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    Aerus Electrolux

    4.0 (4 reviews)
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    7 years ago

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    Aitoro Appliance

    Aitoro Appliance

    2.5(160 reviews)
    1.5 mi
    $$$

    Skip Home Depot and Lowes. Go here instead. Great showroom, helpful and friendly staff, competitive…read moreprices. Looks like they "curate" their product offerings and only sell quality brands

    In mid-June, my dishwasher broke, followed by my microwave two days later. I turned to Aitoro…read morebecause other retailers quoted at least a two-week wait. Jason P assured me a silver dishwasher was available right away (though I wanted black). I agreed to check it in-store, but when I showed up on the day he told me to, he wasn't there. Another rep helped me, but Jason later called me angrily for not waiting for him. I didn't care who helped me--I just needed appliances quickly--so I sent Jason my kitchen photos, dimensions, and payment. When the installer (excellent service from James) arrived, he immediately saw the microwave Jason sold me wouldn't fit. I had to reorder the correct one. Jason dismissed this by calling me "picky," but promised a black dishwasher shipment in early July. I agreed to wait. That "one week" stretched into two months of empty promises. I have pages of texts where delivery was pushed back again and again. Meanwhile, I found other retailers with the same item in stock, some able to deliver within three days. The final straw: while Jason told me no dishwashers were available as he explained what the acronym ETA stood for (was I born yesterday??), Aitoro's own website advertised the exact same item as "in stock" with "quick delivery." Jason P said that I could have that if I paid $200 more. Same brand, same series, nearly identical specs--just a different model number and only 2-decibel difference. (That's it.) Umm... isn't this called bait-and-switch? Only after I threatened a BBB complaint did Jason P offer a refund. I've been patient with supply issues, but this was not about delays--it was about misleading sales, broken promises, and refusal to make things right unless pressured. The entire summer, I had no dishwasher even though I had already paid for it. If Aitoro cannot deliver, they shouldn't take payment and string people along. I wanted to support a local business, but instead I was left feeling insulted and deeply disappointed.

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    Aitoro Appliance
    Aitoro Appliance
    Aitoro Appliance

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    Clarke Service - South Norwalk, CT Luxury Appliance Showroom

    Clarke Service

    3.5(14 reviews)
    2.0 mi

    Working with Clarke Service has been one of the WORST customer service experiences I have ever had…read more It's been a 15 month long saga turned nightmare. They came out in the early Fall of 2021 to service the freezer in our Sub-Zero which had stopped working. The tech told us it needed a new compressor which would cost over $1,500 to replace. We paid the $170 diagnostic fee and told the tech we'd have to save up for the work. We spent a year using our old freezer in the basement while saving up and then called Clarke to come back out for the repair. After a few minutes the technician told us he made misdiagnosis - the freezer had a leak somewhere that made it "un-repairable". Then he actually asked me for another $190 for "re-diagnosing". When I objected, he told me he would let the office know what happened and they would probably refund it to me. When I asked him if we could talk to them first he gave me the number but said he had other calls to get to. I called from the next room and waited on hold for 20 minutes but then came back and agreed to pay him but asked that he please be sure to document the ticket. That was mid Aug - they received no info from the tech so it took me 3 months and 6 phone calls to Customer service before finally getting the refund in mid November. Frustrated with Clarke and questioning the competence of their technician, I decided to get a second opinion. When the next tech came out he opened the grill and immediately asked what happened to the compressor - it was gone! So we wasted another $150 diagnostic fee since there was nothing they could diagnose, then called Clarke to tell them their tech had essentially stolen our compressor. After two follow up calls we never received a response. I ended up calling Sub Zero Corporate to submit a formal complaint and worked with Jack. He reached out to Clarke twice, and told me to expect a call from the Service Manager, but instead, I ended up getting a call from the tech who had been here. He admitted to taking the compressor but tried to say he was actually helping us out so we wouldn't have to dispose of it. This was obviously a lie since he had told us it was unrepairable and we'd have to replace the $-5k unit and dispose of the whole one anyway. He even tried to say he would bring us a broken compressor if we wanted. Now fuming and frantic since we are hosting Christmas and had anticipated having this working h now, I called back to Jacks at Sub Zero who called Clarke again and finally spoke with the owner or manager. Sub Zero offered to cover parts and some labor for a sealed system rebuild if I paid another $500 with no guarantee it would work. Reluctant to use the same company, I looked for another one but shockingly there are no other authorized Sub Zero service companies available in Fairfield County, CT so I had no choice but to accept. They called me back and raised the cost to $540 and said they can't get here until mid-January. It's hard to tell whether any of this has made its way up to management at Clarke so I asked again to have Joe, the service manager, please give me a call. My only hope is that he will hear about this and make things right, but as of yet, I have not heard from him.

    I've used Clarke a few times. There is one outstanding tech and one that isn't so great. Don't…read moreyou know, I got the not-so-great tech that actually damaged my SZ. When I got the outstanding tech to my home he said I should have contacted them sooner to complain so his manager could "do something" but since it was a month...I had to pay for the new board. When I needed a tech to come out to give my SZ a tune-up I specifically requested that I did not want the not-so-great tech. The customer service representative gave me attitude (my guess is that the not-so great tech and the cranky customer service rep are a couple) and went on for a few minutes as to how "wonderful, kind and knowledgeable" the not-so-great tech is and that I would be lucky (yes, she said lucky) to have him work on my appliance. I told her I wanted the outstanding tech. She made me wait for four weeks for him but the not-so-great tech could be at my house that afternoon. Bye Clarke. Get new techs and maybe I'll be back.

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    Clarke Service
    Clarke Service
    Clarke Service

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    Planet TV & Appliances - Our movie theater projector!! One stop shopping

    Planet TV & Appliances

    4.1(30 reviews)
    6.9 mi
    $$

    I wanted to support a local, mom-and-pop appliance store instead of a big-box retailer, but…read moreunfortunately this experience did not work out well. I purchased a 55-inch TV from Planet Appliance and, after installation, realized I actually needed a 65-inch model. I fully acknowledge that I made a mistake by discarding the original box. However, despite having just spent a significant amount of money and being willing to exchange or upgrade, the store refused to offer any solution whatsoever--no exchange, no store credit, no flexibility. I understand policies exist, and I take responsibility for my error. That said, the complete lack of customer accommodation was disappointing, especially from a local business where you expect some level of personal service. Ironically, I ended up spending over $5,000 at a large national retailer afterward and received far better support. I wanted to support a small business, but this experience showed me why many customers stick with larger corporations. Based on my experience, I would not recommend Planet Appliance if customer service and flexibility matter to you. I

    The worst experience ever!!! We went into Planet TV and Appliances to buy a new clothes dryer; the…read moresalesman was so rude and not into making a sale. IT honestly felt like we were bothering him. No sense of customer service and extremely unprofessional. He couldn't be bothered with checking prices, delivery dates (the guy was supposedly out to lunch), or just being a normal human being. They should brush up on their customer service skills. Glad we went elsewhere to make a purchase. And we are returning customers from Planet TV, shows they do not care about their customers.

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    Planet TV & Appliances
    Planet TV & Appliances
    Planet TV & Appliances

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    Aerus Electrolux - appliances - Updated May 2026

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