Booked through Yelp but had a bit of a rocky start -- their system had a glitch and my address…read morenever came through on their end. I called thinking it was a no-show, and Christian was at my door within 30 minutes. That kind of responsiveness says a lot. Once he arrived, he was professional and thorough -- took apart what needed to come out, figured out the issue with my LG ice maker, and had everything back in order quickly. Great experience overall, and I'd definitely call them again.

I called them Thurs afternoon, got an appt for the next morning. Freezer not making ice. Analysis…read moredone next AM, parts ordered. Received call Monday AM From Cris to come out with parts for repair in 20 minutes. Determined issue was in the display...replaced display, checked system, cleaned coils and said no need for replacement of ice maker parts. Service was fast, thorough and pricing very reasonable. All my appliance repairs in future will be done by Service King!! Jim T, Shelton

Joe from J&R came to service a SubZero refrigerator + Maytag Dryer. Joe was knowledgeable,…read morethorough, professional and personable. He cleaned the coils, noted mouse activities :( Frig is working ! Maytag dryer, noted the dryer vent not functioning/not safe. Gave card for dryer vent specialist. A+

They came as promised. They evaluated the problem. I challenged their conclusion to purchase a…read morecertain part as it did not make sense replacing it for the issues encountered. The part arrived and the technician came a 2nd time and realized that the error code seen and the part purchased would not solve the problem. He charged me full price for the 2nd visit and copped a bit of an attitude which really torqued me Conclusion: Lost $ 300 in poor technician skills and 1.5 weeks for purchasing new appliances. I do not recommend J&R appliance repair.

You get what you pay for and this is a prime example of professionally done. They spent over 45…read moreminutes cleaning my dryer vent. I live in a condo and the vent flowed through the roof. So they went on the roof to thoroughly clean the air flow. They even took photos as they went along. They cleaned behind my dryer, they removed the panels and vents on the dryer which were covered with lint and dust. They even vacuumed behind the dryer. Where several socks were hiding:) They were very neat and accommodating. Well worth the cost. Highly recommend.

We called this company after our dryer crapped out. We had some issues with our dryer before and…read morehad used another appliance repair company in East Norwalk. The problems were temporarily solved, but usually never on the first shot. There was always a follow up visit or a missing part that the servicemen did not have on hand. Since we're not from the area, we just kept going back to the same repair company because we didn't know any better. After trying to get said Norwalk appliance repair company on the phone, no one picked up when they were supposed to have been opened at 8 am. Then after a voicemail and finally a third attempt at eventually speaking to someone, my wife was on hold for 20 minutes. When she spoke with customer service, they said they couldn't help us based on her description of what was wrong with our dryer. When she asked for a referral, she was told to try Google. I don't want to name the other company, but like they said, you could probably Google it. That was the last straw. My wife called Dobson based on a recommendation from another service provider after a bit of a wild goose chase trying to find someone who could help us. They were available to come the next day, even as it was a 2-person job, since the washer and dryer were stacked. They showed up when they said they would. They wore masks the whole time. They diagnosed the problem. They pointed out what was wrong. They fixed issues that the prior service men neglected to fix the first time, in order to ensure our washer and dryer ran smoother. Apparently, the dryer vent wasn't hooked up properly, which may or may not have been the prior service providers fault, but Dobson made the fix nonetheless. They cleaned our ducts, as we asked. Then they fixed the dryer and tested and then re-tested to ensure it worked properly. We highly recommend Dobson for reliable service that solve problems the first time around.

The front left burner of my Vikings cook top was mis aligned…read more The service call department has been very responsive. They have arranged technician Eric Hoetjes to come to help. Eric Hoetjes has fixed the problem and he has also cleaned the other three burners as well. Highly appreciated the service Joseph Cote and Eric Hoetjes have provided.

if I could, zero stars would be a option. Son, Jonathon shows up an hour early, unapolegtic & not…read moreinterested in even seeing the job, rude as I've ever experience, chip on his entitled young shoulder, insulting, and would never recommend if he was the last Sub-Zero repair man on the planet! He shouldn't be allowed into enter anyone's home or work w the public!

Two stars because they did fix my dishwasher…read more Negative review because even though I told them exactly what was wrong, they needed to come see it for themselves. So they couldn't come for a few days, then came to confirm the issue then I had to wait a week for them to come back win the part. So I was without without a dishwasher for a week and a half. If that was the only issue, I would not have taken the time to come on yelp to complain. The worst part is that when the repair man came back, he brought an assistant and was degrading and rude to him the entire time. I felt terrible for this poor man and it made the whole experience incredibly uncomfortable for me.

Spent 5 minutes looking at fridge charged $94.90 didn't fix didn't give proper diagnosis. Find…read moresomeone else.

I've used Larry twice and I particularly appreciate that he arrives quickly and does just what's…read moreneeded rather than replacing parts which are OK. Most recently my dishwasher stopped working(no water being delivered) on Christmas day with 35 people in the house for dinner. We had dishes as far as the eye could see, and I called him that night. He was here the next morning at 11 and fixed it with no parts required by cleaning out the whole bottom of the dishwasher, which I'd not done once in 6 years. Now I know how to do it so that won't happen again. I thought it needed a new pump but just clogged from lack of cleaning.

Very disappointed in the way Best Appliance Repair handled business with me. An hour late and the…read morerepair guy was at my house for 5 minutes when he declared that he had no idea how to repair my washing machine. They still charged me the full service fee. Bad business!

I couldn't be more pleased with this company's thoroughness, and dedication in efficiently…read morerepairing my stubborn refrigerator. Before seeing L& J. I had fa rustrating experience with another company who failed to solve my fridge's multiple problems. (not cooling, light not working, freezer frosting like crazy). I found L & J Appliance--and what a difference. Kyle and his father Lawrence spent the time to properly diagnose a complex issue that had been completely missed. They made a custom repair and fixed the problem for good. Affordable pricing too. They are professional, thoughtful, and clearly care about doing the job right. It's rare to find service like this. Highly recommend.

We were told by our appliance store to call L&J for our electric cooktop needed a new fuse after…read morewater had gotten into the board. the team came and promptly diagnosed and fixed it. A few months later our combo microwave/oven had shut off unexpectedly, and we felt confident calling them again for this since we purchased all of our appliances from the store, and they recommended them. They came out a few times between the week of Thanksgiving in November-December 2025. First it was an electrical board issue- which they rerouted so we can use the oven. We were told they needed to order a part, and they'd call us to schedule once they received the part. The part came in, but it was wrong and the job couldn't be completed. They needed to order a new part. That was in Feb/March... again they came out in April, and still couldn't complete the job because the part was not right. Well now it's almost July, we still don't have a working microwave. No calls. No communication. Kyle, the repair tech was professional, and timely. No complaints on the guys who came to do the work. The company is not charging us for the extra repairs, so of course this has fallen on deaf ears and we have not heard from them in months. We have had to purchase another microwave and put it on our kitchen island because it's been 7-8 months without resolution.

Very good people managing the business. They were prompt and professional! The repair technician…read moreshowed gave me some instructions on how to maintain the cooking range for future use.

Fantastic customer service, very friendly and knowledgeable. Also got out to us very quickly and…read moresolved our issue same day