Had what I needed and could not find near where I live. Made the trip and they were friendly,…read morehelpful and well-stocked. Convenient parking right in front and no complaints.

I was searching for a discontinued rolling cart for my discontinued Weber Q grill. eBay didn't have…read morethem, Amazon didn't have them, even Weber itself didn't have them. Thankfully the magic of search engines told me that Greenwich Hardware did. When the cart arrived, it turned out to be the wrong one. They were selling the new cart, not the old one I needed. Instead of simply issuing a refund, Trey promised to do everything in his power to help me track down what I needed. It only took him a few days to come through! He called in a favor at Weber and had a buddy do a deep search of their entire inventory, eventually finding one tucked away in an old warehouse in Indiana. It was shipped to me post-haste. This was a level of customer service that knocked me off my feet. If I'm ever in town, I'll make sure to stop by and thank Trey in person. For now, the best I can do is write this review and keep them in mind the next time I had any internet hardware needs.

There is a short, fat, bald, man that works here that really needs to work on his sales approach…read more I have shopped here for the last 30 years or more. Today I came in for something I had ordered online. I was directed to this short, fat, bald, man who immediately turned angry the minute asked for his advice on how to use the product. For this guy to get so angry so fast when asked for a simple response, makes me wonder how he still has a job. Honestly, I can only assume that unless this guy has a record of being so prolifically rude to every customer that walks thru the door that this guy is a grade A homophobe. I know homophobia when I see it. Ive lived with it my whole life. But I called him out and told him he was rude and that I could have gone to Home Depot but I want to support Feinsod's in the shadow of a superstore. When I said I could have easily gone to Home Depot but chose not to he screamed to me "THEN GO TO HOME DEPOT!" I hope the management of this store is ok with losing a long time customer at the cost of supporting an obvious hater. Good Bye Feinsod's I'm off to Lowe's. I tried to support you.

This is the last great hardware store. You can buy screws and nuts of every size -- metric and…read moreimperial -- one at a time. And upstairs you can find the same in the most familiar and obscure plumbing pipes, connectors and the like. Please bypass Home Depot to keep this store with us for as long as Jay Feinsod is willing and able. Feinsods is a gift and a blessing to the community. And, personally, its my favorite toy store!! Old Greenwich resident

I went to buy a snow blower before a big blizzard. Betsy and her team were very helpful in securing…read morethe last one in stock for me and maneuvering to help me fit it into my SUV.

Older white man gave me the wrong screws for my license plate even after I showed him the exact…read morescrew I needed. It cracked my license plate cover and he basically told me welp there's nothing I can do. No refund offer or anything for the screws so now I'm sitting in my car at an auto body shop waiting to see if they can un do the fck up home depot did.

I am a fan of the local small businesses. Especially one like this style that may be extinct due to…read morethe corporate mega do-it-yourself stores. However, a quality locksmith is vital when you need it. Like a heart surgeon or Long Snapper... I have been here a few times for simple key cuts. I have not needed any upgrades to home or emergency services so I can not speak to that. I am appreciative of the simple and specific services this small business provides!

I communicated with Andrew before he came to my house and he was so unprofessional and plain rude…read more He asked to send photos of the lock which I did. I was trying to get an hourly rate agreed so we would both know what the charge would be. This very shady outfit did not want to give an hourly rate. Because I wanted clarity on their charging after hearing about their excessive overcharging he told me "if your such an expert fix it yourself". My advice would be to steer clear of this outfit when their charging is kept so covert and they have such disrespectful and rude employees.

I did have a minor problem with a return but the owner Jay Feinsod went way above the call of duty…read moreand personally delivered to my home on a Sunday afternoon 2 outdoor spotlights! (I had only one defective bulb so I owe him one!). Wow....how many people do you know that would do this? Thank you Jay Feinsod for keeping your terrific hardware store up and running in Old Greenwich for so many years. The store is much more than your average hardware store, it is a landmark....go check it out!

Sad the Westport store closed - what a shame - but at least Greenwich is still open. Absolutely…read morethe best paint out there IMO. I have used it exclusively on all projects for years now - even when it had to be shipped from England. In a world where most high end retailers cut quality, F&B has never done that and remains high quality and special.

My wife had to have Farrow & Ball wall paper just so she could brag about it. Well, that was a huge…read morewaste of time and money. First off, I was blown away at how much the paper cost. You would think after spending as much as they charge you would at least get a good product. No, the paper is not good and impossible to work with even for an expert hanger. Most hangers I have talked with will try hanging it but will not warranty it after. I feel like a real sucker. Secondly, they put their stores in expensive communities thinking that wealthy people are stupid and will overpay for their product and they are correct. If you want to find good wall paper go into NYC.

Totally positive experience. We brought in a lamp that had, we thought, died, but the technician…read morereplaced a simple fuse and charged us all of five dollars for his time. Small stores like this deserve your business. They certainly have ours.

I rarely write reviews but on the back of great service I felt compelled to share my experience…read more Small repair, fixed confidently, during my visit, with a smile. Well done.

Very knowledgeable & very helpful. They have plenty of quality inventory. I use them all the time.read more

THE BEST. First rate service and inventory. Dain's carries everything from basic framing lumber to…read morespecialty finger jointed primed bead board. Friendly helpful staff and yard help. Real people who take ownership of everything they do. I won't shop anywhere else other than Dain's.