1. Westchester HVAC

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    2 years ago

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    Sila Heating, Air Conditioning & Plumbing

    Sila Heating, Air Conditioning & Plumbing

    (63 reviews)

    I've had problems with this company from the very beginning, but at this point, I'm still under the…read moreService warranty and can't seem to get serviced. The first scheduled visit was canceled at the last minute. I thought odd because your no storms or heat wave, but it happens. The second scheduled visit was a no-show and no call. The third scheduled visit once again and no show in a no call. So three no-shows and three no answers because nobody's getting back to me to reschedule and I've left messages and emails. I'm taking a chance by writing this because now I'm wondering whether this is done on purpose. I read a couple of other reviews about the great service from the technician and yes, I can attest to that a couple of visits but more likely they are not all that great. One technician practically begged me to give him a great review which I did, but he wasn't that. Great I just felt bad. Another technician installed the wrong size filter more than once. You can't make up these stories. So now after several calls and emails I have yet to get a call back to reschedule my service at this point. I am now forced to go to someone higher not that it matters but maybe the upper management will have a little better chance of getting me scheduled then I am able to.

    Terrible company for A/C Bosch units service. Charged me over $700 to schedule the seasonal tune…read moreup. Did not perform any cleaning or condensate drainage tests, performed what seemed like a visual inspection, "discovered" a leak in one of the coils but informed me they can't file warranty claim since units weren't installed by them (would be nice to know BEFORE signing a service agreement), offered to pay $5000 to replace the coil. No reports of any kind were submitted as a proof they did any service/inspection/tune up. Called to speak with the Service Manager, was promised to get a call back. Emailed, called again - no answer. Taking them to small claims court to get my money back. PS Hired another company (Royal Comfort) which confirmed there is no leak in the coil, willing to file warranty claims if necessary and submitted a very well documented report about the condition of the units.

    Westchester HVAC - hvac - Updated October 2026

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