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    DeMassa Appliance Service

    2.9 (27 reviews)
    Open 9:30 am - 3:00 pm

    Services - DeMassa Appliance Service

    Cooktop repair

    Appliance installation

    Range installation

    15 More Services

    Range repair

    Appliance repair

    Stove installation

    Stove repair

    Dishwasher repair

    Dryer repair

    Freezer repair

    Garbage disposal repair

    Ice maker repair

    Microwave repair

    Oven repair

    Range hood repair

    Refrigerator repair

    Trash compactor repair

    Washer repair

    DeMassa Appliance Service Photos

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    Recommended Reviews - DeMassa Appliance Service

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    My "new" re-built, Whirlpool washing machine. USA-made, electric-mechanic controls, heavy duty components.
    Steven G.

    I have been a customer of Demassa Appliance for over 35 years. I have purchased washing machines, dryers, dishwashers and refrigerators. On average, I have experienced 10+ years of useful life on these re-built appliances. Ralph DeMassa has also "educated" on what to look for in a home appliance. I have also used Demassa Appliance for service. Ralph has been honest with me when I should repair an appliance and when it is time to replace an appliance. I have been extremely pleased with Ralph Demassa and his entire staff. There are a pleasure to deal with. It also nice to have a long-term relationship with a family-run business. Highest recommendation.

    Ineligible bill with confusing charges
    Henry H.

    I paid a total of $424.76 for a stove to be fixed; between parts and labor; The technician came like 3 times as usual he wasn't sure the issue was just to keep coming over and over, so the bill could increase every time he comes. The last time he came I told him not to bother because when somebody is inefficient it's a waste of time and money to hire the type of service. A good advice just buy a new one and keep away from bad experiences.

    Ms. A.

    These are honest and hardworking guys. They have some scheduling issues to work out and can be hard to get ahold of or I would give them a 5. At the end of the day, they are going to fix your old appliances which is why I suppose you're reading these reviews.

    Stackable unit in tight space

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    1 year ago

    Fantastic customer service, very friendly and knowledgeable. Also got out to us very quickly and solved our issue same day

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    Aitoro Appliance

    Aitoro Appliance

    (160 reviews)

    $$$

    In mid-June, my dishwasher broke, followed by my microwave two days later. I turned to Aitoro…read morebecause other retailers quoted at least a two-week wait. Jason P assured me a silver dishwasher was available right away (though I wanted black). I agreed to check it in-store, but when I showed up on the day he told me to, he wasn't there. Another rep helped me, but Jason later called me angrily for not waiting for him. I didn't care who helped me--I just needed appliances quickly--so I sent Jason my kitchen photos, dimensions, and payment. When the installer (excellent service from James) arrived, he immediately saw the microwave Jason sold me wouldn't fit. I had to reorder the correct one. Jason dismissed this by calling me "picky," but promised a black dishwasher shipment in early July. I agreed to wait. That "one week" stretched into two months of empty promises. I have pages of texts where delivery was pushed back again and again. Meanwhile, I found other retailers with the same item in stock, some able to deliver within three days. The final straw: while Jason told me no dishwashers were available as he explained what the acronym ETA stood for (was I born yesterday??), Aitoro's own website advertised the exact same item as "in stock" with "quick delivery." Jason P said that I could have that if I paid $200 more. Same brand, same series, nearly identical specs--just a different model number and only 2-decibel difference. (That's it.) Umm... isn't this called bait-and-switch? Only after I threatened a BBB complaint did Jason P offer a refund. I've been patient with supply issues, but this was not about delays--it was about misleading sales, broken promises, and refusal to make things right unless pressured. The entire summer, I had no dishwasher even though I had already paid for it. If Aitoro cannot deliver, they shouldn't take payment and string people along. I wanted to support a local business, but instead I was left feeling insulted and deeply disappointed.

    I was a co-owner of The Brownstone, which was located on Main Street in Westport, CT from 2005 to…read more2018. For those who might remember, us we were known for our customer service, which included gift wrapping. This is my first review of a business. I regret is is a negative review of the salesperson, Benny Mantz from whom we purchased a Sub Zero refrigerator, Miele dishwasher and Viking range. From the start Mr. Mantz came across as disingenuous. He did not listen, and was inconsistent in returning phone calls. Our refrigerator and dishwasher were delivered and installed before our range. Today, Saturday, our range was delivered. Our old range was removed from our house. However, Benny failed to follow through to confirm the installation could be done on Saturday. So, we have our new, partly disassembled range sitting in the middle of our kitchen and disconnected from the gas line. Therefore, it is safe to say the range is inoperable. Benny would not return my call regarding this glitch. Professional salespeople speak to their customers when things go awry. Benny did, however, email me to blame his operations manager for the glitch. Those who remember The Brownstone, will remember our sales team partners, Celeste and Mariana. While they were not perfect, they did their upmost to prevent glitches. Yes, they followed through from start to with every order. But what set them apart from other salespeople was their genuine respect for their customers, their desire to build relationships with their customers. and their love for our business. When a glitch happened, they picked up the phone and called their customer. Our team of three would have paid for the meals that resulted from the lack of a working range, and we would have refunded our customer's range installation fee. Would Benny do this? No, he would not.

    RF Dobson Appliance Installation

    RF Dobson Appliance Installation

    (4 reviews)

    You get what you pay for and this is a prime example of professionally done. They spent over 45…read moreminutes cleaning my dryer vent. I live in a condo and the vent flowed through the roof. So they went on the roof to thoroughly clean the air flow. They even took photos as they went along. They cleaned behind my dryer, they removed the panels and vents on the dryer which were covered with lint and dust. They even vacuumed behind the dryer. Where several socks were hiding:) They were very neat and accommodating. Well worth the cost. Highly recommend.

    We called this company after our dryer crapped out. We had some issues with our dryer before and…read morehad used another appliance repair company in East Norwalk. The problems were temporarily solved, but usually never on the first shot. There was always a follow up visit or a missing part that the servicemen did not have on hand. Since we're not from the area, we just kept going back to the same repair company because we didn't know any better. After trying to get said Norwalk appliance repair company on the phone, no one picked up when they were supposed to have been opened at 8 am. Then after a voicemail and finally a third attempt at eventually speaking to someone, my wife was on hold for 20 minutes. When she spoke with customer service, they said they couldn't help us based on her description of what was wrong with our dryer. When she asked for a referral, she was told to try Google. I don't want to name the other company, but like they said, you could probably Google it. That was the last straw. My wife called Dobson based on a recommendation from another service provider after a bit of a wild goose chase trying to find someone who could help us. They were available to come the next day, even as it was a 2-person job, since the washer and dryer were stacked. They showed up when they said they would. They wore masks the whole time. They diagnosed the problem. They pointed out what was wrong. They fixed issues that the prior service men neglected to fix the first time, in order to ensure our washer and dryer ran smoother. Apparently, the dryer vent wasn't hooked up properly, which may or may not have been the prior service providers fault, but Dobson made the fix nonetheless. They cleaned our ducts, as we asked. Then they fixed the dryer and tested and then re-tested to ensure it worked properly. We highly recommend Dobson for reliable service that solve problems the first time around.

    Clarke Service - South Norwalk, CT Luxury Appliance Showroom

    Clarke Service

    (14 reviews)

    Working with Clarke Service has been one of the WORST customer service experiences I have ever had…read more It's been a 15 month long saga turned nightmare. They came out in the early Fall of 2021 to service the freezer in our Sub-Zero which had stopped working. The tech told us it needed a new compressor which would cost over $1,500 to replace. We paid the $170 diagnostic fee and told the tech we'd have to save up for the work. We spent a year using our old freezer in the basement while saving up and then called Clarke to come back out for the repair. After a few minutes the technician told us he made misdiagnosis - the freezer had a leak somewhere that made it "un-repairable". Then he actually asked me for another $190 for "re-diagnosing". When I objected, he told me he would let the office know what happened and they would probably refund it to me. When I asked him if we could talk to them first he gave me the number but said he had other calls to get to. I called from the next room and waited on hold for 20 minutes but then came back and agreed to pay him but asked that he please be sure to document the ticket. That was mid Aug - they received no info from the tech so it took me 3 months and 6 phone calls to Customer service before finally getting the refund in mid November. Frustrated with Clarke and questioning the competence of their technician, I decided to get a second opinion. When the next tech came out he opened the grill and immediately asked what happened to the compressor - it was gone! So we wasted another $150 diagnostic fee since there was nothing they could diagnose, then called Clarke to tell them their tech had essentially stolen our compressor. After two follow up calls we never received a response. I ended up calling Sub Zero Corporate to submit a formal complaint and worked with Jack. He reached out to Clarke twice, and told me to expect a call from the Service Manager, but instead, I ended up getting a call from the tech who had been here. He admitted to taking the compressor but tried to say he was actually helping us out so we wouldn't have to dispose of it. This was obviously a lie since he had told us it was unrepairable and we'd have to replace the $-5k unit and dispose of the whole one anyway. He even tried to say he would bring us a broken compressor if we wanted. Now fuming and frantic since we are hosting Christmas and had anticipated having this working h now, I called back to Jacks at Sub Zero who called Clarke again and finally spoke with the owner or manager. Sub Zero offered to cover parts and some labor for a sealed system rebuild if I paid another $500 with no guarantee it would work. Reluctant to use the same company, I looked for another one but shockingly there are no other authorized Sub Zero service companies available in Fairfield County, CT so I had no choice but to accept. They called me back and raised the cost to $540 and said they can't get here until mid-January. It's hard to tell whether any of this has made its way up to management at Clarke so I asked again to have Joe, the service manager, please give me a call. My only hope is that he will hear about this and make things right, but as of yet, I have not heard from him.

    I've used Clarke a few times. There is one outstanding tech and one that isn't so great. Don't…read moreyou know, I got the not-so-great tech that actually damaged my SZ. When I got the outstanding tech to my home he said I should have contacted them sooner to complain so his manager could "do something" but since it was a month...I had to pay for the new board. When I needed a tech to come out to give my SZ a tune-up I specifically requested that I did not want the not-so-great tech. The customer service representative gave me attitude (my guess is that the not-so great tech and the cranky customer service rep are a couple) and went on for a few minutes as to how "wonderful, kind and knowledgeable" the not-so-great tech is and that I would be lucky (yes, she said lucky) to have him work on my appliance. I told her I wanted the outstanding tech. She made me wait for four weeks for him but the not-so-great tech could be at my house that afternoon. Bye Clarke. Get new techs and maybe I'll be back.

    DeMassa Appliance Service - homeappliancerepair - Updated May 2026

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