CUSTOMER NO SERVICE. Just got hung up on 3 times. Couldn't get an answer as to whether they had an…read moreitem in stock. Not going to drive 30 mins to find out whether they have it in stock or not. Careful going there or at a minimum calling them with a reasonable inquiry.

Great place if you are doing small jobs and need advice. Very helpful staff and similar or better…read morepricing on many things to the big box stores. I regularly get paint, screws, light bulbs, etc. The only thing they didn't have was an inexpensive small orbital sander to refinish one wood table top. Their stuff was higher quality for greater usage but it wasn't worth it for just one table. And their cabinet hardware selection is small. But everyone in there is super nice. Highly recommend.

Getting the yard and house ready for summer activities. Graduation, Prom, BBQ's. They cleaned my…read moregrill a few weeks ago and I inquired about additional work. They power washed my patio, furniture and now repairing and painting trim on my home. It is so hard to find good honest people in the repair industry. These guys are amazing! Thanks to the CPH team!

Amazing service! Everyone there extremely helpful with anything you need. Store always very well…read moreorganised and well kept.

Absolutely best service & most knowledgeable people around I…read moreneeded a stackable washer/dryer asap & they took care of fitting me in within a couple of days So appreciative!

In short: the customer service here STINKS! I took my Toro weed trimmer (aka weed whacker) in to…read moreBerger because it stopped working a year after I purchased it from them. The salesperson I talked to wouldn't even look at it, or even ask another associate to look at it, and told me that I should find a Toro store to have it fixed. When I mentioned that I bought it there and that I was told to bring any item I had a problem with back to the store, the associate just shrugged his shoulders as if to say "so what." Later that day, I spoke to the store manager, Paul, who said that I could bring the weed trimmer in the following week and he'd be happy to exchange it for a new one. Paul even told me that the associate I talked to did not follow store policy and that's not how handle those situations are supposed to be handled at the store. When I went back to the store on the pre-arranged day, Paul brought out the owner of the store, Chris, who told me that I do have to take it to a Toro store and that he wouldn't exchange it as I was promised by the store manager. Why would I buy a product from Berger if they are just going to wash their hands of it when it malfunctions? If I buy a car from a dealership, that dealership deals with the problem car and tries to help the customer with the vehicle. I have bought a lot of stuff from Berger because I wanted to buy local. Now I'm going to tell everyone I know about this and urge them to go to Home Depot.

Oh this place is such gem and I am always astounded by how helpful the staff is -- they provided a…read morelist of favorite home service providers when we bought our house and did not know anyone, stayed open a little later when we needed something specific that took some time, and even followed us back home with their larger vehicle when we bought something that did not fit in our car. What an asset to the community and a fun store to shop in too. Love the parrot!

I have a policy that I always go to Kelloggs & Lawrence BEFORE I go to one of the big box hardware…read morestores. The advice I get saves me time and money. Recently, I forgot my policy and I went to a big store in order to fix a leak under my kitchen sink. There was no one in the plumbing department to assist me and I ended up getting the wrong parts. Then I went to K & W, showed them a picture of the problem and they talked me through my options and made sure I left the store with parts and knowledge to fix the leak. Can't sing their praises enough.

This place is horrible! I will never patronize it again. Owners aren't the friendliest, prices are…read morea rip off and when trying to return the wrong gutter piece, a ($2.99 part with their sticker on it), they wouldn't let me exchange it for the correct one because there was a "scratch" on it. So I went to the back to exchange it and the others have scratches on it too. I proceed to show the new one has scratches and the owner still says no. Ignorant decision to loose a customer over a $2.99 gutter piece when your other pieces are also scratched. Will never go in there!

I have been helping my daughter and son-in-law move into their new home in the area and used then…read morefrequently. The poor review I read was off based. I find them helpful and knowledgeable, carry a lot of relevant stuff and a great selection of things for dogs!

If I could id give them zero ratings. Customer service is not their forte. They were extremely rude…read morewhen we asked a question about something we were looking for. Not helpful at all. I never complain about places but this one really needed to be pinned.

Avoid. Everyone here is miserable. The design people are better at hiding it than the counter, but…read moretrue colors showed this week. I bought wallpaper here previously and retuned to buy more. I waited while the woman working helped someone on the phone. While waiting, she noticed I had samples and asked if I was working with a designer. I said yes. She scowled, pointed her finger, and said "they frown upon designers sending people to the store." I waited to explain my wants to her while she finished her call. I never got the chance. I wanted to let her know I was not sent by a designer. The wallpaper is a small piece of a larger project. I'm paying a designer hourly for help, but have no obligation to source through them. Construction is underway and I came to buy wallpaper today. I did not even need her help. If there were books and a computer to enter my sq footage in, and no salesperson, I probably would have left with a big order that day. When I stopped her rant to ask if I could explain this, she went on and on. It was clear if I did not make a purchase today, it was going to get even more uncomfortable. I agree with her point that it's unacceptable to shop at a design store with intent to purchase elsewhere. With 12th grade level listening skill and tact, this could have been addressed and most likely worked through. Instead I was talked over and down to. Made to feel so uncomfortable that I politely said I should probably leave, and did. You can buy wallpaper from anywhere and prices are about the same. The only difference is the people you talk to. So it is unfortunate that the interaction I had with a salesperson was the ONLY thing that prevented me from making this purchase. 2 rather than 1 stars since the selection is good. Makes me regret that I won't be back. I love design and thought of this might be a new happy place before this.

I had an incredibly positive experience with this hardware store. I had been to a bunch of other…read morestores -- large and small -- looking for a replacement for a bathroom door knob set. No one could help me. But Ray took the time to search through catalogs to find my exact part and called the company to make a special order. He even helped me understand the installation directions after the part arrived. Best customer service possible -- if you're looking for a store that will take the time to figure out exactly what you need, this is the perfect place!

Very helpful/knowledgable owners and conveniently located in Briarcliff Manor. I have bought…read moreeverything from paint to a sink to a battery over the years and very happy with all.

The staff is knowledgeable and helpful. Prices are higher than those of big chains, which is…read moreexpected. The issue is with the owner, Gregg Goldberg. On multiple visits, he stepped in and interrupted conversations I was having with staff, often in a dismissive and unhelpful way. It disrupted the interaction and made the experience unnecessarily uncomfortable. For example, I was asking about a hex key for my fridge handle. A staff member was explaining that the connection was worn out, and I was clarifying whether I could still get a key that fits the socket. At that point, Mr. Goldberg stepped in and said, "we're not doing repairs," which wasn't what I was asking. Similar interruptions have happened 2-3 times, so it doesn't feel like a one-off.

I'm just visiting and was quite unprepared for the amount of snow that was dumped on Tarrytown. I…read moredidn't want to drive far but found the most helpful hardware store right in downtown Tarrytown, Goldberg Hardware. I was able to park right in front of the store. Kudos to the Department of Public Works for EXCELLENT snow removal on the side streets -- enabling parking. I called the day before to make sure I could pick up all the things that I would need to bring back home. I live in Maryland and we were hit with 6 inches of snow with a 4 inch layer of ICE on top. I will need to break the ice before I can clean my parking spot and front walk way. The guys at Goldbergs gave me advice on what i might need. As I browsed the store, I found extra gloves and that weird adapter that I've been looking everywhere for. Sorry -- Amazon, I would rather buy local! They even helped me get my things to the car. If you are local to Tarrytown --- check out Goldbergs Hardware. I could have spent 2 hours looking around Home Depot and not finding what I need --- instead I was in and out in 11 minutes and couldn't be happier. KUDOS... reasonable prices, good quality and they are more than willing to give you advice and help. You know it's reasonable when the guy in front of you is a contractor.