Working with Clarke Service has been one of the WORST customer service experiences I have ever had…read more It's been a 15 month long saga turned nightmare. They came out in the early Fall of 2021 to service the freezer in our Sub-Zero which had stopped working. The tech told us it needed a new compressor which would cost over $1,500 to replace. We paid the $170 diagnostic fee and told the tech we'd have to save up for the work. We spent a year using our old freezer in the basement while saving up and then called Clarke to come back out for the repair. After a few minutes the technician told us he made misdiagnosis - the freezer had a leak somewhere that made it "un-repairable". Then he actually asked me for another $190 for "re-diagnosing". When I objected, he told me he would let the office know what happened and they would probably refund it to me. When I asked him if we could talk to them first he gave me the number but said he had other calls to get to. I called from the next room and waited on hold for 20 minutes but then came back and agreed to pay him but asked that he please be sure to document the ticket. That was mid Aug - they received no info from the tech so it took me 3 months and 6 phone calls to Customer service before finally getting the refund in mid November. Frustrated with Clarke and questioning the competence of their technician, I decided to get a second opinion. When the next tech came out he opened the grill and immediately asked what happened to the compressor - it was gone! So we wasted another $150 diagnostic fee since there was nothing they could diagnose, then called Clarke to tell them their tech had essentially stolen our compressor. After two follow up calls we never received a response. I ended up calling Sub Zero Corporate to submit a formal complaint and worked with Jack. He reached out to Clarke twice, and told me to expect a call from the Service Manager, but instead, I ended up getting a call from the tech who had been here. He admitted to taking the compressor but tried to say he was actually helping us out so we wouldn't have to dispose of it. This was obviously a lie since he had told us it was unrepairable and we'd have to replace the $-5k unit and dispose of the whole one anyway. He even tried to say he would bring us a broken compressor if we wanted. Now fuming and frantic since we are hosting Christmas and had anticipated having this working h now, I called back to Jacks at Sub Zero who called Clarke again and finally spoke with the owner or manager. Sub Zero offered to cover parts and some labor for a sealed system rebuild if I paid another $500 with no guarantee it would work. Reluctant to use the same company, I looked for another one but shockingly there are no other authorized Sub Zero service companies available in Fairfield County, CT so I had no choice but to accept. They called me back and raised the cost to $540 and said they can't get here until mid-January. It's hard to tell whether any of this has made its way up to management at Clarke so I asked again to have Joe, the service manager, please give me a call. My only hope is that he will hear about this and make things right, but as of yet, I have not heard from him.

I've used Clarke a few times. There is one outstanding tech and one that isn't so great. Don't…read moreyou know, I got the not-so-great tech that actually damaged my SZ. When I got the outstanding tech to my home he said I should have contacted them sooner to complain so his manager could "do something" but since it was a month...I had to pay for the new board. When I needed a tech to come out to give my SZ a tune-up I specifically requested that I did not want the not-so-great tech. The customer service representative gave me attitude (my guess is that the not-so great tech and the cranky customer service rep are a couple) and went on for a few minutes as to how "wonderful, kind and knowledgeable" the not-so-great tech is and that I would be lucky (yes, she said lucky) to have him work on my appliance. I told her I wanted the outstanding tech. She made me wait for four weeks for him but the not-so-great tech could be at my house that afternoon. Bye Clarke. Get new techs and maybe I'll be back.

Great service. Brian was thorough and pleasant. We will definitely use again. May be best…read moreappliance repair man we have had. Robert and Deborah McMullan

the representative Chuck was very professional and he had complete knowledge of how to install my…read moreAga Elise . He was very helpful in answering all my questions about the stove. The install was done methodically and precise. He knows exactly how to work these stoves ..I'm so happy he did my install..it was such a pleasure to see someone so good at his work

John & John both did a great job on our whole house duct cleaning. It took a long time because it…read morehad never been done before and the house was built in 1957. The patched some vents, cleaned our dryer and really worked hard to clean and sanitize the duct work. Since they have been here all of the heating vents are working better and it smells great. Thank you!

Hired Jon for whole house duct cleaning and dryer vent cleaning. What a mess! I learned i should…read morehave been more prepared by rolling up carpets and moving things out of the way and expecting the clean up afterwards. He had to come back a second to replace a broken dryer vent. He was easy to deal with, knowledgeable, and reasonably priced. i will hire him again.

Easy to set an appointment, first class repair people who are friendly and know what they are…read moredoing. And they follow up.

Used AJs of Greenwich for the first time to repair the ice maker in my SubZero refrigerator after…read moreanother service provider failed todo so and charged me $900. The AJ technician found the problem almost immediately , took 20 minutes to repair the problem, was very knowledgeable about the entire system and was a very cordial person as a bonus!! There were noi parts to replace an I was charged only the reasonable service charge. Will definitely use them again as my "go-to" repair folks.

First time I contacted Jerel for several issues regarding a 13-year-old washer/dryer. We spoke over…read morethe phone, and he didn't charge me a separate diagnostic/home visit fee because he knew from my description what parts were needed and how long the repairs would take. He arrived two days later with the necessary equipment/parts and within less than two hours he took apart both machines and replaced the broken parts and moldy washer gasket and also vacuumed out the dryer since so much lint had accumulated around the burner that it could eventually cause a fire. Everything now working like new. Totally professional guy, easy to work with and worth every penny. He went over and above what was expected in every way.

One of the best service professionals I've ever dealt with hands down!!! Especially these days…read morewhen good help is hard to find. He's repaired my washing machine and oven door. Details... --on time --communicates issues and timing accurately --let's you know your options, even if he won't make as much money on a repair --comes when he says he will come --very responsive --very knowledgeable about home appliances and even some other stuff --professional and friendly --respectful of your home (cleans up any mess, takes trash with him, etc.) --reasonable prices Very happy with my service, and he will be my go to appliance repair professional.

I had a very pleasant experience at Fairfield County Vacuums. I contacted Miele customer service…read moredepartment concerning some deep scratches on my canister vacuum. I believe the vacuum somehow got scratched as we put it away in our laundry room. Being that the motor and casing are guaranteed for 7 years, Miele had me bring it to this authorized dealer. They helped me right away, and rather than having to initiate a warranty claim, the technician applied some chemicals and buffed the unit, getting rid of the scratches and making the vacuum look like new. Thank you.

After reading one of the most fascinating Reddit AMA's ever, an interview with a vacuum repair guy,…read moreI had made a decision that I wanted to get a Miele Quickstep vacuum. I had a couple of choices: I could just buy it online, or I could support local business and go see if a local store had one. So I checked around for who the local Miele dealers were, and this place came up. So, I paid them a visit. Salesguy was terse, blunt, and informative. He agreed that the Quickstep would be a good vacuum for our situation (small apartment, mostly hardwood and low carpet, no pets.) The price was a little higher than I would have paid online, but he also threw in a box of bags for free, which basically justified the higher price. I'm sure if my vacuum needs servicing, I'll be heading back here.

Very disappointing, unprofessional experience. Problem was not resolved. Had to pay another company…read moreto come out and fix the problem.

Christian was responsive and very professional. He helped with both my refrigerator and washing…read moremachine- saving me a lot of headaches and money!

I own a convenience store and I've been dealing with Bill's Refrigeration for two weeks. My…read morerefrigerator is under warranty and it needs to be fixed. They came out two weeks ago and told me I needed a part so I got it from the manufacturer. For one week they told me "We have no manpower to come out and install it". Today I talked to them again on the phone and they told me the same thing, that no one could come out and help me. I told them I had been waiting two weeks for them to put the part in and they hung up the phone on me. Their customer service is horrible, they're very rude and disrespectful. I would not recommend working with them.

This is very simple. I called Bill's to service my Traulsen freezer…read more They sent a service tech and I paid him $134 to tell me my compressor was shot, my expansion value was shot and other work had to be undertaken to fix the problem. They quoted me $2600 plus to do the work. i questioned the price and the company rep said a lot of work was needed to fix my unit. This is where the tale becomes predictable. I called in another refrigeration company to get another opinion. Turns out I had a small leak in my system, a nut needed to be tightened, and I needed new gas. Everything else was fine. Bill's is not a reputable service company. They tried to sell me a very expensive repair I didn't need.