I've rarely been in a store with less helpful people. Every time I go there, they do absolutely…read morenothing to assist. Ask them if they sell a particular product, they don't know, check aisle xx. No follow up, no guidance. Not a care in the world if get what you need. I'll give them two stars just for being in business. If you need real help, go to Cornell's. They trip over themselves to be helpful.

I enjoy shopping here way too much. The counter gents are really patient and helpful. Their…read morepricing, especially for paint, is reasonable and they offer a coupon circular with extra savings. I've come in with very complicated questions around paint types and the employees are always up to task. I truly appreciate this location's customer service, especially being a novice. In the past, I had to call to check stock on an item and they happily checked the aisle for me. If you sign up for their mailing list, they'll email you promotions and additional savings coupons. In case it is helpful, they also carry grocer items such as cleaning supplies.

Very expensive overpriced if you like paying $50 for a…read moregallon of paint that you can get at Home Depot for $20 bukz by all means

This Wallauer on Virginia Rd in North White Plains has paint and hardware products to solve every…read moreconceivable challenge. Over the years, we've used these guys for our quick and easy DIY home repairs because they know everything there is to know about paint and everything else. But this time around, our contractor is renovating the garage and prefers to use Benjamin Moore paint over any other. All I did was pick up some color swatches, decide, then let our contractor pick up the paint. These folks have a nice track record, are super helpful, pleasant and have gone out of their way to help us find the right item in their aisles or waiting for our paint to be mixed in. Some hardware items are average priced and others not so much. All in all, you can shop with confidence....we've never had any issues.

It's simple. If you want quick, friendly and efficient service this is your place. No wandering…read morearound trying to find things. Always my first choice since moving to Dobbs

Five stars for excellent customer service. Today I had a particularly challenging plumbing repair,…read morefor this non-plumber. I went to Reader's and the gentleman with the black and grey wavy hair went the extra mile in first finding the right piece of pipe for the repair, and then cutting the piece to match the one I was replacing. This saved me from having to do it myself, which may have met mixed results. That's terrific customer service. I'll be back.

Absolutely best service & most knowledgeable people around I…read moreneeded a stackable washer/dryer asap & they took care of fitting me in within a couple of days So appreciative!

In short: the customer service here STINKS! I took my Toro weed trimmer (aka weed whacker) in to…read moreBerger because it stopped working a year after I purchased it from them. The salesperson I talked to wouldn't even look at it, or even ask another associate to look at it, and told me that I should find a Toro store to have it fixed. When I mentioned that I bought it there and that I was told to bring any item I had a problem with back to the store, the associate just shrugged his shoulders as if to say "so what." Later that day, I spoke to the store manager, Paul, who said that I could bring the weed trimmer in the following week and he'd be happy to exchange it for a new one. Paul even told me that the associate I talked to did not follow store policy and that's not how handle those situations are supposed to be handled at the store. When I went back to the store on the pre-arranged day, Paul brought out the owner of the store, Chris, who told me that I do have to take it to a Toro store and that he wouldn't exchange it as I was promised by the store manager. Why would I buy a product from Berger if they are just going to wash their hands of it when it malfunctions? If I buy a car from a dealership, that dealership deals with the problem car and tries to help the customer with the vehicle. I have bought a lot of stuff from Berger because I wanted to buy local. Now I'm going to tell everyone I know about this and urge them to go to Home Depot.

I would like to commend both Konstantin and Steve for helping me today. First Konstantin figured…read moreout how to remove a stripped screw from a toy battery compartment. He wouldn't give up until he solved the problem. Then Steve took over by adapting a new screw to replace the stripped one. This is just one of many times that they have helped me. I appreciate their expertise and patience.

Very crowded. Good store but used to be much better imho…read more No more tool rental at all. Keys rarely work. Nice inventory but pricey. Used to have lotsa coupons no more. They were in local calendars etc. John FIX sold this store long ago to a chain of Ace but still they leave his info up as if he's still here!

I was just looking on yelp for their hours, but had to stop a moment and give 5 stars for all their…read morehelp over the 15 years I've been a homeowner in this town. I only write maybe one review a year- and it's usually to warn people away from a place, or give a tip about how to not have a bad experience, so just the fact that I am taking a few minutes to do this should tell you that this place is special. Chip, his daughter, and the rest of the staff have always been very friendly, helpful and patient- whether I know exactly what I'm looking for or am clueless what I need. They've cut lumber to size perfectly, helped me load heavy items into my car, and even stayed open a few extra minutes when I've arrived as they were locking up. They are closed now so I will work on something else and wait until they open tomorrow rather than waste more than an hour driving all the way to Home Depot and then have to search for what I need! This is the best spot for hardware/lumber in the whole area!

We called about 10 days ago and asked about Belkin surge protectors. We were told yes they have…read moreBelkin surge protectors and many other kinds. Of course they did not. My wife goes into the store. She had on a long winter coat. She's always cold. It's a medical condition. There are no inside pockets in that long winter coat that she wore open because then she started getting hot. She was overdressed, which happens to her when she goes into stores they don't have the air-conditioning set to 60. This was literally yesterday. She went out the day before and was freezing to death because of the windchill. She did not feel the need to explain this to the men that worked there. Unbelievable! She bought some batteries and was carrying them around the store. A man whose name we remember, we don't need to mention his name takes them away from her and says why don't you leave them on the counter? She she knew for sure that he thought she was some kind of thief because she was wearing a long winter coat. We all have weather whiplash. This man would not admit that he thought my wife was going to shop lift these batteries. She said she didn't see any sign saying do not carry merchandise around the store. She also did not notice any baskets one can carry the merchandise around it. Then the man continued to argue with my wife about how long the surge protector cord should be, and my wife kept saying what she wanted, and he kept arguing with her manslaining to her that she needed a long cord when she did not need a longer cord and we have very good reasons that we do not need a longer cord! My goodness! Prices are not cheap, they did not tell us the truth over the phone and then this happens. So not so happy;will avoid in future. Then she had to ask for a receipt. We hate that; a receipt should be given automatically.

Mayer, the owner, is both helpful and a real mensch. He keeps this fabulous local (not big box…read morechain) hardware store open on Sindays, and today I called at 3:58pm asking what time he stays open until. He replied, "well I usually close at 4pm, but I'll stick around for you of you'll come right over." And it's not like Mayer and I know each other ... I think I've shopped there only a half-dozen times since he took over the place. But that's just the kind of home town service you'll get at Hechts.

Since it's been taken over by new management in the last…read moreseveral years, the store has taken a sharp turn down. Sales help, IF you can find it, is poor at best. They close early on Fridays & aren't open on Saturdays at all! The people behind the counter either don't know or don't seem to know what the word "service" means. They're slow and are unfamiliar with so many general hardware items it's not funny. The staff appear like you're bothering them if you ask a question and even though it says "Hecht & Son" title, believe me, that's the ONLY connection to the old Hecht Hardware store. Also, their prices are general 20% higher than similar items at other hardware stores. Use them in an emergency IF you absolutely have to, but go to Burke & McCowan by WP Hospital who've been in WP for over 50 years where there's FREE PARKING in back & guys behind the counter who actually know what they're talking about, are friendly & helpful, & not posers like these wannabes!

Always friendly, always have what I need, often less expensive than big box stores…read more Love shopping local!

Foley's had BETTER PRICE than the Supermarket!…read more I decided to buy a Fix-A-Flat tire repair product for my son (who had a flat the week before) I went to my local supermarket, found Fix-A-Flat priced at $14, but figured Foley's might have it...and I like to patronize local businesses when possible. Turned out it was $12, two dollars cheaper, at Foley's, but I realized something else: Auto care, tools, and garden supplies are bread-and-butter to a hardware store, while they're just convenience items for a supermarket: stores like Foley's have to be well-stocked, and have knowledgeable staff who can answer questions. So now I will make Foley's my first choice for tools, because they know them best. But don't worry, supermarkets in Larchmont and Mamaroneck: If Foley's starts selling carrots and cauliflowers, I'll still buy them from you.

So if you can't order online or don't wanna come here, there's plenty of parking plenty of staff…read morequick lines and everything that you didn't know you needed from beautiful fridges to tiles to every size bolt. I didn't know existed plants that my other house said I couldn't have cause I have too many cleaning supplies which I'm addicted to. I could spend hours in here, but I didn't. I ran out with only $20 worth great value for my money thank you so much

Ordered some 57 gallon storage totes online. Asked for four, got two. Seriously - how stupid are…read morethe people that they hire at this store that they can't count to four. I mean JFC - now I have to go to the store to actually get a refund for the two missing items because I used a gift card to buy the totes. So because some idiot that can't count and is probably generally incapable of doing the basics of their job - I'm inconvenienced to drivel 30 mins to the store to have to fight them for a refund.

Excelente service. Great help. Go and buy here. They will solve the problem…read more I love them

Top notch service & staff. One of a few shining examples we have: we were hanging a new, custom…read morelighting fixture & had an issue with the length/rods. Joe took 20m of his time to troubleshoot, alter (including painting) and solve the problem. For no charge & with a genial attitude. WOW. We've also had extremely pleasant experiences with Ellen & Ronny. Having moved to this town in late 2019, they made us feel welcome immediately. They also came highly recommended to us by several people, from our realtor to our neighbors. We hope they continue to do business in this town forever.