Chuck was fantastic to work with on our specialty Garland stove. He phoned me with a few things to…read moretry first to try to save a visit out and get the oven functional asap. Once we knew that he needed to come out, he was quick, efficient, and taught me a few things about how this stove works! Appreciate having such a knowledgeable person as well as someone who is efficient and not trying to over-bill their clients. Highly recommend.

If only everyone I dealt with was as capable, straightforward and pleasant as these guys. Bryan…read moreexplained everything he was doing and I never doubted that I was getting good information. I'd recommend Anytime Appliance in a second as well as telling those national repair networks that they could learn a thing or two about old-school customer service. Service was for a Bosch oven not heating.

Booked through Yelp but had a bit of a rocky start -- their system had a glitch and my address…read morenever came through on their end. I called thinking it was a no-show, and Christian was at my door within 30 minutes. That kind of responsiveness says a lot. Once he arrived, he was professional and thorough -- took apart what needed to come out, figured out the issue with my LG ice maker, and had everything back in order quickly. Great experience overall, and I'd definitely call them again.

If you're ever in need of appliance repair, call Cristiano Rosario. He is the best! Considerate,…read moretimely, reasonable, explicative, nice. He liked my annoying puppy too, and remembered the dog who died. Cristiano is the bomb.

Skip Home Depot and Lowes. Go here instead. Great showroom, helpful and friendly staff, competitive…read moreprices. Looks like they "curate" their product offerings and only sell quality brands

In mid-June, my dishwasher broke, followed by my microwave two days later. I turned to Aitoro…read morebecause other retailers quoted at least a two-week wait. Jason P assured me a silver dishwasher was available right away (though I wanted black). I agreed to check it in-store, but when I showed up on the day he told me to, he wasn't there. Another rep helped me, but Jason later called me angrily for not waiting for him. I didn't care who helped me--I just needed appliances quickly--so I sent Jason my kitchen photos, dimensions, and payment. When the installer (excellent service from James) arrived, he immediately saw the microwave Jason sold me wouldn't fit. I had to reorder the correct one. Jason dismissed this by calling me "picky," but promised a black dishwasher shipment in early July. I agreed to wait. That "one week" stretched into two months of empty promises. I have pages of texts where delivery was pushed back again and again. Meanwhile, I found other retailers with the same item in stock, some able to deliver within three days. The final straw: while Jason told me no dishwashers were available as he explained what the acronym ETA stood for (was I born yesterday??), Aitoro's own website advertised the exact same item as "in stock" with "quick delivery." Jason P said that I could have that if I paid $200 more. Same brand, same series, nearly identical specs--just a different model number and only 2-decibel difference. (That's it.) Umm... isn't this called bait-and-switch? Only after I threatened a BBB complaint did Jason P offer a refund. I've been patient with supply issues, but this was not about delays--it was about misleading sales, broken promises, and refusal to make things right unless pressured. The entire summer, I had no dishwasher even though I had already paid for it. If Aitoro cannot deliver, they shouldn't take payment and string people along. I wanted to support a local business, but instead I was left feeling insulted and deeply disappointed.

Fantastic customer service, very friendly and knowledgeable. Also got out to us very quickly and…read moresolved our issue same day

Very good people managing the business. They were prompt and professional! The repair technician…read moreshowed gave me some instructions on how to maintain the cooking range for future use.

Mr Pepe fixed my screeching dryer last year. He diagnosed the problem over the phone and came with…read morethe right parts to fix it. This year the washer is on deaths door. Mr. Pepe diagnosed the problem over the phone and gave me honest advice about whether it could/should be fixed. Mr. Pepe is a rare gem among appliance repairmen and should be protected at all costs.

So I didn't actually hire him since he doesn't work with Asko washers but he was SO FRIENDLY and…read morewalked me through several troubleshooting things for free. I know this seems minor but shows what kind of person he is. In the world where a 5 min service call costs $150, it's so nice to see a friendly someone who genuinely just wants to help you out.

Working with Clarke Service has been one of the WORST customer service experiences I have ever had…read more It's been a 15 month long saga turned nightmare. They came out in the early Fall of 2021 to service the freezer in our Sub-Zero which had stopped working. The tech told us it needed a new compressor which would cost over $1,500 to replace. We paid the $170 diagnostic fee and told the tech we'd have to save up for the work. We spent a year using our old freezer in the basement while saving up and then called Clarke to come back out for the repair. After a few minutes the technician told us he made misdiagnosis - the freezer had a leak somewhere that made it "un-repairable". Then he actually asked me for another $190 for "re-diagnosing". When I objected, he told me he would let the office know what happened and they would probably refund it to me. When I asked him if we could talk to them first he gave me the number but said he had other calls to get to. I called from the next room and waited on hold for 20 minutes but then came back and agreed to pay him but asked that he please be sure to document the ticket. That was mid Aug - they received no info from the tech so it took me 3 months and 6 phone calls to Customer service before finally getting the refund in mid November. Frustrated with Clarke and questioning the competence of their technician, I decided to get a second opinion. When the next tech came out he opened the grill and immediately asked what happened to the compressor - it was gone! So we wasted another $150 diagnostic fee since there was nothing they could diagnose, then called Clarke to tell them their tech had essentially stolen our compressor. After two follow up calls we never received a response. I ended up calling Sub Zero Corporate to submit a formal complaint and worked with Jack. He reached out to Clarke twice, and told me to expect a call from the Service Manager, but instead, I ended up getting a call from the tech who had been here. He admitted to taking the compressor but tried to say he was actually helping us out so we wouldn't have to dispose of it. This was obviously a lie since he had told us it was unrepairable and we'd have to replace the $-5k unit and dispose of the whole one anyway. He even tried to say he would bring us a broken compressor if we wanted. Now fuming and frantic since we are hosting Christmas and had anticipated having this working h now, I called back to Jacks at Sub Zero who called Clarke again and finally spoke with the owner or manager. Sub Zero offered to cover parts and some labor for a sealed system rebuild if I paid another $500 with no guarantee it would work. Reluctant to use the same company, I looked for another one but shockingly there are no other authorized Sub Zero service companies available in Fairfield County, CT so I had no choice but to accept. They called me back and raised the cost to $540 and said they can't get here until mid-January. It's hard to tell whether any of this has made its way up to management at Clarke so I asked again to have Joe, the service manager, please give me a call. My only hope is that he will hear about this and make things right, but as of yet, I have not heard from him.

I've used Clarke a few times. There is one outstanding tech and one that isn't so great. Don't…read moreyou know, I got the not-so-great tech that actually damaged my SZ. When I got the outstanding tech to my home he said I should have contacted them sooner to complain so his manager could "do something" but since it was a month...I had to pay for the new board. When I needed a tech to come out to give my SZ a tune-up I specifically requested that I did not want the not-so-great tech. The customer service representative gave me attitude (my guess is that the not-so great tech and the cranky customer service rep are a couple) and went on for a few minutes as to how "wonderful, kind and knowledgeable" the not-so-great tech is and that I would be lucky (yes, she said lucky) to have him work on my appliance. I told her I wanted the outstanding tech. She made me wait for four weeks for him but the not-so-great tech could be at my house that afternoon. Bye Clarke. Get new techs and maybe I'll be back.

Reacted quickly when we needed them. Came on the day before we were leaving on vacationread more

The technician who came to fix my mother's fridge was unbelievably rude. I was in my room and only…read morecame down after hearing him screaming at my mother, saying he refused to pull out the refrigerator to properly assess the problem. When I asked what the issue was, he continued shouting at me, saying neither of us knew what we were talking about and demanding he was paid. I responded saying he's right. We don't know what we're talking about, which is why he should properly inspect the appliance instead of trusting our description of the problem. He then proceeded to call us cheap and slammed the door on the way out. Maybe this company has some nice, professional technicians, but Will is not one of them. I'm glad I was visiting and he did not come while my mother was home alone, as he came angry and only got more hot-headed from there.

You get what you pay for and this is a prime example of professionally done. They spent over 45…read moreminutes cleaning my dryer vent. I live in a condo and the vent flowed through the roof. So they went on the roof to thoroughly clean the air flow. They even took photos as they went along. They cleaned behind my dryer, they removed the panels and vents on the dryer which were covered with lint and dust. They even vacuumed behind the dryer. Where several socks were hiding:) They were very neat and accommodating. Well worth the cost. Highly recommend.

We called this company after our dryer crapped out. We had some issues with our dryer before and…read morehad used another appliance repair company in East Norwalk. The problems were temporarily solved, but usually never on the first shot. There was always a follow up visit or a missing part that the servicemen did not have on hand. Since we're not from the area, we just kept going back to the same repair company because we didn't know any better. After trying to get said Norwalk appliance repair company on the phone, no one picked up when they were supposed to have been opened at 8 am. Then after a voicemail and finally a third attempt at eventually speaking to someone, my wife was on hold for 20 minutes. When she spoke with customer service, they said they couldn't help us based on her description of what was wrong with our dryer. When she asked for a referral, she was told to try Google. I don't want to name the other company, but like they said, you could probably Google it. That was the last straw. My wife called Dobson based on a recommendation from another service provider after a bit of a wild goose chase trying to find someone who could help us. They were available to come the next day, even as it was a 2-person job, since the washer and dryer were stacked. They showed up when they said they would. They wore masks the whole time. They diagnosed the problem. They pointed out what was wrong. They fixed issues that the prior service men neglected to fix the first time, in order to ensure our washer and dryer ran smoother. Apparently, the dryer vent wasn't hooked up properly, which may or may not have been the prior service providers fault, but Dobson made the fix nonetheless. They cleaned our ducts, as we asked. Then they fixed the dryer and tested and then re-tested to ensure it worked properly. We highly recommend Dobson for reliable service that solve problems the first time around.

Terrible service. didn't fix anything. charged a lot. Paid for parts and service that did nothing…read more Used another outfit that replaced the necessary parts and cleaned the existing ones; all good now.

TERRIBLE SERVICE ! Don't use REO. They replaced gaskets on…read morefridge/freezer and the units are both now condensation and frosting excessively. Units running constantly but cannot maintain temp. Food is spoiling. The technician said "line the gasket with toilet paper" (I'm not kidding) and "press your knee against and hold it closed". WTF ? Problem continues. REO now does NOT respond. Calling different company (and will be sending the bill to REO accordingly.

Great service, fixed our Maytag dryer and Frigidaire dishwasher. Very reasonable charge, came when…read morehe said he would. Very happy with Carrolls service.

The best service experience I've ever had! He was so honest, thorough and fairly priced. He…read morearrived on time and fixed the problems quickly. I heard about this company from a moms group Facebook post- so many people chimed in with such high recommendations- and they were all right! Thank you, thank you!!