We just bought a new home and are about to renovate seven bathrooms and a large kitchen. Torrco is the ONLY company from which I would never consider purchasing plumbing fittings; here's why:
In our last home, we had to gut renovate three bathrooms and almost everything we needed came from Torrco. Unfortunately, they promote a partnership with the high-end American Standard brand, DVX. People, this stuff is absolute garbage. One example: a shower valve and fitting was replaced THREE TIMES by Torrco/DVX and never functioned properly. They finally offered us a full refund. But they wouldn't actually mail the refund check. I was forced to follow up time and again, asking where things stood, either being told it would be resolved "tomorrow" or some other delay tactic.
At last, I wrote to the owner/CEO of Torrco and explained the whole thing to him. Guess what? No response. So now I understand that everyone who works there is simply following his example: provide a terrible product and then duck responsibility, hoping the customer will grow tired of the runaround.
There are so many competing options that you can hardly go wrong by choosing any other supplier than Torrco. Unless, of course, you enjoy being sold crap products that are then followed up with a total lack of customer service. If that's what you like, by all means, call Torrco. read more