I've been shopping at this shop for 3 years bc it's close to me. But for the past 2 years, I've considered it an absolute last resort option, and after today, i won't even shop there if it's free Because:
1. Easily the WORST vape selection in Reno.
2. They REFUSE to order better options after years of me requesting & them promising they would.
3. The most unhappy, unfriendly, and unhelpful staff you can imagine.
9/10 times I go there, I'm not greeted, which I don't even care about, but they full blown ignore you until they have to help you. Don't even bother asking them questions for help because you'll only annoy them and get anything but that. There's multiple staff members there that literally look like they hate their job, their life, being there, and especially hate people. They're straight up rude. I'm wondering if it's like a culture thing over there? And also how it's possible to hire that many rude people? Over the past 3 years, there's been at least 4-5 noticeable rude staff members. I think only one of them is alright and it's the blonde guy. He's not even nice or friendly he just isn't rude. And I wish I could say the problem is me bc I would accept that 100%. but since the unpleasant encounters start from the first impressions and continue forever, it ain't me. I'm extremely nonchalant, mannered, and just wanna get my things and head home. The reason I decided to write this review is bc of one specific staff member who bothered me to my core. Don't know her name because they don't use name tags. But she's about 6'1", a bunch of piercings, and could easily be considered goth/edgy/grunge or whatever. Yeah she's absolutely one of the most unpleasant humans to communicate with at any level, like no offense but it feels like my energy gets sucked straight out of my body and I leave confused about why she acted like that. Like is it my fault? The first time she "helped" me it was like this but I didn't care at all. The second time i started to notice a pattern. And the third time just pressed me bc it was by far the worst. She has a fantastic routine so let me play it out for you. *You walk in and say "hi"- you're lucky if she even looks at you but regardless she full blown ignores you, then walks to the area where customers look at their selection, once she's there she stands with her neck bent at a 90 degree angle staring at her phone until you say something. Now you're looking at their selection of 5 juices that look produced out of a garage... Naturally you ask questions for more info. Like "do you know what flavors you have?" She replies: "no"... okay.. Then you say: "well what flavor is that one?".. She replies "no".. Like wym no bruh who says that when assisting a customer??? is she gonna help me or just say no?.. So you ask her for her recommendation on the best juice since they all look FDA disapproved and she replies "I only vape disposables so no" and gives you a dirty look this time Picture this: You ask about a specific flavor named 'white moon flower'- She replies: "well it must taste like white moon flower" and stares at you without expression. I mean it's actually remarkable. So after the disturbing interaction, you pay and before heading out you say "thank you" and she full blown ignores you again. After she hands over your change she immediately returns her neck to 90 degrees and starts scrolling. Imagine you're a regular, she'll assume what you want, walk to get it while her neck is bent at 90 degrees the whole time, then check you out as fast as possible, ignore you the entire time, then go back to scrolling ASAP. If she could check you out and count change while scrolling, no doubt she would. I'm sorry but this was such a bad experience and it's always been bad. It's crazy but good luck Smok'n rays read more
