Absolutely best service & most knowledgeable people around I…read moreneeded a stackable washer/dryer asap & they took care of fitting me in within a couple of days So appreciative!

In short: the customer service here STINKS! I took my Toro weed trimmer (aka weed whacker) in to…read moreBerger because it stopped working a year after I purchased it from them. The salesperson I talked to wouldn't even look at it, or even ask another associate to look at it, and told me that I should find a Toro store to have it fixed. When I mentioned that I bought it there and that I was told to bring any item I had a problem with back to the store, the associate just shrugged his shoulders as if to say "so what." Later that day, I spoke to the store manager, Paul, who said that I could bring the weed trimmer in the following week and he'd be happy to exchange it for a new one. Paul even told me that the associate I talked to did not follow store policy and that's not how handle those situations are supposed to be handled at the store. When I went back to the store on the pre-arranged day, Paul brought out the owner of the store, Chris, who told me that I do have to take it to a Toro store and that he wouldn't exchange it as I was promised by the store manager. Why would I buy a product from Berger if they are just going to wash their hands of it when it malfunctions? If I buy a car from a dealership, that dealership deals with the problem car and tries to help the customer with the vehicle. I have bought a lot of stuff from Berger because I wanted to buy local. Now I'm going to tell everyone I know about this and urge them to go to Home Depot.

Getting the yard and house ready for summer activities. Graduation, Prom, BBQ's. They cleaned my…read moregrill a few weeks ago and I inquired about additional work. They power washed my patio, furniture and now repairing and painting trim on my home. It is so hard to find good honest people in the repair industry. These guys are amazing! Thanks to the CPH team!

Amazing service! Everyone there extremely helpful with anything you need. Store always very well…read moreorganised and well kept.

I've shopped here weekly for over 30 years. Great convenient location, super knowledgeable sales…read morestaff and they are expert at matching and mixing paint!! Always a pleasure. I do my best to support local business and it's easy with this one. You can buy what you want, in sensible quantities at a reasonable price. Spars me the trek to the big box "stress mess". Thanks everyone at Millwood hardware for being the best!! Also: I usually leave laughing , never a charge for that.

Great to get your window and door screens fixed!…read more Oh - and it's NOT Home Depot!

CUSTOMER NO SERVICE. Just got hung up on 3 times. Couldn't get an answer as to whether they had an…read moreitem in stock. Not going to drive 30 mins to find out whether they have it in stock or not. Careful going there or at a minimum calling them with a reasonable inquiry.

Great place if you are doing small jobs and need advice. Very helpful staff and similar or better…read morepricing on many things to the big box stores. I regularly get paint, screws, light bulbs, etc. The only thing they didn't have was an inexpensive small orbital sander to refinish one wood table top. Their stuff was higher quality for greater usage but it wasn't worth it for just one table. And their cabinet hardware selection is small. But everyone in there is super nice. Highly recommend.

The staff is knowledgeable and helpful. Prices are higher than those of big chains, which is…read moreexpected. The issue is with the owner, Gregg Goldberg. On multiple visits, he stepped in and interrupted conversations I was having with staff, often in a dismissive and unhelpful way. It disrupted the interaction and made the experience unnecessarily uncomfortable. For example, I was asking about a hex key for my fridge handle. A staff member was explaining that the connection was worn out, and I was clarifying whether I could still get a key that fits the socket. At that point, Mr. Goldberg stepped in and said, "we're not doing repairs," which wasn't what I was asking. Similar interruptions have happened 2-3 times, so it doesn't feel like a one-off.

I'm just visiting and was quite unprepared for the amount of snow that was dumped on Tarrytown. I…read moredidn't want to drive far but found the most helpful hardware store right in downtown Tarrytown, Goldberg Hardware. I was able to park right in front of the store. Kudos to the Department of Public Works for EXCELLENT snow removal on the side streets -- enabling parking. I called the day before to make sure I could pick up all the things that I would need to bring back home. I live in Maryland and we were hit with 6 inches of snow with a 4 inch layer of ICE on top. I will need to break the ice before I can clean my parking spot and front walk way. The guys at Goldbergs gave me advice on what i might need. As I browsed the store, I found extra gloves and that weird adapter that I've been looking everywhere for. Sorry -- Amazon, I would rather buy local! They even helped me get my things to the car. If you are local to Tarrytown --- check out Goldbergs Hardware. I could have spent 2 hours looking around Home Depot and not finding what I need --- instead I was in and out in 11 minutes and couldn't be happier. KUDOS... reasonable prices, good quality and they are more than willing to give you advice and help. You know it's reasonable when the guy in front of you is a contractor.

I've rarely been in a store with less helpful people. Every time I go there, they do absolutely…read morenothing to assist. Ask them if they sell a particular product, they don't know, check aisle xx. No follow up, no guidance. Not a care in the world if get what you need. I'll give them two stars just for being in business. If you need real help, go to Cornell's. They trip over themselves to be helpful.

I enjoy shopping here way too much. The counter gents are really patient and helpful. Their…read morepricing, especially for paint, is reasonable and they offer a coupon circular with extra savings. I've come in with very complicated questions around paint types and the employees are always up to task. I truly appreciate this location's customer service, especially being a novice. In the past, I had to call to check stock on an item and they happily checked the aisle for me. If you sign up for their mailing list, they'll email you promotions and additional savings coupons. In case it is helpful, they also carry grocer items such as cleaning supplies.

It's simple. If you want quick, friendly and efficient service this is your place. No wandering…read morearound trying to find things. Always my first choice since moving to Dobbs

Five stars for excellent customer service. Today I had a particularly challenging plumbing repair,…read morefor this non-plumber. I went to Reader's and the gentleman with the black and grey wavy hair went the extra mile in first finding the right piece of pipe for the repair, and then cutting the piece to match the one I was replacing. This saved me from having to do it myself, which may have met mixed results. That's terrific customer service. I'll be back.

I had an incredibly positive experience with this hardware store. I had been to a bunch of other…read morestores -- large and small -- looking for a replacement for a bathroom door knob set. No one could help me. But Ray took the time to search through catalogs to find my exact part and called the company to make a special order. He even helped me understand the installation directions after the part arrived. Best customer service possible -- if you're looking for a store that will take the time to figure out exactly what you need, this is the perfect place!

Very helpful/knowledgable owners and conveniently located in Briarcliff Manor. I have bought…read moreeverything from paint to a sink to a battery over the years and very happy with all.

We called about 10 days ago and asked about Belkin surge protectors. We were told yes they have…read moreBelkin surge protectors and many other kinds. Of course they did not. My wife goes into the store. She had on a long winter coat. She's always cold. It's a medical condition. There are no inside pockets in that long winter coat that she wore open because then she started getting hot. She was overdressed, which happens to her when she goes into stores they don't have the air-conditioning set to 60. This was literally yesterday. She went out the day before and was freezing to death because of the windchill. She did not feel the need to explain this to the men that worked there. Unbelievable! She bought some batteries and was carrying them around the store. A man whose name we remember, we don't need to mention his name takes them away from her and says why don't you leave them on the counter? She she knew for sure that he thought she was some kind of thief because she was wearing a long winter coat. We all have weather whiplash. This man would not admit that he thought my wife was going to shop lift these batteries. She said she didn't see any sign saying do not carry merchandise around the store. She also did not notice any baskets one can carry the merchandise around it. Then the man continued to argue with my wife about how long the surge protector cord should be, and my wife kept saying what she wanted, and he kept arguing with her manslaining to her that she needed a long cord when she did not need a longer cord and we have very good reasons that we do not need a longer cord! My goodness! Prices are not cheap, they did not tell us the truth over the phone and then this happens. So not so happy;will avoid in future. Then she had to ask for a receipt. We hate that; a receipt should be given automatically.

I had a simple project. I wanted to put a real platform on my bed. Today's beds come with slates…read more Not great for your back. Basic math told me that if plywood comes in 48x96" sheets that I'd need two cut down to 40x60 to make this work. Called Home Depot, they hung up on me. Called Ace, they claimed those size sheets don't exist anymore. Got in contact with Melrose Lumber through Yelp. Their responses were quick and kind. Ran down to their yard and had custom cut sheets in minutes. I sleep better now thanks to Melrose Lumber