Had what I needed and could not find near where I live. Made the trip and they were friendly,…read morehelpful and well-stocked. Convenient parking right in front and no complaints.

I was searching for a discontinued rolling cart for my discontinued Weber Q grill. eBay didn't have…read morethem, Amazon didn't have them, even Weber itself didn't have them. Thankfully the magic of search engines told me that Greenwich Hardware did. When the cart arrived, it turned out to be the wrong one. They were selling the new cart, not the old one I needed. Instead of simply issuing a refund, Trey promised to do everything in his power to help me track down what I needed. It only took him a few days to come through! He called in a favor at Weber and had a buddy do a deep search of their entire inventory, eventually finding one tucked away in an old warehouse in Indiana. It was shipped to me post-haste. This was a level of customer service that knocked me off my feet. If I'm ever in town, I'll make sure to stop by and thank Trey in person. For now, the best I can do is write this review and keep them in mind the next time I had any internet hardware needs.

Thank you Michael for going the extra mile...always a great place for goods and services!read more

There is a short, fat, bald, man that works here that really needs to work on his sales approach…read more I have shopped here for the last 30 years or more. Today I came in for something I had ordered online. I was directed to this short, fat, bald, man who immediately turned angry the minute asked for his advice on how to use the product. For this guy to get so angry so fast when asked for a simple response, makes me wonder how he still has a job. Honestly, I can only assume that unless this guy has a record of being so prolifically rude to every customer that walks thru the door that this guy is a grade A homophobe. I know homophobia when I see it. Ive lived with it my whole life. But I called him out and told him he was rude and that I could have gone to Home Depot but I want to support Feinsod's in the shadow of a superstore. When I said I could have easily gone to Home Depot but chose not to he screamed to me "THEN GO TO HOME DEPOT!" I hope the management of this store is ok with losing a long time customer at the cost of supporting an obvious hater. Good Bye Feinsod's I'm off to Lowe's. I tried to support you.

Was in the Home Depot Port Chester location yesterday to buy a bulb for the entrance into my house…read more (Too many choices.} Then a sales associate (Isaiah) came over and offered to help. He showed me different options, and to buy a multipack because he is explained the bulbs eventually go out. He was extremely knowledgeable and very professional. Best, Rick Soro

This review is specifically for the kids monthly workshop. Today we attended the kids workshop at…read moreThe Home Depot in Port Chester, and it was a fabulous experience! The event was very well organized, and the staff were friendly, patient, and helpful with the children. Everything was provided--wood pieces, hammers, nails, screwdrivers, paint, and all the other materials needed to complete the project. Best of all, the workshop is completely free. The projects are fun, hands-on, and a great way for kids to build confidence and creativity. These workshops are offered on a monthly basis, making them a wonderful activity for families. Each month it's a different project. The project for June was a goalie game. The kit includes a cute pin and certificate as well. It's super cute. You have to sign up online through the Home Depot website. Highly recommend!

I am a fan of the local small businesses. Especially one like this style that may be extinct due to…read morethe corporate mega do-it-yourself stores. However, a quality locksmith is vital when you need it. Like a heart surgeon or Long Snapper... I have been here a few times for simple key cuts. I have not needed any upgrades to home or emergency services so I can not speak to that. I am appreciative of the simple and specific services this small business provides!

i don't recommend doing business with Greenwich Lock and Door…read more GLD (Andrew) was changing the locks on my neighbors new house when i had a problem w/ my garage door. he fixed it w/ ease so thankful for that but their labor rate ($150) was more expensive than the local competition ($85) but figured getting the job fixed in a timely manner was important. a few months later garage door wasn't working again so had GLD (Andrew) assess the problemn. he said that the trolley assembly unit was damaged and needed to be replaced. since this is the 3rd replacement in the past 5 years i suspect something else might be causing the damage (ie tension on the springs, alignment of rail,etc) but left it up to Andrew to fix the problem and give his recommendation. part was replaced but GLD (Andrew) determined all other moving and stationary parts were working fine on the Liftmaster garage door system. i called Liftmaster to inquire about this issue because i wasn't satisfied w/ GLD's explanation. Liftmaster didn't think it's due to a defective part since all 3 trolley assembly units are damaged in the exact same place. as a courtesy they sent me a trolley assembly (no cost) to me to pass along to GLD. since it's after the service was completed i called GLD and asked if they could take the part and then credit me the cost of the assembly $24.68 off the $202.12 invoice. the field rep (Andrew) called me the next day and insulted me and accused me of 'Stiffing him". I tried to explain to him that i never said i wouldn't pay fully for the part and service (which i have since done) but that i was merely suggesting; would he be able to credit for the part. incidently while Andrew was accusing me the field rep from Lifetime Garage Doors was standing next to me. I had called them to get their opinion of my problem. This rep saw that the rail is warped and thats why the trolley assembly unit keeps getting damaged in the same spot. Hence, he concurred with Liftmaster that some other part was causing the trolley to repeatedly get damaged. bottom line is i'm giving GLD a poor rating for how i was treated. I have since paid in full the bill Andrew issued but for him to accuse me of stiffing me and then insulting me was unnecessary. saying to this field rep from Lifetime Garage, " you'd better run for the hills because she'll stiff you too" is a poor business decision. if you choose GLD, Good luck and hope Andrew learns not to treat the customer with such disrespect.

I did have a minor problem with a return but the owner Jay Feinsod went way above the call of duty…read moreand personally delivered to my home on a Sunday afternoon 2 outdoor spotlights! (I had only one defective bulb so I owe him one!). Wow....how many people do you know that would do this? Thank you Jay Feinsod for keeping your terrific hardware store up and running in Old Greenwich for so many years. The store is much more than your average hardware store, it is a landmark....go check it out!

Sad the Westport store closed - what a shame - but at least Greenwich is still open. Absolutely…read morethe best paint out there IMO. I have used it exclusively on all projects for years now - even when it had to be shipped from England. In a world where most high end retailers cut quality, F&B has never done that and remains high quality and special.

My wife had to have Farrow & Ball wall paper just so she could brag about it. Well, that was a huge…read morewaste of time and money. First off, I was blown away at how much the paper cost. You would think after spending as much as they charge you would at least get a good product. No, the paper is not good and impossible to work with even for an expert hanger. Most hangers I have talked with will try hanging it but will not warranty it after. I feel like a real sucker. Secondly, they put their stores in expensive communities thinking that wealthy people are stupid and will overpay for their product and they are correct. If you want to find good wall paper go into NYC.

My lamp repair was done right away when I came in and the price was very reasonable. Definitely…read morerecommend.

Such a wonderful store! The service dept is always willing to help and the sales staff are so…read morepatient and knowledgeable! Love going here!

Very knowledgeable & very helpful. They have plenty of quality inventory. I use them all the time.read more

I got to tell you as a person in construction for over 30 years and working in Manhattan every…read moredistributor is less than a mile in every direction I have found Dane and sons to be absolutely amazing I did an extension on my house and they were absolutely 100% helpful caring was able to talk to them they explained every aspect of what I was buying what I was doing what was good for me and what I was wasting money on. Do I recommend this it is imperative that you have people that will actually help you save money and describe what you're building so you can achieve excellence truly appreciate everyone there it'll be too long of a list to name everyone that helped it was absolutely amazing thank you