Great service. Brian was thorough and pleasant. We will definitely use again. May be best…read moreappliance repair man we have had. Robert and Deborah McMullan

the representative Chuck was very professional and he had complete knowledge of how to install my…read moreAga Elise . He was very helpful in answering all my questions about the stove. The install was done methodically and precise. He knows exactly how to work these stoves ..I'm so happy he did my install..it was such a pleasure to see someone so good at his work

Aitoro gets 5 stars from start to finish - from purchase to installation. Very professional,…read moreknowledgable, & friendly. Extremely careful bringing in the appliances. Very neat. The day before, I was given a 3hr window. Day of delivery, I was informed along the driver's route, almost minute by minute when the team would arrive - right to my front door. Extremely please with my purchases. Jason is a terrific person & a great salesman. Dave & Joe, are excellent installers. Mike Aitoro was most helpful getting a loaner refrigerator to me ASAP. Highly recommend Aitoro for all your appliance needs.

Terrible experience. After spending nearly $40,000 on appliances on the day that the appliances…read morewere delivered and left in random spots in my home, we were told that we never paid for installation. If that was the case, why didn't anybody ever call us? The incredibly rude employee that we dealt with stated that she made herself very clear how they do things and she suggested that it was our fault that installation wasn't set up notwithstanding that the salesman, when we made the purchase, told us he would have his best installer on the property. At no time did I personally receive an email from her about installation not being all set. Aside from that, had she been apologetic and made me feel like a valued customer, I would have been less upset about the experience but she was horrifically rude to me. Not once did I get a statement saying my business was valued and appreciated. We then had our fantastic contractor lined up to do the install only to find out that the sales rep who undoubtedly made a commission on my nearly $40,000 purchase failed to order a chimney hood extension cover that was needed. When we called the store when this was realized, needless to say, the saleman wasn't there and nobody else could competently assist us. I would not recommend this store. The customer service has been less than par and it's not worth the money.

Marco and Justin helped us find the right oven and took the time to answer all our questions on…read moreinduction versus convection and across all the different brands. We bought our oven on Saturday and had a seamless installation on Tuesday. Lucky for us the oven we wanted was in stock! The purchase process and installation, including hauling away our old oven was seamless. Thank you!

I was delivered a used grill. Unbelievable. I called but was told to wait until the salesperson…read morereturns

Working with Clarke Service has been one of the WORST customer service experiences I have ever had…read more It's been a 15 month long saga turned nightmare. They came out in the early Fall of 2021 to service the freezer in our Sub-Zero which had stopped working. The tech told us it needed a new compressor which would cost over $1,500 to replace. We paid the $170 diagnostic fee and told the tech we'd have to save up for the work. We spent a year using our old freezer in the basement while saving up and then called Clarke to come back out for the repair. After a few minutes the technician told us he made misdiagnosis - the freezer had a leak somewhere that made it "un-repairable". Then he actually asked me for another $190 for "re-diagnosing". When I objected, he told me he would let the office know what happened and they would probably refund it to me. When I asked him if we could talk to them first he gave me the number but said he had other calls to get to. I called from the next room and waited on hold for 20 minutes but then came back and agreed to pay him but asked that he please be sure to document the ticket. That was mid Aug - they received no info from the tech so it took me 3 months and 6 phone calls to Customer service before finally getting the refund in mid November. Frustrated with Clarke and questioning the competence of their technician, I decided to get a second opinion. When the next tech came out he opened the grill and immediately asked what happened to the compressor - it was gone! So we wasted another $150 diagnostic fee since there was nothing they could diagnose, then called Clarke to tell them their tech had essentially stolen our compressor. After two follow up calls we never received a response. I ended up calling Sub Zero Corporate to submit a formal complaint and worked with Jack. He reached out to Clarke twice, and told me to expect a call from the Service Manager, but instead, I ended up getting a call from the tech who had been here. He admitted to taking the compressor but tried to say he was actually helping us out so we wouldn't have to dispose of it. This was obviously a lie since he had told us it was unrepairable and we'd have to replace the $-5k unit and dispose of the whole one anyway. He even tried to say he would bring us a broken compressor if we wanted. Now fuming and frantic since we are hosting Christmas and had anticipated having this working h now, I called back to Jacks at Sub Zero who called Clarke again and finally spoke with the owner or manager. Sub Zero offered to cover parts and some labor for a sealed system rebuild if I paid another $500 with no guarantee it would work. Reluctant to use the same company, I looked for another one but shockingly there are no other authorized Sub Zero service companies available in Fairfield County, CT so I had no choice but to accept. They called me back and raised the cost to $540 and said they can't get here until mid-January. It's hard to tell whether any of this has made its way up to management at Clarke so I asked again to have Joe, the service manager, please give me a call. My only hope is that he will hear about this and make things right, but as of yet, I have not heard from him.

I've used Clarke a few times. There is one outstanding tech and one that isn't so great. Don't…read moreyou know, I got the not-so-great tech that actually damaged my SZ. When I got the outstanding tech to my home he said I should have contacted them sooner to complain so his manager could "do something" but since it was a month...I had to pay for the new board. When I needed a tech to come out to give my SZ a tune-up I specifically requested that I did not want the not-so-great tech. The customer service representative gave me attitude (my guess is that the not-so great tech and the cranky customer service rep are a couple) and went on for a few minutes as to how "wonderful, kind and knowledgeable" the not-so-great tech is and that I would be lucky (yes, she said lucky) to have him work on my appliance. I told her I wanted the outstanding tech. She made me wait for four weeks for him but the not-so-great tech could be at my house that afternoon. Bye Clarke. Get new techs and maybe I'll be back.

Being a new homeowner in Connecticut and getting jerked around from most of the HVAC companies here…read moreI am so grateful for Reo appliances! My HVAC was running but was no longer heating my home properly at which point Mike came to give me a service call without me having any contract with them in 24hrs in January! Him and Joe diagnose the problem, gave me an option of a repair or putting in a whole new unit which is what I chose not only did they find out immediately if it was in stock but they gave me temporary heat for the week it took to return with the new unit which they installed promptly and left my home spotless. They are easy to reach the receptionist at their office is lovely everyone got back to me they consistently and efficiently provided amazing service.

Easy to see why this business has been through so many changes and is failing. I called them…read morebecause we bought several appliances from them when they were reputable! we called them because our FISHER & PAYKEL fridge ( bought from them) is not making ice and has an f24 code. The first appointment was in August but they had assigned the wrong tech, so they cancelled the day of. Today 9/14 between 2-5pm was supposed to be the correct tech (Mike). Now 6:10 pm and there has been no call, and when we tried to call around 3: pm there was no answer. Wasn't there a law requiring a 24 hour notice of cancellation or was that my imagination, maybe I should send this to the DA.

Very good people managing the business. They were prompt and professional! The repair technician…read moreshowed gave me some instructions on how to maintain the cooking range for future use.

Fantastic customer service, very friendly and knowledgeable. Also got out to us very quickly and…read moresolved our issue same day

We have bought all of our major appliances from Planet TV and Appliances since moving into the area…read more18 years ago. The service is great, the salespeople are not pushy, and the prices are the best in the area. We always compare the price of the model we purchase to make sure we are getting a fair price, and without fail, Planet TV has the best prices, and they do not charge a delivery fee as do most outlets. Highly recommend!

The group led by Chris should spend some time reviewing Customer Service 101…read more Shouting at a customer who received a defective product from your store, and one that was also improperly installed, is unacceptable. Unfortunately, this appears to have become standard practice rather than the exception. Attempting to impose restocking fees just one week after delivering a failed appliance, particularly when the defect has been confirmed by your installer, is not only unreasonable but raises serious ethical concerns. This is not how professional businesses operate. Stamford customers deserve to be treated with respect, fairness, and accountability. If your organization is unable or unwilling to provide that standard of service, perhaps it is time to make room for a company that values its customers and the Stamford community.

Reacted quickly when we needed them. Came on the day before we were leaving on vacationread more

The technician who came to fix my mother's fridge was unbelievably rude. I was in my room and only…read morecame down after hearing him screaming at my mother, saying he refused to pull out the refrigerator to properly assess the problem. When I asked what the issue was, he continued shouting at me, saying neither of us knew what we were talking about and demanding he was paid. I responded saying he's right. We don't know what we're talking about, which is why he should properly inspect the appliance instead of trusting our description of the problem. He then proceeded to call us cheap and slammed the door on the way out. Maybe this company has some nice, professional technicians, but Will is not one of them. I'm glad I was visiting and he did not come while my mother was home alone, as he came angry and only got more hot-headed from there.

Materials are kinda garbage however most places only provide sub par materials…read more This location does have a decent selection of garbage

We met employee "Hollywood" [yes, that's his name] this evening. Although he worked in Appliances…read moreand we needed help with Flooring, he offered to help us find what we needed. He went out of his way to serve us. A++++ for Customer Service and A+++++ for energy, enthusiasm, you name it!We have been shopping here for over 2 decades and, by far, he is THE BEST worker we ever met. I hope his bosses read our review and reward him for his outstanding ability to deal with customers. Betty and Angelo