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    The Home Depot

    2.7 (74 reviews)
    Open 6:00 am - 10:00 pm

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    Home Depot, Norwalk, CT definitely not where to go for simple help with an air purifier filter or peel and stick wall tiles
    Susan C.

    So, I've never had an issue with Home Depot...I actually used to love going to Home Depot-until recently-what's up with the poor attitude in customer service at Home Depot this summer? Have literally lost hours and money all summer long and it got way worse this weekend. Spoke with Mike from Tool Rental, Jerricho, NY on the phone Sat morning who jumped down my throat from the other side of the phone and wouldn't let me get a word in edgewise. When I told him I'd like a chance to speak and that I had to get off the phone soon because I wasn't feeling well and had to get to the Dr.s Appt. he kept right on yelling at me even louder "telling me, he was going to tell me how things are done around here," as if women had lost their right to vote or something and I didn't know it. In Norwalk tonight, desperate for an air filter for my new used air purifier, I had tried several times this past summer with the men of Home Depot asking for help and got no where, so did my own research. Came across Jake in the air filter aisle whom I was referred to by a very sincere nice and helpful employee, who actually walked me over to Jakes aisle and later followed up. I mean, he was really wonderful and above and beyond. A real genuine person and you can tell a good employee wherever he chooses to be employed. However, Jake, wow, what the heck, he did not want to help me from the start. He trurned his back to me and stiffened right up when I said excuse me. You know what, my bad, I shoulda ended it right there, I should have known better. I was desperate and He was delighted to nail my ass to the wall any time I tried to get a word out. As I stood there with a bandage from a recent blood draw and hospital wristband, he dissected me word by word, letter by letter, arguing in a monologue of some sort, instead of just trying to help me. After he insisted there was nothing available that I was looking for, I agreed with him and said well then he must be done with me. When he ran away to go tattletale on me for god only knows what for, I looked on the several rows of filters he said didn't exist and found exactly what I was looking for. Why do I feel like if it were another baby boomer male customer, Mike in Jericho and Jake in Norwalk would've never have treated their male customers that way? I really can't picture Mike in Tool rental in NY yelling in an accusatory, abusive manner at another baby boomer guy, "I am going to tell you the way things are done around here." Not at all, it was much more fitting for the likes of Mike and Jake to take out their frustrations on any nonsmoking minding their own business female born in the 60s and on that dares to walk or call upon their Home Depot territory. I ended up not being able to buy it after all because Home Depot doesn't take Apple Pay and the store was closing. The manager was really nice tho, he asked me what happened and said he was sorry that all happened and I couldn't buy the things I came there for.

    My view from aisle 5
    Lisa B.

    This is not a bad home depot at all, they have covered parking and it is a super huge store! I dont know alot about the stuff here, but I do know that whenever my Dad needs something they always have it in stock. I recently purchased a pumpkin here for halloween and it was very nice quality and only around 4.99. Customer service is very good, I have never seen an employee on the floor who did not know about the items in their section. Today we came in and my dad needed some plumbing equipment. There was not any of what he was looking for on the shelf, but when he asked the man working the aisle he was able to pull it out of top stop very quickly. The cashiers are not always the friendliest, but if you go to one of the many self checkouts you can easily glide right past them.

    Tanya R.

    I went to Home Depot to purchase a refrigerator during the Black Friday sale. It is a Whirlpool fridge 3 door I thought it was a great deal. Upon delivery the ice line was not delivered. A week later a clip that hooks the shelves in broke and we had someone come out. When the guy came out he told me point blank these refrigerators are cheaply made. Now this is going to make his 4th trip out and he said he's not coming back out. I called Home Depot and they told me after 48 hours they will not accept returns. I called the manufacturer and they said they will only replace the fridge if it doesn't cool. So now I have faulty shelves and a door that's more fragile than my toddler. Think twice before purchasing appliances here.

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    This person was very nice definitely recommend Samuel!!! He did a lot for us I'm not gonna tell u what but definitely recommend

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    I always go here to get Christmas trees. They are a very good company. I will go back every year to get a tree from them.

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    Page 1 of 2

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    Walter, at the 600 Connecticut Ave store, was so knowledgeable.

    Mentioned in 2 reviews

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    Appliance Repair Pros of Norwalk

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    My family has a vacation home in Norwalk that we visit once a year around the 4th of July. It's a…read morefamily tradition where we host a cook out and catch up with family members and friends. We've had some incredible and memorable gatherings over the years. During that time, we've had a few hiccups with our refrigerator over the years. This time in particular, our refrigerator was leaking profusely and required some attention. Initially, we were going to replace it, but than we stared calling around to get estimates on repair instead. Appliance Repair Pros was the first company we came across, and since we were in a rush and on a tight deadline before our family gathering, we went with their service right away. We usually call a few companies and compare prices, but this time it was difficult to make time for that. Appliance Repair Pros was able to dispatch a representative the same day we called and they were able to ascertain how the leak started and where it stemmed from. He was able to repair it without an issue. This company saved us a lot of time, money, and last minute stress! Thank you!

    I was stiffed by Nick G. He did come out the same day I called for my ice maker issue. He did…read moreinstall the new unit I already had. He said I would have ice soon. Next day, no ice. I called him, spoke with him and he said he would look into it. Never called me back or take any of my calls. He did take $120.00 from me. They do not stand behind their work. My advice, scroll past this company!

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    Appliance Driven - Ardsley, NY Kitchen Renovation

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    I was considering 3 appliance dealers until I checked the Yelp reviews. Apparently there are a lot…read moreof fake Google reviews because when you search for the same company under Yelp reviews, you'll see horrific reviews on most companies. Except for one company that passed my rigorous vetting tests: Appliance Driven. I'm an interior designer and property manager with extremely high standards, and I can say without hesitation: Joel is an absolute dream to work with. I recently purchased a Sub-Zero refrigerator and Miele dishwasher through Joel. From start to finish, the experience was outstanding. * Joel personally came for the pre-installation inspection, which immediately told me how serious he is about precision and customer care. * Zuly, his assistant who's worked with Joel for so many years, is extremely responsive, knowledgeable and helpful. * The install itself was complex, but thanks to Joel's extraordinary intelligence, planning, and attention to detail, it went off without a single hitch. * His team was top-caliber: highly skilled, respectful, and clearly held to a higher standard than most crews I've encountered. * Joel treated the project like it was his own home -- with extreme care, thoughtfulness, and problem-solving skill. If you have a simple job, Joel will handle it flawlessly. If you have a complicated or high-stakes job -- the more you need Joel from Appliance Driven. I genuinely thought he was "too good to be true" based on the reviews I read -- but he surpassed even my highest expectations. He now has my business for life.

    I won't buy my appliances anywhere else! I've already bought numerous appliances and they're all…read moreworking great. Appliance driven matches and often beat any price. Delivery quick and easy. Worked with Fabian who is knowledgeable and guides you thru the process to find the perfect appliance for you.

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    Appliance Driven - Ardsley, NY Kitchen Renovation

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    The Home Depot - gardening - Updated May 2026

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