount of merchandise. Their beer selection isn't amazing but they definitely cover the basics with budweiser, coors, modelo, Tecate, etc... The guy who is always at the register (I have brain damage and forgot his name, sorry ) is hella nice and a funny dude. Always wearing his mask and is friendly about reminding his customers when they walk in without one that it's mandated by the governor. I go in fairly often now that I love right down the street but about a month ago I went in to purchase a cart mod and learned that making a more expensive sale isn't as important to the clerk as having happy customers. I was going to purchase a more expensive cart mod but after talking with the clerk for a while he convinced me that a less expensive mod would cover my needs and save me some money. I always appreciate it when a shopkeeper is honest about his products and doesn't try to upsale/force an expensive item on a customer when a cheaper one will suffice. I have a lot of friends in town & will most definitely 10/10 recommend this smoke shack to any and all ppl I meet as well as informing my friends and family about this dope lil head shop.

I wish I could put less stars. I will be reporting them to the BBB for theft, inflating prices that…read moreare posted on brand names and shorting change back! Upset and disappointed.