Excellent personal & customer service at local Westport Hardware Store. Very refreshing to be…read moregreeted when you walk in always asking "How can they help?" Rich, Elda, Gabby and George are so knowledgeable of every item stocked on their shelves. Will always return and shop and this local establishment as its hard to find a good one.

Dishonest and incompetent. I went there to replace the broken glass for my fireplace door, it was…read moresupposed to take 2 to 3 weeks it took 12 and then they put the wrong glass in- so it broke on the 2nd fire. I told Richie the fireplace had a fan and was for heating and the doors were supposed to close. They used tempered glass not ceramic-only found this out when I went to a different place to have it replaced again. Richie lied and said I told him otherwise and said he remembered---total scum bag in my book. PS- they also screwed when they put the glass in by covering the hole for the hardware- but after 3 months of waiting, I was just going to deal with that--until it shattered (NOTE: Richie was the one who told me to take out the hardware)...

Terrible service and incredibly rude When called to follow…read moreup on an order for lighting supplies - that I was led to believe were orders 2-3 weeks prior - I was told that not ordered because repair person was sick. That's fair - I understand that - but when asked if we could get that going - they had no record of what item it was and they couldn't remember what we had chosen - then he said come and take my fixtures away - they would not do the work. DO NOT BUT ANYTHING FROM THIS STORE!

If you don't find it here you won't find it anywhere. This place is great to buy new, order from a…read morecatalog or have your lamp re-wired.

Working with Mr. Shower Door was a pleasure from start to finish. We worked with Sean who gave us…read moregreat advice, was patient was changes and was accessible and available after install to help resolve a small issue we had. There are few companies with such exceptional customer service and integrity. I highly reccomend.

Mr. Shower Door arrived on time for the appointment. They installed half the shower fixture,…read moredidn't have all the parts. They were going to tell their staff, and get back to me. Two weeks later, after many calls to them, none were returned. I would not recommend this company.

This place is a bit of a mess, and they dont have a great selection, but I am happy we have an…read moreindependant hardware store in town. I wish more people would support it so it could up its inventory. I think its surviving on selling cigarettes and lotto.

I like to support the independent hardware stores, as I loathe everything about Home Depot. But,…read moreI'm done with this particular store. First of all, the place is a mess. Guy who works there is clueless. Called ahead of time to make sure they had a part I was looking for. He assured me they had it. I drive 20 minutes to get there, not only does he not understand what I'm looking for....they don't have it. He didn't even bother to look for what I was asking for when he said they had it. So I wasted my time during an incredibly busy day at work. I was pretty angry. All I got was "Sorry, man." Yeah, well, sorry you will be out of business soon.

Amazing help! I came in with a complicated project and they found a way to help me with it. They…read morealso are so fully stocked that it's a pleasure to shop there unlike the big box stores.

This place is excellent. Pricing is very competitive and the level of service cannot be matched at…read morethe big home improvement stores. Their lumber is much better than what you find there as well. Give them a shot I think you will become a loyal customer as I have

I've rarely been in a store with less helpful people. Every time I go there, they do absolutely…read morenothing to assist. Ask them if they sell a particular product, they don't know, check aisle xx. No follow up, no guidance. Not a care in the world if get what you need. I'll give them two stars just for being in business. If you need real help, go to Cornell's. They trip over themselves to be helpful.

I enjoy shopping here way too much. The counter gents are really patient and helpful. Their…read morepricing, especially for paint, is reasonable and they offer a coupon circular with extra savings. I've come in with very complicated questions around paint types and the employees are always up to task. I truly appreciate this location's customer service, especially being a novice. In the past, I had to call to check stock on an item and they happily checked the aisle for me. If you sign up for their mailing list, they'll email you promotions and additional savings coupons. In case it is helpful, they also carry grocer items such as cleaning supplies.

I held off on writing this review until after delivery, installation and haul away of the old…read moreappliances took place, to ensure it was truthful and factual in both the sales and delivery/installation aspects of the purchase. After a truly horrible experience trying to buy a Gas Range from Lowes in Yonkers and take delivery of it (read my Yelp review) and finding total indifference when visiting the appliance dept. at the Home Depot in Yonkers, I felt angry and not sure what to try next. A family member advised me to try PC Richards, and I stopped by their Yonkers location on Friday at 8pm, figuring that since they closed at 9pm, I would only be wasting an hour before having to come back the next day. I walked in and then met Keith Woods, whom I consider to be one of the most helpful sales people I have ever worked with. Within one hour, he located both a gas range and a dish washer that were in stock and which could be delivered on Sunday. His manager Oscar was equally helpful and they both did not rush me (even though the store closing time was approaching) and took the time to make sure I understood what I was purchasing. Keith went out of his way to make the shopping experience painless and even enjoyable. I left the store feeling hopeful for the first time in two weeks that things might turn out ok. Sunday morning rolled around and I had been advised that the delivery company would be calling me between 7am and 8am with delivery information. At 7:15 am, I got a call from the delivery truck, telling me they were 30 minutes away. They arrived on time, expertly remove my old appliances, gave me time to clean up the dust and debris that had been trapped behind the old appliances and then slowly and carefully installed the new appliances. They tested both the gas range and dishwasher before they left and all in all, took about 90 minutes for the entire removal and installation process. So let's recap: - Sales: Fantastic experience - Logistics: Fantastic experience - Installation: Fantastic experience I'm seeing a trend here.... If you read my Yelp reviews, you will see that I rate restaurants, merchants and tradesmen fairly and accurately. Simply put, I feel that both Keith Woods and PC Richards provided an exceptional experience and delivered on their promises (when Lowes and Home Depot could not).

I am extremely disappointed with my experience with PC Richard & Son regarding a brand-new air…read moreconditioner that I purchased in August 2025 for approximately $1,500, along with professional installation and an 8-year service plan. I purchased in the Yonkers, NY in Central Avenue location. Because I purchased the unit at the end of the summer season, it received very little use in 2025. When the first major heatwaves arrived this year, the unit stopped cooling properly. Since the unit was still under warranty and I had also paid for extended service coverage, I contacted PC Richard for assistance. The first service technician told me the unit had been installed incorrectly because a rear grille had not been installed. He informed me that if I did not have the grille, I would have to pay $233 for a replacement. Fortunately, I had saved the grille because the original installer had told me it was unnecessary since there was already a grille from the previous unit. I showed the technician that I had the grille and asked him to install it. He refused, stating that the installer would need to do it. So I had to schedule another visit. The installer then came to my apartment, installed the grille, and left. When I turned the unit on during another hot day, it still did not work properly. With temperatures reaching 86 degrees in my apartment, I had to call for service again. During the next service visit, the technician informed me that the unit was STILL installed incorrectly. When I asked what was wrong, he explained that the installer had added the new grille but failed to remove the old grille from the previous unit. I asked how I was supposed to know that. His response was that the installer should have known. I then asked him to correct the problem. Initially, he refused, stating that the installer should have done it. At that point, after multiple appointments, conflicting explanations, and sitting in an uncomfortably hot apartment with a brand-new air conditioner that still did not work, I firmly expressed my frustration and insisted that someone take responsibility for fixing the issue instead of continuing to argue about whose job it was. Only then did the technician remove the old grille himself. The result? The air conditioner immediately worked perfectly. What should have been a simple 10-minute fix turned into FOUR separate visits. As the customer, I paid for the air conditioner, I paid for professional installation, and I paid for 8 years of service because I am not an HVAC professional. Yet I found myself caught in the middle of what felt like a dispute between the installer and the repair technician. Each blamed the other. The installer called the repair technician lazy, and the repair technician called the installer lazy. Meanwhile, the only person suffering the consequences was me--the customer--sitting in an 86-degree apartment with a non-functioning air conditioner during a heatwave. In my opinion, the installer bears responsibility for failing to install the unit correctly from the beginning. However, the repair technician is equally responsible for refusing to correct an obvious installation problem until after multiple visits and significant frustration on my part. What shocked me most was the complete lack of customer service. No one seemed focused on solving the problem. Instead, there appeared to be more concern about determining who was right and who was wrong. I paid for installation. I paid for service. I paid for peace of mind. Instead, I received FOUR appointments, finger-pointing, excuses, and days of discomfort for a problem that ultimately took only minutes to correct. This experience has completely undermined my confidence in PC Richard & Son's installation and service departments. Customers should never be forced to referee disputes between employees while suffering the consequences of their mistakes.

After installing front door hardware I emailed Canaan to order duplicate keys and their rep,…read moreXavier, called me less than a day later telling me they have been shipped free of charge. Excellent service, thank you.

Canaan Hardware has an extensive selection of items. Located in North Stamford, the location is a…read morebit of a drive but well worth it. Once inside, you'll discover a vast selection of finishing touches, ranging from clever locks to gorgeous handles, finishing touches etc. The showroom has a very "high end" feel to it. Waiting for a price quote.