Very good people managing the business. They were prompt and professional! The repair technician…read moreshowed gave me some instructions on how to maintain the cooking range for future use.

Fantastic customer service, very friendly and knowledgeable. Also got out to us very quickly and…read moresolved our issue same day

Aitoro gets 5 stars from start to finish - from purchase to installation. Very professional,…read moreknowledgable, & friendly. Extremely careful bringing in the appliances. Very neat. The day before, I was given a 3hr window. Day of delivery, I was informed along the driver's route, almost minute by minute when the team would arrive - right to my front door. Extremely please with my purchases. Jason is a terrific person & a great salesman. Dave & Joe, are excellent installers. Mike Aitoro was most helpful getting a loaner refrigerator to me ASAP. Highly recommend Aitoro for all your appliance needs.

Terrible service. Rude over the phone and not helpful what so ever. Our washer destroyed our house…read moredue to a messed up washer. They didn't help.

Reacted quickly when we needed them. Came on the day before we were leaving on vacationread more

The technician who came to fix my mother's fridge was unbelievably rude. I was in my room and only…read morecame down after hearing him screaming at my mother, saying he refused to pull out the refrigerator to properly assess the problem. When I asked what the issue was, he continued shouting at me, saying neither of us knew what we were talking about and demanding he was paid. I responded saying he's right. We don't know what we're talking about, which is why he should properly inspect the appliance instead of trusting our description of the problem. He then proceeded to call us cheap and slammed the door on the way out. Maybe this company has some nice, professional technicians, but Will is not one of them. I'm glad I was visiting and he did not come while my mother was home alone, as he came angry and only got more hot-headed from there.

Top notch service and professionalism time and again--would highly recommend for any and all…read morehousehold repairs.

My dishwasher wouldn't drain so I gave them a call... They sent over their technician David and he…read moresolved the problem almost immediately (was quite surprised). He walked me through the process of what was wrong right down to the part needed to fix it... avoided needing to replace the whole thing thankfully. Highly recommend!

The front left burner of my Vikings cook top was mis aligned…read more The service call department has been very responsive. They have arranged technician Eric Hoetjes to come to help. Eric Hoetjes has fixed the problem and he has also cleaned the other three burners as well. Highly appreciated the service Joseph Cote and Eric Hoetjes have provided.

if I could, zero stars would be a option. Son, Jonathon shows up an hour early, unapolegtic & not…read moreinterested in even seeing the job, rude as I've ever experience, chip on his entitled young shoulder, insulting, and would never recommend if he was the last Sub-Zero repair man on the planet! He shouldn't be allowed into enter anyone's home or work w the public!

Booked through Yelp but had a bit of a rocky start -- their system had a glitch and my address…read morenever came through on their end. I called thinking it was a no-show, and Christian was at my door within 30 minutes. That kind of responsiveness says a lot. Once he arrived, he was professional and thorough -- took apart what needed to come out, figured out the issue with my LG ice maker, and had everything back in order quickly. Great experience overall, and I'd definitely call them again.

I called them Thurs afternoon, got an appt for the next morning. Freezer not making ice. Analysis…read moredone next AM, parts ordered. Received call Monday AM From Cris to come out with parts for repair in 20 minutes. Determined issue was in the display...replaced display, checked system, cleaned coils and said no need for replacement of ice maker parts. Service was fast, thorough and pricing very reasonable. All my appliance repairs in future will be done by Service King!! Jim T, Shelton

I've used Larry twice and I particularly appreciate that he arrives quickly and does just what's…read moreneeded rather than replacing parts which are OK. Most recently my dishwasher stopped working(no water being delivered) on Christmas day with 35 people in the house for dinner. We had dishes as far as the eye could see, and I called him that night. He was here the next morning at 11 and fixed it with no parts required by cleaning out the whole bottom of the dishwasher, which I'd not done once in 6 years. Now I know how to do it so that won't happen again. I thought it needed a new pump but just clogged from lack of cleaning.

Very disappointed in the way Best Appliance Repair handled business with me. An hour late and the…read morerepair guy was at my house for 5 minutes when he declared that he had no idea how to repair my washing machine. They still charged me the full service fee. Bad business!

Working with Clarke Service has been one of the WORST customer service experiences I have ever had…read more It's been a 15 month long saga turned nightmare. They came out in the early Fall of 2021 to service the freezer in our Sub-Zero which had stopped working. The tech told us it needed a new compressor which would cost over $1,500 to replace. We paid the $170 diagnostic fee and told the tech we'd have to save up for the work. We spent a year using our old freezer in the basement while saving up and then called Clarke to come back out for the repair. After a few minutes the technician told us he made misdiagnosis - the freezer had a leak somewhere that made it "un-repairable". Then he actually asked me for another $190 for "re-diagnosing". When I objected, he told me he would let the office know what happened and they would probably refund it to me. When I asked him if we could talk to them first he gave me the number but said he had other calls to get to. I called from the next room and waited on hold for 20 minutes but then came back and agreed to pay him but asked that he please be sure to document the ticket. That was mid Aug - they received no info from the tech so it took me 3 months and 6 phone calls to Customer service before finally getting the refund in mid November. Frustrated with Clarke and questioning the competence of their technician, I decided to get a second opinion. When the next tech came out he opened the grill and immediately asked what happened to the compressor - it was gone! So we wasted another $150 diagnostic fee since there was nothing they could diagnose, then called Clarke to tell them their tech had essentially stolen our compressor. After two follow up calls we never received a response. I ended up calling Sub Zero Corporate to submit a formal complaint and worked with Jack. He reached out to Clarke twice, and told me to expect a call from the Service Manager, but instead, I ended up getting a call from the tech who had been here. He admitted to taking the compressor but tried to say he was actually helping us out so we wouldn't have to dispose of it. This was obviously a lie since he had told us it was unrepairable and we'd have to replace the $-5k unit and dispose of the whole one anyway. He even tried to say he would bring us a broken compressor if we wanted. Now fuming and frantic since we are hosting Christmas and had anticipated having this working h now, I called back to Jacks at Sub Zero who called Clarke again and finally spoke with the owner or manager. Sub Zero offered to cover parts and some labor for a sealed system rebuild if I paid another $500 with no guarantee it would work. Reluctant to use the same company, I looked for another one but shockingly there are no other authorized Sub Zero service companies available in Fairfield County, CT so I had no choice but to accept. They called me back and raised the cost to $540 and said they can't get here until mid-January. It's hard to tell whether any of this has made its way up to management at Clarke so I asked again to have Joe, the service manager, please give me a call. My only hope is that he will hear about this and make things right, but as of yet, I have not heard from him.

I've used Clarke a few times. There is one outstanding tech and one that isn't so great. Don't…read moreyou know, I got the not-so-great tech that actually damaged my SZ. When I got the outstanding tech to my home he said I should have contacted them sooner to complain so his manager could "do something" but since it was a month...I had to pay for the new board. When I needed a tech to come out to give my SZ a tune-up I specifically requested that I did not want the not-so-great tech. The customer service representative gave me attitude (my guess is that the not-so great tech and the cranky customer service rep are a couple) and went on for a few minutes as to how "wonderful, kind and knowledgeable" the not-so-great tech is and that I would be lucky (yes, she said lucky) to have him work on my appliance. I told her I wanted the outstanding tech. She made me wait for four weeks for him but the not-so-great tech could be at my house that afternoon. Bye Clarke. Get new techs and maybe I'll be back.