John & John both did a great job on our whole house duct cleaning. It took a long time because it…read morehad never been done before and the house was built in 1957. The patched some vents, cleaned our dryer and really worked hard to clean and sanitize the duct work. Since they have been here all of the heating vents are working better and it smells great. Thank you!

Hired Jon for whole house duct cleaning and dryer vent cleaning. What a mess! I learned i should…read morehave been more prepared by rolling up carpets and moving things out of the way and expecting the clean up afterwards. He had to come back a second to replace a broken dryer vent. He was easy to deal with, knowledgeable, and reasonably priced. i will hire him again.

Gault is well known for NOT being the least expensive oil/furnace company. You would expect top…read moreservice for the top prices they charge Unfortunately when you finally need them they fail big time to live up to their pricing and reputation. Three service calls and waiting for the fourth with charge after charge after charge for their guessing what part may be the problem my home still has no heat It's only been two weeks. Maybe it's me being too demanding. But two week and thousands of dollars of their guesses I very PO-ed

AVOID THIS COMPANY - THEY DO NOT STAND BEHING THEIR WORK I'm…read morebeyond frustrated with Gault Energy and Home Solutions located at 11 Ferry Lane W., Westport CT. Less than TWO years ago, they installed a new compressor at our woman's boutique in Greenwich Connecticut. Now, for the SECOND time, it has completely failed. I contacted the manufacturer directly, who confirmed there's a FIVE-YEAR WARRANTY on the unit. Yet Gault refuses to honor the warranty or the contract. Instead of standing behind the equipment they chose and installed, they're washing their hands of it and trying to make me foot the bill again. This is not just bad service -- it's dishonest and unprofessional. They're more than happy to take your money, but when something goes wrong, they disappear. DO NOT USE THIS COMPANY. Shoddy installation, zero accountability, and terrible customer service. You've been warned.

They never installed a filter box. They didn't finish the duct work either. The front bathroom,…read more foyer, and mudroom have no heat. They took the last check and ran.

We live in Fairfield. I was with a big local HVAC company and they kept sending low level service…read morepeople that never fixed anything. Appointments were hard to get and proposals took forever. Their invoices were a mess and for a big company the tech was really outdated. A good friend recommended Hulse after working with them for many years and I can say I they are the best HVAC company we have ever used. Their team is knowledgeable. Their prices are very fair. They are honest. They generate clean proposals. They run service titan so their scheduling and appointment confirmation system is modern. The invoices are super clean. Their office picks up the phone. They are friendly. They have done small fixes and big projects for us and all has been done with craftsmanship. I don't know what else anyone could ask for with a HVAC company. Best HVAC company in Connecticut.

These guys were great at cleaning our vents (and dryer too!). Great communication. That provided…read moreexactly what they said they would. Very clean work. No mess. Great price. . Would definitely use again.

good morning! I want to highly recommend Fabio and his team. I used him two years ago and had a…read morequestion and he spent about 15 minutes on the phone with me and FaceTime me trying to problem solve. He is such a professional and I will only work with him moving forward.

I've used James Ball Chimney for a number of years. Mostly for my annual/bi-annual…read morefireplace/chimney sweeps. Just this past week Richie & Charlie needed to use some extra elbow grease and really work at the creosote build up I had after apparently burning bad wood this past winter. They were fantastic from start to finish. Clean, on-time, friendly & educational as well. They even inspected my wood pile and gave me some do's & don'ts going forward. 15 years ago James "Jimmy" installed a gas furnace liner. It's still working very well & with proper specs to what the furnace requires vs what was before. This was verified with my regular furnace guy as well. Thank again Jimmy and the crew!!!

James, Just want to tell you how professional, courteous and…read morefriendly your team of Richard and Charles was today. They inspected our chimney (including the steel liner they installed several years ago) and heating system. They gave me the peace of mind that we could use the fireplace for wood fires this winter. All was in good order. Thank you to your wonderful team. Elizabeth

They've done a lot of work at my house and they've been responsive and attentive. Pricing is fair…read moreand they're very good about sending someone over as soon as possible

Awful experience. Was quoted a service fee and hourly fee…read more Then charged extra. When questioned the bill, I was told that since there was a 'helper', that was an extra $100 per hour. Nobody ever said the hourly fee was for one person. Nobody ever informed me that a second person was coming. Nobody ever asked if I was okay with having a second person and being charged extra. When I explained that to the rep, the response was: our fees are our fees. Not to mention, one of the toilets that they serviced is still leaking, however, I am now scared to call them back and being charged another arm and a leg. Stay away - I know I will!

Sadly, I was a customer for several years with this company and really did not have any issues…read more Fair pricing, nice crew that would come once a year to do maintenance. A week before Christmas, my boiler started leaking a bunch of water. I was hoping I could repair it to get us through the holidays. I contacted the company And asked them to come look because it was leaking quite a bit of water; they requested that I send pictures. I sent a picture and without even seeing it in person, they diagnosed it as unfixable and insisted that it needed a full replacing to the tune of nearly $15,000. I was absolutely horrified; I immediately burst into tears and explained it was a week before Christmas. Not only did they not offer financing but they wanted half of that upfront to even get us on the schedule and the rest on the day of installation. I was absolutely floored at the cold and callous nature of the company after being a customer for years. The secretary on the phone initially was fairly rude, but felt bad for me as I was sobbing and said she would call me in the morning with my options and see if we could get creative with financing; never heard back from them ever again. We ended up taking our business elsewhere, getting a cheaper price, and getting very reasonable financing. I have a lot of sympathy for the office at companies like this because I'm sure they get screamed at all day, but I just could not believe how we were treated; asking for 15 K when you didn't even lay eyes on the item is pretty crazy and asking for half of it upfront the week before Christmas is even crazier. They also could not give me any kind of timeframe on how early they could come out to my house and offered zero assistance with the fact that copious amount of water were leaking and how to manage it. Really sad customer service after so many years as a customer.

If there were no stars I would hit that. Horrible business and horrible office management…read more Our family Just switched to them and we requested a delivery and the woman on the call said we will be there by the end of week, well fast forward two and a half weeks later no delivery and we ran out of oil. We called the emergency service and got the same rude woman and told her we have a small child and our older parents staying with us so we need oil for hot water. She made huge mistake by not sending out delivery weeks prior and never apologized. Told us we would be charged extra to come out on a Saturday for their mistake. we will be switching.

Writing reviews isn't in my comfort zone but I was so pleased with Rob's service. A 40-yr old…read moreKohler cast iron Jacuzzi tub on the 2nd floor developed a leak in one of its parts and it damaged the ceiling in the family room below. I was faced with having to remove and replace it or fix it. Because it is cast iron, removal would have necessitated thousands on repairs and renovations, fixing it was our preference. The problem was finding a qualified guy knowledgeable about jetted tubs, particularly dated ones like ours. This proved to be a daunting exercise. I lost count of emails and texts to retail stores and spa installers. I then wised up and contacted the main customer service number for Kohler and asked if they had any certified technicians in my local area. They said they have 2 and I followed up with Rob because, frankly, he reached out to me first. AND I'M GLAD I DID. He is super knowledgeable about these things and has a ton of experience and has seen it all. After I described the problem area, he asked me to send a pic of it. It was impressive that he was able to identify exactly what the part in question was, what its function was and then pinpoint the most probable cause of the malfunction. And then, refreshingly, he very clearly detailed what his charge would be for coming out and do the repair (so no surprises). We are quite a distance from him and so he added that there would be an additional charge for the travel time and gas. All in, his charge for the work done and additional travel was very reasonable. On top of that, he showed up on time and got right to work - and after a couple of tests he fixed the cause of the leaky part (and verified the repair by filling the tub). We are very pleased to have our working tub once again. Thanks, Rob. You're the best!

I would steer clear of this place. I'd report him to the BBB, but - surprise, surprise! They're not…read morelisted... Thankfully this place never did any actual work for me (dodged a bullet there!). But I did reach out to Rob via email, the owner and proprietor of Classic Baths, about repairing a steam unit in my house (entire transcript below for reference). He wanted $240 just to come to my house and look at my the unit, which seemed a bit steep. Fearing that it might be a difficult repair due to location, costing me even more money, I sent him pictures of the unit to help him out. After he looked at the photos, he told me that the original installer of my unit "should be shot," and then said, "No wonder you wanted a free estimate...you deserve your contractor." He then accused me of trying to pull one over on him. His words: "You knew this was going to be a problem and didn't mention it when you wanted a free estimate. You knew there was very high likelihood that this was going to be a problem but chose not to say anything until you knew you were getting charged. You deserve your contractor. "BTW, telling you your contractor should be shot was for free." This is the kind of condescending treatment that my wife and I have grown to expect here in Westchester. We're a middle class family with a one and five year old in daycare, and sizable bills: we can't afford to throw money around. 30 years or 30 days in the business, you just shouldn't treat people with kind of disrespect. Very sad. ---------- email transcript ----------- Hello Rob, My name is a David Schwittek and I live in ______ _______. I was referred to you in regards to steam unit repairs. I own an Mr. Steam MS 90 that stopped working. It pumps water, but never steams it. Might you be available to stop by and provide me with a repair estimate? Thank you In advance. Dave Schwittek ---------- Hello David, A one hour service call is $240 plus parts and tax. Regards, Rob @ Classic Baths ----------- What if it can't be fixed? I'd like to have a good idea of what I'll be paying before someone shows up and charges me $240 +. I hope you can understand. Thank you. -Dave ------------ Anything can be fixed, it's a matter of how far you want to go. If the cost is too much and you decide not to repair you may elect to replace it, I still get paid for my travel and time. I hope you understand that I can't know what's involved until I troubleshoot it and I charge for my time. thanks, Rob ------------ Just to clarify, we would pay you a minimum of $240 for the first hour, but you could then provide us with an estimate without going any further than that first hour correct? -Dave --------------- In one hour I should be able to fix anything other than a major problem. If it needs a major part such as a new heating element I would have to order that but I'd get your approval first. Anytime left from the one hour is counted towards the return trip to repair. If it is something major and you elect not to repair then the charge would be the $240. All of the above assuming the initial install was correct and there is proper access to the unit. Rob ------------- Understood. This would then be a good time to show you where the actual unit is. Please see attached photos and let me know what you think. -Dave ---------------- I think your installer should be shot. There's no way to work on that, it's installed with the access panel facing inside the hole, no way to work on anything. That is the back of the cabinet you see. Also, no unions on the copper lines to facilitate removal. Sorry but that's the truth. Regards, Rob @ Classic Baths -------------- That's what I thought. Our contractor moved it there. So that's that? -Dave --------------- Can you open up the wall on the other side of that door? Then the front would be accessible. Rob ------------- No sir. This is the only access point. Can it be removed/replaced? -d -------------- That's going to cost a lot more than $240. And then you'll have the same issue the next time it needs service. No wonder you wanted a free estimate... Regards, Rob @ Classic Baths ---------------- I wanted a free estimate because I have a one year old, a five year old, a mortgage, two cars, and credit card debt. I can't afford $240 just to be told my 'installer should be shot.' Good day. -Dave ---------------- I can't afford to allot 2 hours of my day to go see a job where it would be impossible to do anything and not get paid. You knew this was going to be a problem and didn't mention it when you wanted a free estimate. You knew there was very high likelihood that this was going to be a problem but chose not to say anything until you knew you were getting charged. You deserve your contractor.